The wave boost brush is just ok but the customer service is AWFUL! I've requested a label for return as I'd like a refund almost 3 weeks ago and still nothing. I've jumped through hoops sending all so... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
This is the 4th product I’ve purchased from this company. They deliver fast and the quality is exceptional. Just ordered 2 of the hair dryers for gifts as I love mine so much! It’s fast and lightweigh... Näytä lisää
Yritys on vastannut
For a busy short haired gal, this styling tool has been a godsend! It has replaced my expensive straightener to create beautiful everyday style. Light weight, fast heating no stress adition to my beau... Näytä lisää
Yritys on vastannut
Glowcept is a reliable brand. They make hair styling products which are effective and efficient. I like and use frequently their compact and portable hair straightener brush. The company are innovativ... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Glowcept is a beauty and wellness brand dedicated to creating simple, effective solutions for real people. From innovative hair styling tools to targeted skincare products, our mission is to make daily routines easier, healthier, and more enjoyable. Every product is designed with comfort, performance, and self-confidence in mind — whether you're at home or on the go. Trusted by thousands worldwide, Glowcept helps you feel your best, with less effort and more results.
Yhteystiedot
Yhdistynyt kuningaskunta
- support@glowcept.com
- glowcept.com
3,7
Keskitasoinen
121 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 88 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 48 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Avoid this company
Got the air wrap air hairdryer on 16th December 2025 and it stopped working on 20th January 2026 It took me a few days to email company to give the opportunity for resolution. They replied saying that because the 30 day trial had expired there was nothing they can do. I will not pursue as there is no point but I would very much avoid this company, I am bitterly disappointed. Surely any company should expect a hairdryer to last more than 30 days.
28. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Glowcept
Hi Maireed,
Thank you for sharing your experience. We’re genuinely sorry to read this and understand your disappointment. To clarify, our 30 day trial refers to the money back guarantee, not the lifespan or support of the product.
All Glowcept electrical styling tools come with a 1 year warranty that covers manufacturing defects and faults like the one you describe. A product stopping after a month is absolutely not the standard we stand for.
It looks like there may have been a misunderstanding in the communication you received, and for that we sincerely apologise. We would very much like to review your case properly and work toward a fair resolution.
Please reach out to us directly at support@glowcept.com
with your order number so we can help you further. We’re here to make this right.
Used for first time today
Used for first time today. Getting used to it. Made my hair look fuller. I think it will be a great addition to my morning hair routine. This is the lady or the house, not the husband.
19. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Glowcept
Hi!
Thanks for sharing your first experience with Glowcept.
We’re happy to hear it gave your hair a fuller look right away. There’s often a short learning curve, and most customers notice even better results as it becomes part of their routine.
Great to hear it’s already finding a place in your mornings, and yes, definitely designed for the lady of the house.
Thanks again for your trust and for leaving a review.
Having received the heated brush, it wasn't what I expected , So wanted to return it , So repeatedly requested a refund . Unfortunately as polite as Glowcept is ,
Having received the heated brush , it is not what I was expecting , I have repeatedly requested an address to send it back , instead of replying to my request, I have been offered a replacement, money off some other product but no return address ... I'm disgusted with this time waisting effort to ignore my request to return the product .. All wrapped up in polite nonsense from Glowcept . Also to make matter's worse the same brush is £22 cheaper on Amazon .....I recommend you don't buy from these people incase you need to return your order!
31. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Glowcept
Hi,
We’re sorry to read how disappointed you feel, and we understand how frustrating this situation has been for you. That’s certainly not the experience we want any customer to have.
We’d like to clarify two important points. First, Glowcept does not sell on Amazon. Any products listed there under similar names are from unauthorised sellers and are often counterfeit. These can differ in quality and safety, and they are not connected to us in any way.
Second, our intention was never to ignore your request. In some cases, our team offers alternatives such as a replacement or partial refund to resolve issues faster, but you are always entitled to return your order in line with our policy. If this was unclear, we sincerely regret that.
