Drawdown -overall drawdown LIMIT harsh one (every traded will fail at some stage) my story brought 5k two & 10k one account one 5k lost due to sllppage 10 k lost due to overall draw down li... Näytä lisää
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Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Really great prop firm ready to help passionate traders get funded. The prop firm got reasonable spreads with no slippage and great customer support. Especially Victoria is really great, friendly and... Näytä lisää
This platform is more like a Scammer. They are giving offers to attract more people and but after passing through evaluation or 2 Challange phase and KYC completed they don't provide funded or Expert... Näytä lisää
Yritys on vastannut
in support chat no any agent available only chat bot available. no timely answer from support. I HAVE BUY INSTANT ACCOUNT PAYMENT RECEIVE BUT NEED KYC VERIFICATION BUT VERIFICATION LINK NOT WORKING. t... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Founded in 2023, FXCI is an established financial institution dedicated to providing funding for traders worldwide. The company has proudly announced the launch of an innovative funding program, which involves the careful selection of disciplined and consistent traders, granting them support and access to the institution's capital. The company realizes that lack of access to funds is one of the biggest barriers for those who want to hit the next level of trading. With a mission to find as many talented traders as possible who can trade their capital, FXCI has successfully empowered over 3,000 traders since its launch.
Yhteystiedot
6 Burrows Court, L3 6JZ, Liverpool, Yhdistynyt kuningaskunta
- +447753810245
- support@fxci.com
- fxci.com
1,9
Välttävä
137 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Ei ole vastannut huonoihin arvosteluihin
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Very Unprofessional
Very Unprofessional – Refund Not Received After KYC Rejection
I had purchased the 10K funded challenge from FXCI and successfully passed both phases. However, after completing the process, they rejected my KYC without any valid reason. I received an email stating that I would get a full refund, but even after several days, I have not received any refund.
I’ve emailed their support team multiple times, and after several follow-ups, they claimed the refund has been sent. But till today, I have received nothing, and now they are not responding at all.
This is highly unprofessional and feels like a scam. I trusted this platform, completed all requirements, and still ended up being ignored after KYC rejection. I would not recommend FXCI to anyone based on my experience.
20. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä FXCI
Dear Jayesh,
We sincerely apologize for any inconvenience you've experienced and appreciate your patience in this matter.
At FXCI, we always strive for complete transparency and fairness with our clients. Please rest assured that your refund has indeed been processed and initiated from our side. Refund transactions may occasionally take several business days due to banking procedures beyond our immediate control.
We kindly request your patience as the funds reach your account. If you require any further assistance, please do not hesitate to reach out to our support team. We are committed to resolving this matter swiftly and satisfactorily.
Thank you for bringing this to our attention, and we hope to resolve your concerns promptly.
Kind regards,
FXCI Team
Dont fall for this..You have better alternatives
Dont fall for this... they will take ages for giving account... i took 100K 1 step, and it has been more than 3 weeks and the answer you get is our finance department is still verifying your payment, and there is nothing we can do. Kindly be patient.
if by mistake you have passed evaluation, then just forget about funded accounts... as they take minimum 2 months for contract sign as seen in the reviews it is true
24. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä FXCI
Hello!
Thanks a lot for your review. We totally understand how waiting can feel, and we’re sorry for any confusion.
We want to reassure you that we operate with full honesty and transparency. As soon as your payment is processed, the challenge becomes active—no extra delays. In fact, your account is already up and running, and you can start using all the features right away!
If you’re experiencing any issues or have questions, our support team is here and happy to assist you anytime.
Warm regards,
FXCI Team
How do I buy a challenge and wait for…
How do I buy a challenge and wait for the whole week 😭😭, to get the account. The financial department should check up
17. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä FXCI
Hi there!
Thank you for your feedback. We understand that waiting can be frustrating, and we truly appreciate your patience.
Please rest assured that transparency and honesty are at the core of everything we do. Our system automatically activates your challenge once the payment is confirmed, and in your case, the challenge is already active! 🎯 You can log in and start using all the available services right away.
If you have any trouble accessing your account or need assistance, our support team is always here to help. Don’t hesitate to reach out—we’ve got your back!
