Uvlizer Arvostelua 

I bought 3 a little over a year ago. I loved them when I first used them but didn't use them that often. But when I recently tried to use the 2, I have, both of them wouldn't turn on and just beeps.
the company has no listed phone number, so I emailed customer service told me to take a video which i did. Brian told me they were over a year old and no longer under warranty. They told me They would give me a discount. So, I agreed and paid for my invoice because I couldn't do it online. For some reason it wouldn't send to my address. The company confirmed it was being sent. Then I was emailed and said it was cancelled and money was refunded to me. No reason was given for canceling order. The one I gave my brother also stopped working. Not happy with this company!

I was contacted immediately. They requested I submit a video. I did but they couldn't review it but sent me instruction on how to forward the video so that they can review the issue. I had a power outage, and the machine began to make a noise. They also attempted to troubleshoot. I didn't get back to them, but they followed up to inquire about the status two times. I was impressed with the follow up and level of service they provided was outstanding. Thank you for your 5-star customer service.

Excellent product and customer service

I contacted the company as I lost the UVlizer remote. The answer was quick and the replacement remote is apparently on its way to me.

This company have refused to compensate me for goods purchased in July. They make excuses after excuses . They are scammers . After all this time if they were a company of any decency they would have apologised and offered a refund. I wouldn't trust them . Dreadful company

Thank you I think your product is working.
Thank you.
Danica

The product is of good quality and works very well. I use it every week 60 mins x 2
I’ve ordered more.
I would recommend.

Powerful unit and very helpful customer service!

My bulb was damaged in the shipping process and they got right on it to replace it excellent customer service

I recently had a situation that involved reaching out to customer service and they were professional, quick to respond and rectified the issue immediately communicating each step of the way. Looking forward to continued effectiveness of the UVlizer and supporting this company. Great job!

After nearly a year of moderate use, the unit would beep and not turn on. Contacted Brian at customer care, sent a short video of issue, and within 5 days of our first contact, FedEx delivered a new lamp. Thank you Brian. As a customer service manager myself, I appreciate the level of support and customer service. Extremely polite and patient.

Love the smell and feel of my Uvilized home. Customer service is awesome!

After about 10 months of weekly use, one of our 3 units would beep and not turn on. Contacted Brian at customer care, sent a short video of issue, and within 5 days of our first contact, FedEx delivered a new lamp. Kudos to Brian and customer support. Extremely polite and patient.

The title is Part 1-Review because I plan on submitting a Part 2 or maybe 3! I just ordered my Uvlizer and I have three of them. One bulb had a hairline crack in it and customer service was on it! They immediately sent me a new bulb and now I am ready to fire all three. So far, so AWESOME. Stay tuned.

My husband ordered a UVlizer and we have been highly impressed with the results. When I initially contacted them, they did not have my phone number and email on file because my husband ordered it. Even though I wasn't the one who ordered the device, I was equally impressed with the Customer Service support I received when my unit would not turn on and only flash the green and white light. They were prompt and responded to my email, provided simple troubleshooting instructions, and even shipped out a replacement unit all within the first 3-4 days of my initial contact. As I said, I have been highly impressed with the product and their customer service support. I appreciate them.

its a scam stay far away

First, the product is wonderful! It does what they say it does. It kills mold, which is a huge blessing for me because I live on a farm in a river valley in New Jersey (The Humidity State) and I am super allergic to mold, dust, pollen, animal dander, perfumes, cleaning supplies, shampoos, etc….
The Uvlizer seems to take all of it out of the air. I can’t figure out how it gets rid of perfume stink and cleaning supplies but it does!
I bought it for the mold and it definitely kills it throughout our house. I have been moving it from room to room but just bought one for each room. Even our clothes would get that awful mildew smell but now I run the Uvlizer in the closet and it kills it.
Cleaning makes me sick between the dust that gets stirred up and the smell of cleaning supplies but running the Uvlizer gets rid of it all.
I love the way the house smells after I run it. I sleep better after I run it in my bedroom (after waiting an hour or so after it finishes)
I had an issue with one of my units and although it seems like customer service is mostly AI, they resolved my problem way more generously than I could have imagined. I am grateful.
I wish all companies were as honest and sold products as high a quality as Uvlizer!

The product is amazing!!! As all things do break at times … it was replace with no issues . Brian M assisted !!! Perfect customer service!

I ordered 1 Uvlizer on a Friday, then within 1 minute, another item popped up in my cart that I did NOT order! I canceled within an hour. I emailed at least 5 times over the weekend, only to get a one-line acknowledgement that they received my message and someone would get back to me. Monday came and I received a message that it shipped! Their explanation was that "it's almost impossible to cancel once it's been ordered." Now, 4 emails later, they expect me to send the order back and pay for the shipping! Very bad business practice! I am in conversations with Paypal to get a full refund. We shall see!

This company is a SCAM. When I placed the order for the buy 2 get 1 free they only sent 2 and never sent the free unit. When I contacted the company about the missing unit they said I didn't order the promotion so I don't get a free unit. I said that I absolutely ordered the promotion and want my free unit. They refused to honor the promotion that I had ordered and would not send the free unit. I said that if I don't get the unit I want a complete refund including the shipping. I am still waiting for the refund