Took a long time delivering and packaging was damaged but customer service was excellent and very quick. Found the pan stained after first use probably because I had the temperature slightly too hi... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
The skillets came Sunday to my office. I was ill on Monday so only opened the boxes today. No instructions on how to put the skillets together; and only the Handel on the smaller skillet had a red s... Näytä lisää
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Received ‘ stainless steel’ pan after a delay in customs. James &his team were on the case and responded immediately to my email. Thankfully it is well worth the wait. Would definitely recommend ‘Ti... Näytä lisää
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I ordered a bundle package of their titanium pans on February 26th. Today is April 8th and still no pans. There have been no updates since March 26th. I've contacted customer support, but the are ab... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Titancore was born from a singular, uncompromising mission: to revolutionize the modern kitchen by eliminating toxic materials from the cooking process. We understand that true wellness begins with the tools you use every day. Because what you cook is what you consume, and what you consume is the very building block of health for you and your family.
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- into@titancore-uk.com
- get-titancore.com
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101 arvostelua
On vastannut 97 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
I returned the pans to an address…
I returned the pans to an address PayPal advised me of in Portugal, supplied the tracking number recieved emails from the Owner of TitanCore promising to look after the complaint, ( Hi mike.goggan,
James Smith here — owner of Titancore.
Just letting you know we’ve received your message and our team is already on it.
We usually reply within a few hours, but if it’s urgent, feel free to respond to this email and it will bump your ticket to the top.
Thank you!
and them further emails wanting tracking number, this was supplied, the proof of address used to return pans. a photo of the box with address on the package was emailed. and now all gone quite.
13. huhtikuuta 2026
Oma-aloitteinen arvostelu
I had a great experience with…
I had a great experience with Titancore, the product is the most amazing pan I have ever used. It was delivered quickly.
21. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Titancore
Hi there! 👋
Thank you so much for sharing your experience with the Titancore pan! We’re thrilled to hear that it’s the most amazing pan you’ve ever used and that it arrived quickly — that means a lot to us.
At Titancore, we strive to deliver high-quality cookware that makes cooking easier and more enjoyable, so your kind words truly made our day. If you ever need anything or have questions about your pan, we’re always here to help.
Thanks again for choosing Titancore — we appreciate you! 💛
Warm regards,
The Titancore Team
Terrible customer service
I ordered a bundle package of their titanium pans on February 26th. Today is April 8th and still no pans. There have been no updates since March 26th. I've contacted customer support, but the are absolutely no help. They say it's still overseas, when the updates have it in U.S. customs. I'd think twice before I order from these people.
8. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Titancore
Hi Joe,
We’re very sorry to hear about the delay and understand how frustrating this experience has been, especially given the lack of clarity in the tracking updates.
Your order is currently still in transit and has been delayed during the customs clearance process, which can sometimes cause tracking to appear inconsistent (for example, showing movement into U.S. customs without immediate onward updates). Unfortunately, this stage can take longer than expected and is outside of our direct control, but we absolutely understand how concerning it looks from your side.
We also apologize that our support team hasn’t been able to provide the clarity or reassurance you needed so far. That’s not the experience we want for our customers.
We have also sent you an email regarding your case, and we will continue to update you there as soon as we receive further information from the carrier.
Thank you for your patience, and we’re truly sorry again for the inconvenience caused.
Warm regards,
The Titancore Team
Fraud big time fraud
I didn’t receive the product yet and i didn’t receive refund or even email saying sorry they took the money and nothing happened they are fraud i been chasing since month now thisi is first time i have this how come they are allowing them to do this in uk ?
5. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Titancore
Hi,
We are truly sorry to hear that you haven't received your order yet and for the frustration this has caused. We understand how concerning it is to feel left in the dark, especially when you have been waiting for a month.
Please reach out to us directly at Info@get-titancore.com with your order number. We want to investigate the status of your shipment immediately and ensure that this is resolved for you, whether that means tracking down your package or processing a full refund.
Thank you for your patience, and we look forward to making this right.
Greetings,
TitanCore
Info@get-titancore.com
I would never buy from them again
I found the edge of the chopping boards extremely sharp and requested my money back, as stated on their web site.
Various emails back and forth but never agreed my money back. Eventually got fed waiting and claimed on my credit card.
I would never recommend buying from this company
12. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Titancore
Hi Julia,
Hi, thank you for sharing your feedback.
We’re sorry to hear about your experience with the chopping boards and that the edges were not as expected. We also regret the frustration caused by the back-and-forth regarding your refund request.
This is not the level of service or product experience we aim to provide. We take your comments seriously and will pass this on to our quality and support teams for review.
Thank you for taking the time to leave your review.
Warm regards,
The TitanCore Team
Don't go near their nonstick £69 pan…
Don't go near their nonstick £69 pan utter rubbish first time I tried to use it on medium heat it just burnt black it is thin magnetic carbon steel that are always to hot and they are not nonstick just scrap metal
26. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Titancore
Hi Laurence,
We’re sorry to hear you feel disappointed with your pan and that it didn’t perform as expected on your first use.
