Greater Anglia Arvostelua 

Arrived back to Stansted earlier than expected, got to the train station and finally found someone to ask about trains to Great Yarmouth and the ticket that I had already purchased. Old guy said to me to get the next train on platform 2, trains are f***ed up anyway, no one will check your ticket. Guess what, ticket was checked. Turns out the info I had been given was wrong and I had actually been told to get on the wrong train. So it was either buy another ticket (for £75) or get off at the next stop to wait for the train I should be on. To make things simple I purchased another ticket. Turns out after all that by the time I get to Norwich then next train available is the actual train I should be on anyway. Why on earth didn't the conductor mention this at the time instead of saying I could purchase another ticket, surely he would have known the connecting train times? Or are your staff limited in the information that is allowed to be provided to passengers so you can claim higher profits because your staff mislead us when we ask for help?

Massive thanks to Fitz at Ipswich Station's Customer Services and to Clare at Norwich Station's Customer Services for being so very helpful about my lost wallet. You were both brilliant!
And huge thanks to the amazing passenger who found it on the London to Norwich train on Thursday 27th August and handed it in - I wish I had your contact details to thank you in person.

This train line is the most ultimate scam, the prices are extortionate for a poor service and quality. Not to mention you pay £65 to London return (WITH A RAILCARD) and have to stand for an hours journey.

My colleagues get upset at their £15 fair from Southend, you should see their faces when I tell them how much I pay.

Absolute scam. Can't even give no stars.

Poor service, the machine didn't give the right ticket and the reception and ticket office is so uncapable to help such a waste of energy. Such a waste of money, they will just say that you have to book another ticket like its cheap. Such a useless system.

Delay Repay claim turned into a paperwork exercise

My wife and daughter were delayed travelling from Tottenham Hale to Bishop's Stortford on the evening of 25 August 2026. I claimed Delay Repay and uploaded photos of both tickets — type, price, date, journey, all legible, all there.

An email came back asking for more information: a missing "ticket duration". There is no such field. The Format list then offers too many options, so choosing the right entry for an ordinary off-peak day single is guesswork. The UTN should have been enough on its own.

Nothing was missing from my original claim. The information was requested a second time because the system couldn't read what I'd already sent, and the cost of that lands on the passenger. Delay compensation is an entitlement, not a favour, and a claims process this obstructive isn't a neutral piece of bad design — it reduces how much gets paid out.

Rude unhelpful staff at Liverpool Street..I have had to experience on a few occasions when needing assistance with anything..if your lucky there will be 1 out of 12 staff wanting to help the rest are standing around in groups chatting amongst themselves if you ask for help you get the finger to go to the one nice guy helping a que of ppl ..its absolutely ridiculous how many staff are standing around literally doing nothing .. and we pay through the roof for our train tickets ..your drivers dont always put air-conditioning on and WiFi..your trains are constantly late ..my biggest problem I have is the amount we pay for a shocking service from buying a ticket to getting through a barrier ..I have had to put a date but its for 5 times a week for my commute

Absolutely useless company. None of the staff are helpful.

Awful service - constantly delayed or cancelled trans. Staff run around clueless panicking.

Upon boarding the train today i was then informed half way that the train would no longer be travelling to Stratford. We were then kicked off and all left stranded. Had to cancel my appointments and go home. Then they refused a refund. Offering 20% of the ticket price despite breaking their legal agreement by not fulfilling their journey.

Staff were useless. No one knew what was going on. Unhelpful. Even the drjver sounded like he'd lost the will to live.

I had a terrible experience at Liverpool Street Station on September 6th around 7:00 AM. My friend and I were going to Stansted Airport. The station gates were open and there were no staff around, so we put our bags on the train first and looked for help.

As soon as I saw a staff member outside of the train on Platform 8 (a white guy in his 30s with dark hair), I got off the train right away to politely ask him how to buy tickets.

Instead of helping, he suddenly lost his temper and started yelling at me very aggressively: "GET OUT OF THE TRAIN! You must take your luggage and get off right now!"

I was shocked and so scared. We were not trying to skip paying—I walked off the train myself just to ask him for help. But when I asked where we could pay, he just kept yelling at me until I had to leave the platform in fear.
I’ve already sent a formal complaint with all the exact details for them to check CCTV details. Staff should help people, not scream at passengers who are politely asking for help!

My train was delayed by over 15 minutes, I submitted claims for myself and partner. The Delay Repay system is obviously designed to discourage and frustrate claimants. It asks for travel details and times then offers an alternative journey, with no easy way to pick, the system is the same with a home address. When the claims were eventually accepted, they paid 12.5% instead of the listed and much publicised 25%. So now it's an Appeal, which delays the repayment to G.A.s' advantage.
Nice trains, generally good service but appalling admin.

As a wheelchair user, public transport travel is usually more difficult than it is for most but the experience I had on greater anglia trains today has restored my faith in humanity. Staff couldn’t have been more polite and helpful, going above and beyond to ensure myself and my partner had an easy and comfortable travel experience. We had no issues with waiting for ramps or struggling to find staff to help us aboard the train and navigate platforms and stations. Would 100% recommend to mobility aid users looking to travel somewhere along the greater anglia lines as this has been the easiest train journey since needing a wheelchair.

Train inspector absolute jobsworth no need to speak down to people at all.

Hand on heart, how can managers take a salary? The lack of assistance to simple questions at Stansted was unbelievable. If it were up to me, their icense to operate would be removed. In restaurants and hotels all over the world we can just access the WiFi by ticking a box. Why do this lot need our name?

This company flout the "easy" delay repay policy via posters at stations, onboard trains, conductors and online; however, receiving the due compensation is not an easy process, and the employees know this. For example, the completion of an online claim has a computer glitch at the end which one encounters after submitting all necessary details, saying "system/server error." No matter how many times one resubmits this online claim one receives the same maddening response. It is intentional. Most people give up, particularly if the claim is a small amount. Also, delay repay submissions by post are always "surprisingly" lost. It's an utter sham, I almost want to say scam.

Guard on the fast from Norwich to Liverpool street advises users to get off at Colchester for Stratford... If you do this your on the stopper and adds 1 hour. Guard should recommend Chelmsford switch. Useless

Since the government has taken over, prices have increased by 1/3.
No working internet, broken toilets, not clean, `no decent food or coffee. Just dreadful and expensive.
Now going to be fully remote, not worth the expense

I got the 22:40 from Norwich to Attleborough. Despite the fact that I had shown the woman the ticket and my bank statements showing the transaction coming out of my account, she tried to charge me again and accused me of fair dodging, reported me to the British transport police, all after I had shown her my ticket and proof of purchase, completely unprofessional, came up to me and said she would give me one last chance as a threat, then before I could even finish the first word that came out of my mouth she said right that's it and walked away, awful conduct from a disgraceful member of staff

The worst train I've went on in my life. Not recommended on a hot day. No oxygen really hard to breathe. And of overpriced.

Doesn't tell you that you can't alight from your carriage until it's too late. On the 7:10 pm train from London Liverpool street to Hackney downs. Didn't get a single warning until after we had arrived at the station.

Consistently poor customer service. Incredibly frustrating to engage with.