getonwardticket.com Arvostelua 

76
TrustScore 4.5/5 tähteä

4,7

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

The service was fantastic, a friend mentioned and I had to purchase at the Philippines airlines desk as they wouldn’t give me a boarding pass unless i had a forward ticket. In Less than 5 minutes an... Näytä lisää

Saanut 5/5 tähteä

A legitimate company and would use again when needed. We ordered flights for last-minute use, but it didn't come on time due to their office being closed. They refunded our money instantly.... Näytä lisää

Saanut 5/5 tähteä

Tried to do a visa extension and already had an outward bound ticket from this company to fool the Indonesian government but because the flight was in the day if the expired visa they would reject my... Näytä lisää

Saanut 5/5 tähteä

Perfect - thought I’d be able to book a visa run flight once in Indonesia but Qatar already wanted to see one in Berlin before boarding. Booked within 2 mins and to my surprise went through perfectly... Näytä lisää

Yrityksen tiedot


Yhteystiedot

4,7

Erinomainen

TrustScore 4.5/5 tähteä

76 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

Ei ole vastannut huonoihin arvosteluihin

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,7

Kaikki arvostelut

(76)

32 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Perfect and quick just before boarding

Perfect - thought I’d be able to book a visa run flight once in Indonesia but Qatar already wanted to see one in Berlin before boarding. Booked within 2 mins and to my surprise went through perfectly fine. The guy at the counter just said “hm Batik, haven’t heard of this Airline before” 😅

7. lokakuuta 2024
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

DO NOT RECOMMEND!

DO NOT RECOMMEND!

We couldnt verify our booking on the airline's website and customer support hasn't answered so far (wrote 2 e-mails yesterday during their office hours).

We are about to board our plane and thus have to use a different comoany now!

We desperately hope to hear back and get at least a refund!

3. elokuuta 2024
Oma-aloitteinen arvostelu
getonwardticket.com-logo

Vastaus yritykseltä getonwardticket.com

Hello Katharina,

Unfortunately, that was not during our office hours, we operate on Bangkok timezone.

We instantly refunded your payment as soon as we saw your request.

Best.
GetOnwardTicket Team.

Saanut 5/5 tähteä

Legit company with great service.

Legit company with great service.
At first they gave me a ticket that did not show up on the airline website. I emailed about it, and very quickly I got a new ticket that did work. Passed through migration easily.

1. joulukuuta 2023
Oma-aloitteinen arvostelu
Saanut 4/5 tähteä

Booking not valid after 2 hours - Fixed immediately, Great costumer service.

I made a booking reservation for a flight 2 hours ago because I have a visa appointment and I see the reservation is not available anymore at the airline website!
It is promised that the reservation is valid for 2 days minimum and it lasted less than 2 hours!
Seeing the reviews I thought I might give a chance I book through here but this is not fair!
I want to get this fixed before my appointment or get a refund!

UPDATE 19/10/2023: Right after writing this review, I sent an email to their costumer support explaining my complain about the validity of the first ticket. I got an answer from their costumer support agent, Reed, the next day early in the morning with a new ticket with 2-day validity guaranteed, a refund for the first ticket that i will get in a few days back in my account, and I got offered the next booking for free. I can say I was very satisfied with the way they treat their costumers when there is a problem with the booking.
Till today, the second ticket sent is still valid, I could show it during my visa interview and got approved.
I will continue to use their services in the future!

17. lokakuuta 2023
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

I had a fantastic experience with…

I had a fantastic experience with getonwardticket.com. The process of purchasing a reserve ticket was incredibly fast and easy. Their website was user-friendly and intuitive, allowing me to quickly select and secure my ticket without any hassle. Moreover, I was thoroughly impressed with their customer service. They were prompt, attentive, and went above and beyond to address my inquiries and ensure a smooth transaction. Overall, I highly recommend getonwardticket.com for their efficiency and excellent customer support.

15. lokakuuta 2023
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

I had a last minute request

I had a last minute request, on a Saturday night, to get a return from Colombia, for a 7am Sunday flight.
Reed got my ticket handled in 10 minutes, and when I had an issue with the carrier, he rebooked me immediately with no extra charge.
I went to the airport, showed them my return ticket, and now I am in Colombia.
If I had to do this myself, I would have had to buy the ticket, land in Colombia then cancel the ticket and wait for a refund on my debit card for money I need here.
This is an amazing service with great after-hours customer service, thanks Reed!

