Geniepoint Arvostelua 165

I will never use this company again and to be honest, have no idea how they are still in business. They singlehandedly demonstrate why EV charging regulations are needed because hopeless service such as provided by this joke of a company should not go unpunished. I have not had a successful charge at a Genie Point charger for more than a year and have now vowed to stop trying. Even their own map has that many red dots on it showing broken chargers it looks like it has got mumps.

Keep away from Geniepoint it's an absolute rip off. I have charged after hassle and the machine not working properly, I charged my car for around 30 mins. At Tesla I would pay around £20. I was billed £61 by Geniepoint for around 30 mins charge. DO NOT USE GENIEPOINT unless you want to be ripped off.

Please just go to other charge points and avoid these charge points. The rates are extremely high compared to BP Pulse or InstaVolt. Never Again.

Recently, Geniepoint upped their EV holding charge from a fair £8 to a steep £25. Charging twice daily? That's a potential hold of £50, only to be adjusted against a mere £5 to £10 charging cost. Plus, the 5-day bank reconciliation means a floating £250 weekly from my account, with an unjustifiable £200 excess. I get the need for holding fees, but this is overboard. I might have to look elsewhere unless this changes. Disappointed

Beyond useless. Brand new unit in Morrisons Penrith. Appeared to be in service. Authorised payment then errored out. Called customer service who quite clearly couldn’t be bothered to help, advising the unit was broken. I kinda knew that. Had a similar experience last year at Morrisons Selby too. Simply don’t know how they get away with it, or why Morrisons aren’t on their case.
Also, whilst I’m at it. App is pathetically basic. More technology in a 1980s Speak n Spell console.

Absolutely terrible. The charger clearly stated the charge I was going to be paid in 2 places (30p/ unit) but I was then charged 79p/unit once i got sent the bill.
Chatting to customer services you get absolutely nowhere. They promise to ring you back but they do not. If it was possible I would never use Geniepoint again.

Absolute rubbish. Driven to 5 locations this afternoon locally (Leeds area) , every single one out of service.
2 in Otley, 3 on kirkstall road, I on burley road.
Worst company to call or to get assistance.

If you search on your sat nav and it comes up with geniepoint just ignore it. You’ll be wasting your time. I felt like throttling someone from that firm. So frustrating and used up a few valuable percentage of battery. AVOID AT ALL COST

Sat waiting for an engineer for over 6 hrs to get the charger released from my car. Was advised to Call RAC who came out and said it was the charger not the car. Was advised by customer service that an engineer would call no calls received would not divert my call or let me speak to a manager a joke of a company

Just tried to charge at Portway Park and Ride. Disappointed to see it was GeniePoint but got through to someone on the helpline very quickly, of course he wasn't able to get the fast charger to work, the slow charger already had a "caution"label attached. He said that they were having connection issues. I don't understand why Bristol City Council would allow such an appalling company to take up space in their Park and Ride

I’ve just used GeniePoint for the first time! 8kws for just over £7 I’m gob smacked, Tesla charges me quarter of the cost.
Will not be using these again and shame on Morrisons for letting these rip off companies put their charge points on their property.

I’ve tried several times at different stations .. all we’re not working but I still got charged it’s an appalling service
Stay away from this app it’s not to be trusted

Useless, despite having app… will avoid this company if I can

Absolutely appalling. cannot register using copy and paste, which makes life difficult for a complex password. Finally managed to register and tried to find a specific, private, destination charger administered by Geniepoint but it doesn't show on the map.
Map is clunky to use. My experience so far seems to mirror that of most app reviewers. Will probably find alternative charger to use.

The website and app need serious re-working.

Never found a Genie Point charger that works.

Neither of the chargers at two different branches of Morrisons worked. Avoid.

App said chargers were working. Drive there on holiday. Did not work. Phoned GeniePoint technical support they said oh they are out of order. Waste of time and effort and app incorrect. Terrible first experience.

Totally unreliable. Have attempted to use geniepoint at multiple sites around Wales (mainly on Morrisons car parks). Invariably out of order, DC chargers are always ‘temporarily unavailable’, Type 2 AC occasionally works.
Avoid.

Although my experience wasn’t a smooth one, the after re from GeniePoint was second to none. To be fair the issue wasn’t with Genie point. I charged my car successfully and ended my charging session but it didn’t close correctly so unfortunately I was charged an overnight fee although my car had left the car park. I contacted GeniePoint and they could see I had attempted to end the charge session and have agreed to refund me the charge. Couldn’t ask for more in all honesty, great service.

I needed to charge my works car up for my journey in to work. I have used the charge point in the Morrison at Hadleigh a lot of time and the price was the same as a lot of places, but when I went to use it to recharge the price had gone up all most double. I had no choice but to use it. Why has it gone up so much when we are being ask to use electric more than diesel. I will use other companies instead from now on until they realise the price is putting people off