Go Auto Arvostelua 

I would strongly recommend shopping elsewhere for a used vehicle.

We purchased a used vehicle from Go Auto Outlet Yellowhead in August 2025. Just under a year and roughly 10,000 km later, the vehicle was written off after extensive water damage and corrosion were discovered throughout the electrical system. The assessment we received indicated the damage did not occur within the previous six months, and we are not aware of any event during our ownership that could have caused this kind of damage.

What is particularly concerning is that there were signs we now believe may have been relevant at the time of purchase. There was condensation in the headlights when we bought the vehicle, which we specifically raised with the salesperson and were assured was not an issue. One of the areas later found to have significant water and electrical damage was a headlight.

We bought from a dealership because we expected a used vehicle to have been appropriately inspected and represented before being sold. Instead, a year later, we have no vehicle, still owe money on the loan, and have incurred additional costs associated with a vehicle that was ultimately deemed non-repairable.

We gave Go Auto the opportunity to review the situation and resolve it directly with us. They declined to do so.

Based on our experience, I do not have confidence in the reliability of the used-vehicle inspection and sales process at this dealership. A used vehicle is a major purchase, and customers should be able to trust that significant pre-existing issues will be identified and disclosed. Unfortunately, that was not our experience.

I would recommend prospective buyers shop elsewhere.

I dealt with Go Auto in Kelowna. I THOUGHT they treated me fairly, but now find out they were all crooks.
I was talked into buying a 2019 Ford Edge, Ecoboost, for $19,000. I put $7,000 down and they added extra on for coverage.
They did up a contract that was crazy for 7 years, going to cost me 32,000!! The day after I picked the car up, I went back and told them I couldn't keep it. I just couldn't afford it. Dakota said there was no way they could or would take it back. He said to come back in a year and they would see what they could do.
Now, to see they are closed and the building demolished, I realize the warranties they charged me for are not valid.
I guess my next step is to see what I can do now.
After I realized how bad my situation with the company turned out to be, I told EVERYONE I knew, DONT GO TO GO AUTO.
What a terrible situation to be in.
ALWAYS check reviews for ANY company you are thinking of dealing with. Please, for your own sanity.

Do not whatsoever even go to this company ,they are arrogant and selfish and not even interested on who walks in their doors .
We walked in to see if we could buy a trailer just to test them out !! We stood there twiddling our thumbs ,do you think anyone would come to us not a chance as we were given the cold shoulder . One guy walked up to us after waiting so long handed us a card and left
Talk about conceited wow they really need to change attitude .customers come first without them there's no business .
This is the go auto on the yellow head
Wish I could make a zero as they don't deserve a star

Go Auto Northstar Hyundai
This was the worst experience I have ever had selling a vehicle. After selling them my $50,000 vehicle, they held onto both the vehicle and the funds for 27 days before paying out the existing liens. When they finally realized their error, the only response offered was a simple apology.

The sales manager, Alicia, seems to prioritize her appearance over actual customer service. The staff demonstrated zero customer service, remaining rude, arrogant, and disrespectful throughout the entire process. They clearly do not care about their customers and are far more concerned with their bottom line.

GO Auto Outlet (Sherwood Park, AB): Misleading pricing, $2,800 in undisclosed fees, and refusal to negotiate or escalate—do not recommend

Dealership: GO Auto Outlet, Sherwood Park, Alberta

What happened:

We visited to view a used vehicle advertised online with a $1,000 price reduction. Upon arrival, we learned the discount applies only if we finance through their in-house financing solution—this condition was not disclosed online.

When paperwork appeared, we discovered $2,800 in mandatory add-ons: two warranty packages at $999 each, plus additional fees. We were not informed of these charges before arriving or during any initial discussion.

Vehicle condition and pricing discussion:

We raised specific concerns about the vehicle's condition:

The dashboard tablet screen was visibly damaged (appears to have been cleaned with rough materials or chemicals—the display is no longer crisp or clear)
The windshield has a chip

We also attempted to discuss the listed price and trade-in value with the sales person. They refused to negotiate on either point.

Escalation refusal:

We asked to speak with the sales manager to discuss the price and trade-in offer. A person appeared, did not identify themselves or their role, abruptly told us there was no discussion to be had, that we were wasting their time, said "have a good day," and left the conversation without further engagement.

