We have been longtime customers of Loot for nearly three years. The platform is a great resource for our small business. John and his team (Drew, Manuela and Guillermo) have been extremely helpful and... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
They responded quickly and unlocked my funds so that I could make the draw I needed. They have been a reliable company that has been there in emergency situations and very reasonable fees. Would high... Näytä lisää
Applying and receiving my business loan was seemless. It was explained in a way I felt comfortable and understood. And what was most important to me was not getting a penalty as my goal was to pay it... Näytä lisää
Yritys on vastannut
I was completely misled in every way from a broker they use Wisco capital. However Loot themselves seems to be pretty good. They did allow me to back out if I wanted. And also followed up quickly. I d... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Loot is a fully automated platform that offers quick, flexible credit solutions for businesses, sprinkling a touch of magic onto their financial journey.
Yhteystiedot
100 Summer Street, Suite 1600, 02110, Boston, Yhdysvallat
- (617) 249-3444
- hello@getloot.com
- getloot.com
4,7
Erinomainen
238 arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 kuukauden sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Incredible Customer Service
What started as a really upsetting experience by a 3rd party broker ended wonderfully all due to Loot's customer service. In the end, Nick (Director of Customer Performance) reached out to me personally when he learned I was upset about my experience. He went above and beyond, without obligation, to make things right and correct the broker's mistakes. Very personal and very understand. Highly recommened.
5. marraskuuta 2025
Vastaus yritykseltä Loot
Thank you for the thoughtful review — and for giving us the opportunity to make things right. We're truly sorry your experience started off on the wrong foot due to a third-party broker, but we're so glad Nick could step in and turn it around. He leads with care and always puts customers first, and we're proud to have him on the crew. Your trust means a lot to us — and we’re grateful to have earned your recommendation.
Ted was such a huge help
Ted was such a huge help, what a rockstar! I love working with this company!
12. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Loot
Huge thanks for the kind words! We couldn’t agree more — Ted is an absolute rockstar, and we’re lucky to have him onboard. So glad you’re enjoying the experience with Loot — we’re here to keep things running smooth every step of the way!
Awesome and smooth!
7. marraskuuta 2025
Vastaus yritykseltä Loot
Thanks for the quick note! We’re glad to hear everything went awesome and smooth.
great company quick aproval .Nicole was…
great company quick aproval .Nicole was the best
3. marraskuuta 2025
Vastaus yritykseltä Loot
Thanks so much for the kind words! We're glad the approval process was quick and smooth — and we couldn’t agree more, Nicole is truly one of the best. We'll be sure to pass along the praise!
So my 4 star is for how fast they…
So my 4 star is for how fast they approved me and provided funds but mostly for Tedd Dover. He was absolutely wonderful!, he answered all my questions and even gave me his private email so I could follow-up and get answers immediately. That less star is repayment is weekly which was a killer! I took 10k and 7 days later they withdraw $3,600 from my account as repayment. That makes it very tough to keep up with the repayment.
10. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Loot
Thanks for the feedback — and for the shoutout to the legend which is Ted! We're glad the funding was fast and the service helpful. Just to clarify, the $3.6K was the first of four monthly payments, based on the terms selected. Since you paid off early, no extra fees were added. We're always working to offer even more flexibility — and truly appreciate you being a great customer.
This Place is a Business Life saver! And caring team!!!
Omg Keira was so great not only was she understanding she was knowledgeable. I truly appreciate the help that one West and Kiara have done to help me and my employees during this tough time. It shows that there are people who actually care about what we do in that gave us the motivation to reach even more thank you so much guys.
28. lokakuuta 2025
Vastaus yritykseltä Loot
Thank you so much for the heartfelt message! We’re incredibly proud of Keira and stoked to be partners with the One West team — they truly care about our customers and go the extra mile every time. It means a lot to hear we could support you and your team during a tough moment. Wishing you all the strength and success ahead — we’re honored to be part of your journey.
Vastaus yritykseltä Loot
Thanks for the great feedback! We're glad the experience was smooth, quick, and delivered exactly what you needed.
Working with this company for 3 yrs plus
Loot has been a blessing. They go over the top to take care of their customers. Customer service is next level. The cost of the line of credit is in line with other products of this level. I've had plenty of issues in the past with the " Big banks " getting capital fast when you need it. Some taking 20 to 30 days!. Loot had us set up and money in the bank within hours. The cost is a little higher than going through channels at your bank, but to me it is well worth it. No paperwork. No back and forth collecting documents and submitting, then re -submitting. Loot is too easy! Time is money. They save you that time so you can run your business.
26. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Loot
Thank you for the incredible review! We're thrilled to have been able to support your business when it counted — fast, easy, and without the usual back-and-forth. You're right: time is money, and we built Loot to help business owners move quickly and stay focused on growth, not paperwork.
