GreenSquareAccord Arvostelua 

Over the past 25 years with Heaton Housing, now known as Green Square Accord, I've experienced significant stress and distress due to their lackluster service. Recently, I attempted to contact Tom, the manager regarding rental debt, only to find he was unavailable. I'm feeling pressured to relocate as they want the property back, despite having neglected repairs for years while collecting rent. It's disheartening that when extra assistance is needed, none is offered. After all this time, their focus remains solely on profits, and it's disappointing they still label themselves a nonprofit housing organization. In the past, under the leadership of David Loon, the housing manager, things were different. Over time, I've seen many competent staff leave and have been dismayed by the absence of support in my efforts to move. I've been waiting two years for a new place as they wanted back their property, but was then informed I'd have to cover significant rental costs from my benefits. Their disregard for tenants is alarming, treating us as the issue despite us bearing the stress and lack of support while they continue to receive rent. This negligence is unacceptable, and I urge the government to close them down. I'm reaching out to Ruth Cooke urgently, as we've previously discussed the concerning situation. I plan to communicate again to update her on the impact their conduct has had on my health, both mentally and physically.

I have been with Heaton housing 25 years which is green square accord now I have encountered so much stress and distress from them over the years today I asked to speak to manager Tom from renting debt which is Lisa manager and I was told he was off this week I urgently need to speak to him and I feel I’m being bullied into making a decision about moving because they want the property back after doing no repairs for years but taking the rent it’s obvious that when needing extra support or any support there is none given I can not believe after all this time given they have never ever pulled there socks up to do better all they are interested in is making money I am ashamed that they are even able to call themselves a non profit housing organisation at the beginning this was not there vision but back then David loon housing manager was excellent back then but I have seen enough there is nothing I haven’t seen or experienced from them there has been good staff that have left and I have really no words to describe the lack of support I have been given to move the knowledge I have been given from them is zero I waited for a property now 2 years because they wanted there property back and I was told by rent officer Lisa it will be social and then got told I will have to pay a lot of money per month out of my benefits they do not care about there Tennants and behave in such away that Tennants are the problem even though it’s the Tennants that endure so much stress and lack of support even though they still get there rent how is this acceptable the government need to close them down for negligence of being a landlord I am requesting that Ruth Cooke to get in touch with me asap as it is a very urgent matter we did speak once along time ago and she was very concerned 🙁 as to what was really going on with everything and I will be writing to her again just to fill her in exactly how I have been treated by her staff and exactly what it has done to my health and how it has impacted both mentally and physically

The worst company ever, dont cut and clear our estate yet forced to pay 250 a year, james shackle so rude at me on emails so now im rude back.. total idiot.
sends me a bill with money i dont owe and wont pay as he took the whole estate to court, and messed up my court papers so he can jog on. they con people avoid

Would be zero if it was an option! Contacted the out of hour emergency number on Saturday as my back door was jammed and unable to open, was told someone would come out on Monday as this was not an option”emergency” to then be called on Monday to be told no one will be coming until Thursday! Ridiculous company!

Disgusting Company under CEO Ruth Cooke on £300.000 a year and has left me without hot water for 6months and no heating on Christmas day, for challenging the service charge abuse at this complex. If your a GreenSquareAccord tenant i urge you to check what GSA are charging you for services charges or other charges as they now label it, that they either, fail to maintain or simply do not provide. Tenants and Taxpayers are being ripped left right and center.
Just #GreensqareAccord on you tube and Facebook to find all the Horror Stories and misery Ruth Cooke is responsible for.

This housing association are immoral and unworthy of the money they receive to house the vulnerable. They don’t care about our properties and the grounds I live in are a shambles covered in flytipping and infested with bedbugs.

They have recently destroyed the grounds we live in taking out the shrubs that protected us. They also, illegally, removed bats habitat. No one cares. I hope they are taken over and that one day I get to escape them as landlords.