Please contact us directly at support@glowcept.com
with your order number, and we will make sure you receive clear return instructions so your case can be resolved properly. We want to handle this fairly and bring this to a close for you.
Kind regards,
The Glowcept Team
Atrocious customer service.
As requested by Glowcept in their response to my complaint today I have AGAIN emailed them with the detaiIs.
Previous complaint
I am sick to death of Glowcept and their empty promises. On 27 November they advised that I wouldn't be £39 out of pocket for an order placed on 22 September and apparently lost by Evri. I have emailed them since but have had no response. This company's customer service is atrocious. A month on from their promise and I am still waiting for the refund for an order placed 22/9/25. Can Trustpilot help with this?
22. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Glowcept
Hi Helen,
We’re really sorry to read how frustrated you feel, and we understand how upsetting this situation is.
We’ve checked our records, but at the moment we’re unable to find any recent emails from you related to this case, which may explain why it feels like you haven’t had a response.
We genuinely want to resolve this for you as quickly as possible. Could you please email us directly at support@glowcept.com with your order number and a short summary of the issue?
As soon as we receive your message, our customer service team will review your case and make sure it’s handled properly.
We’re here to help and we want to find a fair solution for you.
Kind regards,
The Glowcept Team
Consegna e spedizione nei tempi…
Consegna e spedizione nei tempi stabiliti tutto bene, bel packaging rosa piastra wireless con cavo USB facile da usare e ricaricare ideale per i viaggi e week end fuori, adatta a capelli medio corti elimina il crespo
24. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Glowcept
Hi there,
Thank you for your lovely review. We’re glad to hear your order arrived on time and that you’re enjoying the wireless tool and its easy portability. It’s great to know it works well on medium short hair and helps reduce frizz.
We appreciate you taking the time to share your experience.
Warm regards,
The Glowcept Team
Sono davvero soddisfatta della piastra
Sono davvero soddisfatta della piastra Glow Cept. Si scalda in pochi secondi, lascia i capelli morbidi e lucidi e non li rovina nemmeno dopo un uso frequente. Mi piace molto anche il design leggero e maneggevole. Il rapporto qualità-prezzo è ottimo e la consiglio a chi cerca un risultato professionale senza spendere una fortuna.
7. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Glowcept
Hi,
Thank you so much for your wonderful review. We’re delighted to hear how satisfied you are with your Glowcept tool — from the fast heat up and smooth, shiny results to the lightweight design. It’s great to know you’re getting professional results without any damage, even with frequent use.
We truly appreciate your recommendation and your kind words about the quality and value.
Warm regards,
The Glowcept Team
Return and refund
I ordered the item on 3/11/25. I received my order on 10/11/25z Unfortunately it did not meet my needs and I returned it to China on 18/11/25 at great expense . I have sent a proof of return to them . I received email today telling me they can not trace my return. I now think I will not see my refund and I will not recommend or purchase anything from this company again.
3. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Glowcept
Hi Joyce,
Thank you for sharing this, and I’m very sorry for the worry this has caused you. I understand how frustrating it feels when a return is still being processed, especially after sending it back at your own expense.
Please rest assured that we are not ignoring your case. Return parcels that travel through international customs can take time to update in the tracking systems, which is why our team is still waiting for confirmation from the carrier. In the meantime, your refund is not at risk. We will make sure you are taken care of.
Our support team will continue to monitor your return closely, and we will reach out directly with updates until everything is resolved. If you need anything further, you can always email us at support@glowcept.com.
Warm regards,
The Glowcept Team
Amazing service and product
Amazing service and product.
Would definitely recommend
26. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Glowcept
Hi Stevie,
Thank you so much for your kind words. We’re really glad to hear you’re happy with both the service and the product. It means a lot that you would recommend us.
If you ever need anything, we’re here for you.
Warm regards,
The Glowcept Team
Dreadful Company!
