Gaura Travel Arvostelua 

It was a very good experience booking ticket with Gaura travel.....👍🏻👏🏽

We booked a ticket for my grandad through Gaura Travels from Brisbane to Delhi via Kuala Lumpur with Malindo Airline. We were initially reluctant to book this flight as my grandad suffers from dementia and Parkinson disease; disembarking and boarding multiple flights would take a heavy toll on his body!! However, the agent reassured us that the flight is direct, only stopping at Kuala Lumpur for refuelling, all passengers stay on board. We double, triple checked the information with the agent too! We were extremely disappointed to find out that the flight stopped in Kuala Lumper and all the passengers had to disembark! Even worse was that the flight stopped in Denpasar, Indonesia before landing in Kuala Lumper!! This information was never provided to us on the itinerary!!!

We were lied to by the agent, I feel that Gaura travels SCAMMED US!! The Covid situation, lack of flights, visa expiring, most of the passengers did not have a lot of options to fly back to India. We were in a vulnerable situation and Gaura Travels took advantage of the crisis. The agent hurried us by saying that there were limited tickets available, offering a discount code, and of course saying “YES” to all of our requests. The agent offered to increase my grandad’s check-in allowance at a discounted price for peace of mind, it seemed like an ideal option! However, disappointingly, the staff at the airport counter reduced our baggage at the last moment by 10kg!! We paid for 40kg check-in luggage with Gaura travels and we were forced to limit our baggage to 30kg with no lenience!! Terrible management, and unprofessional to say the least!!

My grandad thankfully reached Delhi, but it was obvious that he was tired and confused! Gaura Travels made a bad situation worse!! They knew everyone’s position but chose to manipulate us and play with our emotions!!

Extremely disappointed, never booking through Gaura Travels again!

I booked flight for my elderly father from Adelaide to Delhi. They gave me quote of Virgin Australia flight from Adelaide to Melbourne and then Singapore Airline from Melbourne to Delhi via Singapore. Nd They charged me for the abovementioned flight and the only reason for choosing the flight was safety, comfort, and shortest route. Two days before the flight I got call form their customer service that “due to lockdown in Melbourne, it is recommended that you travel from Adelaide to Sydney and then from Sydney to Delhi via Colombo with Srilankan Airline”. The travel agent tried his best to convince me that this is the best flight considering the lockdown in Melbourne. When I questioned him how its going to affect my dad’s flight as he is not going out of Melbourne Airport. He then changed his tone and stated, “I will mention in notes that you only want to fly from Melbourne and with Singapore Airline”.
Then just less than 24 hours before flight, they changed the Virgin Australia flight from Adelaide to Melbourne without advance notice or consent. Also, the waiting time at Melbourne was increased form 4 hours to 12 Hours. I spoke with then numerous times and explained that my Dad had been operated for throat cancer last year, he has been diagnosed with depression and waiting for longer time in public areas at airport will expose him to COVID-19 infection. It is completely unfair, and Gaura Travel should at least make arrangement for their food and accommodation at airport or provide him the other travel arrangements. But even after tens of calls and email back and forth nothing happened. They failed in their customer services and were completely unhuman and unethical in their dealing with customers. I honestly would request all the Indians in Australia not to trust such dodgy travel agents who put their profits first and claims to uniting families all over the web.

I received best customer service from the team (ayul).
Thank you guys for your assistance.

Cheers,
Vinod Mudunuri

Never book with them!!! Bloody frauds!! This travel agent just wants to fool people and loot them. I had such a horrible experience. I had booked my flight from Melbourne to Ahmedabad for 18th of dec for economy plus with luggage allowance of 40 kgs. Later I got a call from them saying you can upgrade to business class and I did that as sounded a good deal to me. The whole upgrading process was done on the call. I asked the lady on the phone to give me the details and I would transfer the amount. She said I need to pay while I’m on the call I said okay. After that I asked about the luggage allowance till Ahmedabad and she goes, “your business class is only till Delhi” so asked that’s fine but what about my luggage?? And she said ohh you won’t get 50 kg till Ahmedabad you’ll have to pay. They should have informed this first rather than just worrying about the money and payment. Completely misguided me and all they were concerned about is money. Later I made peace with it. After Sometime I called them again and asked about how many pieces of bags I can carry and divide them into 50 kgs. They said only 2 pieces. So if I’m carrying 40 kgs it’s 2 pieces and if I’m carrying 50 kgs still 2 pieces. This doesn’t make sense at all. Moreover, these details were never mentioned in itineraries when you book online. I’ll attach the screenshot here. When I called them again and again to know what’s going on or what I can do about the situation they said email us and wait for the reply. I had my fight in less then 8 hours and they wanted me to wait for their reply which apparently hasn’t come yet. They said they’ll be calling to back assisting me and I do not need to worry, they said they have taken down details and my query and forwarded it to the authority. Never heard back from anyone!!! Therefore, pathetic travel agent, horrible service, disgusting staff, & no moral or business ethics. Fooling people! Once they got the money they do not care about their customers. They were being nice and good only until I paid.

Very bad customer service.For bookings they will call numerous times in a day but when comes to refund, no one will answer.I got 100% refund for 3 tickets of my family which I booked through a different agent for the same flight, where as I couldn’t get refund for 1 ticket for the same flight which I booked through Gaura travels.Very disappointed.

DO NOT TRUST
3 major incidents of randomly changing fees after all is finalized. No response from Management.
the quoted fee per ticket was upped by $200 costing me extra $800
the staff were scared management would cut their pay. The Australian management must be unethical. change fee was randomly changed from 280 to 340 no explanation. The re book ticket fare was $500 more in just 40 hours. I found the same ticket for $500 less on another site and booked it there.