Leanne my housing officer WILL NOT SPEAK TO ME unless there have problems with me the worst and inconcidative people there are

GSA! Where do I even start? 20 years in a shared ownership property. Within one week of moving in our back door lock broke. Called GS - not their problem, you are responsible for getting it repaired!
Fast forward to this year - rent going up substantially and service charge and building insurance? Well, let’s just say they are having a laugh! Apparently service charge is £105 a year. My service charge states £1050! Someone seems to have added an extra zero! Building insurance £99.90, my estimate £999.90 (again someone seems to have added an extra digit!) but here’s the laugh, my actual is £2176!
They’ve tried explaining it to me but nope sorry, it just doesn’t add up!
Sick to death of their downright greed!

Quite possibly the most difficult company to get hold of. I have called trying to pay an estate management fee on multiple occasions yet no-one answers the phone or replies to voicemails. They have now sent another letter chasing payment along with the threat that if it is not paid within 30 days it will be escalated to the next stage of the recovery procedure! So I call the number provided and guess what, voicemail again and the alternative number I called is not recognised!! DO NOT THREATEN ME WHEN YOU CAN'T BE BOTHERED TO RETURN MY CALLS. If I could give zero stars I would.

Baffled how can a service charge go from £105 pcm to £180pcm
Services are not adhered too mostly
The only consistent service is groundsmen .. GSA you are seriously pushing boundaries have zero respect yet try to manipulate & cover up your inconsistency time & time again

Nearly an month now burst tank in loft supposed to be replacing bathroom ceiling and plastering got to put in new loft insulation put electric on for lights to work paye rent but they can't be bothered supposed to be priority utter disgrace that we are being treated

We recently moved into an over 55's property. We were very impressed with the property and the letting team at Green Square Accord, especially Tina, who really worked hard to make things happen...

Jokers you pay for nothing

A tragedy waiting to happen.

If I could give no stars, I would. Absolutely abysmal treatment of tenants, to the point of causing a breakdown!

My Daughter has been a tenant of GS for 10 years, and in all that time, since day 1 has been harassed and intimidated by another tenant, as has her 10 year old son. This other tenant has harassed ALL the others in the small cul-de-sac, people have moved because of them, yet still GS let it go on. What was supposed to be a new start in a nice new home has been ruined by one tenant who causes stress and danger to others.
To the extent that now my daughter and her son have a victim support officer and have been provided with panic alarms. 10 years of this!! GS do nothing. Police and housing ombudsman are involved yet still every single day there is hell. Something awful and serious is going to happen unless GS move either my daughter or this twisted insane tenant. And Soon!
No doubt GS will reply here saying how concerned they are and will look into it if she contacts them blah blah blah…LIES!
When something tragic happens I will point everyone to this review, as GS have been told this is going to end up in a tragedy but do not care. People and peoples lives are nothing to them. They don’t have to live this life so they don’t care. Deep deep shame on them.

Reply to GS.
Just as I thought, your normal cut and paste type reply “ we care about people” blah blah. She has pages of email correspondence with GS, pages of promises, fake concern. She is now directly contacting the the CEO of GS and the media. My daughter’s life is in danger, she is so desperate to escape this situation but you do nothing. She’s battling you alone and you are passing her off with no care for her life.

They are a complete waste of time only want you rent but do no repairs .also after beening assaulted by a neighbour on drugs accord did nothing to help kept getting told I will get a call back as im a mental health patient and it was the hosing officer who's cause problems with that neighbour then he started going crazy at other neighbours including myself the police and my mental health team have informed accord they need to put safety measures in place and still nothing they are a really bad company and there propties are in a very bad space would avoid green square accord at all cost the underneath reply is a joke I've been calling 3 times a day since Monday to get told I would get call back im submitting a v1 form at walsall county court to take gsa to court would advise others to do so just left my details let's see if I get contacted funny when im a tenant they dont know my details I've been calling for 4 day with no response is paul the area manager on his holidays that he crnt do his job

I would give GreenSquareAccord zero stars if I could all this housing association are interested in is money they don’t seem to like doing repairs and when they do eventually do a job it takes well over a year they also leave you with a broken window which is ground level so if you have contents insurance it’s gonna be void as your property is classed as unsafe if I could choose a better housing association I would also it’s taken me 5 years to fight for them to sort out my garden due to flooding and they haven’t even done that properly

GreensquareAccord are the most incompetent business I’ve ever had the misfortune to deal with. Inept and rude staff, who have the inability to apologise when they have been found out to be in the wrong.