I wish I could give this company no stars - ordered a Glowcept heated brush but it was useless on my short hair. Returned it (to China, at great cost) on September 20, and two months later the tracking information still says pending - 'being assessed by the destination customs authority'. Endless emails have been responded to with no positive results - so I guess I've said goodbye to my money. Never again - DON'T BUY FROM THIS COMPANY!
20. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Glowcept
Hi Susan,
Thank you for sharing this, and we’re truly sorry for the stress this situation has caused. We understand how frustrating it is to see a return stuck in customs for so long. Unfortunately the status of the parcel once it reaches the destination country is outside of our control, but we want to assure you that we have been monitoring your case closely from the beginning.
You will never lose your money with us. We will stay in direct contact with you and make sure this is resolved fairly. Our team will follow up again with an update and continue supporting you until the refund is completed.
Warm regards,
The Glowcept Team 💛
I tried the new portable Glow Wave…
I tried the new portable Glow Wave brush from @glowcept. My hair is thick and tends to be curly and frizzy especially when it's humid or after I wash it.
This brush is cordless, charges fast and heats up quickly. I was pleased with how much smoother my hair was after using the brush for a few minutes!
20. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Glowcept
Hi Krissa,
Thank you for sharing your experience with the portable Glow Wave™. We’re delighted to hear that it worked well on your thick, curly, and frizz prone hair, and that you enjoyed the quick charging and fast heat up. It’s wonderful to know the brush helped smooth your hair in just a few minutes.
We truly appreciate your feedback and are glad it’s been a helpful addition to your routine.
Warm regards,
The Glowcept Team 💛
How misleading your information is…
How misleading your information is on30days return
policy.I have a genuine reason for sending it back.My
hair is very fine after receiving chemo treatment. and
decided after very poor results with the brush I would
send it back. After reading the very poor reviews I don’t wan’t a credit note to order something else as
the comment’s speak for them selves. I wish I had read these reviews before I had ordered, as I feel l have been scammed, nothing says that if you want to
return your order you have to send it back to CHINA AT YOUR OWN COST. Very disappointed and disgusted.at being misled 😡😡😡
14. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Glowcept
Hi Jill.
Thank you for sharing your experience. We’re very sorry to hear that the brush didn’t work for your hair needs, especially given what you’ve been through. Please reach out to us at support@glowcept.com so we can review your case directly and help you with a fair solution.
We handle every customer request individually and always aim to resolve situations like this with care and honesty. Our team will make sure you’re properly supported. Please do not be worried, you will be assisted.
Warm regards,
The Glowcept Team 💛
The delivery was longer coming than I…
The delivery was longer coming than I expected. But I am happy with the hot brush.
1. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Glowcept
Hi Margaret,
Thank you for your review! We’re sorry to hear your delivery took a little longer than expected, but we’re very happy to know you’re enjoying your hot brush. We truly appreciate your patience and your kind words — wishing you many more great hair days ahead!
Warm regards,
The Glowcept Team 💛
Vastaus yritykseltä Glowcept
Hi Ann,
Thank you so much for your lovely review! We’re delighted to hear that you’re pleased with both the product and our service. Your feedback truly means a lot to us.
Wishing you many great hair days ahead 💛
Warm regards,
The Glowcept Team
Be aware ; if you want to return it’s to China!!
I wrote a review of this company recently as I wanted to return the item and couldn’t get an answer from customer service , only after this did they respond. My issue continues and I want to alert potential customers to the fact that returns are to China !! There is an option whereby they state that you can keep the product and they will only refund 15% of the cost ?? There is nowhere on the website that states this , I wanted my refund so returned the item to China and they are now refusing to pay my postage .. this company is a total scam ; please do not buy from them unless you don’t mind being left with a substandard product that wasn’t as advertised .
7. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Glowcept
Hi Ann,
We’re very sorry to hear about your experience and truly appreciate you taking the time to share this feedback. We completely understand your frustration and would like to clarify a few important details.