Why this matters:

Online pricing misrepresented without disclosure of financing conditions
$2,800 in mandatory fees concealed until paperwork stage
Specific vehicle defects (dashboard screen damage, windshield chip) dismissed rather than acknowledged
Sales person refused to negotiate on price or trade-in
Management refused to engage when requested—no identification, no willingness to discuss

The dealership does not support negotiation or customer escalation. Not recommended.

Sold my wife a battery less than a year ago for her VW Tiguan. Months later the Kelowna dealership shuts down and we take the vehicle to VW and they tell us the battery is defective and was sold to us as so. We have spent over $1000 on buying two batteries and diagnostic. We called head office and they said there was nothing they would do. Very poor customer service after selling a defective battery and not helping at all.

I purchased a used truck from Go Auto dealership Team Ford in Edmonton and shipped it to Ontario.
The dealership failed to disclose mechanical and safety fails before the transaction, charged hidden fees, sold a truck missing many advertised options, sold me a truck they did not hold legal title to, refused to release the truck to my shipper unless I signed retroactive liability waivers, and will not hand over the Bill of Sale and Registration so I can register the vehicle in Ontario.
I have a vehicle I am unable to register and drive and am driving a rental.
AMVIC complaints have been filed.
General Manager Jamie Jasman is deceptive,aggressive,condescendi g, and unprofessional.
Go Auto will not even respond to requests to intervene.
I am forced to hire a lawyer and seek resolution in civil court.
Very costly mistake trusting Go Auto.

Dear Mercedes-Benz South Calgary,

I am writing to express my serious disappointment with my recent experience at your showroom while considering the purchase of an AMG vehicle.
I visited your dealership with the expectation that a Mercedes-Benz showroom, particularly one representing AMG and the Mercedes-Benz brand, would provide a professional, knowledgeable, and transparent purchasing experience. Unfortunately, that was not the case.
The salesperson assisting us appeared to have very limited knowledge of the products, financing options, and warranty information. More concerning was the lack of transparency surrounding the pricing and financing process.
While the salesperson was attempting to locate the vehicle, we were unexpectedly approached by two different sales managers. One effectively interrupted the process and attempted to engage us in the transaction, while another later stepped in to try to close the deal. This created the impression that the priority was to secure the sale rather than properly understand our requirements and provide accurate information.
The salesperson was unable to clearly explain the available financing rates and repeatedly had to leave and return with different payment figures. Eventually, we were told that the financing rate would be 9.99%. When I pointed out that Mercedes-Benz Canada and your own website advertise financing rates that are materially different, I was simply told that the rate depends on the customer's credit standing. That explanation was neither sufficient nor accompanied by any meaningful breakdown of the applicable financing terms.
Even more concerning, the salesperson could not provide a proper written breakdown of the vehicle's pricing, applicable fees, financing terms, or other costs. Instead, everything was presented on a basic sheet divided into four sections, with the conversation focused almost entirely on monthly payments rather than the actual purchase price and financing structure.
That approach is particularly disappointing when dealing with a luxury brand. A customer should not have to repeatedly ask for basic information or attempt to reconstruct the actual cost of a vehicle from payment figures.
Frankly, the level of professionalism and transparency we experienced was so poor that a small independent used-car lot or even a mechanic shop selling vehicles on the side could have provided a more straightforward and professional purchasing experience.
I am also unclear about the business model being followed at this dealership. Customers who seek out a Mercedes-Benz AMG vehicle are not simply looking for transportation. They are coming to experience the brand's heritage, engineering, prestige, and customer experience. If the purchasing process is reduced to aggressively presenting monthly payments while the sales team cannot clearly explain the vehicle, pricing, financing, or warranty terms, it undermines precisely what distinguishes Mercedes-Benz from the many other brands offering high-performance vehicles.

This was not simply a disappointing sales interaction. It was an experience that fell well below what I would expect from a Mercedes-Benz dealership and, frankly, below the Automotive industry standards.

