GTT Arvostelua 49

the mobile network is very bad you can't really do nothing on the internet it's very slow the service is very bad u need to improve

Abbiamo atteso più di 60 minuti un pullman con una frequenza prevista di 20 minuti. Abbiamo chiamato l'assistenza e, cito, hanno detto "nemmeno noi sappiamo dov'è il pullman". Assurdo

I emailed our account manager and CC'd a colleague who is definitely still there for a quote. Its been 3 days and no response. I have called the Nottingham Office today and spoke to someone who put me on hold, then hung up. How they do any business is beyond me really poor experience.

Un ora x aspettare il 56 una vergogna.. Eh poi pretendono che uno paghi abbonamento uno schifo.. Solo in Italia succede ciò

Quest'oggi verso le 16 ho preso il SE1 con la mia famiglia, e l'autista un uomo, sui 50 anni, alto, capelli bianchi, ha iniziato a fare lo spericolato, in modo da arrivare prima al capolinea e riposarsi, nonostante c'erano persone sul bus

If i could have left 0 stars i would have. Communication is the absolute worst for a communications company and Customer service is non existent. When they do finally get back to you, it's question and answer time back and forth a hundred times because they are not smart enough to understand plain English. Stay away. Better to build it yourself. Cannot wait until the contract is over.

Oggi, ho fatto una leggerezza, dopo aver timbrato ingresso in metro ho smarrito il biglietto e per questo all'uscita Duomo Milano una addetta ai controlli mi ha trattato quasi come un criminale, neanche avessi fatto chissà ché, se non timbravo non sarei neanche passato, sensibilità zero

I called them thinking they were Singapore airlines and they said they were then when I got the ticket it said it was $78 to tansfer my tickets but the fees and services were $1350 CAD and when I queried them about it they threatened to cancel my ticket and charge me fees. Delt with Shaun, Absolutely disgusting. I hope their kids get hit by a bus.

I have been trying to speak with an agent for 18 days to change my flight, The average time I wait is over 2hours then I hang up frustrated, this is bad business! I am trying to change 4 flights and I have emailed, called and tomorrow driving 2 hours to go to there office in San Jose to get this done! Customer Service is horrible! Book with anyone else!
San Jose office closed due to covid! Tomorrow going to SFO and trying in person to change my flights! Do not use Iberia airlines! No communication at all! Booked they Cheap tickets with buys them from GTT

Absolutely love this company, they go above and beyond finding me best pricing and are always efficient. Ask for Michelle Men she truly is one of the best travel agents!

It took THREE MONTHS for: Ovago Booking I.D. : O51B345
They contradicted themselves in time and dates. OVAGO is under the umbrella of GTT. From March 13th, 2020; when Elvis Arron wrote that he got full reimbursement from the Airline; to the list of agents mentioned underneath they all promised different times for resolution. They didn't recredited the card instead end up with a check from GTT U.S.A. Gateway Travel. 600 Data Dr., Suite 101, Plano, TX 75075. Dated 6-09-20 and mailed on June 10th, 2020. LOCAL mail

To: notificationsjivo-mail.com; Elvis Arron; Kassandra D. ; Dorian A ; exchange ovago.com ; Janice M. ; dora.govago.com ; Marcus E.
Sent: Friday, June 12, 2020, 08:55:53 PM CDT

Today is Friday June 12, 2020, as of now we have not received any form of payment; not even the promised check.

On March 13, 2020 Elvis Arron admitted he got full reimbursement from the airline and requested credit card information ( last four digits, expiration date ). Ever since he began to ignore phone calls and emails; it was then that I wrote my first report on Trustpilot. Next day he responded with an apologetic message that our reimbursement had been processed two days ago and asking to remove the posting. The word check was used as a form of reimbursement. Why do you send a check when is easier to recredit. Personal tantrum ?. By then over a month went by. In the meantime; we got in contact with several agents; reason why your are copied in this message; without any resolution ( because Elvis Arron was the agent single out as the one in charge? ). So all this time is a personal retaliation for the derogatory comments as a result of his unprofessionalism.
This message will be copied and paste in Trustpilot, GTT, B.B.B. Trip advisor, Reddit, etc.
You think going back to normal business will be smooth? Three months in this horrible ordeal? THREE MONTHS!
Your reputation is going down the drain

Lothar and Giuliana

On Saturday, May 23, 2020, 09:28:23 PM CDT, Pink, ovago.com notifications jivo-mail.com wrote:
Hope you receive your money as soon as possible.
We wish for your healthy and safe well being!
Pink Sina, Customer Care Specialist

Dear Lothar Pohl,
Thank you for choosing our company to meet your travel needs!