Our 26cm pan is made from Titanum, which is different from traditional coated nonstick cookware. It is designed to develop its nonstick performance over time through proper use and seasoning. If used on medium heat without this process, food can initially stick or burn more easily.
Titanum can also react quickly to heat, so it’s important to use controlled temperatures and build up its natural patina gradually.
For best results, we strongly recommend following our usage and seasoning guide here:
👉 https://get-titancore.com/pages/usage-tips
👉 https://www.facebook.com/reel/2794073487631159
These guides will help you achieve the intended nonstick performance and avoid common first-use issues.
That said, we take all feedback seriously and would be happy to assist you further if you believe there may be a fault with your pan. Please reach out to our support team with your order details so we can help resolve this for you.
Thank you for your feedback.
Warm regards,
The Titancore Team
Food sticks to the pans.
I have tried to return the pans, the company wants me to send pictures of the food stuck to to the pans and when I don't and just ask for a refund, they will ignore me. The pans took over a month to get here. This is a very bad company, don't buy anything from them, you'll be sorry.
27. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Titancore
Hi Marvina,
Thank you for sharing your feedback — we’re sorry to hear about your frustration with the experience.
We completely understand how disappointing it is when an order takes longer than expected to arrive and when expectations about performance don’t feel met. Our team does not ignore refund requests, but in some cases we may ask for photos or usage details so we can properly assess what happened and help with either troubleshooting or a return under our policy.
For cooking performance, many issues (like food sticking or residue) are usually related to heat level, oil type, or preheating method rather than a defect in the pan itself. We’ve put together simple guidance that helps customers get the best results here:
https://get-titancore.com/pages/usage-tips
You can also see a short demonstration and cooking guidance here:
https://www.facebook.com/reel/2794073487631159
We’re genuinely sorry you feel let down by your experience. If you’d like, we’d still be happy to review your case properly and help find a resolution for your order.
Warm regards,
The Titancore Team
It is a great product but
It is a great product. But I would appreciate a paper in the box to tell us the warranty, the cleaning and what not to do, to keep it clear.
25. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Titancore
Hi Johanne,
Thank you so much for your kind feedback and for taking the time to share it.
We’re really glad to hear you’re happy with the product, and we also appreciate your helpful suggestion. Including a printed leaflet with warranty details, cleaning instructions, and care do’s and don’ts is a great idea, and we completely understand how that would make the experience even better.
We’ll pass this on to our team for review as we’re always looking for ways to improve both our products and packaging.
Thanks again for your support — we truly appreciate it!
Warm regards,
The Titancore Team
I love this pan
I love this pan. I love that it washes well and doesn’t have the coatings that are bad for us on it! Stays so shiny.
24. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Titancore
Hi there
Thank you for sharing your experience and for your kind feedback about your Titancore pan. 😊
We’re delighted to hear that you’re enjoying how easy it is to clean and that you value the coating-free surface. Providing high-quality cookware designed for everyday, confident cooking is very important to us. ✨
We truly appreciate you taking the time to leave this review and are pleased that the pan has met your expectations. 🍳
Kind regards,
The Titancore Team
The skillets came Sunday to my office
The skillets came Sunday to my office. I was ill on Monday so only opened the boxes today. No instructions on how to put the skillets together; and only the Handel on the smaller skillet had a red safety grip: no safety grip on the larger skillet. But, then I guess you get what you pay for thanks to limited quality control, which is obvious. I'll try and put them together tomorrow night when I get home from work then sterilize them in the dishwasher before I cook with them this Friday. I just hope they work on my induction stove.
23. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Titancore
Hi Kathi,
Thank you for your feedback and for sharing your experience.
We’re sorry to hear the skillets arrived without instructions and that only one safety grip was included. That’s not what we aim for, and we understand how this would be frustrating when you’re trying to get set up.
The skillets are fully induction compatible, so you should have no issues using them on your stove.
Regarding the safety grip, both skillets should arrive with one, so we’d be happy to look into this and arrange a replacement if one is missing.
You don’t need to put them through a dishwasher before first use—warm soapy water is perfectly fine.
Please feel free to send us your order details so we can help resolve this quickly for you.
Warm regards,
The Titancore Team
Pan and board
Took a long time delivering and packaging was damaged but customer service was excellent and very quick.
Found the pan stained after first use probably because I had the temperature slightly too high, was advised to wait for pan to cool before putting in hot soapy water. It still has a stain but I’m still using it.
Bought the cutting board - really good however find the edges extremely sharp. Thought of asking if my handyman can put me a small band of wood on the handle edge to make it easier to handle - will let you know if he can
10. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Titancore
Hi there! 👋🏻
Thank you for sharing such a detailed review! 😊
We’re sorry to hear the delivery took longer than expected and that the packaging arrived damaged, but we truly appreciate your kind words about our customer service team — they’ll be happy to know they were able to assist you quickly.
Regarding the pan staining, you’re absolutely right — allowing the pan to cool before washing helps protect the surface. With continued proper use and cleaning, these marks often fade over time. You may also find our care tips helpful here: https://get-titancore.com/pages/usage-tips
We’re glad to hear you’re enjoying the cutting board overall! For the edges, lightly sanding them for a smoother finish can definitely make handling more comfortable. Your handyman’s idea sounds like a practical solution, and we’d love to hear how it turns out.
