Gaiana Entheobotanicals Arvostelua 

22
TrustScore 2.5/5 tähteä

2,5

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 1/5 tähteä

Sad to see that even after telling that I need their turkey tail mushroom powder for medicinal purposes, they are saying that their product is pure and third party tested but when I ask for proof they... Näytä lisää

Yritys on vastannut

Saanut 1/5 tähteä

I ordered palo santo through bank transfer, which I find very shady, as it was the only non-crypto payment form. They sent me a batch of fake palo santo wood, and I was never able to get refunded. I e... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

I have in general and for a long time enjoyed gaiana's services, and they have always been quick to deliver. However, one month ago, I ordered an expensive package which hasnt seem to have gone... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Pretty quick shipping from the day I ordered to arrival (I'm residing in Denmark). I usually forget to rate regular purchase experiences, but this one stood out due to the company' frequent updates... Näytä lisää

Yrityksen tiedot

  1. Luomumyymälä

Erilaisten ulkoisten lähteiden tuottama tieto

Ethnobotanical wholesale and retail supplier of rare herbs and plants.


Yhteystiedot

2,5

Välttävä

TrustScore 2.5/5 tähteä

22 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 100 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 1 viikon sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

2,5

Kaikki arvostelut

(22)

2 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 1/5 tähteä

Sad to see that even after telling that…

Sad to see that even after telling that I need their turkey tail mushroom powder for medicinal purposes, they are saying that their product is pure and third party tested but when I ask for proof they send me a word document looking 1 page file that a 5 year old can ask chatgbt to put together and when I ask them to name the third party tester that made this ‘document’ they ignore me. Waste of time and completely untrustworthy company. If you need certain products seriously for their health benefits avoid shady companies like this.

14. heinäkuuta 2026
Oma-aloitteinen arvostelu
Gaiana Entheobotanicals-logo

Vastaus yritykseltä Gaiana Entheobotanicals

Hi Patrik, thank you for taking the time to share your feedback.

We're sorry to see that you've rated your experience with us as 1 star, particularly as no purchase was ever made. We would, however, like to clarify and address a few points for the benefit of future readers.

You requested documents that support the quality of our Turkey Tail mushroom, and we sent you the Certificate of Analysis (COA) provided by our supplier, which was not created with AI. The document was a redacted copy because the original contains confidential supplier information that we are unable to disclose. Protecting suppliers' confidential information is standard business practice.

We also explained that we do not possess any additional documentation beyond what we had already shared. Throughout our correspondence, we were honest and transparent about what we could and could not provide. Your statement that we ignored your emails is simply not correct. We responded to your last email and clearly explained that we do not have any additional information or document other than what we already provided you.

For that reason, we find this 1-star review difficult to understand and unfair as no transaction ever took place. Since you decided not to place an order based on the information provided, you did not experience our products or customer service beyond this email communication. We believe it is more constructive for reviews to reflect actual purchasing experiences rather than disappointments of a customers' expectation that exceed what is available to us.

We were transparent and honest that we could not meet your expectations, allowing you to make an informed decision before spending any money with us. We fully respect your decision to purchase from another supplier if your documentation requirements differ from what we can provide.

We remain committed to be honest in our communication with all of our customers. And we wish you the best in finding the mushroom you desire at a supplier that does meet your specific requirements.

Kind regards,
Gaiana team

Saanut 1/5 tähteä

No customer service. Untrustworthy company.

I ordered palo santo through bank transfer, which I find very shady, as it was the only non-crypto payment form. They sent me a batch of fake palo santo wood, and I was never able to get refunded. I emailed several times with no response. no customer service. untrustworthy company.

27. tammikuuta 2026
Oma-aloitteinen arvostelu
Gaiana Entheobotanicals-logo

Vastaus yritykseltä Gaiana Entheobotanicals

We are sorry to read this review and that you assume we are not trustworthy. It's a shame when we request for more information that you didn't respond to our request. So, we can't verify the validity of your claim and not giving us the opportunity to resolve the matter.

The best way to reach our customer service is via the contact-form on our website or simply replying to your order confirmation email.

Please reach out to our customer service and we are more then willing to help.

