I received a gift card for Mothers Day went to use it on Monday and all the funds were gone. It was a $25 card my grandson looked up transactions and someone from PayPal had withdrawn $10 then $15. Tr... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
My son received a gift card as a birthday present and when we went to use it, the entire balance had been drained by a scammer. I called customer service and they said since I didn’t file a claim in... Näytä lisää
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I received a $200 Visa giftcard in the mail. After going to the URL on the card, mygiftcardmail.com, to check the balance, I think this was a bogus web site. Later when trying to check the balance on... Näytä lisää
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My son received a prepaid card from GiftCardMall.com as a graduation gift. As soon as he registered the card online and checked the balance, he immediately received a notification that the full... Näytä lisää
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Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
Welcome to GiftCardMall.com, where we help you create gifts as unique as your loved ones. From custom Visa Gift Cards to store gift cards and e-gift cards, we are your one stop shop for celebrating individuals. Want to know more about our company and how we’re active in our community? Connect with us on social media, read our blog and past press releases. If you are looking for cards for your business, visit our corporate site OmniCard.com where you can find incentive cards and professional greeting cards.
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I received a gift card for Mothers Day…
I received a gift card for Mothers Day went to use it on Monday and all the funds were gone. It was a $25 card my grandson looked up transactions and someone from PayPal had withdrawn $10 then $15. Tried to report it but it’s very confusing to me. Very disappointed
11. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gift Card Mall
Hello Mary,
We’re very sorry to hear about your experience and understand how concerning it must be to find the funds on your gift card already used, especially when it was a Mother’s Day gift. We truly appreciate you bringing this to our attention and would like the opportunity to investigate this matter further for you. Please check your email from noreply.notifications@trustpilot.com, as we’ve reached out to securely gather the necessary information to assist you. Additionally, we’d like to share that GiftCardMall.com has rebranded and joined Giftcards.com to offer a more unified shopping and gift card management experience. Please be cautious and ensure you are interacting only with legitimate websites to avoid potential fraud. We look forward to helping resolve this for you as quickly as possible.
Regards,
Maurice V.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 05/16/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Giftcardmall.com
Money was stolen right after I called…
Money was stolen right after I called the number to register my gift card. My son got it for me.
3. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gift Card Mall
Hi Tonya,
We’re very sorry to hear about your experience and understand how concerning it must be to believe funds were taken after attempting to register your gift card, especially when it was a gift from your son. Please know that we take situations like this very seriously and would like the opportunity to assist you further. Kindly check your email for a message from noreply.notifications@trustpilot.com, as we’ve requested additional details there to better investigate what happened. As a reminder, GiftCardMall.com has rebranded and joined Giftcards.com to provide a more unified shopping and gift card management experience, and we encourage customers to remain cautious of fraudulent or lookalike websites when entering card information. We appreciate you bringing this to our attention and look forward to helping resolve your concern.
Regards,
Maurice V.
Giftcardmall.com
I received a $50 gift card and drained
I received a $50 gift card and after activating it then check the balance and it shows $30. Talk to there agent after about 15 minutes on hold. Balance was zero. Obviously there site has been hacked. I have a case and it looks like I will need to take legal action. The card didn’t show any sign that it was tampered with. My advice is not to give Visa or Master Card gifts to anyone.
10. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gift Card Mall
Dear John,
We’re sorry to learn about your experience and understand how concerning it is to see a reduced or zero balance after activating a $50 gift card, especially when there were no visible signs of tampering. We acknowledge the frustration caused by the wait time and the concern this understandably raises. We want to review your case and support you appropriately, but we’ll first need to collect some additional details from you. Please look for and reply to the email sent through Trustpilot from noreply.notifications@trustpilot.com so we can continue assisting you and ensure your case is properly reviewed.
Warm regards,
Josh R.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 05/17/2026:**
Hello John, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Warm regards,
Josh R.
Giftcardmall.com
SCAM!!
My son received a prepaid card from GiftCardMall.com as a graduation gift. As soon as he registered the card online and checked the balance, he immediately received a notification that the full $50 balance had been used in a transaction by “PAYPAL *BDHLA SHOPPY_MARK 4029357733 06 95131 US.”
The transaction was for the exact amount loaded on the card, which makes this extremely suspicious. According to the website, we cannot dispute the charge until it officially posts to the account.
