I recently bought a pair of sunglasses from Gem Opticians. I wanted live pictures of the product and was deciding between a couple of them. They were extremely prompt with the response and had quite a... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
I purchased Cartier sunglasses form Gem Opticians online. They provided every detail I asked. They sent me the real pic of the sunglass in store. Article was delivered very promptly. Everything went v... Näytä lisää
For me gem opticians was new gone through online @ generally online shopping v cannot trust , but gem optician proved me wrong Got amazing sunglasses of Prada worth 34,000/- it’s totally amazing th... Näytä lisää
It was a great experience shopping with gem opticals. The shades were genuine with bills and box and everything. They even offered me a discount which made the whole experience even more enjoyable.
Yrityksen tiedot
Yrityksen kirjoittama
Gem Opticians was founded in 1969 on a single belief — that eyewear is too personal to be left to chance, or to a retailer who curates for convenience rather than the customer. Three generations of the Kataria family have held that belief without compromise, building something rare in modern retail: a house where expertise and care arrive before the sale. Our boutiques in South Extension, Ambience Mall Vasant Kunj, and Select Citywalk Saket New Delhi are not stores in the conventional sense. Each houses a world-class eye examination clinic alongside one of India's most carefully assembled collections of luxury eyewear — Cartier, Chanel, Chrome Hearts, Jacques Marie Mage, Dior, Tom Ford, and over a hundred others. Every frame is chosen with intention. At gemopticians.com, that same world exists without walls. India's most discerning eyewear destination — now accessible from anywhere across the world. The collection is identical in its curation, the service identical in its care. Customers from India and beyond have discovered GEM online and trusted us with purchases that matter — knowing that every frame is authenticated, every order personally considered, and the name behind it has been earned over half a century. Over fifty-five years, we have earned the trust of quietly discerning customers who simply refuse to settle. They return — in person and online — not out of habit, but because nothing else quite compares. Relationships over transactions. Curation over volume. Your eyes, above everything else.
Yhteystiedot
G-23 South Extension Part-1, 110049, New Delhi, Intia
- +91 9310062350
- customerservice@gemopticians.com
- gemopticians.com
4,7
Erinomainen
73 arvostelua
Pyytää asiakkailta arvosteluja
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On vastannut 66 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 kuukauden sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Excellent service!
12. kesäkuuta 2026
Oma-aloitteinen arvostelu
👍Good Quality, Nice Packing, Delivered On Time..., 🙏
7. kesäkuuta 2026
Oma-aloitteinen arvostelu
Very good experience.Thank you Ankit…
Very good experience.Thank you Ankit for your assistance
10. kesäkuuta 2026
Oma-aloitteinen arvostelu
Great experience
Great experience, tried many places but couldn’t find the article i was looking for. But, Gem opticians had it in stock. Great options, authentic, amazing brands.
Thank you ankit, for your prompt response and arrangements.
9. kesäkuuta 2026
Oma-aloitteinen arvostelu
Excellent communication and service…
Excellent communication and service standards
9. kesäkuuta 2026
Oma-aloitteinen arvostelu
Great deals and good selection of…
Great deals and good selection of products available. Got my order delivered in a span of 2 days.
4. kesäkuuta 2026
Oma-aloitteinen arvostelu
Good service and product also with…
Good service and product also with good quality. We can trust the brand.
27. toukokuuta 2026
Loved the experience got delivered same…
Loved the experience got delivered same day thnks to ankit
4. kesäkuuta 2026
Oma-aloitteinen arvostelu
This was my first time ordering my…
This was my first time ordering my glasses with them, the process was smooth. I got in touch with them regarding how i wanted my lenses, Ankit was prompt and more than happy to oblige with my requests and to answer any of my questions.
3. kesäkuuta 2026
Oma-aloitteinen arvostelu
Super good experience!
Ankit assisted me over WhatsApp from the beginning of the process and helped me with product dimensions and images. I was sceptical at first because it seemed too good to be true, but it IS TOO GOOD AND TRUE. I loved the product and the packaging. Fast delivery even with standard shipping!
1. kesäkuuta 2026
Oma-aloitteinen arvostelu
Gem opticians were truly a Gem
Gem opticians were truly a Gem. I started with just one order and I ended up buying 4 more. They have exceptional service and great collection of sunglasses. They deliver it quickly and the packaging is top notch.