Saanut 5/5 tähteä

First impact

At first was pretty sceptical about ordering stuff in the web, so i got here to Trustpilot, read a bit a web site gaiana.lv and become lil bit calm :) so i made an order.
Order came quite fast to east Europe, quality as described, so it is what i ordered, plus i got bonus sample of other product i could choose.
I am very satisfied with the service provided, thanks.
Definetly recomment and will order more in future
5 stars for service, price and quality!

4. helmikuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

top notch quality

Goods arrived within 3 weeks to a EU country, and the quality was superb - top notch!
I am a happy camper, thanks Gaiana team, sending much love!

13. tammikuuta 2025
Oma-aloitteinen arvostelu
Saanut 4/5 tähteä

I've placed order on their website

I've placed order on their website, paid with bitcoin (which is by itself shady), 2 days passed and there is no update on my order, no response via email (tried to use a couple of emails to reach them), so as far this company is a scam.

Update
They've replied to me and sent the tracking number, so this company is legit and good one.

25. lokakuuta 2023
Oma-aloitteinen arvostelu
Gaiana Entheobotanicals-logo

Vastaus yritykseltä Gaiana Entheobotanicals

Thank you for your review! 

We regard to read that you had the feeling that we are scammers, and we do understand your concern when you didn't receive a reply on your emails for two days. You placed and paid your order during a two day Holiday, so we had a long weekend out of office. That is why you only received an email reply from us the next Monday when we were back in office.

Your order has been processed and shipped on that Monday and you should have received your tracking information. We hope your order will arrive shortly and that our products match your expatiation.

Do not hesitate to contact us if there are any issues and/or further concerns!

Saanut 4/5 tähteä

Very kind support

Very kind support. I can not say much about the product itself as I don't have much experience, but they definetely care about their customers.

17. lokakuuta 2023
Oma-aloitteinen arvostelu
Gaiana Entheobotanicals-logo

Vastaus yritykseltä Gaiana Entheobotanicals

Thank you for your review! We hope you are able to experience our products and that it meets your expectations, so it will be a 5-star review. And do not hesitate to contact us in case you are not satisfied!

Saanut 5/5 tähteä

Herbs and seeds

I ordered several times especially seeds. They are of good quality and no problems to germinate. This is not self-evident at all.
Unfortunately there is no longer Kratom available in the shop. It also was good quality for acceptable price.

31. maaliskuuta 2022
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Legit shop, good owner

I didnt received my parcel, but the seller was kind enough for a reship customer service is good, the only problem is DPD/chronopost.

Shop is 5 stars, but delivery in my country ( France is poor)

Edit : I got my parcel after a reship with UPS, quick delivery

9. joulukuuta 2022
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

No Joke

No Joke. Because God showed me this side men what the duck. i love it. they offer you herbs that you’re dreams come true. Please buy on this shop regardless where you’re country is at. you’re amazing. thanks.

18. syyskuuta 2022
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Before I found out about Gaiana I…

Before I found out about Gaiana I bought my Kratom at another shop. Instantly got a gastritis, probably because their product was contaminated, after that I thought I’ll never touch this product again. That was unless I ordered my first package from gaiana. Gaiana has the best prices, the best products and the fastest shipping. Gaiana showed me how life changing Kratom can be. It is affordable and I deal with almost no side effects because their products are clean. I already ordered like 4kg from there and was never disappointed. The only thing that I can critique is that I always thought that the free gift section was just advertisement but that was probably because I didn’t paid attention. Thanks to the other reviewer for mentioning it. And thank you gaiana! You saved my life!

12. lokakuuta 2021
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Shady website - but surprisingly good experience!

Pretty quick shipping from the day I ordered to arrival (I'm residing in Denmark). I usually forget to rate regular purchase experiences, but this one stood out due to the company' frequent updates no where my order was in the process from order receival, processing, shipping (I think i got a total of 4-5 mails). Very Comforting. And the mass of the content was exact to the gram.

Disclaimer: First time user at the website.

22. elokuuta 2021
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

I have in general and for a long time…

I have in general and for a long time enjoyed gaiana's services, and they have always been quick to deliver.

However, one month ago, I ordered an expensive package which hasnt seem to have gone anywhere.

