Global Juneyaoair Arvostelua 

This airline is the worst China Airline I’ve ever took. The wifi is unstable, the service is mid, the food is not good, the seats are much smaller, the ground staff is terrible. For longhaul flights, you should avoid this Airline.

My first and definitely my last experience with this airline.

My flight was cancelled just two days before departure, causing significant disruption to my travel plans and forcing me to spend a considerable amount of additional money to make my trip possible.

I immediately requested a refund, yet even after 15 business days there was still no progress, and I am still waiting for my money to be returned. I have had to repeatedly contact the booking provider just to find out what is happening with my refund.

What made the experience even worse was the communication. All the messages I received regarding the cancellation were in Chinese, while the link provided to resolve the issue redirected me to a Chinese-language website with no option to change the language. This made an already frustrating situation unnecessarily difficult for an international passenger.

Cancellations can happen, but the way an airline handles the consequences is what matters. Unfortunately, the communication, customer service and refund process have been extremely disappointing.

This was my first time booking with this airline, and it will certainly be my last.

⭐☆☆☆☆

Very disappointing experience with Juneyao Airlines.

Booking seats was unnecessarily difficult, and on our outbound flight my child was seated separately from us for nearly 12 hours—completely unacceptable for a long-haul journey.

The check-in process was incredibly frustrating. Staff were far too strict and showed no common sense or discretion. They weighed all hand luggage and every suitcase, then made us unpack a case that was only slightly overweight (around 25kg) to redistribute items into another suitcase that was only 18kg. This made absolutely no sense, especially when travelling as a family of six with young children and clearly within reasonable limits overall.

This is a long-haul airline—not Ryanair or easyJet. Policies are one thing, but a basic level of flexibility and understanding should apply, particularly for families.

The onboard experience was also poor. Only four toilets for the entire economy cabin led to long queues, and drinks were offered just twice during a long-haul flight, which is not adequate.

Overall, a stressful and frustrating experience. I would definitely not book this airline again and would not recommend it.

Very disappointing experience. My flight was heavily delayed, and I had to run with my luggage to catch the connecting flight operated by the same airline. Because of the delay, I lost the opportunity to claim my tax refund. The airline refused to change my flight or offer any compensation. They also refused four separate times to issue my tickets for the entire itinerary, even though it was booked as a single connecting journey. The only positive thing was the polite cabin crew. I would not recommend Juneyao Airlines.

I booked a flight with a layover both flights from Juneyao airlines. First flight got delayed so I landed 20min before the departure of the second flight. The crew didn’t do anything to even try to make it to the second flight. They gave as mediocre hotel where I was notified that I might share a room with stranger. Also the airline said they are not going to refund me for the prepaid expenses at the destination like hotels, attractions etc. Overall can’t recommend this airline.

On time. Friendly service. Competent. Very happy with this airline.

This airline is designed to rip people off. Each passenger has a 23x2KG luggage allowance for INTERNATIONAL flights, so I carried 1KG more (24KG). It cost me 1000 CNY (around $150 US). I’m not against charging for extra weight, but I travelled many places and at least charge per KG.
On the flight, you have 10 minutes of complimentary WiFi; once connected, you spend the 10 minutes trying to access it, which is useless.
The meal, kinda left over, or that meal cooked by an unprofessional chef.

All the time from booking until check-in for your destination, messages and notifications (Juneyao App) to upgrade, and the entire process when there are no free-tier seats. I believe if they can, they would charge for using the lavatory.

Absolutely horrendous airline avoid at all costs, booked from Japan to Manchester, transfer in china turned from 3 hours to TWO days, in what appears to be a holding hotel in nowhere with just noodles to eat no options no other flights offered absolutely no wifi to get another flight myself. Stay well away you have been warned, Airline were no help whatsoever, and very obstructive. Refund was only for jump to china not for canceled china to Manchester so £1500 was a £90 refund. TOTAL SCAM AVOID.

On a night flight of about 12 hours they served a sandwich as soon as we boarded and only a meal, two hours before we reached our destination. My friend who was traveling with me got food poisoning. In Shanghai the employee who served me at check in told me that there was no window seat while many people after me found a window. I will definitely not choose them again!

This was our first time using juneyao and had no issues what so ever and all our 4 flights were with Juneyao. Plenty leg room and food was OK too
The in flight entertainment is a little limited but still things to watch so just go prepared if you have long flghts

First time using this airline to fly to Japan. The flight was on time and no issues during the flight. But the service is poor, not enough information on their website and the app is not clear.
We were not aware that we needed to proof that we live in the UK if you don't have a British passport. We have settled status, and been living in the UK for over 10 years. We didn't have to show anything when we entered Japan, but on the way back to the UK, they were asking loads of questions and to show them documents and proof that we live in the UK. They should mention this on their website, or add an online check in so you could provide all the relevant details. There's also not enough information on adding extra bags if needed, they didn't even know at the airport when we asked as I believe they don't have ground staff on the check in desks. At least here in Manchester airport.

The food was also very poor, not great quality and they weren't offering enough snacks for such a long flight. I understand that the price is cheaper so this will be reflect on the service too. Still a few things to improve.

The airline offering poor service for baggage handling. I had twice bad experiences with broken baggage during my flight from Manchester to Shenyang via Pudong, found both baggage broken and lost some items. It is very difficult making claims with customer service. It seems the only one staff is dealing with damage claims offering very low compensation not even to cover the cost of baggage. Customer services communication system is inconsistent and difficult to deal with, most emails bounced back, if you are frustrated need to call their service desk , the only phone line is located in China which will cost fortune. I made a damage claim since December 2025 still not settled up to now. Passenger needs to pay special protection on your baggage during flight with Juneyao airline. Hope their service should be improved in near future.

Cathy / Passenger

Great caring staff good food, airport at shanghai has everything you need

The flight was ok, there is no online check-in. While checking in at the counter in Japan I was asked to provide an ETA to fly back to the UK where I live.

I don't need an ETA to enter the UK because I have settled status but the airline was completely ignorant on this matter and had no way to check my status, yet they insisted on acting like UK border enforcement, making me spend extra money on something I didn't need and causing me unnecessary stress and delay.