We also have to give a special shoutout to Mr. Wenzler — not only a standout customer, but possibly a future TV star. Keep an eye on him… we’re expecting great things ahead!
Vastaus yritykseltä Loot
You got it — anytime! Just holler when you’ve got another review or need a hand with anything else
Vastaus yritykseltä Loot
Thanks for the kind words! We’re glad to hear the customer service team made things easy and stayed responsive — that’s exactly the kind of support we aim to deliver every time.
Vastaus yritykseltä Loot
Thanks for the great review! We’re happy to hear the service was fast, easy, and hit the mark — exactly how we like to run things.
Vastaus yritykseltä Loot
Thanks for the feedback! We’re glad the system was easy to use and the service hit the mark. Always here when you need us!
Mixed
The draw fee was not what I was told by the loan officer . I went to law school and there’s a tort called detrimental reliance when people misrepresented something which leads to litigation for unfair and deceptive trade practices. I hope this will not be a continuation throughout this relationship. If you were truly sorry you would have done the right thing. Perhaps that may happen in a legal setting.
3. lokakuuta 2025
Vastaus yritykseltä Loot
Thank you for your feedback — we take concerns like this very seriously. We're sorry to hear there was a discrepancy between what was explained and what was charged. That’s not the experience we want for any customer.
Transparency is core to how we operate, and if there was any miscommunication or misunderstanding, we’d like to address it immediately. Please reach out to our support team so we can look into your specific case and ensure everything is properly clarified and resolved.
We appreciate the opportunity to make this right and continue building trust throughout the relationship.
The entire process was efficient and…
The entire process was efficient and easy. Thanks so much!
6. lokakuuta 2025
Vastaus yritykseltä Loot
Thanks so much for the kind words! We're glad the process was smooth and efficient — that's exactly what we aim for. Wishing you continued success ahead!
I was not given what was said payments…
I was not given what was said payments higher than quoted
22. syyskuuta 2025
Vastaus yritykseltä Loot
Thank you for sharing your feedback. We understand how concerning it can feel if payments seem higher than expected.
For clarity, payment amounts and terms are displayed clearly on screen and must be reviewed and confirmed before funding is accepted. This step is designed to ensure there are no surprises and that customers have the opportunity to fully understand the repayment structure prior to taking funds.
We take feedback like this seriously and are always working to improve how we present information. If there’s anything specific you’d like us to review together, our team is available to help.
Vastaus yritykseltä Loot
Thanks for the great review! We’re glad the experience was fast and awesome — just how we like it. Always here when you need us!
Loot was incredibly easy and fast
Loot was incredibly easy and fast! I love how there’s an app so I can see the loan progression. Very convenient.
16. syyskuuta 2025
Vastaus yritykseltä Loot
Thanks for the great review! We're glad the process was fast and hassle-free — and it's awesome to hear the app is making things more convenient for you. That’s exactly what we built it for! ⚓️
Ted my account rep is great!
I have been working with my account rep Ted since the beginning. Very good customer service and always checks in on me. The LOC product has been a great resource for my business and I look forward to continuing a positive relationship!
16. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Loot
Thanks for the kind words! We’re lucky to have Ted on the crew — he truly goes above and beyond for our customers. We’re glad the line of credit has been a solid resource for your business, and we’re looking forward to continuing the partnership. Onward and upward!
The cost of funds is astronomical and…
The cost of funds is astronomical and impossible to payoff. To activate my account, I withdrew $500.
• I withdrew $500, but I only got $442. Loot kept $58 of it, or 11.6%.
• Then when I got it and wanted to pay it off early, the payoff was for financing half the term of the loan or $105.
• I received $442 and had to pay back $605 for less than a week’s use of the funds. It cost me $163 just to activate my account, or 36.88%.
• And I could not pay it back through the portal. Loot required me to setup ACH or wire transfer, which was another $30 for that transaction.
• Aftet paying it back, I saw that they schedule and withdrew the planned $59.17 weekly payment.
• Because of the fees they charge when I make a payment, I have now borrowed $500, paid back $605 that they said was a full payment, paid $59.17 over and above full payment, and after fees they still show that I owe them another $42 somehow. None of these fees are disclosed.
• I only had the funds for 5 days. Total fees for 5 days is 41.2%. Credit cards are a fraction of the cost and easier to payback.
8. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Loot
Thanks for taking the time to share your experience — we hear your concerns and genuinely regret that the product didn't meet your expectations. Transparency and trust are core to what we're building, and we're sorry if any part of the pricing or repayment process felt unclear.
Vastaus yritykseltä Loot
Thanks for the kind words!
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