There is no answer when I attempt to contact them, so this review is my attempt to somehow get a hold of them.
Perhaps they are unable to send, because of lockdown, but they should be able to answer their customers
EDIT: This seemed to be caused by a unforseeable mistake, I am now in contact with them

3. helmikuuta 2021
Oma-aloitteinen arvostelu
Gaiana Entheobotanicals-logo

Vastaus yritykseltä Gaiana Entheobotanicals

I'm sorry to read that you still have not received your order or a reply on your email. We reply to all emails we receive, however there is always the change an email get flagged as 'spam' and ends up unnoticed in a spam-box. I want to ask you to try and contact us again, as advice always try to reply on an email you already received from us instead of sending a clean new email this can make the difference.

Saanut 1/5 tähteä

Customer service non-existent. Lost order

I mean it's one of the cheapest options in EU but I don't care about that when the customer service is aweful and non existent. They seem to avoid resending my lost order and I'm a freaking regular ordering like once a month from them. Sketchy.. I would avoid for the time being..

10. tammikuuta 2021
Oma-aloitteinen arvostelu
Gaiana Entheobotanicals-logo

Vastaus yritykseltä Gaiana Entheobotanicals

I'm sorry to read that you are not satisfied with our service, but I can't verify or identify who you are and if you are a customer?

Saanut 5/5 tähteä

Do not think twice!

I seen a review on her saying think twice, where my advice would be don’t think twice.

I am a repeat customer with gaiana! Only place in Europe I get my Kratom from, I have tried many vendors in Europe with good quality Kratom and insane prices and bad quality and better prices.

Nothing can compare with Gaiana’s quality and price range both are AAAAA+ . Shipping is the quickest I have found too, usually here in 2 days which is really good.

Last thing I’d like to mention is the customer service. I had a problem recently and contacted customer service and they dealt with it and replied within the same day. Quick, easy and friendly.

15. lokakuuta 2020
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Kratom gave me my life back, I have chronic fatigue syndrome, depression and anxiety

I have chronic fatigue syndrome, anxiety and mild depression (both diagnosed by a psychiatrist, not self-diagnosed) and kratom (+kanna + St. Johns wort, which I also order from them ) have given my life back. It's no longer a struggle just to get out of bed and go to work. I HAVE ENERGY AND VITALITY, and I forgot what that even feels like. Now, which is unbelievable to me, I actually have energy sometimes (I don't feel anything from caffeine just being uncomfortable, stressed, jittery, pulse elevated but no energy ) and sometimes I even like going to work, which is UNBELIEVABLE! I hated my job, now there are days when I like it. :D Haven't happened in 8 years, that's for sure So, thank you, and thank you mother nature for providing us with these fantastic healing herbs, they sure healed me. Red thai is by far my favourite kratom strain from them, prices are great, recommended.

Small issues with the company:
Sometimes they don't answer emails or if you have two questions or two issues just write separate emails, because the guy who reads the emails apparently gets confused if there is more than one thing in the email and only reacts/answers to one of them, this happens all the time, but it happens everywhere else too, common human error.

You can't use credit card on the website, you have to do a wire transfer, it's annoying, but I know it's not their fault, credit card companies don't deal with shops selling kratom.

They have this free gist for orders over €50 thing going on, so easy to miss it, so easy to not tick the box, I forgot to add my free gist at least two times already, they should make it more visible, make it pop more.

One more thing:
All these complainers/negative reviews writing about bad kratom batches, that it was disappointing after so many years of ordering to not feel anything from the last batch. IT's YOUR FAULT, YOU ARE AN ADDICT AND YOU HAVE DEVELOPED A TOLERANCE! It's not their fault, did you just think you can just take a shitton of kratom without a break, for years, without developing a tolerance? Damn people are so dumb, just disregard these dumb, complaining, freeloader junkies (they only complain to get free stuff I bet!), must be horrible to deal with them on a daily basis. Condolences to the guy dealing with them. :D

Also this guy who says they are a scam just below me, I've been ordering from them for years, they aren't, probably some competitor trying to slander them, weird.

9. tammikuuta 2020
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Think twice!

Do not use this company . Customer service is nonexistent. Package missing and they refuse to communicate.

5. marraskuuta 2019
Oma-aloitteinen arvostelu

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