getinflow.io Arvostelua 94

At first it was great. This is the 3rd month. I missed an appt due to pneumonia and being in the ER. Trying to reschedule seems impossible. The login is so basic and limited. First day I just get a blank white page with a black circle. Then I finally get an appointment but it’s for another intake. I do the appointment and no one joins. I screenshot everything and send an email but no one gets back to you. Repeat next day with another appointment and same thing. So now I suppose I will be back off the meds… after they stress the importance of follow through… I don’t know. I will probably be checking out Done and see how it goes with them. Lyssa my therapist through Inflow was great. It’s conflicting to have to make the decision because the customer service and platform are not good. Had high hopes

I recently subscribed to an ADHD-focused iPhone app, only to encounter several concerns worth noting:

Pricing and Subscription Model: The app charges an annual fee of $200, which I found steep, especially since I inadvertently signed up for the premium option instead of the base one, which is $130 less. The auto-renewal feature, without clear reminders, is problematic for users like me who struggle with remembering such details. This seems to exploit a common ADHD challenge of forgetting annual commitments like this.

Lack of Transparency and Refund Policy: There were no reminders or invoices for the annual charge. When I realized this and sought cancellation, they denied any refund. The lack of transparency in billing and inflexible refund policy was disheartening.

Issues with Medication Appointment Booking: I attempted to schedule a medication appointment, but faced multiple issues:
My intake form details were lost three times, causing unnecessary delays and rescheduling.
There was confusion about appointment availability, with the support team indicating technical issues that were supposedly unreported, yet they were aware of calendar synchronization problems.
The process of repeatedly filling out intake forms, which is particularly challenging for individuals with ADHD, felt disregarded.

Potential Privacy Concerns and Customer Service: The repeated loss of my intake details raises potential HIPAA compliance questions. When I inquired about the safety and whereabouts of my data, which was visible in my portal but not in their EMR, my appointment was abruptly canceled, and they expressed an inability to work with me, despite 'appreciating the feedback'.

Inaccuracies in Professional Assignments: The nurse assigned to me had reportedly retired four years prior. This discrepancy, whether due to outdated records or other reasons, raises concerns about the app's currentness and reliability.

Final Thoughts: Given these experiences, I advise caution with this app. The combination of billing opacity, appointment scheduling issues, potential privacy concerns, and inaccuracies in professional assignments undermines the trust and reliability essential in healthcare apps, particularly for those managing ADHD.

Tried to invoice me for $200 USD without warning after 7 day free trial. Bank halted it luckily. Poor form when dealing with people with ADHD.

*** AVOID - NON-RESPONSIVE SUPPORT AND BENT ON BILLING YOU WITHOUT LETTING YOU CANCEL AFTER THE TRIAL ****

I'll let this email trail with Inflow speak for itself:

Mike Davis
10:16 AM (3 minutes ago)
to hello-getinflow.io

Extremely unhappy as you have continued to attempt to take payment from my account until payment was taken and my account was overdrawn. I cannot afford this and am extremely unhappy about this situation and InFlows service and lack of response or acknowledgement of my messages.

Can you please cancel my subscription and refund my membership fee immediately?

Mike.

From: Mike Davis
Sent: 16 July 2023 10:55
To: hello-getinflow.io
Subject: Cancel membership

Hi,

Can I please cancel my membership? I signed up for the trial and payment is now attempting to process repeatedly.

This is a little concerning as I have decided to not progress with the app, but since the platform has recognised I need a subscription to proceed it has blocked me from accessing the platform at all and I cannot cancel my membership. What's concerning about this is the ethics of requiring payment after a trial period in order to decide not to proceed after the trial is over.

Although my reason for progressing was the cost of the service (the content was excellent), I am also concerned about this unethical behaviour and couldn't recommend it to anyone on that basis regardless of the cost.

Can you please cancel my membership and the continued attempts to charge me?

Thankyou.

Mike.