Greenby Arvostelua 181

Ultra slow, don't trust for 2 level authentication when it takes hours to display new e-mail codes that only last 10 minutes. Also stopped talking to "new" outlook so now can only view in web browser.

I just don't trust this service, when they go bankrupt who will be liable for their shit service and any losses.

Time to migrate.....

unbelievably rubbish service everything is done on the slow slow slow Plusnet should be ashamed by selecting GREENBY as our e.mail provider never had such bad service ever

Plusnet have moved the email part of the business to a company called Greenby and oh boy, it’s been nothing but trouble from the start. Unable to connect to mails, being told my password was incorrect when it clearly wasn’t, having emails sent to the junk folder that never were before, regularly unable to retrieve emails to my inbox and they then have the nerve to suggest they’ll start charging for this “service” after 2 years! Fortunately, I’m 95% of the way to completely transferring to a gmail account. I can’t wait for the day that I can finally ditch Greenby. If I could have awarded zero stars, I would happily have done so.

What an awful service this bunch of cowboys are providing. Plusnet really have dropped the ball here, allowing their good reputation to be associated with these clowns. And the worst thing, Greenby actually want to charge for their 'service'.

I left Plusnet and was told Greenby would replace their email.
I find it unbelievably slow with frequent outages.

Support is purely an AI bot posting generic messages and if it ever transfers you to a human they also just post generic messages with no real attempt to solve the problem

After transferring to Greenby, the amount of scam emails received has been unprecedented. Having emailed them twice I am still receiving them.also received emails over 2,000 old emails that I deleted over 1-2 years ago. Don’t really have any faith in them. There have been times when going into my emails I have found them to have disappeared, eventually coming back later in day,

Appalling service. When I had trouble they connected me to AskExpert and said they would charge £1 which I would get back (they didn't say how). I said OK only to find that AskExpert not only charged me £1, but also tried to take a £24 monthly charge from my account at the same time! Luckily my bank noticed it immediately and stopped the transaction, but had to freeze my card and it took a while to unfreeze. Needless to say I won't be staying with them for long.

Migrated and still slow. Will I pay for this? No.

If anyone wants to complain about this fiasco; Consumer Rights Act 2015 says that services must be provided with reasonable care and skill. Write to the CEO:
Mr Elliot Pearse
Enix Ltd t/a Greenby
4500 Parkway
Solent Business Park
Whiteley
Fareham
PO15 7AZ
Consumer template letters to complain about the poor standard of a service /problems with services can be found on the citizens advice website.

I was ported across to greenby from plusnet , when plusnet stopped supporting an email service. Greenby charge £15 per year for their email service…AND I DO. NOT WANT IT… I have been trying to cancel it since 11th February, and there has been 6 emails between us since then…it is still not cancelled.
Dreadful customer service. No telephone number, emails ignored or “closed”, DO NOT HAVE ANYTHING TO DO WITH THEM.

One star given as no stars are not an option. kept loosing email . tried to fix the problems but as Greenby only uses robots for customer support none of the fixes worked. They dont even have a phone number for customer support.
Eventually I gave up and closed the account completely.
I use my gmail for emails from here on until I jump ship
very soon. If you are reading this and you work for plusnet or Greenby i suggest you start looking for a new job as I cant see them being around for long.

Absolutely terrible.
Had my PlusNet email for over 15 years. A few small hiccups but nothing as bad as Greenby.
What a monumentous mistake and now we have to pay £15 a year to keep our main email addressess for lower standards and problems.

I would give it zero if I could. I shall be leaving plusnet when my contract up for renewal. Greenby is shit.

Same here, informed by Plusnet only by a chance phone call to them that they were moving out of the email service and then migrated my email to Greenby. What a mess, nearly 2 weeks now and I still have no access to my plus.com email domain. Get the normal 'stock' reply that they have raised it with their "senior team" - I dont think so!!!

