Got a box of Cherry Bakewell Oat Boosts as a free "treat" at Waitrose. I agree with another reviewer who said the box the flapjacks are in could easily be half the size. Surely a marketing ploy to ma... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
My family were fairly poor and my mum worked in service as a cook . She was able to conjure something to eat from scratch sometimes she’d create a suet pudding mix of suet dried fruit sometimes sugar... Näytä lisää
Don't be influenced by the size of the packaging, once opened the contents are small,small,small!!! Box could easily be less than half its size,and wouldn't be so misleading. For the price,contents... Näytä lisää
I've really liked receiving a weekly box. Came to the office and gave something nice to munch on when the need arose. I guess this is part of the intention behind the name. Maybe a bit pricey but t... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä graze.com
Yrityksen kirjoittama
Since 2008, seven friends (and a few helpers!) have been reinventing snacking, one delicious nibble at a time.
We all love food and wanted to get a lot more out of our snacking. So we started inventing snacks that showed off health's more pleasurable side, and working on the best way to get them to busy foodies like us.
We've now catered to over 5,000,000 grazers across both sides of the pond (graze USA est. 2013) - and as of summer 2015, we're in stores in the UK too!
Aside from snacks, we're also proud founders of our very own charity. We're passionate about where food comes from, including the impact on the people involved. When graze was started, so was the graze School of Farming, made to support and develop a sustainable farming community in rural Uganda.
We all love food and wanted to get a lot more out of our snacking. So we started inventing snacks that showed off health's more pleasurable side, and working on the best way to get them to busy foodies like us.
We've now catered to over 5,000,000 grazers across both sides of the pond (graze USA est. 2013) - and as of summer 2015, we're in stores in the UK too!
Aside from snacks, we're also proud founders of our very own charity. We're passionate about where food comes from, including the impact on the people involved. When graze was started, so was the graze School of Farming, made to support and develop a sustainable farming community in rural Uganda.
Yhteystiedot
Yhdistynyt kuningaskunta
- www.graze.com/help
- graze.com/uk
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No variety
I had been signed up to receive the graze snack box once a fortnight. However I have now cancelled as I do not get a variety of snacks like you are supposed to. I’ve had pretty much the same few snacks in various combinations with lots of things I am never sent. It is not worth it when the point of the variety box is to get a variety.
8. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä graze.com
Hi Victoria - We're sorry for any disappointment with the lack of variety in your boxes.
With feedback from our grazers, we've been working on something new and exciting for our subscription service behind the scenes, which we'll be launching next month. Some things do have to stay a secret at graze HQ for the time being, so we can't give too much away at this stage, but we hope you'll be just as excited as us when we start to share what we've been up to.
This unfortunately does mean that we are operating with a reduced range at the moment. I'm sorry for any disappointment.
We really appreciate your patience and loyalty and hope that you'll keep an eye out for new info about our service!
I was happy using Graze. But not now.
I used to be a happy Graze customer and would purchase two variety boxes every month for £7.78. However, I recently received notification that Graze is increasing the price to £15 per month, which is a 90% price increase. I feel that this is an unreasonable price hike and that they are taking advantage of their customers. Graze used to offer a good value solution to a minor issue but now it seems overpriced and not worth the expense. As a result, I have cancelled my subscription.
7. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä graze.com
Hi Graeme,
Thank you for taking the time to leave your review and feedback.
We are sorry that you won't be giving our new service a try. We do want to assure you that lots of changes are coming in as a part of the new price, which we believe is still great value for money.
We really appreciate your loyalty over the years, and we're sad to see you go.
You will still find us in retailers, our online shop and on our amazon page, if you're ever missing some of our traditional snacks.
Used to love Graze
Used to love Graze, but I found I was getting the same snacks over and over again even though I'd put plenty variety down. Tried as a last resort to change the kind of box I received in order to get more variety, but the account dashboard wouldn't allow it, at all, no matter what I tried. Had to leave.
4. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä graze.com
Hi Cath - Sorry to hear that you've been disappointed with the variety of your boxes. We've been working on a brand new subscription project and have had to disable new sign-ups and selection changes as a result. We're always happy to make account changes for grazers on our end though. We hope that you'll give our new service a go when it launches very soon :)
MOULDY PRODUCTS
At one point we were ordering these bars a lot. I agree with some reviewers that often many of the bars were out of stock. However, that didn't bother us too much. The problem happened when, on more than one occasion, we discovered MOULD on some of the flapjacks we were sent. After the huge inconvenience of having to send them back to Graze for proof, they offered us a meaningless apology and TWO free Graze bars. No thank you. I've told friends and family how poor their customer service is, particularly given that we were being sent mouldy items. None of them have bought any since.
30. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä graze.com
Hi Louise - we're really sorry to hear about your experience. It's worth mentioning that on the very rare occasion that something like this happens, we ask for products to be returned to allow us to investigate as thoroughly as possible. As we explained in our email, we have now introduced additional temperature checks in our bakery to ensure that the conditions are correct for all our snacks, and will be monitoring the issue going forward - however we are confident that this was an extremely isolated instance. Thank you for sharing your feedback regarding this - if you have any further questions please don't hesitate to reply to our email.
It's a real shame
It's a real shame. Lovely snacks if you get the ones you like. Always out of stock on a lot of items, even the new ones. I would have kept my subscription if they could fill the light box every week but after a lot of wrong things sent & unfulfilled boxes, I had to cancel. Go to buy when I need them now, but the majority of multipacks are out of stock. The customer service always reply & are pleasant, but they don't give you any definite answers or reasons other than stock issues. I would suggest looking at new suppliers as it seems quite a few people have experienced the same issues as me.
27. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä graze.com
Hi Hannah,
Thanks so much for taking the time to write this honest and thought-out review. You make some really valid points. We know we have improvements to make, espescially as we have had so many stock issues lately, but we are so grateful for our loyal grazers that have stuck with us as we try to develop a way to change and grow to be even better in the future :)
All the best!
crunch pots
Cant believe how low these reviews are, nothing better in a meal deal, than a little pot of graze Crunch, Smoky Barbecue = Elite, Salt and vinegar = Elite, Peri-peri= Very good.
23. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä graze.com
Hi Jon- Thanks so much for this, it's great to hear you think our crunch snacks are Elite! We love hearing feedback like this, it's definitely made our day, so thanks so much, and keep on grazin' :)
Terrible taste.
i'm not sure what they have done.But the new designed packaging [which i don't like]the taste has changed and not for the better,
13. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä graze.com
Hi Gary,
Thank you for this review.
Our old packaging for the bags and boosts was not recyclable and needed to be disposed of with regular waste. The new wrappers for these snacks can be recycled with soft plastics at large supermarkets.
We have also updated some of the recipes of our snacks along with the packaging, but this shouldn't affect the taste of the snacks so we're sorry to hear you aren't a fan of these new recipes.
Disappointing
Many years ago I was introduced to Graze and throughly loved looking forward to my weekly box. Due to financial constraints I had to stop my subscription, fast forward 10+ years and I decided to subscribe again. What a disappointment that turned out to be. First few weeks the boxes arrived late, so by the time I got to try them and dislike or love, the next box had been prepared with the ones I didn't like. Couldn't be too upset as we know what the post can be like. I decided to cancel tge subscription but was tempted with the discounts to stay. Continued to receive duplicates which is really annoying as I'd spent time selecting my likes n dislikes to find I constantly received duplicates, in the same box than any kind of variety. I'd emailed to complain and never received a reply. I received further duplicates, no reply again to my complaints so I've called it a day. Even with discounts, when something is wrong, it's not worth accepting.
I think they've grown too much supplying to the big retailers and have lost sight of subscription customers and deliver no customer service of any value. Shows how another business that started out as something a big different and felt special has fallen short as they've grown.
I would not recommend the subscription service at all, better buy in the shops if you really want their snacks.
I however will not ever subscribe again or buy that brand instore again.
1. syyskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä graze.com
Hi Avisa,
Thank you for taking the time to leave this review.
We are very sorry to hear that you were disappointed by your recent subscription experience.
It is the case that postal disruptions are causing delivery delays, these are not affecting every order and are beyond our control but we do appreciate how frustrating these can be.
We are also sorry if you tried to get in touch and did not receive a reply, we can see that we responded to a message you sent through on July 26th but that your further queries were answered by our automated system after that message. We encourage grazers to respond to our automated emails if they do not answer their question, but we are sorry if our responses did not reach you.
It is also the case that, for various reasons, we have been experiencing issues with our stock levels recently, we are sorry if this affected your snack selections.
We do thank you for the feedback, any and all is welcome and invaluable as it helps us improve our service.
Our team will be more than happy to help further if you would like to reopen your ticket or send a new one through to hello@graze.com. If you do receive an automated response, please do reply to it and a member of our team will pick the email up and assist.
Sugar + sugar + sugar + liquid sugar + golden syrup + molasses
What a dredful company and product. You may as well hust drink a can of Coke if you want to be this unhealthy.
Sugar + sugar + sugar + liquid sugar + golden syrup + molasses
25. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä graze.com
Sorry to hear that this is your impression! We always aim to make sure that all of our snacks are nutritionally balanced, as set out in our health promise which you can find here: https://www.graze.com/uk/about/our-health-promise
Non existing customer service team
Non existing customer service team. Graze couldnt send me my usual box yet they still charged me for it. I have ended up cancelling my usual order as i was tired of them not fulfilling my orders. They have still not refunded me for my last box which never arrived (and they have confirmed to me on an email that it never will…) I have contacted them three times now by email. No reply whatsoever. No tel number to give them a call on…Shocking service! They leave me with no other option rather than reporting them as a scam!
18. syyskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä graze.com
Hi There, We're sorry if we had difficulty sending your subscription boxes, there are a couple of reasons why this may have been the case and refunds should be automatically performed when boxes can't be sent.
We don't offer telephone assistance but our customer service team response to all emails chronologically and would like to help you with this, please do reach out to them at hello@graze.com or reply directly to one of our emails. We look forward to hearing from you.
FRAUD
FRAUD
They keep charging me for graze boxes. I emailed them asking why they charge me and to cancel and they’ve never replied ! Absolutely diabolical customer service if you could call it that! I’ve contacted my bank and they’ve blocked them!
9. syyskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä graze.com
Sorry to hear that! Please email our Customer Service team at hello@graze.com, and reply to any automated response you receive. Someone will get back to you as soon as possible.
The boxes I have received are delicious…
The boxes I have received are delicious especially the banana flapjacks and the toffee ones.
11. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä graze.com
Hi Andrea- Thanks so much for taking time to share this lovely feedback! It's wonderful to see how much you love our flapjacks :)
Our kitchen staff will be glad to hear it!
Great snacks
Great snacks. Received two boxes quite close together and both had a number of the same products. None the less I am enjoying them. Particularly the tea bags. They make the most amazing cup of tea.
27. syyskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä graze.com
Hi Annie,
Thanks so much for taking time out to leave this review. I'm sorry your snacks have been a bit less varied than we would normally want. You can always feel free to message us at hello@graze.com if this happens, since it's not up to our usual standards.
But it's so great to hear how much you're enjoying your graze goodies! Our tea is a cult favourite, and made in-house to our own recipe, so glad to have another tea lover recognise our kitchen's tea-mixing prowess!
Love the snacks
Love the snacks! I was going to go full sweet snacks but i love the savouries and so do my kids... got Graze for my kids really as i want to have healthy snacks at home all the time and let them graze!
30. syyskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä graze.com
Hi Dan- Thanks so much for taking time to leave this review! It's great to hear that healthy and yummy snacks are a family affair in your home :) We're so pleased we can be a part of that.
Well priced and reliable service
Well priced and reliable service. Healthy treats once a week and the service of being able to constantly provide feedback in order to have your treats tailored to your needs.
28. syyskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä graze.com
Delighted to hear that! Thanks Jacqui :)
Graze box
Always nicely packed and presented can choose when to have the boxes and what you like the most
23. syyskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä graze.com
Hi Kay- thanks so much for this review :)
It's great to hear how much you appreciate the hard work our teams have gone to to make sure your snacks arrive safe and sound in our signature boxes! We love giving grazers a choice to pick their favourites (and bin the ingredients that they aren't a fan of) so it's great to hear that you love this feature.
NOT GLUTEN FREE
I’m coeliac so cannot eat gluten or wheat. Now I purchased two lots of graze flapjacks as they were labelled as being gluten free and made with gluten free oats however, they aren’t at all and are made in a factory that can cause cross contamination! I’m extremely disappointed in Graze and they absolutely MUST LABEL THIS ON THE FRONT!
23. syyskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä graze.com
Thanks for reaching out about the labelling on our gluten free snacks.
The only snacks in our range which are suitable for those with coeliac disease, and labelled as gluten free on our packaging, are our gluten free oat boosts, which are produced by a specialist third party manufacturer to ensure there is no cross-contamination. . You can see these on our website, here:
uk.graze.com/pages/gluten-free-oat-boosts
Only the snacks on this page are suitable for a gluten-free diet. All our other snacks - including our regular cocoa vanilla and peanut butter oat boosts - may contain gluten.
All other snacks we make are not suitable for those with coeliac disease. This is because, as you pointed out, most of our snacks are prepared in the same place, which means there is a possibility of cross-contamination between the ingredients we use and we cannot guarantee the complete absence of gluten in any of these snacks.
I do hope this information is helpful, but if you have any further questions about this, please do reach out to us directly at hello@graze.com.
Had 3 boxes delivered so far consisting…
Had 3 boxes delivered so far consisting of the same items over again, flapjacks and oat boosters despite liking other items on the list and only asking for spice and mostly nut free. Two boxes sent in the same order ( different box types) had the same items in them too.
14. syyskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä graze.com
Sorry to hear about your experience! Could you please email our Customer Service team at hello@graze.com so that they can help further?
I love Graze but I’ve had the same…
I love Graze but I’ve had the same snacks in the last 3 boxes!
15. syyskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä graze.com
Hi Lisa, We're sorry if you have been receiving repeated snacks, we would really like to assist you with that - please do reach out at hello@graze.com so our customer service team can help!
From sceptic to believer in one box
I was sceptical to start with but now I'm finding the snacks very useful especially as I'm working from home. They stop me from raider the biscuit tin.
13. syyskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä graze.com
Glad to hear we've won you over! Thanks for the review :)
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