Glowcept is a UK-based brand that ships from multiple warehouses, including international fulfilment centres. Depending on the product and order batch, some returns are processed through our logistics partner in China. This helps us keep our prices affordable and ensure global availability.
That said, our goal is always to make returns as smooth as possible. We’ve already reached out to you directly to resolve this issue and ensure you receive the support or refund you’re entitled to. Please check your inbox for our follow-up so we can finalise this quickly.
We sincerely apologise for the confusion and inconvenience caused — your feedback helps us improve how we communicate our return process moving forward.
Warm regards,
The Glowcept Team 💛
Cumple su función y es súper práctico
Cumple su función y es súper práctico
3. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Glowcept
Hi Montsete,
Thank you so much for your review! We’re happy to hear that your Glow Wave™ works well for you and that you find it super practical. We truly appreciate you sharing your experience.
Warm regards,
The Glowcept Team 💛
Very good service
Very good service and I was kept informed all the time before I received the item. Now I've used the brush every day since I got it and it takes a bit of getting used to but I do find it very good for taming my wavy hair.
27. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Glowcept
Hi there,
Thank you so much for your kind words. We’re delighted to hear that you were happy with our service and communication throughout your order. It’s wonderful to know that you’re already enjoying the brush and finding it helpful for taming your wavy hair.
You’re absolutely right — it can take a little getting used to at first, but once you find your rhythm, it becomes such a quick and effortless part of your routine. We’re so glad it’s working well for you.
Warm regards,
Team Glowcept
This hair tool is an essential item for…
This hair tool is an essential item for my bag, offering practical utility in maintaining perfect hair for any occasion.
17. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Glowcept
Hi Alexandra,
Thank you so much for your lovely review! We’re thrilled to hear that your Glow Wave™ has become an essential part of your bag. It’s exactly what we designed it for — effortless, on-the-go styling so your hair looks perfect wherever you are.
Wishing you endless great hair days ahead 💛
Warm regards,
The Glowcept Team
Cannot say a lot as my purchase was a…
Cannot say a lot as my purchase was a present but the service is great received it very quick and would use your company againp
4. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Glowcept
Hi Margery,
Thank you so much for your kind words! We’re delighted to hear that your order arrived quickly and that you were happy with the service. We hope the person receiving the gift loves their Glow Wave™ just as much!
We truly appreciate your trust and look forward to having you shop with us again 💛
Warm regards,
The Glowcept Team
Not as advertised
Product was not what I expected it felt cheap it took nearly 3 hours to charge after about 20 minutes use it needed recharging.certainly didn’t heat up correctly.returned to company had parcel tracked. Have not received refund as they claim package must be held up in customs .
2. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Glowcept
Hello there,
Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience didn’t meet your expectations, and we completely understand your frustration regarding the product and refund process.
After reviewing your case, our records show that the return was processed correctly on our end. However, when a parcel is delayed or held up in customs, it can unfortunately extend the refund timeline, as we must first receive confirmation of the item’s arrival at our returns facility. This procedure ensures that every return is handled securely and consistently for all our customers.
Please rest assured that as soon as the parcel clears customs and reaches us, your refund will be processed immediately. Our team is also happy to provide an update on your tracking status or assist in contacting the courier if needed — simply reach out to support@glowcept.com and we’ll help you right away.
We sincerely appreciate your patience and understanding while we work to resolve this for you.
Warm regards,
Team Glowcept
Easy and light.
Extremely happy with the brush. It does what it says and is easy to use. This really is great as I have arthritis in my shoulders and find it difficult to manouver any straightners, but it is so light to use.
31. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Glowcept
Hello Susan,
Thank you so much for your kind words! We’re thrilled to hear how much you’re enjoying your Glow Wave™ and that it’s made styling easier for you. Knowing it helps reduce the strain on your shoulders truly means a lot — that’s exactly why we designed it to be lightweight and effortless to use.
Wishing you many more great hair days ahead!
Warm regards,
The Glowcept Team 💛
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