Great Scot Arvostelua 

I ordered a Breast Cancer tartan scarf for £38 in October 25. Promised delivery by November 25. I have not heard anything from the company as of 31 Dec 2025 I have tried every route to contact customer service but sadly no response. As a breast cancer survivor it is doubly upsetting, is a % of the proceeds actually going to a breast cancer charity as stated???? Do not buy from this company

I can’t comment on the quality etc as I haven’t received the scarf I ordered. I ordered it for Christmas and as I haven’t received a dispatch notification and it’s now out of stock online I’ve tried chasing it up by AI in first instance and then by email. I just get a stock email in return saying delivery people are to blame but no answer to my query as to whether it’s been dispatched and if not to cancel order! Rubbish customer service and won’t buy from them again.

Ordered a 'made to order' item which was on a 2 week lead time. Four weeks later it still hadn't been shipped. Upon chasing I was told it would be dispatched that week. Order arrived and the item was damaged. Tried to contact the company to discuss but only available via email. The response, after another 3 week wait, was that I can return it at my cost with a £20 restocking fee to be taken out of my refund. So now I'm down £26 for a faulty item that should never have been sent out to a customer anyway.

To add the vault to injury the Return has now been returned to me as the returns address does not exist. I've once again contacted the company to be fobbed off by 'Daisy' from customer service who is seeing what she can do. I shan't hold my breath.

I CANNOT express enough....DO NOT USE THIS COMPANY.

Avoid
Confused by the disparity of the positive reviews on their website and the negative reviews on Trustpilot.
Bought a pink tartan blanket, waited 8 months for it, received a faulty blanket a few days later when I emailed to say I was now going to contact my credit card company to request a claim for goods not received.The blanket had a turquoise mark and covered in debris.
I have an email stating they will pay my p&p return costs but they haven’t and are not responding to emails.
I will be flagging this company with trading standards

I ordered 2 scarfs for Christmas gift’s , had plenty of emails to encourage more buying but no answer to a direct email about the whereabouts of my order 4 weeks on .
Do not buy from them !!

I’m absolutely disgusted at this company. Please don’t buy anything from them. Ordered a teddy bear in January and I’m still waiting for it. I’ve emailed and phoned no answer and the response from one email was we will look into it. I’m still awaiting a response from the 15th email I’ve sent. Terrible customer service and terrible communication.

Ordered Sunday, delivered four days later.
I was a little hesitant because I'd read reviews about delayed deliveries and poor communication. This was not my experience. I ordered blue Buchanan ruana. It's beautiful and soft wool. Looks fabulous. It's family tartan so I can wear it with pride and the colours are gorgeous. It's perfect to complement my outfit for going to work, or out anywhere on a cold day. This was out of stock when I first saw it last year. So I waited until it was available this year. I took my chance last Sunday. I am thoroughly delighted and feeling a bit smug now because I've got it, if I'm honest ...

I ordered some of their Ukrainian tartan which I knew was a preorder. They have not responded to any of my emails asking for updates for almost 7 months. I commented on their Facebook page and they have blocked me, straight away they sent an email saying my item has been shipped but the tracking link doesn’t work. At this point I doubt I will get my tartan or my money back.

Amazing beautiful and traditional clothes. The customer service was outstanding. A real family feel firm

Ordered the breast cancer support scarf and bear. Scarf arrived pretty quickly, however.. Where do I begin. The bear I have now been told after 12 months of back and forth emails is out of stock! I have been offered an alternative however I have requested a full refund. Awaiting the refund. I would avoid ordering from this company.

I’m so disappointed ordered in March 2025 and still awaiting for Ukraine scarfs - originally ordered for birthdays mother and DIL, both dates gone. I have explained that I need to send for DIL who is in Ukraine and I need to send for Christmas.

Still vague fobbing off dates - I was going to order another for someone else but that would be more fool me.

I have asked for proof of donations made to DEA Ukraine and Breast Cancer having read comments on here.