I am starting to blame Plusnet for this mess, and I have been with them for nearly 10 years, but will probably look around when my contract ends.

Dreadful service and product. They struggled to migrate me from Plusnet, lost whole folders of important mail.
Multiple issues now:
I can't send from my email client.
I can't send from their webmail interface, messages refer to the Gmail system blocking them as unsolicited mail (spam) with"send mail to postmaster", WHO? WHERE? HOW?
I can't login to their dashboard, it doesn't recognise me as a customer. It doesn't send the 6-digit code that I need to log in.
Their system doesn't recognise me as an ex-Plusnet customer.
I entered a fault report weeks ago for this, it still gives no reply, just three dots from the AI interface.
Support just sends me back to log in.
It's a farce.
I'm going to another email as soon as I can get all my mails moved. Trouble is, after 31 years online, I have nearly 300 accounts, some defunct, many rely on a Plusnet email address.

Greenby is shockingly bad. I have just spent a week trying various settings that they have recommended in order for my emails to appear in my browser’s inbox without success.
Some of these settings contradict previous suggestions and nothing has worked! I could not send an email either.
I finally got “send” working in my browser, but not receive. I have to go into Greenby’s webmail to see my existing and new emails - and the email I just sent to me as a test!
Greenby’s webmail is incredibly slow and all new emails are diabolically slow to open. If you take too long typing a reply to an email the SMTP server errors or fails to send if the server is busy.
The support team issues tickets, but you cannot reply to their emails and have to logon. Then you get the idiot AI, and despite having a ticket number, you have to explain everything all over again, every damned time you respond. It’s frustrating!
I got a webmail from support requesting screen shots of my browser settings. Despite my sending them as a reply, it bounced back 24 hours later saying undeliverable. What was the point of the request?

Plusnet need to take responsibility for this huge error in judgement. No support offered and happy to drop loyal customers into the chaos that is Greenby. 100’s of spam emails a day, with solution to move to junk then bin/delete, but also includes recognised emails that should ideally be placed in inbox. Continued flood of spam also into inbox.

That's actually a MINUS 1 star for avoidance of doubt.
They've lost 5 years of emails & cleared my Inbox & show no remorse or any inclination to get them back. Can't talk to anyone, refuse to ring me, keep stalling & repeatedly asking the same questions & doing nothing. They even asked for my username & password - as if!!!
5 weeks after the "successful" migration I'm in a worse state than when it first failed to migrate. At least I still had the active emails in my Inbox that I was working on. On 13th March they cleared those out too.
Work deadlines missed, personal & sensitive content lost, anxiety levels through the roof. They're seriously deluded if they think this is a success. Not from where I'm standing. Can't imagine what failure looks like in Greenby-land. Oh & they say slots for phone calls are limited due to demand! Obviously I'm not their only "successful" migration. Virtually everything now ends up in Spam & inundated with junk & phishing emails. Does any one know how we can find out who regulates these cowboys? Never had any issues with Plusnet & customer service was always very good, but like others I'll be dumping them when my BB contract ends. This will hurt them as much as it's hurt us.
Just had a response to my complaint:

"Declan P
Staff - 27/03/2026 1:35 PM

Hey ,

Thank you for contacting us.

We have reviewed your recent complaint submission along with your existing support ticket with Greenby.

After a thorough review, we can confirm that your case does not indicate any breach of our Terms of Service. As such, a formal complaint is not warranted in this instance.

For any further assistance or clarification regarding your concern, please revert directly to your existing Greenby support ticket. Our support team will be happy to continue assisting you there and ensure your query is handled appropriately.

To help us provide the most efficient service possible, we kindly ask that the complaints email address be reserved strictly for matters involving suspected breaches of our Terms of Service.

We appreciate your understanding and cooperation.

Kind regards,

Declan"

Dreadful. I am deleting hundreds of spam emails every day, whilst genuine emails end up in the spam. I would give it zero stars, if I could. Just shocking.