They are highly recommended.
26. toukokuuta 2026
Oma-aloitteinen arvostelu
It was beyond expectations
It was beyond expectations. I received the order very quickly and perfectly packaged. I am so happy with this purchase. Excellent service. Recommend buying
24. toukokuuta 2026
Oma-aloitteinen arvostelu
Gem opticians - Top Notch
I have been purchasing sunglasses from Gem Opticians for the last 2 years and I can tell that their service is impeccable. They are one of the very few retailers in India who stock the best luxury brands with a wide range of models. Ankit's service and hospitality is top notch and he makes sure that the customer is satisfied completely after understanding the customer's needs. Ankit gave me a detailed explanation of the customized tinted lenses and he is too good and humble. In short Gem Opticians is the best retailer I have ever seen in my life.
22. toukokuuta 2026
Oma-aloitteinen arvostelu
Beware of fraudsters
Beware of fraudsters! I ordered a product worth ₹36,531, but when the package arrived, I was shocked: Gem Opticians had sent me only a pair of glasses worth ₹100 inside the box. When I subsequently informed the company about this, they assured me of a refund or a credit note; however, as time passed, Gem Opticians began to change their colors like a chameleon. The owner spoke to me rudely, and the staff stopped responding to my messages and phone calls. I earnestly request you all not to purchase anything from the company named Gem Opticians; they are engaging in fraudulent activities. Please stay away from such people. I have already filed a complaint in the Consumer Court. May God help me.
8. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä GEM OPTICIANS
Dear Rohit,
We are genuinely sorry to hear that your experience with us fell short of the standard we hold ourselves to. Customer satisfaction is something we take seriously, and every concern raised is treated with the same care, regardless of the order value.
When you reported receiving an incorrect item, we acted immediately. Despite our own formal investigation already being underway with our logistics partner and the concerned authorities, we chose to give you the benefit of the doubt and arranged a like-for-like replacement of your exact Prada order without asking you to wait. We shared photographic and video proof of the replacement unit before dispatch. This was not something we were obligated to do. It was a reflection of how seriously we take our customers' trust.
We were therefore surprised when, rather than accepting the replacement of the product you originally ordered and paid for, the conversation shifted. First to a refund request, which our published policy does not permit, and then to a request to substitute your order with a different product entirely at a discount that was not applicable at the time of your original purchase. We want to be transparent with anyone reading this: we were willing to make things right, but we were not in a position to go beyond what was originally contracted, particularly under the circumstances.
We respect every customer's right to approach any legal authority and will cooperate fully with all proceedings. However we must be honest. A customer's willingness to accept an entirely different product at an additional discount, but not the exact item they originally ordered and paid for, is something that combined with the threats made, we are obligated to flag to the investigating authorities as part of the complete record.
GEM Opticians has served customers for over 55 years. We have always believed that the right resolution, offered in good faith, should be enough. We remain that brand. But we also owe it to our genuine customers and to the integrity of our business not to allow the review process to be used as leverage to extract resolutions that go beyond what is fair and contracted.
Our doors remain open to any customer who wishes to resolve matters in good faith. As formal proceedings are now underway in this case, we are required to allow the investigation to conclude before any independent resolution can be extended. We hope for a fair outcome for all parties.
Warm regards
Team GEM Opticians
The service was just as good as the…
The service was just as good as the products. They have a wide range of options and the staff is more than happy to assist you in making your purchase. It surely lives up to its name.
21. toukokuuta 2026
Oma-aloitteinen arvostelu
Absolute customer delight- 3 sunglasses
It has been an absolute pleasure to be a customer. I ordered three sunglasses, one for myself (Burberry), one for my wife (Michael Kors) and one for my mother (Swarovski) in October 2024. All three were delivered seamlessly and in pristine condition. Original products when delivered with such promptness, care and personalisation, they last and the same is the story with the three sunglasses. They continue to remain in prime shape given the quality. Also reaching out to Gem team for any query is just a message away. Fantastic work, I stand as a very happy customer.
18. toukokuuta 2026
Oma-aloitteinen arvostelu
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