These people are the worst of the worst as far as car salesmen. DO NOT give them your phone or cell number, not ever! They will hound you, repeatedly, from all kinds of numbers and from many different people even AFTER you find a vehicle. They harass and send spam you did not request. They do not understand the word NO. We have asked them to stop, to remove the number but the texts and calls keep coming, this is 8 months AFTER we first said stop.

Advertisement stated 2.99% on used vehicles with no disclosure that it applied only to leasing. Financing at that rate was not available.

Second attempt with this group, failed miserably with bait and switch on first try, today they couldn't understand verbiage of all in.
Avoid at all costs
I will never go back

Background: go Kia Richmond listed a 2024 Jetta Comfortline. I spoke to sales advisor Jordan. From the time of contact to the time of purchase, he was not your stereotypical car salesman; it was an absolute pleasure to deal with Jordan. Jordan’s personality would allow him to do well in any organization. I decided on a test drive and provided my driver's license, which they took a copy of. Test drove the car and came back the next day to negotiate the sale. I asked Jordan for the copy of my license back, which he provided.  Once I decided to make the purchase, Jordan was busy; that’s where Adrian came in. I said I will wait for Jordan, although Adrian was very persistent, so I concluded the sales agreement with Adrian pending the inspection report. I told Adrian throughout the process that I will be paying in cash. He did say they prefer a bank draft; my response was that I will be paying in cash. Adrian did not say as to how much cash the dealer would take at any time. Adrian asked that I return the photocopy of my driver's license, as it was required for the sale. I stated I’m not required to have a driver's license to buy a car; I’m only required to have a driver's license once and if I decide to register the vehicle.  I stated I do not feel comfortable that the dealer has all my information on file. Adrian stated they keep it in a locked cabinet. Scenario: I take a loan; now you have my banking information and a copy of my driver's license, and you have it locked in a cabinet for someone to break into, and now I have to deal with identity theft. Also, you have my information to sell to third parties. This banter went back and forth, and Adrian was not getting it. Adrian also stated they have to have a copy of my driver's license if they get audited. Then Adrian asked me if I would be willing to finance the vehicle. I stated no, then he asked if I would be willing to finance even a small portion of the vehicle, as they get a kickback. So let me do the math here: I take a loan from the dealer, and I pay interest while they get a kickback. That does not make any financial sense to me. So basically you're telling me that you want me to supplement your paycheck.
Now this is where Kimberly Yap Chung gets involved. She comes across friendly, but then when I stand my ground about not providing a copy of my driver's license, which goes back and forth, you can see the demeanour in her face change, and she goes into bully mode. I’m the wrong person to go into bully mode with. I stated if she wanted a copy of my driver's license, I would redact my personal information, as they don’t need my bio information. She states again she needs a copy of my driver's license, then clearly states if she didn’t like the colour of my shirt, she doesn’t have to sell me a vehicle, which I would consider discrimination/profiling. Then she states she will cancel the sales agreement and just leave me sitting there; that’s wonderful customer service. During the process William Zhao business manager gets involved tells me when asked they only take $9000.00 cash, I asked him to show me the policy that states that, he stated it was upstairs, in other words he did not know the policy otherwise I’m assuming he would have produced it.
I leave, then get a call from Adrian that he spoke with the corporate office, and they will make an exception about having a copy of my driver's license on file. I told Adrian as I was on the highway I would not be coming back that day. I also called go Kia Vancouver and was told it’s $10000.00 for a cash limit
I think I came back the next day or a few days later; Adrian walks right by as if I didn’t exist. Also William finally shows me that cash policy. If you don’t have the policy at least say you will get the information, not it’s upstairs, what does that mean.
Kimberly Yap Chung needs to be sent on discrimination and customer service training.

Would I recommend this dealer absolutely not. As a customer read and understand and question before making a purchase.

1 Star Sleazy Shady Predatory Business Practices

My experience with Go Auto Sherwood Park was one of the sleaziest and most dishonest dealership interactions I have ever seen. They will pressure you into signing an agreement before you even know if you are actually getting the vehicle, and they prey on people who come in alone or who do not speak English as their first language.

In our case, they had him sign a nonrefundable deposit agreement before approval, before insurance quotes, and before anything was finalized. Once we found out the insurance rate was extremely high and decided not to proceed, with the vehicle being a regular preowned unit that has been sitting on their lot, he politely asked for the deposit back less than 24 hours later. They refused.