Trying to contact customer service has been incredibly frustrating. Their 1-888 number only has automated prerecorded options, and there appears to be no way to speak with an actual person.
After reading many similar reviews online, I have very little confidence that we will recover the money. This experience has been very disappointing, especially since this was meant to be a graduation gift.
10. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gift Card Mall
Dear RichaR,
We’re very sorry to hear about this experience and completely understand how upsetting and concerning this must be, especially since the prepaid card was intended as a graduation gift. We recognize how alarming it is to see the full balance used immediately after registration and appreciate you sharing the transaction details and the difficulties you encountered when trying to reach support. We want the opportunity to review this situation and assist further; however, we’ll need to securely gather additional information from you. Please check and respond to the email sent via Trustpilot from noreply.notifications@trustpilot.com so we can look into the transaction and guide you on the next steps once it officially posts.
Warm regards,
Josh R.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 05/13/2026:**
Hello RichaR, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Giftcardmall.com
My son received a gift card as a…
My son received a gift card as a birthday present and when we went to use it, the entire balance had been drained by a scammer.
I called customer service and they said since I didn’t file a claim in 60 days that it is too late. He was saving it for a future purchase.The Card has an expiration date of 2033. How was I supposed to know to dispute transactions if I didn’t even know they were on there. Very disappointed and I see this is happening to countless people.
7. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gift Card Mall
Hello Lisa,
We are truly sorry to hear about your experience and understand how frustrating it must be to discover that the balance was used without your knowledge, especially when the card was being saved for a future purchase and had a valid expiration date. We want the opportunity to look into this further and assist, so please check your email for a message from noreply.notifications@trustpilot.com and follow the instructions there, as we will need additional details to investigate. Please also note that GiftCardMall.com has rebranded and joined Giftcards.com to offer a unified shopping and gift card management experience, and we encourage customers to be cautious of false or look-alike websites that may attempt to capture card details. Your feedback is important to us, and once we receive your information, we will be glad to review the situation more closely.
Regards,
Maurice V.
Giftcardmall.com
Shitty company
Shitty company , robbed me out of 25$ and 50$ like how broke are you to steal money from customers who buy stuff from you ?! I lit was gonna buy something off from my 25$ gift card and it said invalid funds and when i checked why it said 19$ on google play support ?! And 4$ on a carpentery ?? I need a refund this why I cant buy non online ? I have the card and everything just rotting away from the money that got stolen from me !
3. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gift Card Mall
Hello Alan,
We’re really sorry to hear about this experience and understand how frustrating it feels to see funds appear invalid or partially used when you were trying to make a purchase. We want to take a closer look and help, but first we need to securely gather your details, so please check for an email from noreply.notifications@trustpilot.com and reply directly to it so our team can investigate your card activity. Please also be sure you are only using our official sites, as false or look alike websites can cause confusion and issues. Additionally, GiftCardMall.com has rebranded and joined Giftcards.com to offer a unified shopping and gift card management experience, which means using the correct official site is important. Once you reply to the Trustpilot email, we will be happy to review everything with you and assist further.
Regards,
Maurice V.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 05/12/2026**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-(877) 944-3822; our team will help you.
Maurice V.
Giftcardmall.com
I purchased a $200 visa gift card…
I purchased a $200 visa gift card through Amazon from gift card mall. I was able to use it one time for $39. Then I got declined repeatedly. When I called them they said it was registered to someone else and they would send me an email in ten to fifteen minutes to screenshot my receipt from Amazon. I waited two hours, never received the email and called back and the lady said she would send it again, she never did. I called Amazon and demanded they have gift card mall investigated and removed from amazon immediately! They are criminals. DO NOT BUY FROM THEM. Zero stars should be an option because that is what I would give them.
30. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gift Card Mall
Dear Ross,
We appreciate you sharing the details of your purchase and subsequent contact attempts. We want to take a closer look and help further, and we’ve sent a message through Trustpilot requesting additional information. Please check for an email from noreply.notifications@trustpilot.com and respond there so our team can continue assisting you.
Warm regards,
Josh R.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 05/05/2026:**
Hello Ross, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Giftcardmall.com
A trustworthy site to sell you gift…
A trustworthy site to sell you gift card, and the delivery is top notch, looking forward to do more business here, thanks team!
29. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gift Card Mall
Hi Clax,
Thank you for your kind 5-star review and for trusting GiftCardMall.com. We are thrilled to hear you had a great experience with our service and delivery, and we truly appreciate your support and continued business. We are also excited to share that GiftCardMall.com has rebranded and joined Giftcards.com to provide a more seamless, unified shopping and gift card management experience for our customers. As a reminder, please be cautious of false or imitation websites and always ensure you are purchasing through our official platforms. Thanks again for your positive feedback, and we look forward to serving you again soon.
Regards,
Maurice V.
Giftcardmall.com
SCAM!
Checked the balance and it was $100. Went to use $37 of it and it didn't work. Thought maybe it needed to be registered to be used online. When pulling up the card into again it showed only $0.20 balance and a transaction had been made (with about an hour of checking the balance). Called the number on the back and they only asked questions about the card, gave me some weird code to give to the person they were transferring me to, but the person I was transferred to didn't know anything about the code and couldn't do anything to help me. I reported the card as stolen online. The $99 transaction was still pending, so I was hoping it might shut the card down, but I doubut it worked. Stay away from future visa gift cards - expecially from giftcardmall. com and giftcards.com since I've heard they tried rebranding. Happy to update this review if this can be resolved.
26. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gift Card Mall
Hello,
We’re sorry to hear about this experience and understand how frustrating it must have been to see a balance available, attempt a legitimate purchase, and then notice what appears to be an unauthorized pending transaction along with difficulty getting clear assistance when you called. We also recognize your concern around the card showing a near‑zero balance so quickly and appreciate you reporting the card as stolen and giving us the opportunity to look into this further. We absolutely want to review what happened with your card activity and our support interaction so we can assist properly. To move forward, please check your email from noreply.notifications@trustpilot.com and use that message to provide the information requested, as it allows us to securely gather the details needed to investigate and help resolve this for you. We’re happy to update once we’ve had a chance to review your case.
Warm regards,
Josh R.
Giftcardmall.com
**UPDATE FROM GIFTCARDS.COM 04/30/2026:**
Hello, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Warm regards,
Josh R.
Giftcards.com
Visa giftcard scam
I received a $200 Visa giftcard in the mail. After going to the URL on the card, mygiftcardmail.com, to check the balance, I think this was a bogus web site. Later when trying to check the balance on the giftcards.com site there were several transactions and the balance has been exhausted. I have not attempted to use the card, so this looks like a scam. Such a frustrating experience. I would appreciate it if someone could help restore the card and it's balance to me.
25. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gift Card Mall
Dear Marvin,
We’re very sorry to hear about this experience and understand how concerning and frustrating it must be to receive a $200 Visa gift card only to later discover unauthorized transactions and a depleted balance, especially when you haven’t attempted to use the card yourself. We take situations like this very seriously and want to review what happened so we can assist further. To protect your personal information, we’ve reached out through Trustpilot to request additional details—please check for an email from noreply.notifications@trustpilot.com and respond with the requested information so we can investigate and work toward a resolution with you.
Warm regards,
Josh R.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 04/28/2026:**
Hello Marvin, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Giftcardmall.com
THERE ARE MULTIPLE WEBSITES WITH…
THERE ARE MULTIPLE WEBSITES WITH SIMILAR NAME..AND I WAS SCAMMED OUT OF MY CARD AMOUNT ONCE I THOUGHT I ACTIVATED IT
23. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gift Card Mall
Hello Tamika,
we’re sorry to hear about your experience and understand how upsetting it is to believe you activated your card only to find the funds were taken. Unfortunately, there are fraudulent look alike websites with similar names. Also, GiftCardMall.com has rebranded and joined Giftcards.com to provide a single, unified shopping and gift card management experience. To help investigate and assist you, please check your inbox (and spam/junk folder) for an email from noreply.notifications@trustpilot.com and reply to it with your details (please do not post sensitive card information publicly). Once we receive your information, we will review what happened and work with you on next steps.
Regards,
Maurice V.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 04/28/2026**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-(877) 944-3822; our team will help you.
Maurice V.
