Hi Amanda,
Thank you so much for taking the time to leave such a lovely and detailed review. We’re delighted to hear that, after waiting over 20 years for your new windows, you’re so happy with the finished result!
It’s fantastic to hear your kind words about our team, from the initial survey through to installation. We’ll be sure to pass your comments on to everyone involved! We're also really pleased that the issue with the replacement glass was resolved quickly and that our team were able to go the extra mile by addressing some historic issues that weren’t related to Greenway Solution Ltd. We always want to leave our customers feeling that they’ve received the very best service possible.
We do apologise, however, for the timing of the payment request. We completely understand your frustration, particularly while the fitting team were still on site, and we appreciate you bringing this to our attention. We’ll certainly take your feedback on board.
Thank you again for choosing Greenway Solution Ltd and for your kind recommendation. We hope you enjoy your new windows for many years to come — even if your son still thinks a new car would have been the better choice!