Luna Physical Therapy Arvostelua 243

Luna does not "Practice what they Preach!"
Their website says "whether you are recovering from surgery or TRYING TO REGAIN STRENGTH AND MOBILITY, Luna makes it easy"
Well I need to REGAIN STRENGTH AND MOBILITY. I cannot stand. But
Luna says I am too "clinically complex" for their services. Guess they can't take a challenge!

They have constantly canceled. Luna talks a nice game, but is clearly unreliable. They have canceled twice before my brother even had a chance to be evaluated. No thanks.

Alannah Cullum is a highly skilled and knowledgeable Physical Therapist. The exercises she has taught me have resulted in a positive outcome--no more pain in my lower back on the left side. After her first PT session in my home, I knew I was in the hands of a very good and approachable therapist. I would highly recommend Alannah and will miss her twice-weekly PT sessions.

Stop if you’re considering Luna for at home physical therapy do not consider this group! December 31 I was told I was having surgery February 11 full hip replacement surgery. My surgeon could do it in a surgery center and I’d be home that very day if I could schedule in-home physical therapy at the time that I got home. I scheduled with Luna. Surgery was successful. We waited all day for the therapist to come. “Ryan” the assigned therapist never came. I called and asked where my physical therapist was because he had not arrived. I had been discharged from the surgery center only because I had guaranteed that I had physical therapy at home. No one heard from Ryan. At Luna and no one cared that Ryan didn’t call in. A man by the name of “Jasmine”said he was sorry but there was nothing he could do about getting someone else out. I asked if he had tried to make contact with Ryan. He said he did not but if he heard from Ryan, he’d let me know. The next day I heard from a supervisor, who was trying to reschedule my missed appointment. I mentioned what had transpired and she was going to take care of things for me and get someone out Wednesday or the latest Thursday. Today is Saturday. I’ve not had a physical therapist visit nor heard back from them. I’ve not had anyone call me. I’ve not had anyone try to make up for the fact that I had the schedule since December and no one ever came. They can expect a lawyer to be contacting them because this was a health issue that they just didn’t care about the fact that I was discharged with a full hip replacement only because I had scheduled and was promised a physical therapist on the day I came back from surgery Did they even let me know and now 5 days later still no physical therapy. All the places I’ve contacted the area said that I should’ve been looking for a physical therapist months in advance which I had done we were scheduled by this Ryan and Luna. We were confirmed by this Ryan and Luna. I received a text message two days before that, this Ryan in Luna was coming. I was texted the morning of my surgery that they were coming And on Wednesday they didn’t come. Completely totally unacceptable and yes, they will be hearing from my lawyer.

**** I see that Luna responded to my review. No place to follow that response so I’m adding it here. They mentioned that they were trying to work with me. That there was an issue when they were trying to schedule something. I received responses and confirmations for pt services dating back to December. This is so untrue. No one tried to work with me. Not one got back to me until I called them. They said they tried to get services and possibly could in a week!! A week?!? Too Kate. The plan was when I came home. They just did not care. Everyone has been acting as if this is not a big deal. When a person‘s health is at stake and you’re dealing with a company that could care less promises were made that there would be someone here yo help. I received a surgery fiscarge based on that promise and based on that information. I should’ve stayed at the center the hospital or someplace where I would’ve been taking care of rather than come home and have this horrible company ignore the fact that they didn’t do what they said they were going to do and send anyone here to work with me to do PT. So don’t believe anything this company posts. They are anything that they said in the review answer by Luna don’t go there stay away from this company. I’m about to go on three or four more sites to warn people of the dangers of making promises that they will receive services that they were discharged from a hospital or a surgery center based on those promises and then they don’t follow through. Don’t believe things that anything they say don’t trust them. They are fraudulent and will be sued.

if i could give zero i would this company is horrible they will charge your card even if you do not get service they need to be close down

They suppose to send a physical therapist and never sent! Never got back to me and let me know that I should look for another provider as they didn’t have any available at my area. I wasted precious time.

I look forward to my weekly visit with Ryan he is very good at what he does for me

I had set up an appointment with a therapist and she canceled 15 minutes before my appointment, meanwhile, if I need to cancel I have to do it 24 hours before the appointment otherwise I will be charged a $90 cancellation fee!!. I was disappointed with the way they handled their business, protecting their contractors and not protecting the customers or the patients which in disparate need of the service.

Update: The Provider reached out to me directly within a day and explained a glitch in their system had caused all of this and they adjusted all balances.