Green Square Accord sent a contractor to my property to do an annual boiler check and then a few weeks later I got an sms to request i arrange an appointment for CORGI to visit to review the work/inspection the work that was carried out "Please remember a CORGI Inspector will be calling to do a Gas quality control check on 01/08/2025 on behalf of GreenSquare" the inspector can around and asked questions about my cooker and said it wasn't safe and I could not have it in the property and capped it from the main gas supply and has left me without a cooker.

The cooker was purchased from Aplliance World in Balsallheath, Birmingham 2 years ago and I returned to them and they said they couldn't understand what the issue was and so, I then contacted Corgi to get something from them that I could take to Appliance World so they can see they sold me a cooker they should not have sold me, but when I called them they have said they deal with private tenants only and when I called the Green Square Earlier they gave me a contact number for Corgi when I called them the operator said the same thing, they deal with private tenants only.

The cooker was purchased from a reputable outlet in Birmingham however, Corgis officer had said the cooker is for caravans/caravan parks and I can't have the cooker in the Accord Property and all I want from Corgi/Accord is an email or letter confirming this so I can then return to Appliance World so that they can see they have sold/ are selling products that are not suitable for peoples homes, but can any one at Green Square call centre help me, no. Do they even understand me, I would say no. Did their manager call me back as was arranged, no.

This is my 2nd call to Green Square Accord and I have nearly been on the phone for 60mins on hold waiting to speak to someone to get this resolved.

I am not in a financial position to buy another cooker as the cooker i had was brand-new and was only purchased 2 years ago and cost me around £500.00. Why is it so difficult to get hold of the Corgi inspector who came out and failed the cooker to send me an email confirming why so that I may then take that to Appliance World?

You have been very unhelpful. You charge me £600.00 rent per month, but you are not there to help.

If these were the last housing providers on Earth I would rather rough it than give these Gross Shelobbian A*holes another penny of my cash. Moved into a Fair Rent protected flat in 1999. FFWD to March 2019 and GSA takes over ownership of the purpose-built affordable housing block. Since then, their modus operandi is to refuse to extend the head lease on the building (somehow they have managed to scrape together the necessary to move their Midlands HQ to Brindleyplace, closing down all other local branches) to force cash sales (short lease = no mortgage possibility) to unscrupulous new landlords who can then sublet at figures at least twice the Fair Rent rate. They also deem it acceptable to conduct a phone conversation to someone with Stage IV cancer with a good old laugh at the end of every sentence (that was me) and once challenged on the inappropriateness of the chuckling, continued to do so. A month after selling the 50% ownership flat (which took over 2 years due to a combination of misinformation on their part and the rotten racket that are property sales) their ineptitude took a further drop (rock bottom has a basement, it seems) when they called me as "the recent purchaser of a GSA flat". A recent offloader after a protracted sales process, not helped by unfit for purpose inaction on their part, more like. In short, avoid like the plague. They have let the block I was in go to rack and ruin by sheer disinterest and neglect. They'd charge the rats in the bin room and surroundings a service charge if they could, the self-serving, no good, unfit for purpose, price-gouging, hellbound grifters.

Had Ian from GSA come out to fix a job that had already been completed by someone else but not up to expectations! Ian completed the job properly and it’s perfect! He even completed a second job so I didn’t have to stay in all day and fixed my bath plug with no hassle.

Everything is done to standard, he wore shoe covers to walk up my stairs and was very polite.

I would highly recommend Ian to carry out repairs and would request him in the future to carry out further jobs!

Thank you Ian! Im one happy customer 😀