GEPRC Arvostelua 37

i ordered a geprc drone that was a pnp, as i tried to tin the pads in order to prep the fc for my receiver the pads started to lift from the pcb, i had not soldered anything onto it yet the coating was gummy and all over the board and any heat would just rip off the pads. so i reached out to them hoping that they would exchange it, instead they said that i didnt know what i was doing and said they wouldnt work with me to make it right.

If I could give no Stars I would….
I will never in my life order from this place agin. Ordered drone and 3 batteries, They sent me 1 battery…. it’s been a month and still have not received my drone nor my other 2 batteries.

Thank you GEPRC!

Solid Service.

thank you for assisting me with my upgrade.

They sent me a defective drone. The drone would not bind. Some of the solders were very bad and some wires were hanging by just a single strand. Some bad wire stripping. At first they told me that I was doing the bind procedure wrong so it was not binding. I then lost a video signal cause the strand of wire broke. They then cut off my emails. They would not respond. I tried for weeks and still no response. i finally gave up and wrote off the $400 as a learning experience. I would not trust this company or their employees. Buy from a third party vendor ONLY.

Was initially worried about ordering from GEPRC given the reviews here, however I went ahead and ordered a GEPRC Phantom HD (with express shipping). Got it properly packaged within a week. Everything is working perfectly and well-assembled.

I wish I read this review, I too having issue with this company and I don’t know why they are in business. They sent me a defective drone cinalog 25 analog. One of the motor is not working. It took them awhile to ship it and they have not reply back with the message or ticket I opened. I am going to open a case with PayPay.

Geprc support responded and they told me to get a GEPRC battery 660 and I did and the problem did not fix it. The one motor is still spinning slow. I don’t know why would they think the issue was battery.

I ordered ths drone 6/11/2022 and I got it after many weeks. right from the start I already or out of the box the one motor is spinning slow the GEPRC suppport started saying to replace the battery with GEPRC 660 battery which did not resolve the issue. GEPRC support then said to move the bad motor to another ESC PAD so they can determine if its a bad FC or motor. (this will involved soldering) Well its bad FC board and they want me to pay for new one and may I remind you I just got this drone from them. Never again, bad company.

J’avais lu les avis négatifs, mais j’ai quand même fait une commande, mal m’en a pris, heureusement qu’il y a la protection Paypal.
Leurs combine, donner un numero de suivi probablement édité en ligne, dire que le colis a été envoyé alors que les pièces commandées ne sont probablement pas en stock.
C’est dommage car si dès le départ ils jouaient la transparence j’aurais probablement patienté plus longtemps, en ces temps de Covid, on peut comprendre. Là, c’est malhonnête de leurs part.
Point a moitié positif, ils me remboursent la commande a ma demande, preuve que le colis n’a pas été envoyé, mais en gardant une dizaine d’euros en frais ??!!. J’ai donc cette fois ouvert un litige Papal pour être remboursé à 100%.
Bref, bon matériels a en lire le essais, mais shop vraiment pas au point.

Very bad experience, stay away from their online shop! I ordered two quads 2 weeks ago and paid via PayPal with express shipping to Germany. A week later I asked when they would ship and they always said "tomorrow" but they never did. I started a PayPal Case and then they responded "We can ship today if you cancel the case" so I did, but they lied and never shipped. It continued with "good news we ship tomorrow", but that never happend, nor the day after. So now for days I'm asking for a refund and all I get is a "I will assist you with your refund" but they are not refunding, nor shipping. Looks like I'm out of ~ 750 USD, going to file a police report for this and never shop there again. I advise you to stay away from their shop and if you really want their products, get them while they are stocked at your trusted shops. Order #38561 Ticket #47974

Terrible experience, over a month and my order still results "returned to shipper". Customer support is bad (ticket opening page is broken, email responses are slow), I wish I had never ordered there. I am asking now for a full refund of the order. But the damage is done as I am in trouble for shoot now. Avoid.
[edit] changed to 2 stars due to the fact that after my complaint, they shipped with high priority (UPS) and included a small gift to apologize

I first want to say I loved this quad that I purchased so much I purchased it twice. The first time was through getfpv.com and the 2nd was direct geprc.com. Purchasing direct I thought I would be getting the best product. The reason I’m giving it 1 star because on arrival of my 2nd dolphin I could not get the video to work. I tried changing the cam and when that didn’t work I decided to reach out to the manufacturer. I emailed them explaining my video will not work and sent videos of a black screen. Mind you I never have flown this specific quad and it is brand new. Sent pics to prove that as well. Geprc emailed me asking if I had another VTX to try on it. I explained to them that I did not want to mess with this quad and end up making the problem worse and them refusing to fix it or replace it. I then asked them to just send me a replacement. They ask me to mail this quad to their California location but no shipping label was sent. I asked them if they could send me a label so I didn’t have to spend more money than I should have to in the first place. They said no and they expected me to pay for shipping on a product that never worked to begin with which frustrated me. I don’t have a problem with paying for shipping when I am returning something but I am asking them to send me a replacement quad that works correctly and not a half working lemon . If you are going to buy this quad, I highly recommend! It is definatly a ripper but purchase it from a source that you trust. Im not happy I must now pay $20 more to ship this to a place to get one that works. I might as well just buy a new vtx for that amount of money to ship and just fix it myself. I’ll never buy direct Geprc again unless they make this right and just send me a stupid cheap shipping label!

DO NOT ORDER anything from them! I have ordered cinelog 35 for 500 usd + 40 for shipping and got nothing from them already 15 days after I open dispute on PayPal and I hope I will get my money back. DO NOT TRAST THEM

Absolutely trash. DO NOT BUY ANYTHING FROM THEM! I bought the tiny go 4k version and the flight controller fried within 3 weeks. Reached out to them and they said to buy another one at a discount. So I did and that one had issues from the first flight. So I reached out for repairs and they said to mail it in and they would replace it for free. I mailed it in and then they said they were going to charge me for repairs. I sent them screenshots of the conversation and they pretended that it never happened. They said 1-2 days to verify with support and didn't hear back for over a week. They're super slow on response time, don't answer your questions, are extremely incompetent and will basically scam you out of your money and equipment by lying to you. Will never purchase any product from them ever again and I advise you to do the same.

I placed an order which was processed but not dispatched as they went on a 2 week holiday. It finally arrived but is faulty and if you ask questions you wait 4 days at least for a reply and it very basic not clear answers to your problem then totally ignore you

Don't trust this company , they lie about features and the customer support such as manuals are hard to come by and they don't respond at all!!! Will never buy their products from them in future.

It has been almost two months since I paid for my order. No tracking number no confirmation and no product. Their customer service says that status " is Ok". Therible experience. Stay away. $200 lost here.

DO NOT USE THIS WEBSITE !!!
scammers make out there in the USA but there in Hong Kong, they take your money and don’t send your order then don’t give you a refund,
Stay well away