Sadly on customer service I would say please be careful especially these special pre orders.

I have managed to get emails from customers service which makes me want to trust them.

Daisy and now Skye I have no reason to believe these are not genuine people - Daisy has always responded kindly, politely.

Update

After 9mths I sadly decided to call it a day on this purchase and asked for a refund - reasons 9mths waiting, date changing, reviews.

However I have to say I am pleased to say in less than 24hrs I’ve had my money for 3 scarfs returned.

Ordered ruana items for breast cancer in June 2025 as a pre- order and told delivery August. No updates from company and no delivery . No response on Facebook website to non delivery, and when emailed their response was check website ! Which had no further info ! This week I emailed requesting refund or I would refer to fraud. Refund issued immediately but no apology. So disappointed especially as these items were for Breast Cancer. Do better Great Scot !

I have ordered more or less a dozen items from Great Scot over the last two years, and I have had nothing but a wholly positive experience with ordering, receiving, and customer support. I've received very prompt answers to my queries. Any delivery issues I've encountered have had nothing to do with Great Scot, but the local services or customs hold-ups. The quality of the products has been excellent. No complaints, lots of praise and appreciation!

I have sent many Emails and rang many many times and cut off every single time..no one getting back to me.
Where is my order!!! Paid and ordered May 2025 a Breast Cancer Awareness [for me a Survivor]Pink Kilt. no reply given as yet. This is a concern as TrustPilot have many reviews for Scot and not good.
As a pensioner and having severe anxiety this has really sent my anxiety levels higher than normal. Paying £245 for a Kilt that on ordering was told it would arrive August but nothing.
I will NEVER purchase or deal with Great Scot again..but..I WANT MY KILT

I ordered 2 items in June to support breast cancer. I was told they had been dispatched several times and they never arrived. They have now cancelled the order and failing to refund. This has been going on for 18 weeks without resolution. They have repeatedly misled me

Ordered a scarf in March, finally arrived in October. Very disappointed by the quality of the product which was nothing like the online photos. A smaller scarf I've not seen. Like many have said I wish I'd read some reviews. Guess I got drawn in by the slick well polished website.

I am really disappointed. I did a pre-order for a scarf on 7th July 2025. Originally I was told it would be received by end August, then the date according to the website said for July orders, the first couple of weeks in September. We are now in October, I have emailed and had no response and still received absolutely no updates as to when I am likely to receive my product. I was buying this for a friend’s birthday which has now come and gone!

Terrible company wished I had looked at reviews before ordering made order back in January for a breast cancer edition tartan scarf and bear got fobbed off by so called customer services who ignore most off the emails could be 4 weeks waiting for a reply while the scarf turned up the bear was constantly delayed and I was reassured it would turn up finally I told customer services if it didn’t turn up in August to refund me which of course it did not I asked 8 times for a refund over the course off a week which they ignored it was delivered middle off September I have been accused off lying trying to steal the bear after asking why it was sent after I had asked 8 times for a refund they are a awful company who make you feel like you are helping the charity breast cancer very close to my heart but they are a bunch of liars do not waste you’re time or money if I could give 0 stars I would

I bough an extra warm ruana and fell into the trap of being offered a second one at half price, I paid and waited. And waited. And waited. After 3 months I emailed to cancel my order and was told one had come in and was on its way to me. It duly arrived and was FANTASTIC. I changed my mind because of the excellent quality and chose to wait for the second ruana. It arrived SEVEN MONTHS after I had ordered and paid for it.

The customer service team were good - especially Daisey - but it would have been so much better if I had been kept in the loop.

The quality of their products is first class. Their operations and service is poor. If you can put up with waiting, then you won’t be disappointed 🤗

Ordered 1/3/25. Original delivery said end of July, then changed to end of August then finally received today after 7 months. Slightly underwhelmed with product. Not as soft as I was expecting and itchy. Company ignored phone calls, emails and contact forms asking g for updates. Seriously, don't bother