Gracewearlondon Arvostelua 8

This company is shocking. I will never order from them again. I would give zero stars if I could.
I received a wrong item after a few weeks. they said they would investigate and they have come back saying the right parcel has been delivered.
When I asked for photographic evidence they sent the original delivery photo which was the wrong parcel.
Now they are saying I entered the wrong address so the parcel went elsewhere. This is completely untrue as the parcel came to my address in the first place.
The first few emails were polite, now they are very unprofessional and rude.

I would strongly advise others to think twice before ordering from this company.

I ordered two dresses and waited nearly four weeks for delivery, despite being given a much shorter expected timeframe. When the items finally arrived, the quality was very disappointing and they did not match the description or standard I expected.

When I contacted customer service, they delayed the process by asking for multiple photos before even allowing a return, and did not provide a clear or straightforward returns process. I also had to chase responses, and my concerns were not properly addressed.

Overall, this has been a frustrating experience — poor quality products, long delivery times, and unhelpful customer service.

I am now having to pursue a refund through formal channels, which should not be necessary for a straightforward return.

I would not recommend.

Total scam. They operate from China and are very misleading. Ordered jacket, was rubbish, being asked to return to Asia. Avoid!!!

I'd rather give this company zero stars.

Do not give them your business. They are a disgrace.

I ordered a coat too. It was awful and nothing like the photo or description.
They wanted ME to pay to return it to CHINA.

The coat cost £48.99. The cost of posting it to CHINA was going to be £27!

I have sent them emails letting them know how I feel.

Last email back offered me 30% refund.
Not good enough. Where are the Trading Standards Officers who are supposed to protect us.

Disgusted
Aberdeen.

Trying to chase my item, emailed 4 days ago and nothing and mobile phone number to contact. Claims send items direct from UK but most of it comes from China.

Dresses I ordered were OK but nowhere near as nice the pictures . Definitely way overpriced for the quality.
Would not use again or recommend

Not based in the UK. I ordered a trench coat in size 16. It took 3 weeks to arrive. It looked nothing like the photos and was such poor quality and would have fitted a child. When I complained and asked to return it I was told to ship it to a wearhouse in Asia at my expense or have a 5% refund. I had to battle and after weeks was offered 25% which not ok but I was so fed up I took it and I'm still waiting for the refund. Please avoid this company at all costs. It's a SCAM!

The company is not uk based, it will take 2 weeks to arrive às it comes from china. The colour and design it will not match and gracewear London will try and bully you to accepts part of the refund to cover return shipping costs. Or keep the dress and have 15% of the refund. The dress is not wearable and when you try to click on what you order it will not show up after you receive the item.