Zeal Arvostelua 432

Easy company to work with. Professional in all ways.

Excellent service from the Zeal team. Thanks again to Jacob and colleagues for working against a tight deadline.

Matt H and Jay are very professional, very accommodating and was a massive help throughout the whole process - couldn’t have done it without then

friendly and kind team very professional thanks to jay and matt h

Very professional company, good sound advice.

Zeal were very professional and explained everything that we needed to know about the next steps that needed to be taken. Their staff were very friendly and efficient.
I would definitely recommend them.

We were dealt with very professionally by Zeal with all the finer points explained in simple terms allowing us to understand the whole process.

I had a fantastic experience working with Zeal. From the outset, Matt has been incredibly helpful — responsive, knowledgeable, and genuinely invested in getting things right for me.

Quick service, very easy and a comprehensive report

Delighted with the service received, the speed and professionalism from everyone I dealt with. Really clear advice and have saved me a lot of money.

Great communication throughout the whole process. Declan kept us informed at all stages and acted very promptly. A very efficient and professional service. Well done to all the team, especially Declan

We very much appreciate the thorough and professional advice given by Zeal as they guided us through the Capital Allowances claim process.

All of the contacts I had with the Zeal team were very professional and helpful. They completed all the activities promptly and well and provided advice and guidance.

Simple clear explanation. friendly staff who are informative and know their stuff.
I have recommended Zeal to a few friends, as working with them seems to be a no brainer

Matt Jeffery was incredibly knowledgeable and explained everything clearly.

Zeal staff were extremely reliable and helpful. They did exactly what they said they would do, producing a full report which could potentially result in significant tax savings. Thank you.

Zeal handled our tax rebate for a property we bought six years ago as a furnished holiday let, identifying around £100k of unclaimed allowances. The claim was handled quickly and effectively by Tom with no pushback from HMRC and without excessive amounts of paperwork being required from us. All questions were responded to quickly and clearly by Tom who will be available in the future to help us if we forget what goes where when filing future returns. Altogether a faultless cradle to grave service and I have no reservation in recommending them.

Beware – my experience mirrors many other negative reviews

I was cold-called by Zeal in February 2024, despite never seeking their services. At the time I was in a very vulnerable position (dealing with a domestic abuse court case and on increased medication) yet was still pressed to sign quickly.

The engagement letter was ambiguous, especially clause 8.3, which I understood to mean fees would only become due when HMRC repayments or confirmed tax savings were realised. Instead, Zeal invoiced me thousands of pounds upfront after receiving only a modest HMRC repayment.

Worse still, the first invoice was wrong and only corrected after days of back-and-forth – something you shouldn’t expect from a firm of “tax professionals”. This added unnecessary stress and made me seriously question their accuracy and transparency.

Looking at other reviews, it’s clear my experience is not an isolated incident. Many clients report the same pattern: being led to believe there’d be no upfront outlay, only to find themselves billed heavily while any actual benefit may take years to materialise.

I have paid in full, but I would never recommend Zeal. If you’ve had a similar experience, I would strongly encourage you to also raise it with their professional/regulatory body, so that the scale of these issues is recognised and addressed.

This review reflects my personal experience and understanding of events.