Haden Arvostelua 614

My Haden Richmond electric kettle was great for 18 months until it suddenly stopped working. I realised it had a 2y guarantee from Haden, so I contacted them and they immediately emailed me a paid postage slip to send them the kettle, after which they promptly replaced it with a new one, all the time keeping me informed of progress. Top notch customer service, a very reliable English company.

Outstanding customer service.I had an issue with a microwave and they arranged return and replacement so quickly. I can honestly say they were amazing and its so refreshing to see a company run as smoothly as this one. Their staff are a credit to them.

Needed to return a kettle within warranty and exchange for a replacement. Was such an easy process and the team were so responsive and helpful! Sorted within a week, thoroughly impressed

Toaster stopped working. Contacted customer services. Prompt reply with instructions to return. Did so and received a no quibble replacement within a week. Great fuss free service. Would heartily recommend.

I purchased a Haden microwave via Amazon in April but after 6 months it became faulty. Amazon were he!pfu! but suggested I contact Haden direct.
The staff were excellent with instant info and directions via e mail. My faulty microwave was collected and a new replacement delivered within a week. Very helpful and pleasant customer care.

I was gifted the Haden 9.5L Dual Air Fryer by my local council. After a short while it stopped working so contacted Haden to see if the part could be replaced. Customer Service were so helpful and understanding and arranged for me to send my air fryer back and sent me a new replacement within a few days. Amazing company and customer service 😀😃

A great experience. I had to return my kettle and there was no argument or prevarication. As soon as they received the defective kettle they issued the replacement. They were very helpful and respectful.

I emailed to enquire about a replacement filter for our Jersey kettle, and the customer service team member contacted sent me a replacement in the post immediately. Great service, thank you so muchj

Customer service sent me a replacement lid for free! Really made my day!

Long story: I have a Haden kettle that I have been happy with, but started having issue with the lid - screw was loose and could not be tightened, which meant otherwise perfectly fine kettle was unusable (it was not possible to open the lid easily).

I have decided to email customer support and they sent me a replacement lid for free! This is really great - I always prefer to repair things rather than replace them, so I was really happy with the outcome.

I purchased my kettle almost 2 years ago. Unfortunately a fault occurred with the switch, I contacted Haden, the customer service team were amazing,
sending me a new replacement within days. Wonderful service.
My son has also purchased 2 products from their range for his new flat and loves them.

Purchased the Jersey Kettle over a year ago. The filter got damaged. I e-mailed the Company and they sent a new filter, free of charge. Brilliant service. Now buying their toast!

Ordered a kettle and a scale, very happy with both. When I had a problem with the kettle the customer service was excellent.

Great quality, great service, quick delivery, products packaged well. Bought whole stainless steel set with an extra pan and can't wait to replace all my non stick cookware with steel ones as much better and healthier option.

Excellent efficient service from start to finish. Very helpful customer service. Return and replacement of my air fryer was easy and fast. Would definitely buy Haden products in the future

Just like the products

Sent an email on Wednesday, customer services
replied on Thursday morning with the information on how I could order a replacement tray for my mother's table top oven. I ordered this on Thursday and the item was delivered on Friday.
Such excellent service and customer care!

Fantastic company to deal with, very helpful and efficient. I had a problem with a product and it was replaced within a matter of days. Communication also excellant

Alwasgood quality and style plus design , thank you,

My airfryer stopped working after having it for just over a year went to tescos to tell them problem thay dint want to no then someone suggested go on hadens web site and I did I sent them a e mail explaining fault with my airfryer and I was amazed how professional thay were 💯 thay dealed with me straight away no messing about I recommended them to anyone I miss the delivery of airfryer it was returned to haden same day I was gutted so I sent them a email once again and straight away thay said thay would send it to me excellent service well done hadden for all you have done for me