Giftcardmall.com
I purchased 2 gift cards from Amazon Card Company is a Fraud
I purchased 2 gift cards from Amazon, registered both at the same time, used one of the cards with no issue, When i went to use the second card, it declined, I contacted customer service and the agent told me multiple times that there was a known issue with their site being breeched when cards were being registered, $200 and they tell me over and over that they are opening a dispute on the charge that was made(when there are no transactions showing on the card when i check on their site. Just as everyone else that have left reviews, they claim they are sending me a dispute email to provide personal information and no emails ever come. This card company needs a class action suite filed against them for fraud that they know is taking place.
20. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gift Card Mall
Dear Michael,
We’re truly sorry to hear about your experience and understand how upsetting it is to purchase and register multiple gift cards, have one work as expected, and then encounter a decline on the second with no visible transactions. We acknowledge your concerns regarding the information you were provided, the dispute process, and not receiving follow‑up emails, and we regret the frustration this has caused. We take all reports of card issues and potential security concerns seriously and would like the opportunity to review your case in detail. To do so, please look for an email from noreply.notifications@trustpilot.com, as this will allow you to securely share your information with our team so we can further investigate and work toward a resolution as quickly as possible.
Warm regards,
Josh R.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 04/26/2026:**
Hello Michael, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Warm regards,
Josh R.
Giftcardmall.com
So here’s a follow up to the original…
So here’s a follow up to the original situation with this gift card from Gift card mall. So they sent me a new card which took almost two weeks to get after not being able to use the money to as I wanted and once I received the new card I immediately activated the card to use once I was ready and held it in my wallet once again to spend on the purchase I wanted for my Harley. Well guess what happened just to follow up yet again I went to the southern devil Harley Davidson to purchase oil for my oil change on the Harley and low and behold it was denied yet again even on the newly activated card sent by them. Wanna hear the reason it was denied again the expiration date didn’t match on the card that they printed and was properly activated. Now you wanna tell me they aren’t scamming you. So now my wife reaches out and blows them up and they expedite a card to use that we just received today. We will activate the card once we get home and I’ll let you know if they deny it again and if they do we will be going another route after that. Stay tuned
15. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gift Card Mall
Hi Scott,
We are truly sorry to hear about the continued issues you experienced, especially after waiting for a replacement card and then having the newly activated card declined again due to a mismatch with the expiration date. We understand how frustrating and disruptive this has been, particularly when you were simply trying to complete a purchase, and we appreciate you sharing these details. To protect your privacy, we are unable to locate your account based on this review, so please check for an email from noreply.notifications@trustpilot.com and respond there with the requested information so our team can further investigate and assist you directly. As a reminder, GiftCardMall.com recently rebranded and joined Giftcards.com to provide a more unified shopping and gift card management experience, and we encourage customers to be cautious of false or look‑alike websites that may cause confusion. We value the opportunity to make this right and look forward to assisting you once we receive your details.
Regards,
Maurice V.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 04/21/2026**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-(877) 944-3822; our team will help you.
Maurice V.
Giftcardmall.com
Scammed out of $100
Scammed out of $100. Went to the site to check balance on a gift card and all the funds except .32 were already used.
Called the 800 number on the back of the card - useless.
Updated review 4/24/26
I was contacted by Blackhawk Network and given a full refund. Received a new gift card in the mail yesterday. They were awesome to work with!
8. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gift Card Mall
Hello Jes,
We’re very sorry to hear about your experience and understand how concerning it must be to find that most of your gift card balance was already used, along with the frustration of not getting the help you needed when contacting support. This is certainly not the experience we want for our customers. We’d like the opportunity to look into this matter and assist you further—please check your email (including your spam or junk folder) for a message from noreply.notifications@trustpilot.com, as we’ve reached out to gather the necessary information to investigate and help resolve this for you.
