Thank you for taking the time to share your feedback. We take all reviews seriously and want to address your concerns directly.
Regarding the first call, our salesperson did experience a genuine emergency that day.
We sincerely apologize that you weren't notified in advance - that fell short of the standard we hold ourselves to, and we understand the frustration it caused.
Regarding the second call, we'd like to respectfully clarify: that session was recorded, and our team member was online and present at the scheduled time waiting to meet with you.
Unfortunately, we don't have a record of you joining the call. It's possible there was a technical issue, a calendar mix-up, or a link problem on either end - these things do happen, and we'd genuinely welcome the chance to look into it together.
We're sorry this experience left you with a negative impression. If you'd be open to it, we'd appreciate the opportunity to make things right and reconnect.
Please feel free to reach out to us directly, and we'll personally ensure everything goes smoothly. Wishing you all the best.