Their justification
That he should just go ahead with the purchase because he signed the deposit form, even though that form was signed based on false premises and without full information.

This is predatory salesmanship. I have put deposits down on vehicles before, and reputable dealerships always return them if you change your mind, especially when nothing has been ordered or customized. Holding someone’s money hostage to force a sale is disgusting business practice and should honestly be illegal.

The finance manager was unbelievably rude. Every time I tried to speak, he talked over me, dismissed everything I said, and claimed that simply saying I would come into the dealership was a threat. He twisted every word and refused to acknowledge how shady the situation was.

I will be filing a formal complaint with AMVIC.

Absolutely do not go here. Save yourself the stress and take your business to a dealership that is honest, ethical, and actually respects its customers instead of manipulating them.

I am someone hesitant to post this as I thought initially, I was treated fairly at this dealership. Chris was my salesman and he made things happen, no complaint about him however, things have changed. This past summer, I made the decision to upgrade my ride into something with AWD to help cope with Alberta winters. Having had a positive experience at Go Mazda several years ago, I reviewed all the vehicles Go Auto had available across their dealerships. I was particularly interested in two, a new Jeep Compass and a 2024 Subaru Crosstrek. Both were at Go Dodge Southtown Chrysler so I went there to have a look. Both vehicles were nice, approximately the same price so I had Chris run the numbers. I also had a 2022 Chevy Spark to trade in with low mileage and in very good shape. The bluebook trade in was $12-14,000 and I had no reason not to expect this is what I would get. After running the numbers, I was advised that because my vehicle had a former “salvage” title on it that I would not receive the full blue book value. Now the salvage title was due to the vehicle being stolen in Saskatchewan, paid out by the previous owner’s insurance company and then recovered. There was very minor damage to the vehicle, mostly cosmetic. I was offered $5800 on trade and was advised that “we aren’t even legally allowed to sell this at the dealership due to the title issues.” I was upset but grudgingly accepted this a fact and made the deal. This was July 2025. Well its now October and while at the shopping centre across from my workplace earlier this week, there is my little Spark in the parking lot. It had a Go Kia sticker in the rear window, a Go Auto plate frame and was obviously sold out of this dealership. I talked to the new owner and he advised he had purchased it a few weeks ago and shared what he paid for it (16K). So, after this info I emailed my salesman and the finance manager to ask them what the deal was. How did this car end up on the sales lot of another dealership and sold at what appears to be a huge profit at my expense? Was I played, lied too, misled? I have received no response as of yet but will give them another day to respond. At the very least, this whole transaction has left me wondering about the integrity and honesty of this dealership. Should I receive no response, I will make the assumption that my concerns are valid and will make sure that I or my friends/colleagues will never purchase a vehicle from Go Auto.

If you're a hardworking person with a dream of buying the right car for yourself — stay far away from this dealership.

I went to Go Nissan South Edmonton not to upgrade, but simply to reduce my bi-weekly payments, as my previous car was perfect for me. The sales representative assured me that the only difference between my old vehicle and the new one would be leather seats. That was not the case. I ended up trading in my car for a lower-quality vehicle, with fewer features than I had asked for, and now I’m stuck with the same payments — for even more years.

If you’re a woman, I strongly advise not going alone. While everyone seems polite during the visit, once the sale is done, they ignore your emails and provide no support.

Since this purchase, I have been depressed and haven’t even been able to enjoy my car. I truly feel taken advantage of and harmed by this experience. Please be careful and don’t let yourself be misled as I was.

Went to their south side Edmonton branch. Unethical, never did find out the real price. Smoke and Mirrors. This is the kind of dealership that gives the car industry a bad wrap!

Jessica is my favorite real person employee

Tried two Go Auto locations. One hiked up the price from the advertised price - upon arriving for a test drive they tried to argue that there were some mandatory features (anti theft) that meant that the price THEY advertised the car at could not be upheld. Very unethical. Made an appointment to test drive another vehicle at another Go Auto, only to arrive and find out they had put the car on hold for someone else. So why did they make the appointment? Will never go back. Disorganized, shady, unethical.

Go auto South ( Edmonton ) worst service ever , not recommended