Copy sent to the BBB: [This company is highly fraudulent in their Billing Department. I have had many arguments with them so they would bill the correct amounts that were agreed IN WRITING. For the last sessions which they forgot to bill me, once I was the one to ask them about it because I do not like having unpaid services in my records, they did not send me a bill until 4 months later when I actually requested for my medical records. Then they charged my card an outrageous random amount which I disputed with my credit card company with proof of documentations they reimbursed me. Then 4 months later they sent me another ridiculous incorrect bill at the end of the year and they started harassing me causing me a lot of emotional stress about it and finding all sorts of excuses that did not exist (such as "deductible" as that had already been met) or trying to use an explanation of benefits instead of what had been agreed AND PREVIOUSLY BILLED AND PAID FOR ALL THE PREVIOUS SESSIONS. The attachments include what they had agreed IN WRITING and what I had paid previously for 6 months, so why would 4 sessions all the suddenly be billed over twice that amount just because they feel like it? Attached was their own words and which they used for billing and that I paid for 6 months. I have also attached what the Insurance paid me for those last sessions, so they should only add the 20% on top of that as mentioned above. I want to pay my Bill, but for the right amount and at the same AGREED rate as before!!!.]

Matt was professional, concerned and patient during the course of my sessions.

I thoroughly appreciate the treatment my Luna therapist gave me for a strained rotator cuff from November 2024 to the present. She always listened to what I said regarding the pain and was careful to massage and provide exercises that fit the status of my shoulder. I do not drive, so coming to my home was most important to me. As a result of her treatment, I am able to travel with little concern for my shoulder.

Luna therapist is always late cancels at the last minute and seems to not have any job supervision. He does what he wants when he wants. Also scheduled a personal doc appointment when he knew I was to be seen. At the exact time! What kind of service is this??

EmmaPaul was very knowledgeable and concerned about my problem. She did not waste any time and explained what she was doing and why. I am improved with her advise.

Nick is excellent in every way. Professional through caring.

Tal, Is incredibly knowledgeable And attentive.
She really listened to my concerns And tailored my treatment plan to my needs.
I am making amazing progress Thanks to her expertise.
She is very encouraging And motivating.
She explained everything clearly, so I would understand what’s happening to my body.
I feel so much better thanks to her skills.
I Luv Tal Shimoni DPT…

I've had good success with Luna. I was able to get my appointments started right after my knee replacement and really appreciate being able to do in home PT. My therapist is very knowledgeable and has taught me what to lookout for and do to be able to have a good outcome to my knee replacement.

This isn't a review of the physical therapist who worked with me (he was excellent), but rather a complaint about Luna's billing practices. Last July, I suffered lateral ankle fractures in both ankles. Once I was able, my doctor wrote a prescription for physical therapy. Shortly after, I received a call from Luna to schedule at-home visits. The representative I spoke with said they had confirmed with my insurance company that each visit would cost between $0 and $50. Based on that information, I agreed to proceed, and everything went smoothly until two weeks ago, when my credit card was charged over $400. Then, today, I received a bill for an additional $700. I strongly advise anyone considering this service to double- and triple-check both with Luna and their insurance provider about the actual costs before agreeing to schedule any appointments. It's hard to focus on healing when I'm overwhelmed by unexpected financial stress.

My therapist is extremely successful with motivating me to strengthen the muscles surrounding my injury because afterwards rehabilitation and recuperation is quite soothing. Thank you, Luna Physical Therapy, for my wonderful and therapeutic journey to recovery.

Perhaps Luna is okay for minor injuries or surgical procedures however, they are totally unprepared and unequipped for major surgery physical therapy.

I had a total knee replacement, and the therapist was not equipped with even the basic PT equipment such as step platforms, non-slip pads, folding chairs, foam rollers, etc.

The therapy provided for joint replacement was both ineffective and rather dangerous without proper equipment.

Case in point, the therapist used a resistance band that was sized wrong and with no padding and I still have an indentation near my ankle from the resistance band digging into my skin after two weeks. That is downright incompetence and malpractice.

My response to Luna’s reply…. It wasn’t a multitude of sessions at all, and I stopped immediately with my surgeon’s permission after your therapist injured my ankle. Also, be careful with what you reveal about my sessions as you are venturing into a public HIPAA violation.

Never got around to finding my a physical therapist. Very disappointed. They said they would help me. By the way, i waited for 3 months. These people dont understand, when you need physical therapy, you need it now!