Best regards,
FXCI Team
Fake prop firm
Fake prop firm. I had passed both phases. But funded live account not provided. Don't fall for cheap prices.
@trustpilot FXCI getting positive reviews by doing some malpractice.
16. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä FXCI
Hello!
We’re sorry to hear you feel this way. At FXCI, we pride ourselves on being an honest and transparent prop firm. Our mission is to provide fair and reliable opportunities to all traders who follow our rules.
In your specific case, after a thorough review, we found a serious violation of our Know Your Customer (KYC) policy. Unfortunately, the documents submitted were altered and did not meet our verification standards. Due to this breach of our terms and conditions, we were unable to provide a funded live account.
We value integrity and fairness above all, and we apply the same standards to every trader. If you believe there has been a misunderstanding, please reach out to our support team—we’re always happy to revisit and clarify matters directly.
Sincerely,
FXCI Team
Vastaus yritykseltä FXCI
Thank you for bringing this to our attention.
Transparency, honesty, and maintaining our customers' trust are at the core of everything we do. We confirm that all reviews published are authentic and provided solely by genuine customers who have experienced our services firsthand. We strictly avoid altering or falsifying feedback in any way. Should you have further questions or need support, please reach out directly—we’re always ready to help.
Warm regards,
FXCI Team
Actually every negative review is right…
Actually every negative review is right about this propfirm I completed my 5K 2 phase challenge account on 20th March but still didn't get the funded account this is a 100% fake propfirm and the customer support is soo worst they always say practice patience that's all but no response when will we get the account. 100% fake propfirm don't buy any account from this propfirm and don't promote this propfirm. If we ask refund also the same response will come form the customer support, so guys don't buy and fall in the trap.
(Thanks for the reply if you read this I have already double checked it, if you have already send the contract sign then send me again....?)
10. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä FXCI
Hello,
Thank you for your feedback. FXCI values honesty and transparency, and we always strive to provide timely service to all our clients. We acknowledge your concern regarding the delay in receiving your funded account. After reviewing your case, we can confirm that your account verification was successfully completed, and the confirmation email about your live funded account has already been sent to you.
Please check your inbox (and spam folder, just in case) for our latest communication. If there's any further confusion, kindly reach out to us directly—we're committed to resolving any remaining issues promptly.
Thank you for your patience and understanding.
FXCI Team
This is wrong website this website not…
This is wrong website this website not sale any live account. Only fool us.this website is only generate revenue from us and 90% peoples are not clear evolution phases but I clear 2 phases and then my KYC rejected without reason.They are tell me reason terms and conditions not followed by me but this is not right.I was all terms and conditions followed by me.
7. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä FXCI
Thank you for sharing your experience.
We understand your disappointment regarding the outcome of your evaluation. While we do not sell live accounts directly, successful completion of trading phases is only part of the approval process. As communicated, the primary reason for your account's rejection was due to the extreme level of margin utilization observed during your challenge. High-risk trading practices, such as excessive leverage, significantly increase market risk and do not align with our risk management criteria. Our evaluation aims to ensure sustainable trading strategies that can be safely replicated under real market conditions.
We acknowledge your efforts, and as mentioned, a full refund of your challenge fee will be issued shortly. We encourage you to reassess your trading strategy according to our guidelines and would welcome your participation again in the future.
Best regards,
The FXCI Team
Friends don't fall pray with this scam…
Friends don't fall pray with this scam prop firm. Because I am a victim and lost my amount. Reason is:-
10k 2 step evalution, daily drawdown is 5%
My results on starting day itself.
First 2 trades results - +$724
Next 4 trades results - -$540
Though I have approx $700 margin in my account my trades were disabled mentioning that I have violated daily draw down rule.
Is this justified?
Support is also such a worst experience that even after explaining still they says "Pl explain more".
7. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä FXCI
Hi there,
Thank you for sharing your feedback—we understand how frustrating this situation can feel.
Your account was breached because your daily drawdown limit was exceeded. Based on your starting balance for the day, your daily loss limit was set at $547.50 (5% of the initial daily balance). Even though your overall PnL was positive initially, your subsequent trades caused your total daily loss to exceed this threshold, which triggered the breach.
