Hi got charged for fine for a drop off at Stansted airport drop off zone which I paid on time but fined all the same with added admin charges of 68uk pounds plus the 10 charge sent all my details a... Näytä lisää
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Sijainti
Vaihda sijaintiaNovotel London Stansted Hotel, Round Coppice Road, CM24 1SF Stansted, Essex, GB
•Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
That was great experience when we rent the car for London Holiday. Very understanding staff members clarified all details. By mistake they read fuel meter reading incorrectly.. so pls take care for th... Näytä lisää
Yritys on vastannut
Ottima esperienza dall'arrivo fino alla fine. L'auto era già pronta al nostro arrivo e la procedura di accettazione è stato veloce . Il veicolo era in ottimo stato, a parte qualche graffio di cui... Näytä lisää
They kept pushing addons on us, gave us a car that didn't work initially, and tried to tell us a pre-existing damage on the car was something we did. Horrible experience.
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Green Motion operates a car hire desk serving London Stansted Airport (STN), based at the Novotel London Stansted Hotel on Round Coppice Road, Essex. This page also covers the Braintree, Cambridge, Chelmsford, Harlow, Hoddesdon and Waltham Abbey desks. From Arrivals, follow signs to the Bus/Coach terminal and make your way down to the Ground Floor Level of the airport. Take the shuttle to the Novotel Hotel from Bay 18, presenting your rental voucher to the driver for a free ride. The Novotel Hotel is a short ride around the airport, with easy access to the M11 and A120. Desk opening hours (local time): every day 06:00–midnight, including public holidays.
Why rent with Green Motion
Yrityksen kirjoittama
- Cars and vans for every trip
- From city cars to 7-seaters and commercial vans, with lower-emission and electric models at many locations.
- Know what you need before you go
- You'll need a credit card in the main driver's name for the deposit, plus your driving licence. The deposit amount and accepted cards are shown before you pay.
- No surprises at the counter
- Optional cover and extras are listed at booking, so you can compare what's included before you reach the counter.
Something not right with your rental?
Our customer care team will look into it personally
If your rental didn't go the way it should have, we want to put it right. Email our customer care team at ics@cs.greenmotion.com and include:
• your booking reference
• the location you rented from
• a short summary of what happened, plus any photos or receipts
This lets our head office team review your rental record with the branch straight away, rather than coming back to you with questions. Deposit, charge and damage queries are all handled by the same team.
Thank you for telling us. Every review on this page is read, and your feedback goes back to the branch team so we can keep improving.
Yhteystiedot
Novotel London Stansted Hotel, Round Coppice Road, CM24 1SF, Stansted, Essex, Yhdistynyt kuningaskunta
- 01279 210961
10% off when you book direct
4,1
Hyvä
38 arvostelua
Pyytää asiakkailta arvosteluja
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Saattaa käyttää tekoälyn apua vastauksissaLue lisää
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Apart from a long week
Apart from a long week, it was very busy, but everything went well and even on return stuff for very nice
14. lokakuuta 2026
Vastaus yritykseltä Green Motion Car and Van Rental - Green Motion London Stansted Airport
Hi Gerard Coey,
Thank you for your five-star review.
We are delighted that you chose Green Motion for your rental needs.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Vastaus yritykseltä Green Motion Car and Van Rental - Green Motion London Stansted Airport
Hi Rhianna Bridges,
Thank you for your four-star review.
We are delighted that you found Green Motion to be good value.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
That was great experience when we rent…
That was great experience when we rent the car for London Holiday. Very understanding staff members clarified all details. By mistake they read fuel meter reading incorrectly.. so pls take care for the same before you pick up and handover. Enjoy
29. elokuuta 2026
Vastaus yritykseltä Green Motion Car and Van Rental - Green Motion London Stansted Airport
Hi Abhishek Agrawal,
Thank you for your five-star review. We are delighted to hear that our team provided clear and helpful service during your trip to London. We also appreciate your honest feedback regarding the petrol gauge check, as it helps us improve our handovers. We hope you had a fantastic holiday and look forward to welcoming you back again soon.
Kind regards,
Green Motion International.
Ottima esperienza dall'arrivo fino alla…
Ottima esperienza dall'arrivo fino alla fine.
L'auto era già pronta al nostro arrivo e la procedura di accettazione è stato veloce . Il veicolo era in ottimo stato, a parte qualche graffio di cui Green Motion era già a conoscenza. Durante la nostra settimana di soggiorno sono stato anche contattato dalla sede per verificare che tutto procedesse al meglio. Al rientro non abbiamo riscontrato alcun problema.
15. lokakuuta 2026
excellent and efficient
As always an excellent and efficient service that is great value for money.
13. lokakuuta 2026
Vastaus yritykseltä Green Motion Car and Van Rental - Green Motion London Stansted Airport
Thank you for coming back to us and for your review. We are pleased the Stansted service was efficient again and represented good value for you.
Always use Green Motion when flying in…
Always use Green Motion when flying in and out of Stansted, the process is very simple. They guys working there are always friendly
10. syyskuuta 2026
Vastaus yritykseltä Green Motion Car and Van Rental - Green Motion London Stansted Airport
Thank you for choosing Green Motion when you travel through Stansted. It’s great to hear the process has been simple and the team consistently friendly.
The car was excellent very economical
15. lokakuuta 2026
Vastaus yritykseltä Green Motion Car and Van Rental - Green Motion London Stansted Airport
Thank you for your review. We’re pleased you found the car at Stansted excellent and economical.
Freundlich, kompetent und unkompliziert
Wir können diesen Service weiterempfehlen. Wir wurden sehr freundlich und kompetent behandelt. Anmietung und Rückgabe verliefen sehr unkompliziert.
