Hi Thorsten,
Thank you again for sharing your experience — we’re sorry to hear about the difficulties you encountered.
Our team makes sure every kit is thoroughly quality-checked before it leaves our warehouse, and we do not ship products that haven’t passed inspection. That said, because our kits are made from natural, unfinished wood, they can be affected by changes in humidity — particularly during transit if the packaging is damaged, or after delivery if the kit is exposed to moisture, direct sunlight, or stored in an environment that is too damp or too dry.
We did offer a resolution earlier, but completely understand your decision not to move forward while away from your shipping address. When you’re back and ready, please feel free to reach out — we’re happy to assist further.
– The Guitar Kit World Team