Giraffe Tools UK Arvostelua 24

Ordered a pressure washer and received the conformation email. Waited a week with no delivery or updates. Sent a query for an update and received a response saying that the item has been taken off the shelf and upgraded and is no longer for sale, (Although the only other model they have has less performance and quality - not an upgrade). Told me I can get a refund and order something else, no way to apply for a refund from the original order or from Nicole's email response. Left sitting in limbo wondering why they a) still have the pressure washer available to order on their website, b) had to wait for myself to chase for an update to be told they don't have the items available and c) leaving me in the dark to try to figure out how to be refunded the money.

my issue not resolved, the agent (Doris) is the worst possible customer agent ever, she made no effort in resolving my issue, she asked me irrelevant questions that was already answered to delay my refund, she ignore 90% of my emails and only answered what she wanted too. she took over a month to process my refund that she her self got approved and then still took ver a month, she tried to make it look like Christmas and new years day, but where'd the rest of 20 plus days go? she never apologised or actually took any responsibility. Now the actual products, I only used a it a few times, its still in pristine condition but stopped working, massively disappointed, no reason for it to not work, nothing hit the product or dropped or anything it just stopped working and this company could not send any engineer to fix or advice anything of any trouble shoot over email meaning this must be a known problem.
the company has no telephone number there online enquire was joke and nightmare, getting just a response was a mission, this company as a whole is trash, I mean things happen, machines have issues sometime but the company the way they handle there customer is trash

strongly advice DO NOT BUY FROM THE, specially if they have Doris working fort them. I have all emails pictures and video saved, to back everything I have said.

my order details so you know its real,
Order number: GTUK1500
S/N Number: SN35170700

They sent the wrong item and there is virtually no customer support. I received one email and no answers to my subsequent emails. I’m still waiting weeks later for them to sort out their mistake. Very poor service, I wouldn’t use them again. UPDATE finally Received an email today confirming supply of correct item, fingers crossed😀

Was fed up of buying things that don't last so decided to buy/invest in an expensive 30m Giraffe Hose Reel (wall mounted) for £119.99 from Amazon. Not cheap so I thought I would be safe from shoddiness. Unfortunately I was wrong. The spray nozzle (a cheap plasticy contraption) started to leak water after 2 months (I wish Trustpilot allowed you to upload photos/videos). I wrote to Giraffe tools on 3 separate occasions; did not hear back from them, plus there is no telephone number you can call them on. Very poor customer service. Thankfully I was protected with Amazon who gave me a refund (eventually heard back form them after the 3rd time and all they were going to do was replace the spray nozzle). I would not recommend these products. Cheap manufacturing.
Plus I had to pay someone to put it up, then take it down to return it and then to put up a replacement Hozelock