Gillies Arvostelua 

10 073
TrustScore 5/5 tähteä

4,9

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

I had a really good experience when choosing and ordering my new flooring from Gillies. The sales woman Tracy was extremely professional and knowledgeable which helped make my decisions easy and stres... Näytä lisää

Saanut 5/5 tähteä

Excellent Service: Telephone advice very helpful prior to visiting the shop in Broughty Ferry. Lynda, our sales assistant, was friendly and gave us an excellent service. In fact the whole experi... Näytä lisää

Saanut 5/5 tähteä

Popped in to the store for a browse at new dining chairs. When we asked about certain models, the assistant was so helpful and friendly. She looked at different payment options and suggested stain co... Näytä lisää

Saanut 5/5 tähteä

We recently attended the Broughty Ferry branch with our frail elderly mother. She was keen to purchase a new bed for herself. We were met with a lovely , patient member of staff ( so sorry cannot reme... Näytä lisää

Yrityksen tiedot

  1. Huonekaluliike
  2. Makuuhuoneen sisustus
  3. Lattiamateriaalit
  4. Valaisinliike
  5. Olohuonekalusteiden myynti
  6. Patjamyymälä

Yrityksen kirjoittama

Gillies was founded in 1895 by James Gillies, moving to Broughty Ferry in 1906 as cabinetmakers, upholsterers and removal contractors before finally opening on the current site as 'House Furnishers' in 1939. Since then Gillies has continued to provide Scotland with the highest quality home furnishings, carpets and flooring. Gillies understands family life, and how important home is to you. This is why as an independent family run business we have helped furnish homes all over Scotland for over 120 years and continue to be one of Scotland's premier furnishing retailers responsible for helping you to create a home. In our showrooms you will find a huge selection of sofas, dining furniture, occasional furniture, beds, bedroom furniture, carpets and all types of flooring. Within our flagship Broughty Ferry store you will also find curtains, wallpapers, soft furnishings, linens, cookware, gift-ware and occasional lighting.


Yhteystiedot

4,9

Erinomainen

TrustScore 5/5 tähteä

10 t. arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Pyytää asiakkailta arvosteluja

Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja

On vastannut 58 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 48 tunnin sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,9

Kaikki arvostelut

(10 073)

1 600 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 1/5 tähteä

Was told lies with the salesman at the…

Was told lies with the salesman at the Aberdeen shop. He said 7-8 weeks it could be in 6 weeks word of mouthOn receipt had written 14-15 weeks.
Paid it in full when ordered by choice.
You had my money for fully 3 months paid the full price no discount😤😤
Would not recommend this firm yo anybody

9. huhtikuuta 2026
Gillies-logo

Vastaus yritykseltä Gillies

Hi Mr Whyte,

Thank you for your recent purchase and for your patience whilst we fulfilled your order. Both are greatly appreciated.

I’d also like to thank you for taking the time to leave your review and I'm sorry to hear that you were disappointed with your experience.

Having reviewed your order, I can see that the estimated delivery time shown on your paperwork was 8–10 weeks, with the understanding that this was an estimate and that delivery could be a little sooner or a little later, depending on the manufacturer's production schedule.

Unfortunately, on this occasion your chairs did arrive beyond that estimated timeframe, and I appreciate that this would have been frustrating. Again, I am grateful for the patience you demonstrated.

I would, however, like to respectfully address your comment regarding being "told lies" by our salesperson, as I do not believe that this was the case. Our team can only provide the estimated lead times given to us by our suppliers, often shared with examples of previous customer orders.

We pass on these lead times in good faith, as genuine estimates rather than guarantees. Whilst I understand your disappointment with the delay, I do not believe you were deliberately misled.

I'd also like to reassure you that your chairs were not purchased at full price. They were ordered during our Spring Promotion, where a 20% discount had been applied to the manufacturers RRP.

Most importantly, I hope that now your chairs have arrived, you are pleased with them and that they provide many years of comfortable use.