We’re fully committed to transparency and fairness, and we clearly outline our drawdown rules in our terms and evaluation guidelines to ensure traders fully understand the limits before trading.
If there's still any confusion or you’d like further clarity on your specific trades, please reach out again, and we’ll gladly provide a detailed breakdown.
Best regards,
FXCI Team
A fake prop firm and a big scam
A fake prop firm and a big scam. I had passed the challenge phases on 11th March phase 1 with 70℅ win rate and phase 2 with 90℅ win rate and first after passing I had to wait for kyc verification for 11 days and after that i had to wait another 15-18 days for email for contract but instead of contract they send a mail regarding that your strategy is too risky for us to provide you a live account seriously man if it was risky how can I get that much win rate, after having 2yrs experience I put these trades as a confirmed entry. I am also funded using same strategy with big firms like goat funded trader.but fxci they made me wait almost a month for this message and now they said they will refund money in 5 working days. I dnt know that they will seriously refund or not many people faced the same, before buying I was reading the reviews in trust pilot, but I didn't believe and go for challenge. But it's my biggest mistake to buy a challenge of fxci. If you want to waste your time then go for it. Before buying check their discord and see payout their last payout was way before. Now I just want is my refund. Hope I get it. I advice everyone dnt go for fxci seeing the cheap price as cheap prices their service is also cheap. Go for reputed firm like goat, funding pips etc. Dont go for fxci I bet you. You will regret your decision if you ignore this review. If anyone has any query they can ask. I will provide them proof.
4. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä FXCI
Dear Mr Prabhjot,
We're very sorry to hear about your experience and apologize for any delays or frustration you've faced during this process. Our goal is always to provide clear, transparent, and fair opportunities for traders, and we deeply regret that this hasn't been your experience.
We sincerely apologize for the delay in processing your KYC verification and the subsequent waiting time. Due to high volumes, all applications are processed strictly in the order they are received, which can occasionally cause longer-than-expected delays. We completely understand how frustrating this can be and we're working diligently to speed up our review and communication processes.
Regarding your trading strategy, our risk management policies aim to protect both traders and our firm's sustainability. Passing phases with high win rates indeed reflects your skill and commitment, which we respect. However, risk assessment also includes other factors such as drawdown management, trade frequency, lot sizing, and strategy consistency. We always strive to clearly communicate these aspects, and if we've failed to meet your expectations here, we sincerely apologize and will take your feedback as a chance to improve.
Regarding your refund, we assure you of our integrity and commitment to transparency. If there's any further delay or uncertainty regarding your refund, please reach out directly to our support team, who will prioritize resolving your issue.
We understand your frustration and disappointment, and deeply regret that your experience with us didn’t match your expectations or our usual standards. We are constantly working to improve our service and transparency, and your feedback is invaluable to us.
If you have any further questions, concerns, or require assistance regarding your refund, please contact us directly—we are eager to resolve this matter and regain your trust.
Thank you for bringing this to our attention and giving us an opportunity to address it.
Warm regards,
FXCI Team
FXCI platform
I made payment on March 19th but still they don't provide challenge account details. FXCI customer support team they don't respond properly at all in support chat no any agent available only chat bot available
They given account details after posting here.
3. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä FXCI
Dear Santhi,
Thank you for bringing this matter to our attention. Transparency, honesty, and customer satisfaction are at the heart of FXCI's values, and we sincerely apologize for any inconvenience you've experienced.
Regarding your deposit made on March 19th via UPI, please note that processing times for deposits through this method can depend significantly on the payment provider involved. However, upon checking your transaction, we confirm that your payment has been successfully processed, and your trading challenge is already active and available for use.
If you experience any further issues or require additional assistance, our team is here to support you.
Best regards,
FXCI Support Team
Has very slow work of RISK MANAGEMENT…
Has very slow work of RISK MANAGEMENT TEAM I have completed the challenge 1 month ago but till now I don't received a live account in every chat they ask to keep patience only getting frustrated with there services
1. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä FXCI
Thank you for sharing your feedback with us.
