Paid €197.23, they got everything back on 14 September, still nothing: scam-like experience
Ordered on 25 July 2026 (order #152937), paid €197.23. The confirmation stated "Taxes: €0.00". One item was out of stock, so the order was split; the commercial invoice was only issued on 10 August.
When the parcels reached France, the carrier demanded €60 in import charges on the first and €15 on the second before delivery. Neither amount had been disclosed before the order, and the confirmation had explicitly stated that no taxes applied. I refused charges I had been told did not exist. Both parcels went back. Under French consumer law, charges not disclosed before purchase cannot be passed on to the buyer afterwards (Articles L221-5 and L221-6).
The seller offered €167.23 instead of €197.23, withholding €30 as "customs fees", and made even that partial payment conditional on the parcels physically reaching its warehouse, with no date given.
That condition is now met. Their own tracking link shows parcel #152937-a was collected by them at Grove City, Ohio, on 14 September 2026 at 13:16. Twelve days later, no refund has been issued, not even the €167.23 they do not dispute.
Article L221-24 of the French Consumer Code states that a refund may be withheld until the goods are received or until the buyer provides proof they were sent back, whichever occurs first. I pointed this out. Their written reply of 10 September 2026: "While I understand your reference to Article L221-24 of the French Consumer Code, our policy requires that we receive the items back at our facility before we can initiate the refund process." That same email ends with "Thank you for choosing GASPER.CO."
Nine weeks after payment: no goods, no refund, and they now hold both.
To other buyers outside the US: do not rely on "Taxes: €0.00". Budget for import charges at delivery, because they will be demanded and your refusal will be treated as your fault. I would not order here again.