Vielen Dank und jederzeit wieder.
20. syyskuuta 2026
Vastaus yritykseltä Green Motion Car and Van Rental - Green Motion London Stansted Airport
Vielen Dank für Ihre Empfehlung. Es freut uns, dass Sie unser Team in Stansted als freundlich und kompetent erlebt haben und sowohl Anmietung als auch Rückgabe unkompliziert waren.
Great experience
Great experience, staff were very helpful and car was great. Got seen to in good time and was on my way, however…. Was told the holding fee when paid by credit card was 7-10 days when realistically it was 30 days!! When I rang and queried after 3 weeks was told no usually 30 days. So not sure why I was told 7-10 days.
13. lokakuuta 2026
Vastaus yritykseltä Green Motion Car and Van Rental - Green Motion London Stansted Airport
Thank you for recognising the helpful Stansted team and the car. We understand your concern about being told 7–10 days for the card hold and later hearing 30 days. Please email your booking reference and the date of the hold privately to ics@cs.greenmotion.com so customer services can check what was communicated and the status of the authorisation.
Great customer service
The customer service when receiving and dropping off the car was very good
12. lokakuuta 2026
Vastaus yritykseltä Green Motion Car and Van Rental - Green Motion London Stansted Airport
Robert Hayden,
Thank you for your five-star review.
We are delighted to hear that you experienced great customer service from our Green Motion team, when picking up and returning your vehicle. We hope to welcome you back again in the future.
Kind regards,
Green Motion International Customer Services.
Vastaus yritykseltä Green Motion Car and Van Rental - Green Motion London Stansted Airport
Hi Lucian,
Thank you for your five-star review.
We are delighted that you were really happy with your rental with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Quick pick up
Quick pick up, very quick drop off. Only thing they said it had 1/4 of a tank. I only got ti the down slope at the M11 less than 2 miles away and car display saud it was out of petrol. I do wish they did full to full or empty to empty as the digital displays are not as accurate as the old fashioned dial and pointer.
12. lokakuuta 2026
Vastaus yritykseltä Green Motion Car and Van Rental - Green Motion London Stansted Airport
Thank you for noting the quick pick-up and drop-off. We hear your concern that the fuel display showed very little remaining soon after collection, and appreciate your suggestion for a clearer full-to-full arrangement. If you would like us to check the recorded fuel level at handover, please email your booking reference privately to ics@cs.greenmotion.com.
The recommended paid upgrade to Hybrid…
The recommended paid upgrade to Hybrid resulted in zero fuel savings
17. syyskuuta 2026
Vastaus yritykseltä Green Motion Car and Van Rental - Green Motion London Stansted Airport
We understand your disappointment that the paid hybrid upgrade did not deliver the fuel savings you expected. Actual consumption can vary with the journey and vehicle, but the recommendation made at the counter deserves a review. Please send your rental reference and upgrade details privately to ics@cs.greenmotion.com so customer services can look at what was offered.
Nice friendly staff and all the cars i have rented over the past few years have always been very good
Nice friendly staff and
12. lokakuuta 2026
Vastaus yritykseltä Green Motion Car and Van Rental - Green Motion London Stansted Airport
Thank you for your review. We’re glad the Stansted team was friendly.
Vastaus yritykseltä Green Motion Car and Van Rental - Green Motion London Stansted Airport
Thank you for your review. We’re glad communication and the rental process at Stansted worked well for you.
HAPPY
Good professional service and good quality cars, have already booked again thanks keep it up
13. lokakuuta 2026
Vastaus yritykseltä Green Motion Car and Van Rental - Green Motion London Stansted Airport
Thank you for booking with Stansted again. We’re glad the team provided professional service and that the cars met your expectations. We look forward to your next rental.
overall good
I got 4 fines, of course my fault. But the exceedingly high extra administration fees charged are absurdly high and unjustified.
The Green Motion service and the car itself were absolutely perfect.
11. syyskuuta 2026
Vastaus yritykseltä Green Motion Car and Van Rental - Green Motion London Stansted Airport
Thank you for recognising the Stansted service and the car. We understand that, although you accept responsibility for the four fines, you dispute the level of the associated administration fees. If you would like the fees and the applicable rental terms checked, please send the notices and your rental reference privately to ics@cs.greenmotion.com so customer services can explain the charges.
Excellent service thank you
Excellent service thank you
Kind , helpful & friendly staff
12. lokakuuta 2026
Vastaus yritykseltä Green Motion Car and Van Rental - Green Motion London Stansted Airport
Thank you for your review. We’re pleased the Stansted team was kind, helpful and friendly.
Gut, aber ...
Der Mietprozess war super. Der Staff sehr nett und kompetent. Was mir nicht gefallen hat: ich hatte eine Reifenpanne. Dabei wurde auch die Felge etwas angekratzt. Ich musste für ein Paar (ich wiederhole: ein Paar) neue Felgen bezahlen. Wegen einem Kratzer? Wieso ein Paar. Unfair.
13. lokakuuta 2026
Vastaus yritykseltä Green Motion Car and Van Rental - Green Motion London Stansted Airport
Vielen Dank, dass Sie den einfachen Mietablauf und das freundliche, kompetente Team erwähnen. Wir verstehen Ihre Frage, warum nach dem Reifenschaden und einem Kratzer an einer Felge die Kosten für ein Felgenpaar berechnet wurden. Das lässt sich ohne die Fahrzeug- und Rechnungsunterlagen nicht erklären. Bitte senden Sie Ihre Mietreferenz und die Rechnung privat an ics@cs.greenmotion.com, damit der Kundenservice die Berechnung prüfen und erläutern kann.
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