This is to inform you that we have posted your check on 19th of May, 2020 and you should receive it within 14-21 days however due to COVID - 2019 it may take a few days more than usual.

Until then stay healthy and stay safe!

Pink Sina, Customer Care Specialist

Chat history from website ovago.com on May 22, 2020

22:02 Pink, customer care specialist: Hello! How may I help you?

Lothar Pohl
6 reviews
1 star: Bad
3 minutes ago
Elvis Arron on O51B345 is withholding our money
Comment posted on Trip Advisor
394. Re: Is Ovago.com safe? Trip Advisor
May 22, 2020, 2:30 PM
Save
Very sad that we use their services to purchase two tickets to Italy in March. Due to the Pandemia and the country lockdown; we had to cancel our trip. We purchased the tickets on November 28th, 2019. Trips were cancelled, and airlines were reimbursing full fare with the exception if you bought it thru and travel agency. Ovago's representative (Elvis Arron) has been deliberately withholding reimbursement even after stating that Ovago got the reimbursement from the airline. As of today: 5-22-2020 we haven't receive any payment. Furthermore, Elvis Arron said that he was going to send a check. So from using a credit card for purchase instead of recrediting, now they are saying: check. Nobody responds to our claim because we've been blocked. Booking ID: O51B345 .
10:09 Pink, customer care specialist: Dear Lothar Pohl,

Thank you for choosing our company to meet your travel needs!

This is to inform you that we have posted your check on 19th of May, 2020 and you should receive it within 14-21 days however due to COVID - 2019 it may take a few days more than usual.
Until then stay healthy and stay safe!
JivoChat – The Business Messenger

The only reason there is one star is because I couldn't write a review unless I rated this Terrible company. The rudeness of the people I have ever dealt with!!!! Trying to get my money back from a ticket I purchased and they have no record of it. I was on the phone for two and a half days and still nothing. I would NEVER recommend this place to anyone !!! I have contacted the BBB and the Attorney General Office. Hopefully they will take care of my problem and This Horrible Company !!!

Appalling customer service....trying to sort out a ticket with them since the weekend. Spent £88 in phone calls yesterday trying to talk to them and no information obtained at this stage.

I'm expecting to repeat the exercise today....grrrrr !!!

The worst and rudest customer service ever. I called them several times in two weeks to cancel my ticket. The first time they told me the ticket should cancel through the airline, after contacting the airline, they told me I bought a ticket from this agency and this branch of GTT is responsible for canceling my ticket. Each time I called them, they gave me a new phone number as a number that is responsible for canceling my ticket (during two weeks they gave me more than 15 phone numbers and the interesting thing is that none of them were repeated and answered). When I asked for the reason they shouted at me 🤐
The funniest part is that I called the GTT office in the Seattle and they help me to cancel my ticket less than 15 minutes.

Been working with GTT for many years!!! They do a great job, quoting the fare, issuing the ticket and sending statement!!! Highly recommended!!

Our travel agency have been doing business with GTT for over 25 years. GTT is one of the most efficient consolidator in this travel industry. Staff are very helpful and knowledgeable and with the best fares offered are very competitive.
GTT Global is friendly user website. Auto ticketing function anytimes, anywhere, which is available during after hours, very efficiency. Highly recommended.

I have been working with numerous agents at GTT for years and they are the best in the business. Tien always gets me out of a jam. Thank you for making my life easier!

Best prices, staff very knowledgeable.

GTT international San Diego.

As usual they are the best all around especially in customer service. They are very professional and very supportive and helpful in any situation. I would say they're super... very reliable GREAT TEAM!!! Thanks for all your service to us. Truly rated 5-STAR TEAM!
FROM: V AND V LEISURES TRAVEL. Vir Ignacio
Spring Valley CA. 91977.