Golfelits Arvostelua 39

Ordered online, seemed a really good deal. Company looked legit/website looked to be good.
Odd response to my request about my order then checked “trust pilot” (wish I had checked first). Now the emails bounce back and the website isn’t recognised. AVOID ..!!!

Phill Collendy operates out of a 1 bedroom flat in Barnet, London. Your orders arrive weeks later from a warehouse near Birmingham.

My son bought a Callaway cap (6.5.24) and received a Titleist cap (28.5.24) which was dirty.

Their return policy states: "Our return and exchange policy typically allows customers to return unused, unopened items within 30 days of delivery. Please contact our customer support for detailed instructions."

From the government website:

"Online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods are not faulty. Sales of this kind are known as ‘distance selling’.

You must offer a refund to customers if they’ve told you within 14 days of receiving their goods that they want to cancel. They have another 14 days to return the goods once they’ve told you.

You must refund the customer within 14 days of receiving the goods back. They do not have to provide a reason."

Photo evidence of the wrong, damaged item was provided immediately. The response: "We have shipped the item as per you ordered. Unfortunately, we are unable to accept returns for this item at the moment."

I'm all for entrepreneurs making a go of it but this man has effectively stolen my son's money.

The website may look professional but don't be fooled. I can't comment on the authenticity of the item my son received but given the delivery timescale, there is possibility DHgate is used to source items.

Please warn as many as your golf friends as possible as I would hate for others to be left feeling disappointed and ripped off too.

I have informed Mr. Collendy that I intend to pursue my case and report my dealings with him, which I fully intend to do.

Total disgrace of a company and should not be allowed to trade!!!

I purchased an item of clothing from Golfelits for £40, which first of all arrived 2-weeks late.

Secondly, the item is very poor quality (practically see through) and clearly fake as it does not even have a label. The bag the item arrived in (if you turn inside out) has Chinese writing on it, so it's obviously a cheap imitation knock-off.

I sent an email to Golfelits returns, stating that due to the poor quality of said purchase, I wish to return the item and received the following response:

I apologize for the inconvenience. We have shipped the item as per you ordered. Unfortunately, we are unable to accept returns for this item at the moment.
As compensation, we are offering a 40% discount on your next purchase. You can use the coupon code GOLFELITS40.
Thank you for your understanding.
Best Regards!
GolfElits Customer Support,

Off the back of the response from Golfelits, I replied to say I was not accepting a 40% discount code and expect a full refund as per the 30 days policy on Golfelits website.

Unfortunately, they never responded to my second mail, so I have since requested legal advice on how to best move forward and get a full refund.

DO NOT PURCHASE ANYTHING FROM THIS SCAM OF A COMPANY!!!!

When it seems like it’s too good to be true it normally is. I ordered the J Lindeberg shorts and should have noticed when looking to order them that I couldn't find these shorts anywhere else on the internet except this store and the price was low. But I ordered anyway and wish I hadn't. When I asked if the shorts were real, I got a reply saying they work with the highest standards when making clothes, what does that even mean, why would you be making them? anyway, the sizing is way off, and I also contacted J Lindeberg to see if they are an authorised 3rd party retailer.... which they are not, shock.

So, I did manage to get through to someone about returning the item and they said yes send to this address - Unit 4 Tunstall Trade Park, Brownhills Road, Stoke on Trent, ST6 4SE, United Kingdom.

Well, there is no other information to say what you are supposed to do or delivery note, so how do they know the shorts are mine once returned? However, I sent the items back 1st class signed for and put all my details on a piece of paper in the parcel, name, order number etc

Well, what a shock, the items have been delivered and now I am being ignored.

I have done some research and found the guy who emails you back is a guy called Phil, full name Phill Collendy born in November 1996 and has his business registered business address as 35 Silver Birch Close, London, United Kingdom, N11 3NW.

This address has 14 other businesses registered here as well, so probably a front/ scam address.

I have raised a dispute with my bank who will get me the money back and I encourage anyone else who is owed a refund to do the same. I would also encourage everyone to report the business to trading standards and action fraud and get this scam business closed down.

Alternatively, a visit to the address in person is on the cards as well…. Which I’m sure will be fun and interesting..

*** DANGER *** Do not use this site - FRAUD

This company is a scam, shorts arrived and are clearly fake J.Lindeberg. The overall quality, the logo, u can tell straight away they aren’t real.
Not sure how company’s like this can still be allowed to sell stuff online and haven’t been shut down - scamming people out of hard earned money

If I could give 0 stars I would. I ordered 2 items for almost £100, both arrived and are clearly fake JLindeberg items. I returned the items almost 4 weeks ago, as per their returns procedure, to an address in Madrid. Over 20 emails and messages later, I have not received a refund. I keep getting spam return emails. DO NOT USE THIS COMPANY, SCAMMERS. Very disappointed. I do not have £100 to lose or write off.

Items are FAKE!!! I bought a pair of ugg slippers and they come from china, website makes you think they are from the UK but they are not.

Please do not buy from this website!!!!! Wish I’d read the other reviews here first.

Received what I ordered, 2 week delivery which was as advertised. Genuine items.

Ordered an expensive pair of shoes which I needed to refund. As with other reviewers, I wish I’d read the poor reviews first. Tried messaging them repeatedly in line with instructions on their website. Each email has been responded to by what appears to be a scam account. Still no response and no refund.
AVOID AT ALL COSTS.

Ordered ProV1x's. Delivery arrived but golf balls and packaging are SOOOO FAKE! The weight is also very different so it's like they have refurbished / painted some old balls.
Will be interesting when I cut them open to see the cores.
Website address is London. Delivery from China. Returns address in Spain. Contact number doesn't work either.
Luckily paid on credit card and payment has been stopped.
AVOID THESE GUYS AT ALL COSTS.

…….
In reply to their reply - these balls are confirmed fake, I cut one of the balls open and the core is completely different to that of a genuine Pro V1x golf ball.
Absolute nonsense of a reply from Golf Elits which just further sums up how much of a shambles they really are.
Funny how all the other reviews seem to be saying the same thing.

FAKE PRO V 1'S

Ordered a few dozen Pro V 1's for my dada bday, was a bit rushed so didnt thoroughly check website.

Where do I start the writing on the box is upside-down. They came from China, the head office is in London, and I have to pay to return to Spain. FAKE!

Have just read the 3 recent reviews which I wish had been there before I placed an order for a Ping Head Cover. Have suffered the same appalling service, no delivery and email complaints receive the same AI generated response. DO NOT BUY FROM THIS OUTFIT - THEY ARE SCAMMERS

Awful - I would give this 0 but don't have that option - ordered Lindenberg Golf Bag - it’s clearly a fake, no tags or labels came from China in a scruffy plastic bag! I ordered as a gift but cannot give this to my friend! £119 wasted - took 3 weeks to arrive! I would return but feel I would not get a refund!!!

Appears to be a drop-shipping company. They just order the items from China then you have to wait and hope they arrive. Charge extra for priority shipping which means absolutely nothing and impossible to contact.

DON'T USE THEM IT'S A SCAM!!!!
Ordered some golf balls which never turned up. Tried calling but website but has a mobile number which isn't available. Looks to be a total scam so I've registered it with my bank to see if anything can be done

A scam company...will advertise branded products but never despatch.

You won't be able to reach them on the phone and any email correspondence is AI generated nonsense. Unless you have used a credit card, you probably won't get your money back.

Avoid at all costs, there is nothing genuine about this company.