Good e-Reader Arvostelua 343

2 months of waiting without any notification. Insincere customer response. In the end, I ordered the same product somewhere else and it was delivered in one day. One-sided refusal to request a refund.

Can't give a good review when I don't get the product.

Can't get a hold of the company to check on the order.

Can't reach their customer service to receive a refund.

It's almost like this was one large scam that flies under the radar because it's a pretty niche market. I've initiated a charge back. I'm getting my god damn money back.

GOOD eREADER IS NOT SERIOUS AT ALL. I made an order one and a half mont ago. They didn´t send it yet (even if they told me they did, but according to the tracking number info they never did it). I asked several times for a refund and then they stop answering my e-mails. So, they got my money, they didn't send the product and never answered me again.

Cover ordinata, arrivata SBAGLIATA. Customer care inesistente. Fanno finta di non capire!! NON COMPRATE!!

It has been over a month since I placed an order (and paid for it). I still have not received the item, despite being notified twice via email that it has "just" been shipped. No other information received.
Appalling service

Update: weeks later no response to emails, simply scam. Keep away!!!

Delivery took so much longer than they quoted I began to worry that I had been scammed.

I bought a Boox tablet, which cost me $723 CAD all in. The product was taking longer to receive than what was initially estimated, so I emailed to inquire about the delay (had contact with Jana from the sales department).

I was eventually directed to Jon Singleton, the "logistics specialist" in the shipping department. I asked to cancel the order, and was told that the product was suddenly already shipped and couldn't be cancelled. I was told to reject the parcel in order to get a refund.

I did reject the parcel, and have DHL's confirmation that the shipment was returned on June 14th. I waited almost a month and followed up with both Jana and Jon re: the refund, and was asked to provide tracking info re: the item, on July 12th. The next day, I sent them screenshots from DHL showing the item had been returned to them on June 14th. Since that email, I haven't heard back at all.

I sent follow-up emails on June 20th and August 4th, with no response. I fully understand that it's the summer, so these types of things can move slowly, however to not even have a response from either individual over the course of a month, and to STILL not have my refund, no less, is unacceptable.

What's even shadier is that they have removed the order from the "my orders" section of my account. I wish I'd listened to all of the people on Onyx Boox Reddit who said to never buy from this company.

Defective product and highly unresponsive customer support.

Good delivery. Even old accessories still available. A bit pricy, but it's worth it

Not shipped yet, i wait now for over 1 month for delivery

Never delivered the product. Ignored communications from me about the product. It's been almost two months and no word on when I will receive it. Lies about having the product when in reality they're a dropshipping company that isn't even good at dropshipping. They buy alternative domains/brands as well to hide who they are. Just buy from ebay. More protections and communications.

Fast. Good product.

I did not get my item after a month so I gave up. The refund was fast so one extra star. I really hope you guys figures out how to ship faster. I enjoy the youtube channel and I like that you are putting a spotlight on e-readers but please figure out how to run the business better. Best wishes

Took almost a month to ship something that said in-stock and will ship in 24hrs. Tried canceling order they just ignore my messages. Now item has been sitting a customs in canada for weeks because I'm not paying $100 in import fees for something I no longer want. Overall, very bad customer service.

Enjoying your TrustPilot score going DOWN THE DRAIN since you SCAMMED me over a year ago.

😁😁😁😁😁😁😁😁😁😁

Don't buy from them. They send you the wrong items, say that you ordered the wrong item even though you send proof of the items in their website.
then, they ghost you , no resolution.
Very very disappointed

Ordered on June 9th. Still no device. Little communication from customer service. Asked for a refund. No reply. Won't ever order again.

My order was not shipped and has been stuck on 'processing' for two full weeks now. All attempts to contact the people running the store has been met with radio silence. This looks to be a bunch of people who have no idea how to run this business. It looks like they started this business because of their passion for e-readers. Well.. it would seem that passion is not enough. They seem to lack all practical abilities to run this business.. apart from the accepting payment part. In my opinion, I think they should not be taking on any new customers and instead gracefully wind down their business by completing the orders they have already taken money for. Doing anything else is just digging yourself into an even deeper hole, you guys are clearly over your heads!

My experience is as follows (bottom up):

I understand Jon, thanks for the comments, please take care and have a sweet Tuesday!


Enviado el: lunes, 26 de junio de 2023 07:00 p. m.
Para: rodrigo@
CC: 'Jana'
Asunto: RE: RV: Your Good e-Reader order is now complete

You have been blocked from all goodereader services due to committing theft against our company.

Jon Singleton
Logistics Specialist

Good [E] Reader
Chicago, IL, USA

From: Rodrigo
Sent: June 26, 2023 11:03 PM
To: shipping
Cc: 'Jana' sales>
Subject: RE: RV: Your Good e-Reader order is now complete

Thanks for your comments Jon. Hope you have a nice week, take care!

De: shipping
Enviado el: sábado, 24 de junio de 2023 12:11 a. m.
Para: rodrigo
Asunto: RE: RV: Your Good e-Reader order is now complete

No, we told you to wait for your item

We explained this to you very clearly and said WAIT for your item

You couldn’t be bothered to wait just a little while for your product

And no, its not “the thing is, it arrived” we KNOW it arrived because we shipped it

Enjoy the free item and all your money back and thanks for stealing from us

Jon Singleton
Logistics Specialist

Good [E] Reader
Chicago, IL, USA

From: Rodrigo
Sent: June 23, 2023 1:17 AM
To: 'Jana'
Cc:
Subject: RE: RV: Your Good e-Reader order is now complete

Hello Jana, I received no answer for this matter. I tought product was not sent, I asked for refund thru paypal and it was done.

Thing is product arrived so please tell me how to pay it? Do I order again and pay and you do not ship?

Kind regards.

De: Jana <
Enviado el: lunes, 29 de mayo de 2023 01:10 p. m.
Para: rodrigo@

Asunto: Re: RV: Your Good e-Reader order is now complete

We sincerely apologize for the delay and any inconvenience it may have caused you.
Please allow me to personally forward your request to our shipping department for immediate and prompt assistance.