If you would like to discuss your experience further, please don't hesitate to contact me directly at the Aberdeen store. I'd be more than happy to speak with you and address any remaining concerns.
It would be great to see you instore again in future.

Best regards,

Steve Downie
General Store Manager
Gillies Aberdeen

Saanut 5/5 tähteä

Excellent company

I have always found Gillies to be a good company to purchase items from.
I have purchased several carpets from them and found them to be excellent quality
I am delighted with my recent purchase of two stressless chairs, delivery was first class and on time

9. heinäkuuta 2026
Saanut 3/5 tähteä

Long delay in receiving furniture.

We love the product purchased and the delivery men went above and beyond.

Luke the salesman could not have been more helpful.

However - we ordered the furniture mid February and were told there would be a 12 week delivery wait which we accepted.
Sadly that turned into 20 weeks which is not acceptable. We were offered the loan of a table and chairs but declined as we still had our old furniture.

8. heinäkuuta 2026
Gillies-logo

Vastaus yritykseltä Gillies

Hi Mrs Brockbank,

Thank you so much for taking the time to share your feedback. We are delighted to hear that you love your new furniture, and we will be sure to pass along your kind words to Luke and our delivery team - they’ll be thrilled to know their hard work made a positive impression.

At the same time, we completely understand your frustration regarding the wait time. Waiting 20 weeks when you were expecting 12 is certainly not the seamless experience we aim to provide, and we truly apologise for the extended delay and the inconvenience it caused.

While we try to offer temporary loan items to help bridge unexpected gaps, we know that nothing beats having your actual order in place.

We really appreciate your patience and your honest review, as it helps us continuously monitor and improve our lead times and service.

Thank you again for choosing Gillies, and we hope you enjoy your new furniture for many years to come

Kind Regards,

Ross Holder
eCommerce Manager

Saanut 5/5 tähteä

Excellent Service:

Excellent Service:
Telephone advice very helpful prior to visiting the shop in Broughty Ferry. Lynda, our sales assistant, was friendly and gave us an excellent service. In fact the whole experience, including Andy and Alan who delivered and assembled our beds, could not have been better.
Thanks to all the staff at Gillies.
Order placed 3rd June. Delivery on 7th July.
Mrs. Thompson

3. kesäkuuta 2026
Saanut 5/5 tähteä

Carpet fitting

First class service instore and and outstandingly prompt,helpful,considerate handling of fitting process.
High standard service overall and have no hesitation in recommending the company.

6. heinäkuuta 2026
Saanut 5/5 tähteä

Arrived promptlyand on time.

Arrived promptly. Handled brilliantly. Brought in 2 settees, a poufé and a coffee table. Placed them and disposed of all the packaging by taking it with them. Both guys were helpful, polite and really nice. Knew their job well. Really pleased with them and the furniture. ⭐⭐⭐⭐⭐

7. heinäkuuta 2026
Saanut 5/5 tähteä

A great team…

We purchased a set of leather sofas and chair. Ethan was very helpful and even came out to the house to measure up so we were sure it would fit through our narrow door.
Yesterday Darragh and Bruce came out to deliver and set up. Adam the porter was also helpful and delightful whilst we were in the store.
What a credit to Gillies.
Staff like this are worth their weight in gold.
Well done lads!

7. heinäkuuta 2026
Saanut 4/5 tähteä

Clark in Perth went over and above to…

Clark in Perth went over and above to help us source a fabric swatch.
When we bought our sofa we were shocked to discover that the company who make the furniture don't supply swatches. We really needed one to help us select a carpet so Clark removed the colour sample from the book in the showroom, drove down to Livingston and allowed us to borrow it for a week or two. He even supplied a prepaid envelope to allow me to return it in good faith. This was over and above.
When the sofa arrived the guys were so friendly and careful not to damage the walls on the way in to the living room.
Despite the swatch situation I would definitely recommend the service and after sales care. Thank you.

1. kesäkuuta 2026
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