Phones stopped working , they could never fix .I tried to cancel and they couldn't port my number to another company. I had to cancel and left my number because they wouldn't release it.NOBODY SPEAKS ENGLISH .
Then after I cancelled their service 3 weeks later they biilled me again!!!They are the worst company I have ever dealt with !!!!!

This site is constantly used by spammers AND scammers to send invitations by mass to random email lists they gather. This is the only service that allow to do that and these invitations to meetings does not come from any other service at all. Goto.com is a platform that helps scammers work. Avoid.

They failed to take payment for reasons I or the bank cant understand. They cut off our service and refused to communicate with us. We have tried to cancel but they refuse to communicate. This is a scam company.

This platform is loved by spammers because they can add you - unsolicited - to their invitation list and GoTo sends invitation emails from their support email. I notified their abuse email - twice- and did not get any response. Not even an acknowledgement of the submission.

Always a 30-60 min fight to get logged in, to use the app. Horribly ineficient process to the point we are looking for another company after 10 years with Grasshopper

Ich war rund 16 Jahre zahlender Hamachi-Kunde und mit dem eigentlichen Produkt durchaus zufrieden. Nun benötige ich Hamachi nicht mehr und wollte lediglich verhindern, dass sich mein Jahresabonnement am 23.11.2026 automatisch verlängert.

Was normalerweise ein Button „Cancel subscription / Disable automatic renewal“ erledigen könnte, entwickelte sich zu einer kleinen Reise durch die GoTo-Infrastruktur.

Im Billing-Portal gab es keine Kündigungsmöglichkeit. Der AI-Assistent bestätigte mir schließlich, dass online nicht gekündigt werden könne, und verwies mich an den telefonischen Support. Für die Schweiz war dieser Weg nicht praktikabel.

Also führte mich die Reise weiter zur GoTo Community: neues Community-Konto anlegen, E-Mail-Adresse verifizieren, Kündigungswunsch öffentlich posten, Moderation abwarten, Support-Ticket eröffnen lassen, E-Mail vom Account Service abwarten, Kündigungsgrund mitteilen und schließlich nochmals nachfassen, weil zunächst keine Bestätigung kam.

Sechs Kalendertage und ungefähr zehn Schritte und Kontakte später war schließlich geschafft, was ein kleiner „Cancel subscription“-Button in wenigen Sekunden erledigen könnte.

Ein bisschen erinnerte mich Hamachi am Ende ans Rauchen: Anfangen ist erstaunlich einfach – mit dem Aufhören wird es deutlich schwieriger.

Immerhin hat die Geschichte ein gutes Ende: Carlos vom Customer Care hat die Kündigung schließlich korrekt durchgeführt und ausdrücklich bestätigt, dass Hamachi bis zum 23.11.2026 weiterläuft, danach endet und keine weitere Belastung oder automatische Verlängerung erfolgt. Dafür herzlichen Dank an Carlos!

Über die vielen Jahre hat Hamachi im Wesentlichen zuverlässig das getan, wofür ich bezahlt habe. Eine besondere Wertschätzung als langjähriger Bestandskunde habe ich allerdings nie wahrgenommen – weder durch besondere Konditionen noch durch irgendein kleines „Goodie“. Das wäre für sich genommen kein Grund zur Kritik. Nach rund 16 Jahren Kundenbeziehung hätte ich mir beim Abschied aber wenigstens einen unkomplizierten Weg gewünscht. Stattdessen wurde ausgerechnet das Beenden des Abonnements zum mühsamsten Teil meiner gesamten Hamachi-Erfahrung.

GoTo könnte hier vermutlich gleichzeitig die Kundenzufriedenheit erhöhen und die eigenen Supportkosten senken. Ein kleiner Button im Billing-Portal würde genügen.

Schade, dass nach 16 Jahren ausgerechnet der Abschied die nachhaltigste Erinnerung hinterlässt.

They cancelled a direct debit which i setup again and the latest payment has not gone through and stuck in pending. Bank tells me its there fault. customer service is a waste of time 2 hour plus wait time. my business phone was cut off without warning or contact. We depend on our phones and this company does not care. changing suppliers asap

I just got charged a subscription I cancelled some time ago and there is no way online to cancel it.

Do not work with this company! It is almost impossible to get out of a subscription, and they are fraudulent in their practices.

I cancelled my subscription in January and they had no record of that, and continued to charge my card. I was able to finally talk to someone who could cancel my subscription again, but they said that they had no record of my call in January, and that I still had to pay for the rest of the year and that they would not re-imburse me for this year's charges. My credit card company disputed the claims, and I have cancelled the card they have on file. They are now threatening to send us to collections.

The software works well, but the company is awful in regards to ending a subscription. Also note that I had also unchecked a box from our account to exclude auto-renewal and that was gone when I was trying to call. Completely fraudulent practices! Beware!!!

Terrible on so many levels! The phone/text service wasn’t good, the software very clunky, the dashboard often would not even load. Even worse I was double charged for five months (but it’s on autopay and the accountant didnt catch it), when we did we went thru a lengthy review process and they finally said yes it’s Goto’s fault but we won’t refund or compensate. I called to cancel again and again and they said they have no record of it. Then they signed me up for another yr without my permission. Anyone doing a classaction lawsuit in them? Let me know.

Used this company for 10 years when it was Logmein.com . Then they screwed me over. I was with logmein in 2015 when it was 105.78 for a year. I stayed in 2018 when it jumped to 374.84 for a year. And I've paid that every year. Totaling 4027.79 over a decade. The dispatching program I use wants us to connect through their software now. Logmein autorenewed without me knowing. I called them the next workday and they told me I have to give them 30 days notice to cancel or they keep the 375.35. STAY AWAY!

Needed to cancel a subscription. As long as my company has been with GoTo (Logmein), they still wouldn't work with us.
Not a good company policy.
GoTo needs to remember, everybody gets a review.

absolute criminals. hector flat out lied during the sales process saying the guy on the call would be available for customer service within 24hrs, he hasn’t replied in 3 weeks.

today we went to cancel the service and they told us there’s a 30 day policy in which they would hit our card again! absolutely unprecedented and sleazy. avoid like the plague

Nothing but problems. Software continues to break. Customer service is terrible. There is nothing good about GoTo. They are quickly falling. Very frustrating when your company relies on phones

You can never text with them very difficult to get approved , been months worthless system go elsewhere

This company just constantly sends spam emails. I’ve logged many complaints with them but they refuse to stop emailing me

Customer support team is really good and expert in solving most of the issues. Thanks.

We have used them for many years, and always found them courteous and reliable. Their aps always work as stated and their support is quickly available.

Billing team is the worse any company can have. Small business is not really supported by their team. Not a good customer service. I have been overcharged for last three months, unreal when it comes to understnd what they are saying what what your company needs are. Horrible policies. I am taking my complait to ICC.

Grasshopper has A LOT of information and sometimes I get overwhelmed with reading through all the instructions. I find it easier to call. I appreciate that. I have the option to use the bot or call and speak to a human every time that I call and speak to a human they understand me I understand them and my issue was resolved or questions have always been answered. So far I have been with them for almost 2 years and I love their customer service.