Warm regards,
Gaby S.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 04/12/2026:**
Hello Jes, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Giftcardmall.com
I went online to sign up my gift card…
I went online to sign up my gift card for billing info. I ALWAYS make sure I'm not on a sponsored website and always go to the top result, AFTER the sponsored sites that are usually scams. Well, as soon as I put my info into the page and saw that it sent me to a blank screen, I realized the TOP RESULT for this company is a F!@#$%^ scam site. So my money was drained IMMEDIATELY. How on earth hasn't this company purchased the scam site or CONSTANTLY reported it to be removed from search results????? Much less put BELOW the real site??????? Because you can guarantee that they get people on this scam every single day and I guarantee 99% of the calls this company gets is because of that single website that they allow to stay above them. I'm expecting to be out the $300 and I find it absolutely insane
30. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gift Card Mall
Dear Miller,
We’re very sorry to hear about this experience and understand how upsetting and alarming this must have been, especially after taking precautions to avoid fraudulent websites. We acknowledge your concern that while attempting to add billing information, you were redirected to what appeared to be a scam site, resulting in an immediate loss of funds, and we recognize how frustrating it is to feel unprotected in a situation like this. Online fraud is something we take seriously, and while we actively work to report impersonation and phishing websites when they are identified, we understand the impact this may have had on you personally. We’d like the opportunity to gather more details and guide you on next steps where possible—please check for an email from noreply.notifications@trustpilot.com and reply directly so we can connect your review with your situation and assist you further.
Warm regards,
Josh R.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 04/12/2026:**
Hello Miller, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Giftcardmall.com
Don't buy gift cards from GiftCardMall…
Don't buy gift cards from GiftCardMall unless you are prepared to lose the money and give up your personal information. They will lock your gift card for no reason and ask to sent personal documents, photo ID and selfie to unlock. Reporting their fraud to Federal Trade Commission and Better Business Bureau
10. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gift Card Mall
Hello Jane,
Thank you for sharing your experience. We understand how frustrating this situation can feel. In some cases, cards may be temporarily restricted as part of security measures designed to protect customers from fraud, which can require identity verification before access is restored. To allow us to review and assist further, please check your email from noreply.notifications@trustpilot.com and respond with the requested information so our team can locate your order and help directly. We would also like to clarify that GiftCardMall.com has rebranded and joined Giftcards.com to offer a unified shopping and gift card management experience, and we strongly encourage customers to be cautious of false or imitation websites that may misuse our name. We appreciate the opportunity to investigate this and work toward a resolution.
Regards,
Maurice V.
Giftcardmall.com
I wish I could give a -5 rating
I wish I could give a -5 rating! I received gift cards for my birthday and none of them work. I called the number on the card, but there is no option to speak to an agent. I also called the number Maurice V. from Giftcardmall.com posted on another complaint (1-(877) 944-3822). It says to hit * to speak to a representative, but it just replays the same message before disconnecting. What a freaking rip-off and fraud!
31. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gift Card Mall
Hi there,
We are very sorry for the frustration with your birthday gift cards and the trouble reaching a live agent. We want to help right away. Please look for an email from noreply.notifications@trustpilot.com so we can securely gather your card details and contact information to investigate and resolve this. For awareness, GiftCardMall.com rebrands and joins Giftcards.com to offer a unified shopping and gift card management experience, and we encourage you to use only our official sites for Visa and Mastercard activation or balance checks directly, and please beware of false or spoofed websites that imitate us. Once we receive your information, we will review your cards, verify activation and transaction history, and follow up with a solution.
Regards,
Maurice V.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 04/02/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Giftcardmall.com
It became worse. This company asked for unnecessary personal identity information when fraud was committed each time their refund dept was involved.
Edit to add what happened after they contacted me: Get this. They responded. To get the other $52ish that was stolen returned to me, which all this started after they originally didn't to apply the refund from a merchant... They now want the original receipt from when the card was purchased...FROM Christmas. If I don't have that anymore (I don't,nor does gift giver) they want me to get the gift givers personal BANK STATEMENT showing purchase. Yea, they want me to ask someone for their private banking documents to send them after fraud that happened only when they had to issue a refund..Oh, it gets better....if I can't get the bank statement,they want Front and back picture of my DRIVER'S LICENSE AND A COPY OF A UTILITY BILL from my HOME OR A COPY MY CELL PHONE BILL. I believe they want a copy of my licence either way. So...the company where it clearly looks like 'the call is coming from inside the house' re: fraud wants someone's PERSONAL BANK ACCOUNT STATEMENT I Received a whopping $100 gift card from. If not, then pictures of front and back of licence and my homes utility bill statement or phone statement. All this to return the roughly $50 fraudulently taken. Make that make sense? They literally want MORE of my personal identity or purchasers banking statements. Read below....one charge was 2350$....it was $100 gift card. They gave them the last $19 on card (left after another cheaper fraudulent charge) ...and noted that $19 as a 'settlement'and now they want all this personal information
At this point, I'm not sure if I need to file a police report, along with FTC complaint. This is ridiculous. It's not a lot of money, but I feel for them it's a huge amount as most complaints are about mysterious fraud..