We truly understand your frustration and sincerely apologize for the delay you've experienced. Our Risk Management team is carefully reviewing each case to ensure a smooth and secure experience for all our traders, and sometimes this process may take longer than expected.
Please be assured that your account review is a top priority for us, and we are actively working to expedite your transition to a live account. You can expect to receive a response from our Risk Management team very shortly.
Thank you once again for your patience and understanding—we're committed to making your experience with us as pleasant and rewarding as possible.
Sincerely,
FXCI Team
FXCI more like a Scammer
This platform is more like a Scammer. They are giving offers to attract more people and but after passing through evaluation or 2 Challange phase and KYC completed they don't provide funded or Expert account. FXCI customer support team they don't respond properly at all. My challenge phase and KYC is completed on 10th of March but as of now i have not received Expert account. They are not even responding properly. It's completely a unethical practices.
25. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä FXCI
Hello,
Thank you for sharing your feedback. Transparency, honesty, and customer satisfaction are core values for us at FXCI. We sincerely apologize for any inconvenience you've experienced.
After completing the challenge phases and the KYC procedure, all accounts undergo a mandatory review by our risk management team. Unfortunately, in your specific case, the risk assessment criteria were not met, and as a result, an Expert account was not provided. However, in line with our transparency policy, we promptly offered you a refund, and you have received an email regarding this refund.
We always strive to maintain open communication and treat our clients with the utmost respect. We regret if our response didn't meet your expectations and are committed to continually improving our service to ensure a positive experience for all clients.
Please reach out if we can assist you further.
Best regards,
FXCI Support Team
in support chat no any agent available…
in support chat no any agent available only chat bot available. no timely answer from support. I HAVE BUY INSTANT ACCOUNT PAYMENT RECEIVE BUT NEED KYC VERIFICATION BUT VERIFICATION LINK NOT WORKING. till today 31 march 25 no response from fxci
28. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä FXCI
Hello!
Thank you for your feedback.
We are committed to maintaining honesty and transparency with all our customers, and we sincerely apologize for any inconvenience you've experienced. Our support team is available 24/7 to assist you. Regarding your issue with KYC verification, we have already forwarded your request to our technical department. Please wait while we address this matter promptly.
Thank you for your patience and understanding.
Sincerely,
FXCI Team
I have clear my challenge phase but you…
I have clear my challenge phase but you didn't provide live account I did my kyc verification but you denied and also not replying my mail
26. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä FXCI
Hello!
Thank you for your feedback.
We sincerely apologize for any inconvenience you're experiencing. As a fair and transparent company, we carefully review each client's account individually, which includes detailed KYC verification procedures. Rest assured, you will certainly receive a reply to your email shortly.
To help us resolve this issue promptly, could you please provide additional contact details or your account information? This will allow us to identify your account and the exact reason behind the current situation.
We appreciate your patience and cooperation.
Best regards,
FXCI Team
Don't Buy FXCI prop firm
I Buyed a phase 1 one cost 17$ I Buyed that account 20/03/2025 But account was still they didn't provide me account They are showing me your order was pending But today I going to see my summary showing cancelled But I many time contacted FXCI supportteam Buy they didn't respond me properly Its A scam Don't Buy This type of prop firm
26. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä FXCI
Dear Asif
We're sorry to hear about your experience. We assure you that we are a transparent and trustworthy company, committed to providing clear communication and timely support to all our customers. Our support team is already reaching out to you via email to clarify the details of your deposit and resolve this matter as quickly as possible.
Thank you for bringing this to our attention.
Kind regards,
FXCI Support Team
Guys Instant Live account is actually not Instant live account..... 48 hours and still waiting
I paid for instant live account on friday. It was written on advertisement and website that you start trading with live account right away. because of this i prefered this firm . Then after all the payment procedure. They say sign the contract. Waited for hours then asked Helpdesk about it. And then here comes the surprise that your contact is being created manually and it will take another 48 hours to finalize your contact. after that you can trade. Really? then why don't you write this clearly on website that start trading in 48 hours. Anyways rest trading experience yet not taken because its already beyond 48 hours and yet not received my contract. Will update with my trading experience and payout story too after i experience myself with FXCI. @FXCI where is my contract guys . I am still waiting ??????
21. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä FXCI
Dear Mr Shikha
Thank you for bringing this to our attention.
We understand your frustration regarding the delay in setting up your instant live account. Although our goal is to enable immediate trading upon payment, the process of finalizing contracts can occasionally require additional manual verification steps, which may take some time. Also, please consider that weekends (Saturday and Sunday) are non-trading days, and processing times may be affected accordingly.
We assure you that your request is being treated with high priority, and our team is actively working to expedite the process. Your contract will be provided as soon as possible, and we genuinely appreciate your patience and understanding.
If you have further questions, our support team is available 24/7 via live chat or email.
Kind regards,
FXCI Team
I have passed two challenge phases they…
I have passed two challenge phases they declined live account while identity verification I don’t know what had happened when trying to chat with support there is no live agent very unprofessional from the FXCI team very disappointed after the hard work and time I have given passing challenges and this is how you treat your customers
25. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä FXCI
Dear Mr Farhan
Thank you for sharing your feedback.
We sincerely value transparency and fairness in all interactions with our customers. Your account was temporarily declined due to an automatic KYC (Know Your Customer) verification process, conducted by a third-party provider. Such verification may fail for various reasons, which unfortunately are not disclosed to us by the verifying authority.
However, we've already initiated a manual review of your verification. Our team will definitely contact you once the manual review is complete to update you on the outcome.
Additionally, our customer support team remains available 24/7 via live chat and email to assist you at any time.
We appreciate your patience and understanding during this process.
Kind regards,
FXCI Team
FXCI Wasted My Time After Passing Their Evaluation..
I passed FXCI’s two-step evaluation after trading carefully for many days, strictly following all their rules. However, despite successfully completing the challenge, my Expert account was denied with the claim that I relied on "news-driven trading." This is completely false.
I trade using a price action-based strategy (Smart Monkey Concept on 1H and 4H) and always use limit orders. Occasionally, my trades may get triggered during news events, but that does not mean I rely on news trading. FXCI clearly states that news trading is allowed, yet they used this as a reason to reject my account.
After receiving their rejection, I reached out to their Risk Management Team for clarification, but they never responded. No transparency, no proper explanation—just silence. I invested significant time in passing their challenge, only to be denied for vague reasons.
If FXCI doesn't truly support all trading styles they claim to allow, they should be upfront about it instead of misleading traders into taking their challenges.
I would not recommend FXCI to serious traders who value fairness and transparency. There are far better prop firms that respect traders' time and effort.
17. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä FXCI
Dear Aashish,
Thank you for sharing your feedback. FXCI prioritizes transparency, fairness, and clear communication with all our clients.
Unfortunately, after careful review by our operational team, your trading activities did not meet the required criteria, which led to the decision not to grant an Expert account. We understand your disappointment but assure you this decision was made objectively and in alignment with the policies clearly outlined on our website, fxci.com.
To reaffirm our transparency and commitment to fairness, we have offered you a full refund of your evaluation fee, which confirms our honest and client-focused approach.
If you have further questions or need additional clarification, please contact our support team directly—we remain available to assist you.
Best regards,
FXCI Team
Scam Firm
Scam Form , they hide rules only reveal later that their drawdown is Trailing.
2. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä FXCI
Dear Ganesh,
We appreciate your feedback but respectfully disagree with your claims. FXCI maintains a transparent and honest approach with all our clients. All our rules, including specifics about trailing drawdown, are clearly detailed and openly accessible on our official website fxci.com.
We do not hide or misrepresent any conditions; transparency is one of our core values.
Should you have any further questions or concerns, we invite you to reach out directly to our support team, who would be happy to assist you.
Best regards,
FXCI Team
No time constraint gives me less…
No time constraint gives me less trading stress. I am able to trade with flexibility at my own pace, not having to worry about deadlines.
8. helmikuuta 2025
Oma-aloitteinen arvostelu
Trustpilot-kokemus
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Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.