Grand Sapphire Hotel & Banqueting Arvostelua 

Hosted an event at the Grand Sapphire recently. Was an incredibly tiresome experience, exacerbated by the quite frankly subpar support and customer service received by team. Was consistently provided conflicting information, elements of my events changed without being informed, and staff members were rude and arrogant. Staff would hold access to various parts of the venue “hostage” despite deposit being paid, and were not forthcoming with information. Event planning was made even more difficult, as it was dictated by staff members, personal schedules. Every attempt to escalate my concerns was met with disdain and lack of accountability, nor was taken seriously. Event management also attempted to change event location on the morning of the event as means of apology, a disorientating change which further reflected their lack of understanding of my needs. Staff were also physically unhelpful, asking insulting questions, and incapable of offering assistance, opting to watch us carry in crate after crate of beverage, instead of offering a trolley. Cold room storage was abhorrent and dirty. Witnessed staff spitting in kitchen.

Great. Thanks.

We held a fundraising dinner for 130 people. The venue coped with our ever changing numbers and were extremely helpful throughout the weeks beforehand as well as the evening itself. The food was great too

We stayed at the grand sapphire Hotel- met a lovely receptionist called Martyna- we lost our room key she was extremely helpful and very welcoming would defo stay again due to the level out service - 5 *

This hotel has a venue attached
If you want a good night sleep dont stay here
100+ guests in the car park at 2 am letting of fire works shouting celebrating
No warning given of such event before you stay so check ahead if you need sleep
Attitude towards paying guest unbelievable

This concerns the Spice Village Restaurant contained within the hotel. The guy took our booking over the phone but when we arrived, we were told the restaurant is closed. Why did he take our booking? No sign outside pointing to the Restaurant and no disabled parking in front of the hotel. We were not contacted or told they were shut on that day. Shan't try them again.