Gym Apparel Arvostelua 210

Vastaus yritykseltä Gym Apparel

4. heinäk. 2024

Hi Mohamed.

Thanks for dropping a review.

On the fabric: we’re sorry you feel that way, but we must say this has been one of our top selling fabrics across all articles produced from the same fabric. We’d be glad to receive your constructive feedback on Instagram where we can understand enhance it in future products.

On the color; that’s the shade of grey used — it’s not faded. 😊

Don’t forget, on SALE items you can always exchange, request for store credit and buy anything else with that credit… if it’s not on sale you can always request a refund.

Thanks for your support, and always looking forward to serving you.

The GA Team.

Vastaus yritykseltä Gym Apparel

20. toukok. 2024

Hi Rasha,

We’re sorry you’ve had a bad experience from the couriers side — we’re here to serve you at all times — and we always advise our customers to send us a direct message on Instagram where we instantly serve them and can follow up.

For your order, it was dispatched on the 5th of May, and each order has 3 attempts for delivery (from courier side) — on the 7th of May it was marked as “Customer Rescheduled Delivery” and on the 8th of May it was marked “customer phone is off” and on the 9th of May — it was marked “Customer is not answering our calls”…

That said, we’d be glad to assist you if you contact us through Instagram for us to reship the order once again — and we hope you understand that the couriers are a third party entity that we always do our best in making things as smooth as possible with for our customers — but issues occur and we always attend to them.

We hope you understand, and we look forward to an edited review on our products rather than the courier service.

By all means, we appreciate your support.

The GA Team

Vastaus yritykseltä Gym Apparel

16. toukok. 2024

Hi Faisal,

Thank you so much for your consideration. We are always here to serve no matter what.

Your support is always appreciated, and we look forward to serving you.

The GA Team

Vastaus yritykseltä Gym Apparel

22. maalisk. 2024

Hi Omar,

We’re sorry the shorts aren’t as per your preferences — even though these shorts have been one of our best selling since crafted.

You can tell us what you believe is “wrong” with it, over Instagram, or you can request a refund directly through the website, and we’ll be happy to return your money or store credit to be used for any other order.

Always here to serve.

The GA Team

Vastaus yritykseltä Gym Apparel

15. maalisk. 2024

Hi Adham,

Thank you so much for taking the time to leave this review - we truly appreciate it.

Thank you for your support, and we always look forward to serving you again!

The GA Team ⚙️

Vastaus yritykseltä Gym Apparel

11. maalisk. 2024

Hi Riham,

First off, we thank you for taking the time to drop this review -- we're glad you enjoyed your purchase and material! ⚙️

Regarding the packaging, we definitely can agree -- we are working on bringing back our previous zipper bags that everyone loved (market it a little crazy, though) bare with us 😊.

Thanks again for your support, and we always look forward to serving you again.

The GA Team

Vastaus yritykseltä Gym Apparel

Päivitetty 10. maalisk. 2024

Hi Mostafa,

Your order was returned to warehouse by couriers (NOT CANCELLED) due to the mobile number on your order being incorrect (or belonging to someone else) — the contact number is the most important detail in an order, for the following reasons, in brief: couriers send a message for order delivery scheduling and since the order is cash on delivery, they have to be sure you’re available (again, that’s the courier service, not our system) and that it’s not a fraudulent order (which all local brands in Egypt encounter, and also couriers) — so we hope you look at it from that side as well.

Constructive feedback is always welcomed by us, but a 1 star review, based off a delayed order, arising from a wrong contact number on an order (inserted by the customer himself) is quite the harsh feedback quite honestly 😊 and gives that we are neglecting to deliver an order or ignore our customers — which couldn’t be further from the truth.

Nevertheless, the team will connect with you via email to request the correct contact number for redelivery — or if you’d rather contact us via Instagram, for our team to assist you (that’s how we attend to everyone ASAP).

Once again, we remain at your service at all times 🫡

The GA Team

Vastaus yritykseltä Gym Apparel

1. maalisk. 2024

Hi Mohammed,

We see you may be having an unusual experience with a product that you bought; in that case, that would be our best-selling ULTRA MESH Raglan Tshirt, as per your order, and we honestly would love to hear in detail what the problem is with the neckline. That way, we can improve the experience and feel of it in future releases, even if it is uncommon -- we genuinely consider all comments.

So, if you would like to share your thoughts, and help us improve our products, we would happily receive your comments through our Instagram @gymapparelegypt. Also, we have a refund and exchange policy that grants you the right of exchange if there is an issue with your item and a refund in case of manufacturing defects on SALE items.

Always looking forward to serving you again, and thank you for your support.

The GA Team ⚙️