Thank you again for your honest feedback and for continuing to use the products! 💛
Kind regards,
The Titancore Team
Not as expected from the website
Not as expected from the website my egg got stuck to the pan and I did follow the directions recommended
23. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Titancore
Hi Aneta,
Sorry to hear this experience — that’s definitely not what we want for you.
Egg sticking is usually linked to heat level, pan preheating, or a small amount of oil/fat not being used even on non-stick surfaces.
You can also find more detailed guidance here:
https://get-titancore.com/pages/usage-tips
https://www.facebook.com/reel/2794073487631159
If you’d like, our support team can also review your cooking process and help troubleshoot further so you get the best performance from your pan.
Warm regards,
The Titancore Team
Vastaus yritykseltä Titancore
Thank you so much for your kind words! 😊 We’re thrilled to hear you’re enjoying the products and truly appreciate your support. 🌟 Happy cooking! 🍳
Kind regards,
The Titancore Team
It’s funny how titan core can’t reply
It’s funny how titan core can’t reply
To my emails but they quickly get into a negative review. They have advised me to use medium heat, I have explained to them I cooked in the lowest heat of of the smallest hob. I can’t cook any lower.
I am having this investigated by my bank. I would advise everyone to keep your receipt, take photo video evidence and do a chargeback through your bank.
24. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Titancore
Hi Nas,
We’re really sorry to hear about your experience and that you feel you haven’t received a timely response from our support team. That’s definitely not the level of service we aim to provide.
Regarding your cooking experience, heat settings can vary significantly depending on hob type, pan size, and cookware material. Even on the lowest setting, some induction or powerful gas hobs can still generate higher-than-expected heat, which may affect performance if the pan is not fully preheated or if there’s no gradual heating process.
We do have detailed usage guidance that may help improve results here:
https://get-titancore.com/pages/usage-tips
You may also find this quick demonstration helpful:
https://www.facebook.com/reel/2794073487631159
We would still really like the opportunity to review your case properly and help resolve this with you. If you haven’t already, please reply directly to our support email with your order details so we can assist you further.
Thank you for your feedback.
Warm regards,
The Titancore Team
Damaged Lid replaced as promised Thank…
Damaged Lid replaced as promised Thank You.
One of my three pans, been used three times, has stains after use, an omelette stuck and had to be scraped out the pan and it appears to heat unevenly.
24. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Titancore
Hi Margaret,
Thank you for your feedback and for your kind words about the lid replacement — we’re glad we could sort that for you.
We’re sorry to hear about your experience with one of the pans. Staining, food sticking, and uneven heating can sometimes happen if the pan hasn’t fully built up its natural seasoning layer yet or if heat settings are too high or uneven across the hob. We’d really like to help you get the best performance out of it.
Please take a moment to review our care and usage guidance here, as it covers heating methods, seasoning, and maintenance in detail:
https://get-titancore.com/pages/usage-tips
https://www.facebook.com/reel/2794073487631159
If you’d like, our support team can also take a closer look at your specific case and help troubleshoot further.
Warm regards,
Team Titancore Team
Great non-stick quality!
23. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Titancore
Hey!
That's what we love to see! The hammered titanium surface is designed to do exactly that — no coating to wear down, no performance drop-off over time. Just pure titanium working the way it should, every single cook. Thank you for sharing!
Greetings, Team TitanCore.
Love the pans
Love the pans. The work as advertised. When a need a replacement on one of them. It was easy.
20. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Titancore
Hey!
Pans that deliver on the promise AND a replacement process that doesn't give you a headache — that's the full experience we want every customer to have. Thank you for trusting us, and for sticking with TitanCore. We've got you covered whenever you need us. Reach out anytime at info@get-titancore.com!
Greetings, Team TitanCore.
Good looking product cooks well
Good looking product cooks well. Pan is not completely flat on a surface. It rocks slightly.
23. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Titancore
Hey!
Really glad the pan is cooking well for you — that's what matters most!
Greetings, Team TitanCore.
Non-toxic pan
I finally came across this pan provided non-toxic pan with great discount
23. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Titancore
Hey!
Welcome to the TitanCore family! Pure titanium, no PFAS, no coatings, no compromises — and a great deal to go with it. That's a win all around. Enjoy every cook, and if you ever have questions don't hesitate to reach out at info@get-titancore.com!
Greetings, Team TitanCore.
WARNING TO ALL,Never received item ! ORDERD From Amazon, wok came next day..
Never received item , or anything from them but spam!!!
Customer service is Non Existent??
Asked for refund,nothing from them!
Disputed charge & took it up with
My cc company..
5. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Titancore
Hey!
We are truly sorry to hear this — this is not the experience we want for any customer, and we understand your frustration completely. Not receiving your order and then not hearing back from us is unacceptable, full stop. Please reach out to us directly at info@get-titancore.com with your order details and we will make this right as a priority. We take every case like this seriously and want to resolve it for you properly.
Greetings, Team TitanCore.
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