Original POST--I Received a refund credit with proof the business sent it for a tshirt order I cancelled20 min after making it. The gift card company never applied it. After I opened a dispute, 2 charges, 14.99 and 9.99 to PayPal ( nothing to describe merchant or location )I never made were on there. Didn't find out those 2 charges until after dispute was settled because I wasn't didn't to use the card while dispute was open, so I had no idea the balance shrunk. Then few days after dispute was settled and they emailed that they they had added the refund to card...2 more charges from google EA sports that I never made were charged ; one for 7.99 and one for get this...2350.00 was applied. Clearly not enough for the 2350.00, but they gave them everything but they gave them an amount of 19$ and change that said 'settled payment' next to the $2350.00. it was $100 gift card, I used aprox $47 (under $50) and now there's only 88 cents. Interesting the fraud happened few days after I initiated dispute and then again a few days after I won a dispute regarding proof a merchant reversed a charge, but this company didn't apply it. As of now, $53 has been stolen and it was done days after opening and , and also again, days after closing a dispute with this company. I truly believe the theft occurred as a result of them having their paws on accessing the gift card. Don't ever, EVER by gift cards that these people have anything to do with!!! These people are scammers and thieves.
Oh, and to add to their scamming behavior- When I left a call back number as the option to speak to them. Their dispute dept called me back and the moment I finished explaining it to their representative, he hung up and they never called back.
28. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gift Card Mall
Dear JKoo,
Thank you for taking the time to share such a detailed account of your experience, and we are truly sorry for the frustration and concern this situation has caused. We understand how troubling unexpected charges, refund delays, and difficulties during a dispute process can be, and we want to address your concerns with the urgency they deserve. To assist you further and securely review the activity on your card, we have sent you an email from noreply.notifications@trustpilot.com requesting the information needed to locate your card details and investigate what occurred, including the disputed transactions, refund processing, and your interaction with our team. Please check your inbox (and spam folder just in case), as we are committed to resolving this for you as quickly as possible.
Warm regards,
Josh R.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 04/01/2026:**
Hello JKoo, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Giftcardmall.com
I would give negative stars if I could
I would give negative stars if I could. Got a gift card, used it once then boom 2 fraudulent charges that drained what was left of the card. And now their website doesn't exist. So I can't dispute the charges. NEVER AGAIN WILL I BUY THESE GIFT CARDS. THEY ARE A TOTAL SCAM
25. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gift Card Mall
Hi there,
We’re truly sorry for the experience you described, including the unexpected charges and the confusion about our website. Please check your inbox for a message from noreply.notifications@trustpilot.com so we can securely gather your details and investigate right away. For clarity, GiftCardMall.com rebranded and joined Giftcards.com to offer a unified shopping and gift card management experience, and site traffic now redirects accordingly. Please also beware of false or look‑alike websites and only use our official channels for balance checks and support. We are ready to help and appreciate the chance to make this right.
Regards,
Maurice V.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 03/31/2026**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-(877) 944-3822; our team will help you.
Maurice V.
Giftcardmall.com
Absolute Thieves
I've received two of these gift cards for holiday gifts. In both cases, registered and used each once. In both cases, the card had to be run over and over again to get it to go through ..which is embarrassing. Then, the remaining balances are never available for use...even when you very well know how much is left and use it only for that amount. Phone calls, and online services just run you around and you never get your balance. They'll email you a new card with the balance and then it can't be activated due to a "problem on their end" with a note to try again later. They never work. Absolute theft by this company.
23. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gift Card Mall
Dear Tami,
Thank you for sharing your detailed experience. We’re sorry to hear about the difficulties you’ve encountered with your gift cards, and we truly appreciate you taking the time to explain everything. We want to look into this further and provide proper assistance. Please check for an email from noreply.notifications@trustpilot.com, as we’ll need your information to review the situation and support you directly. We’re here to help and appreciate the opportunity to address your concerns.
Warm regards,
Josh R.
Giftcardmall.com
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