Luna Physical Therapy Arvostelua 243

Maria is always professional, cheerful, empathetic, knowledgeable, and communicative of exactly what we are doing and why!

I was told that my mother would see a therapist at 1:00pm today. Around 2pm I noticed that no one arrived so I called in to see what was happening and I was told that the therapist didn’t want to work in my area of town. I took off from work to be with my mother who was waiting for treatment. The therapist send a message the same time of the appointment completely unacceptable. This is an unprofessional company I would not be using them in the future. The sad part is that they took all our information and we got no service. Plus if I canceled last minute I would be charged a $90.00 fee. Can I charge them one?

I really appreciate the in-home therapy that Luna offers, and Cody is wonderful! He is prompt, knowledgeable, friendly, compassionate, listens well, and devises exercises that work for me and that help me get my shoulder movement back. We have done several sessions & I have never had such a good PT before, and would recommend Luna and Cody wholeheartedly.

My name is Annie Arthur. Amy Cruz came into my life (thanks to the Core Institute/as they did all my surgeries)as I'd been suffering from my left hip for a long time. I have a lot of scar tissue due to a full lumbar fusion (2006), both hips having been replaced (2008 & 2009). With her great experience, patience and humor Amy brought me day by day Nov. 1-Nov.15 (9 visits) to a stronger, diminished pain self!

I’m waiting for my first appointment but the process of scheduling was frustrating. The intake person schedules a therapist in your area but can’t tell you if that therapist is qualified to meet your specific needs. I was also frustrated that two of the physical therapists that come up on their site who got my attention based on their profiles, were not in their system when I called to make appt and she didn’t know why. If therapists are no longer available they should be deleted off the Luna site (Dr Paul Nguyen and Dr Elaine Huddon in Dallas area.) That’s false advertising. Waiting for call back on if the therapist who is scheduled, who I didn’t see on the Luna site, is appropriate for my condition, as I really wanted Dr Nguyen but I was told he wasn’t an option because she couldn’t locate him in the system. They can’t even tell you who your therapist will be until they get your credit card information which is also sketchy. Because some of the reviews on Trustpilot are positive, I’ll see what happens and follow up to provide more details on my experience. The person who took my call seemed very incompetent…

Evan came to the house to help my mother-in-law. She is 93, can't hear and refuses to get hearing aids. Evan was really patient with Jackie. He was wonderful with her but she just refused to do the exercises. But, Evan should definitely be rewarded for being such a great sport.

I have had physical therapy 3 x's before Luna. The professionalism is fantastic. The therapist concentrates on you and just doesn't sit you in a corner and let you do the exercises alone, which has happened to me before. I would highly recommend Luna to get the job done.

My therapist is doing very well. She is very professional and always on time.

My therapist Charles was wonderful. Gave me helpful suggestions and worked hard to get me where I am. Would highly recommend your company

Very special personalized treatment in our home on our schedule.
Our therapist, ERIC, is extremely knowledgeable, professional, and very flexible on scheduling treatments.

The PT I had was excellent, unfortunately she found another job. LUNA failed to took action upon her two week notice to take action to take to get another physical therapist so that I would get the ongoing treatment I need. I learned of this we they sent me a notice stating my appt was canceled. I've have now called and they're just now started looking for someone to treat me when they knew 2 weeks ago. Does Luna really care about their Patients??

I only use Luna because the physical therapist I have used in the past now works for them. Their customer service and follow through is the worst! Messages do not get returned, it takes them over a week to call your insurance provider to get authorization for your first visit, they lie to you that they have contacted your insurance provider, and then when asked to have a manager call you back to discuss, crickets. If you dont have to use them, DON'T. Hilarious, Luna responded, that my review isn't specific enough? I think that feedback just substantiates my review. Perhaps they could respond being more specific themselves, as to what isn't specifically clear to them. Now in Luna's response, they sadly do what so many politicians do, create a new version of the truth, rather than admit their own failures. I have called my insurer more than once, they have confirmed my benefits, the referral from the doctor was specific to my existing benefits, insurer approved getting first evaluation by Luna. After seeing my negative review, they canceled my appointment. This all could have been avoided, if they had just apologized for their mistakes. But big corporations just dont do that anymore.

horrible client and front desk services. takes 1/2 an hour to take an appointment. rude, dull, and timepass staff. no respect for patient time. actually, they donot provide real services they just waste your time, money

Had a major surgery on Monday. Luna presented themselves as the actuall physical therapist I was supposed to have scheduled. They still have not had anyone out here to help me. I'm majorly concerned I won't get the therapy I need because I trusted in them. They were supposed to be here days ago and now they are using excuses after getting all my insurance and credit card information to not be here. If I would of known all they are is a a scheduling service I would of had a chance to atleast call some one else befits it for to this point of neglect. Please beware have time to get a get a back up if you insist on using there services. They just don't care.

Jonathan has been very good/helpful. I feel my progress has gone very well thanks to him. I would
recommend Luna & Jonathan to anyone. He is always on time and very communicative with me. I'm very
satisfied with the service!

Waited to make appointment for more than 10 days, they been saying that they never got a referral from doctor, and doctors office sent them twice
Finally we made appointment But received phone call from them saying that physical therapist has meet his appointments for the week , and they would like to find us a different PT But we have to wait another week
I don’t think how they treat their patients
If person is in pain , they would like to have therapy,and do not wait for two weeks

I would recommend Luna Services for in-home hip replacement therapy! Dr. Emily McFarland was well trained in all of the exercises I needed to rehab my hip at home. She helped me become stronger and I was able to get up and get around. She was also extremely personable! She listened to all my questions, concerns, and gave very constructive feedback to the questions I had. There are so many therapists that could have come, but we are SO glad that we had Emily. Thanks, Luna Services! This was the BEST experience! Laurel

I am very pleased with the services, its very convenient to have them come to your home also would really, like to keep the same person for my next surgery, I would recommend Luna to my family and friends. thank you Betty Koelling.

I've been doing PT for 4 weeks and during that time my right shoulder/bicep have gone from almost complete inability to move without pain to getting back to normal. Love the app that keeps track of the daily exercise program which is very beneficial towards getting back to normal. Couldn't be a nicer experience.

I really liked having the therapist come to my home instead of travelling to them. Unfortunately the therapist assigned wasn't well versed in what I needed so ultimately it didn't help much. Be aware that their billing practices are a bit strange. I wasn't billed per session as we went, i received a massive single bill at the end which caught me off guard. They did automatically bill my card on file or offer to bill it, instead send me regular paper bills with no online means to remit my payment. They have some work to do with setting billing expectations and making it easy to collect payments.