Glassons Arvostelua 

Basic customer service. The team at carindale need training.

Glassons is fast fashion. Why are people complaining? Don't shop there if you don't like fast fashion. They have a great online store. Click and collect is convenient. The girls at Charlestown have been consistently polite and helpful for the six years I have shopped there for me or my daughter.

the quality is ok, but the prices are mostly reasonable

I loveeeddd eveything i got from glassons, but the person serving me was disrespectful and aggressive, she snatched the clothes off me to scan them, then i said ‘thanks’ and she said ‘no worries love’ in a condescending and nasty tone, but other than that i loved the clothes

Liv at the Fountain Gate store is a multitasking, bubbly, hard-working person with excellent customer centric focus.
Dee.

The cotton tops are great quality and when I asked for a refund via email for a top that was faulty they provided a refund almost immediately. However, I found that the built in bra’s in the tops were a bit too small for me and some of the material on the other tops was a bit thin.

DO NOT BUY FROM GLASSONS‼️
After placing my order, I received an email titled “Important: Information about sizing for your recent order”. Stating how the sizing differs from standard US sizing, and had a contract portal so I could get in touch with customer service. I replied within four minutes asking to update my order. I then received an email stating nothing could be done, but I could return the item. That raises the question: what is the purpose of sending a sizing chart after an order is placed if customers can't make adjustments based on that information? And why have a contact portal attached? I then requested to return the item and reorder a larger size. I was told I would have to return the item at my own expense and place a new order. I paid $10 for the original shipping, I would have to pay another $10 to return the item, and then an additional $10 to have the replacement shipped, for a total of $30 just in shipping. Keep in mind the top I originally bought was $40. Why bother sending an email about sizing, and WHY would you have a contact portal attached if nothing can be done. I responded 4 minutes after the order was placed. Beyond disappointed.

Don't waste your money. I ordered clothing from Glassons from Canada and found out the hard way that their quality is SO LOW for such a high price (+ you have to pay extra $$ for duties at the border). There isn't even a way to leave reviews on Glassons - red flag.

Purchased 3 items online with a discount code and when they arrived the sizing was SO OFF. I’m usually a 12, got a 14 in a top and pants to be safe and they were too small. Returned them at the palms branch and was told I had to pay $10. Didn’t think twice until I reached home and couldn’t understand why I owed money. The top I originally bought was size L $40, replaced it for another size M $40 top as they didn’t have the next size available in store, same with the pants- no sizes so I swapped it for a $50 pair size M. The original pair was size L $60. I assumed they owed me because the pair I swapped was $10 cheaper. I emailed customer service and was emailing “Liv” and “Nic”, I was told that the discount doesn’t apply to a new purchase, but the “new purchase” wasn’t a new purchase, I was exchanging them for different items as they didn’t have the sizing I need. Still within the same purchase, not the next day. I was told that it’s on the website, however in the email I received it said “Must use code at checkout to redeem. Valid for 180 days from the code being first issued. Can't be combined with other voucher codes or gift cards. Not valid on Sale items“ AND THAT WAS UNDER THE TERMS AND CONDITIONS ON THE EMAIL WITH THE CODE!!! Sent screenshots and they stood firm on “no” being the answer and after this experience I will not be returning, and will be encouraging others not to waste their time or money, the staff are all unhelpful and uninterested, customer service are lacking in “customer service” and the sizes are all rubbish and you’ll be a size 10 in one thing and a 16 in another. I worked in retail for 7y and this is absolutely appalling, never ever again.

I use to work here a while back. I have to say it was the most draining, exhausting and most toxic work place i’ve ever worked in. The bullying in the store is worst for the actual employees then customers. Hr walkes around all high and mighty like they own the place. Don’t come here unless you like to get ridiculed. Don’t apply for here either. It’s not worth the anxiety or self esteem issues. i’m glad i’ve moved on to something higher with my life is way better with people who actually value my time, effort and energy. Don’t hang around 30 years old who only pecked in high school. You as a customer deserve better and so do the employees.

My daughter travelled 4 hours (return journey) to buy an item as our local store (1/2 hour away) was out of stock. The item was faulty - these things happen. It was the customer service manager "Nic" who was APPALLING. I sent photos of the garmet and she accused me of "bleaching" the item (without asking!!!) and then told me to go to a store and see if they will refund it but, and to quote "but you won't get a refund because you bleached the item". I did NOT bleach the item. That response was disgusting!! No wonder these guys have a 2.5 rewiew rating. If it was based purely on customer service and not product, they would be out of business! You're a terrible terrible human being Nic

Delivery was quick, and the quality of the items is pretty good. However, one item arrived with a dirt stain all over it, which is not great

Bought sale item online. Measurements do not align with what they provided on website so a size too small. Glassons staff member claiming 'no backsies policy' when I simply ask to exchange, as exception given fair trading/consumer protections. Now I am supposed to go purchase a tape measure and take a bunch of photos to prove. They can shove it at this stage.

Good quality, good website and above all excellent service!

The downfall of fashion.

Glassons is terrible quality, cheap fabrics, clothes that don't last, no sense of style or individuality. It is actually horrible walking into a Glassons store now, just another fast fashion chain choking the planet and killing individual style.

I really liked glasssons and it’s cloths but my daughter wasn’t able to fit there size 6 because it was to big and I now a lot of people with that same problem so I recommend you bring a size 4 to glasssons
It will definitely be popular !!!!

I had a really disappointing experience at Glassons Cuba Street. I tried to return a top that had holes in it, but the staff couldn’t find my receipt on the app. I’ve been told before that all my receipts would be available there, so I didn’t keep any email or text — turns out that’s not true.

The staff member couldn’t find the purchase and told me there was nothing they could do. I was frustrated and felt like I was being treated as if I had stolen the item. I then called head office directly, and they were able to find the purchase and processed the refund immediately — something the store said they couldn’t do.

It’s concerning that the store couldn’t find my purchase, but head office could. This shows a lack of training or understanding from the staff. The whole situation made me feel very uncomfortable and unwelcome.

I won’t be shopping at the Cuba Street store again. Staff need better training, and the app clearly doesn’t work the way it’s been advertised.

I visited Glassons at Southland last week during school holidays and regardless of the fact that it was crazy busy, there was a young lady called Jaz directing traffic and organising everything/everyone. I popped in today to return a couple of items (and buy more) and asked for her name. Jaz is a HUGE asset to this store, pleasant, organised and efficient. The clothes are also great and turned over really quickly

Oh my gosh, please don’t buy the soft t-shirts or the tank tops that are $19.99 unless you don’t wash your clothes, these go bobbly after 1 wash! Even leaving them in your drawers they will go bobbly. Also the stitching will come loose, these tops are a nightmare. Do not recommend 😁

My mum went in and straight away a young staff member said straight away to her if we don’t have your size we can always order one in for her… she feels like a old large person now and she is not!