I had an issue with being charged a small fee for having the delivery forwarded to my local UPS store because I didn't know if I would be home to sign for the order. I contacted them and received a re... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
We have loved our experience with Gratsi!! The customer service is amazing! Questions, inquiries and updates are always welcomed and answers sent promptly !! Also the wines are all sugar free...th... Näytä lisää
Yritys on vastannut
Why did I even considered giving this compnay another chance? I ordered two boxes of wine, never received it. Contacted UPS who did not take a picture and the signature is not me (or anyone who... Näytä lisää
Yritys on vastannut
Delivered faster than expected, had it delivered to an UPS store down the road so it was easy to pick up, love the taste of the Red Merlot. Plan on ordering one for my next door neighbor who's helped... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Gratsi is a Mediterranean-inspired wine and lifestyle brand built around simplicity, quality, and the joy of slowing down. We produce premium wines crafted in France and Italy, designed for modern living without compromising on taste. Each 3L box equals four bottles and stays fresh for up to 30 days after opening, making it ideal for everyday dinners, small gatherings, and spontaneous moments. But Gratsi is more than wine. It’s a philosophy rooted in the Mediterranean way of life, where meals are unhurried, ingredients are simple, and connection matters more than perfection. Through our content platform featuring recipes, travel stories, culture, and our Nonna Wisdom series, we celebrate the rituals that turn ordinary days into meaningful ones. We are available both online and in over 1,800 retail locations across the United States. Our model blends direct-to-consumer innovation with strong retail partnerships, supported by digital-first marketing, community engagement, and a rewards-driven retail program. Gratsi exists for people who believe good wine doesn’t need to be complicated, it just needs to be shared.
Yhteystiedot
Yhdysvallat
- help@gratsi.com
- gratsi.com
4,3
Erinomainen
421 arvostelua
On vastannut 36 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Shipping mess up fixed up! 😊
I have ordered a mixed bottle from Gratsi before and I decided to order a large order and add a subscription. It was a crazy time with shipping and all so I didn't receive anything for a couple of weeks. When I notified Gratsi they not only took 10% but threw in a set of espresso cups and saucers! They have great customer service and I look forward to my subscription!❤️
2. maaliskuuta 2026
Oma-aloitteinen arvostelu
I order my first box wine from Gratsi…
I order my first box wine from Gratsi on Tuesday. By next Tuesday, 8 days later, I have not received any email regarding shipping. I have sent 2x emails with no response. They don's have a phone number either which make me suspect of companies that don't have a phone number. Terrible customer service!
10. maaliskuuta 2026
Oma-aloitteinen arvostelu
The customer service is outstanding
The customer service is outstanding. Communication is five star and they are great!!!
9. maaliskuuta 2026
Oma-aloitteinen arvostelu
You have a great product and very…
You have a great product and very helpful customer.
9. maaliskuuta 2026
Oma-aloitteinen arvostelu
This website sucks keeps taking me…
This website sucks keeps taking me backwards
8. maaliskuuta 2026
Oma-aloitteinen arvostelu
Would have loved to try it
Would have loved to try it, but our first order never showed up. The replacement order was supposedly "delayed in customs". Finally requested a refund after waiting 2 months. Don't waste your time ordering from them. Hopefully we'll get refunded...
4. maaliskuuta 2026
Oma-aloitteinen arvostelu
Peter was wonderful
Peter was wonderful - his customer service and quick response to resolve our issue is very appreciated
6. maaliskuuta 2026
Oma-aloitteinen arvostelu
GRATSI WINE is taking $$ and not sending the wine
I've been a customer for 2 years. They have sent my orders on time according to my subscription. But recently this Gratsi Wine has been negligent in send ing my orders. They have collected my money and have not sent the wine and there is no tracking number - so it hasn't been sent yet. After contacting them several times, they apologized and offered a 10 percent discount on the order and wrote that the order would be sent the 1st week of March. It's the end of the 1st week - no wine and no tracking number. It looks like the company may be in financial trouble and they're getting money from customers without sending the wine.
23. helmikuuta 2026
Oma-aloitteinen arvostelu
Just by you READING AND REPLYING to my…
Just by you READING AND REPLYING to my “issues” allows me to leave positive feedback. It’s KNOWING someone is actually PAYING ATTENTION to the consumer that makes a difference.
YES—I’ll wait for my order
6. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gratsi Wine
Thank you so much for your kind words! We completely agree, listening and paying attention to our customers is always a top priority for us. We really appreciated your patience as your order made its way to you, and we hope you enjoy your wine! Happy Sipping!
The very FAST response
The very FAST responses to all my queries and the quick painless refund and reschedule! I LOVE my Gratsi wine and many companies could use your customer service model!!!
6. maaliskuuta 2026
Oma-aloitteinen arvostelu
I have not received two orders in…
I have not received two orders in February that they charged me for
19. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gratsi Wine
We’re very sorry for the delay you experienced with your February orders. As you know from being a long time Gratsi customer, orders are charged at the time they’re placed, and shipments typically go out quickly, so we completely understand how frustrating this delay must have been. As a courtesy for the inconvenience, both of your February orders have a refund issued on them.
We truly appreciate the many orders you’ve placed with us over time and your continued support of Gratsi. This delay was certainly not the experience we aim to provide, and we’re sorry it impacted your recent shipments.
Great customer support and more…
Great customer support and more importantly, GREAT WINE !
6. maaliskuuta 2026
Oma-aloitteinen arvostelu
Where is my order?
The money was removed out of my account February 12 and was told there's a delay. They gave me a 20 % discount but still no wine. Next week they're going to take money out of my account for March. My order is for 4 boxes of wine which is what I order every month
And I'm still waiting for my February order. I'm thinking about cancelling the rest of my orders and look elsewhere
26. helmikuuta 2026
Oma-aloitteinen arvostelu
Gratsi is helping as much as they can…
Gratsi is helping as much as they can to help with my order
5. maaliskuuta 2026
Oma-aloitteinen arvostelu
i didn’t receive wine during 3 weeks…
i didn’t receive wine during 3 weeks and on the moment of cancellation wine still wasn’t shipped yet.
5. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gratsi Wine
We’re very sorry that your experience with Gratsi didn’t go as smoothly as we aim for. We completely understand how frustrating it can be to wait for an order, and we wish the process had been easier.
When you requested to cancel, we promptly refunded your order in full. We sincerely wish your experience had gone more smoothly.
My family and I love the Gratsi wine.
My family and I love the Gratsi wine.
5. maaliskuuta 2026
Oma-aloitteinen arvostelu
I usually receive excellent customer…
I usually receive excellent customer service from this company. Not this time…extremely disappointed!
4. maaliskuuta 2026
Oma-aloitteinen arvostelu
I needed to cancel my order at this…
I needed to cancel my order at this time. Elaine in customer service is amazing! She is kind in her correspondences and very helpful!
4. maaliskuuta 2026
Oma-aloitteinen arvostelu
Wonderful customer service
I emailed about an issue with my last order and they answered promptly and very courteously.
4. maaliskuuta 2026
Oma-aloitteinen arvostelu
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