2. syyskuuta 2023
Oma-aloitteinen arvostelu
getonwardticket.com-logo

Vastaus yritykseltä getonwardticket.com

Thank you so much for your honest and heartwarming review Stephen! We try our best to over-deliver.

Saanut 1/5 tähteä

Issues fake dummy ticket

Issues fake dummy ticket. PNR cannot be verified on the airline's website. Customer support number does not exist

1. syyskuuta 2023
getonwardticket.com-logo

Vastaus yritykseltä getonwardticket.com

Hello Somrita,

Thank you for your feedback. We understand your concerns and would like to clarify our process. Our bookings are verified, but occasionally, some airlines restrict online verification for customers.
To address this, we offer email support to deliver a new, manually verified booking when needed.

We noted your refund request and promptly processed it. We regret that this experience led to your 1-star review and the impression of a "fake dummy ticket." Our goal is always to provide reliable and transparent service. We would appreciate the opportunity to rectify this situation and regain your trust.

Best,

Reed - GetOnwardTicket team.

Saanut 1/5 tähteä

Ticket did not arrive for a long time

Ticket did not arrive for a long time. Useless for my needs. No refund offered, even though it could not be used.

12. kesäkuuta 2023
Oma-aloitteinen arvostelu
getonwardticket.com-logo

Vastaus yritykseltä getonwardticket.com

Hi David,

We've just become aware of the delay and inconvenience you experienced with your booking from June 11. I want to offer my personal apologies; we had a migration in our email system around the time you reached out, and your message was, regrettably, overlooked.

I understand how frustrating this must have been, especially considering the time-sensitive nature of onward tickets. To make it right, we've gone ahead and issued a full refund to you today, October 16.

We're committed to improving our system and processes to ensure that such an issue doesn't happen in the future. Thank you for your patience, and we're deeply sorry for any inconvenience this has caused you.

Warm regards,
Reed.

Saanut 2/5 tähteä

Money Wasting and Unreliable Service

A Disappointing Experience with GetOnwardTicket.com

I recently used GetOnwardTicket.com for obtaining an onward flight ticket for visa purposes, and my encounter with their service was deeply unsatisfactory.

After making the payment, I received a confirmation email promising delivery of the ticket within 24 hours. However, I was only provided with a two-hour booking, which was of no use for my travel needs. I promptly contacted their customer support, expressing my dissatisfaction and requesting either the correct ticket or a refund.

To my disappointment, GetOnwardTicket.com displayed a lack of responsiveness and failed to address my concerns in a timely manner. Despite my repeated attempts to contact them, including a refund request, they remained unresponsive.

I strongly caution against using GetOnwardTicket.com for any travel-related services due to their unreliable nature and poor customer support. It appears that they make enticing promises but do not deliver on their commitments. Additionally, the lack of effective communication and disregard for customer satisfaction is deeply concerning.

Update: I am pleased to share that GetOnwardTicket.com has issued a refund for my booking after a month. While this resolution does help alleviate some of my concerns, I still believe it is important to highlight the challenges I faced during the process.

27. kesäkuuta 2023
getonwardticket.com-logo

Vastaus yritykseltä getonwardticket.com


Hello Burak,

Really sorry about the mix-up with your ticket and the slow response. We're working on making things faster and more reliable. Glad to hear you got your refund, and we appreciate your honesty. It helps us get better.

Best,

Reed - GetOnwardTicket team.

Saanut 5/5 tähteä

Prompt, excellent customer service

To be honest, I had a bit of an issue when trying to book my ticket with them. This was mostly due to me doing it at the very last minute in the middle of the night. However, as soon as customer service woke up the next morning, they handled my issue promptly, and even went above and beyond what I was expecting. Fantastic customer service.

6. heinäkuuta 2023
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

A legitimate company and would use…

A legitimate company and would use again when needed.

We ordered flights for last-minute use, but it didn't come on time due to their office being closed. They refunded our money instantly.

Tip: if you need your ticket urgently and they cannot meet your deadline because their office is closed, send them an email before issuing the ticket for a refund.

Happy with the service despite having to change our plans.

4. helmikuuta 2023
Oma-aloitteinen arvostelu

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