When I bought a Fusion5 from Amazon, it came with a USA plug, not a UK one. I contacted Fusion5 & they sent me the correct plug which I received the following morning. The Fusion5 is a great tablet/P... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
my purchase was from Amazon a Fusion5 Model name FWIN232 HELIOS12 Memory storage capacity 512 GB Screen size 12 Inches. there was a problem with the tablet , so i contacted the customer service team,... Näytä lisää
This Fusion5 Lapbook laptop is fast and smooth to handle all my needs. I use it for everything: Email, social media, organizing photos, conference calls, streaming my favorite shows, even simple games... Näytä lisää
Yritys on vastannut
Excellent Tablet and worked well for 3 years but after 3 years the battery died and NO ONE WORKS ON THESE IN THE USA. Like I say, for the money it was a nice little portable machine and did what I wan... Näytä lisää
Yrityksen tiedot
Tietoja yrityksestä Fusion5
Yrityksen kirjoittama
Welcome to Fusion5
Our success lies in the expertise of our in-house technicians, dedicated R&D staff, and a customer-oriented service team. This winning combination allows us to deliver unmatched quality and service, regardless of your budget.
At Fusion5, we take pride in offering a diverse range of products, specializing in Android and Windows devices. Our Android tablets, Windows tablets, 2-in-1 laptops, and traditional Windows laptops are designed to cater to your specific needs, whether it's for work, entertainment, or both.
We understand the importance of affordability without compromising on performance. That's why our products are thoughtfully designed to deliver an exceptional user experience while remaining cost-effective. We believe that technology should be accessible to all, and our commitment to competitive pricing reflects that vision.
With Fusion5, you not only get cutting-edge electronics but also a dedicated team ready to assist you throughout your journey with our products. From pre-sales inquiries to after-sales support, our friendly service team is here to ensure your complete satisfaction.
Join us on our mission to bring innovation, quality, and affordability together in the world of electronics. Experience the Fusion5 difference today!
SHOP TABLET PC's
SHOP LAPTOPS
SHOP ACCESSORIES
CONTACT US
Yhteystiedot
Unit 3, Evans Business Centre, Belmont Industrial Estate, DH11ST, Durham, Yhdistynyt kuningaskunta
- eve@fusion5store.com
- fusion5store.com
4,4
Erinomainen
448 arvostelua
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I identified what I needed on the…
I identified what I needed on the website, ordered it, paid for it and was given a delivery date, the date was met, the item worked perfectly, .. a happy boy!
19. lokakuuta 2025
Vastaus yritykseltä Fusion5
Hi Eric!
Thank you for taking the time to leave your feedback. We’re delighted to hear that your order arrived on time and that everything worked perfectly. It’s always great to know our customers are happy with both the service and the product. We really appreciate you sharing your experience and hope you continue to enjoy your new device!
If you ever need further assistance in the future, please don't hesitate to get in touch
-Team Fusion5
Love the form factor and light weight, but…
Love the form factor and light weight of the tablet. Battery only seems to last 60 to 90 minutes on full charge. Only giving 3 stars because Windows 11 fails to update itself (after numerous attempts) and although there is a removable cover on the back and the documentation says it can handle up to 1TB M.2 SSD, I thought that meant that I could buy and add a 2nd SSD to the table to have a C and D drive, but that socket is already used by the C drive and if you want to increase capacity you need to clone that SSD to a larger SSD (which means added expense).
21. lokakuuta 2025
Vastaus yritykseltä Fusion5
Hi Tom,
Thank you for sharing your feedback with us. We’re glad to hear you appreciate the tablet’s form factor and lightweight design. I’m sorry to hear about the issues with battery life and Windows 11 updates—our team can guide you through troubleshooting steps to help resolve the update problem and optimise battery performance. Regarding storage, you’re correct that the tablet supports a single M.2 SSD, and increasing capacity requires upgrading or cloning the existing drive. If you’d like, we can provide advice on the best way to safely upgrade your SSD to meet your storage needs. Please reach out to our support team at eve@fusion5store.com, so we can assist in improving your experience.
We look forward to speaking with you
- Team Fusion5
Helpful customer service and some business suggestions
The customer service people were very helpful by promptly providing answers to my questions after the purchase and delivery.
There are a couple of things that I hope are added to Fusion5 business practices - more detailed product information, and notice of product shipment with tracking numbers. JBK Colorado, U.S.A.
12. lokakuuta 2025
Vastaus yritykseltä Fusion5
Hi JBK!
Thank you for sharing your feedback. We’re glad to hear that our customer service team was able to provide helpful and prompt support after your purchase. We really appreciate your suggestions regarding more detailed product information and shipment tracking notifications—they’re valuable insights that help us improve our processes. We’ll certainly take your comments on board as we continue to enhance the Fusion5 experience for all our customers.
-Team Fusion5
You get what you pay for…
Didn't know what to expect from this price point. So although only a 3 star, its not that it was really that bad, just underwhelming. The main issue is the charging connector, which doesn't always work. I have to wiggle the end to make a connection, or pull it out and push it back a few times to get a connection. It also gets very hot, but that may be normal for a small tablet. Why they went with a micro HDMI, l don't know. as my adaptor to ordinary HDMI means I can't get the charge lead in unless I have the adaptor pulled out part way to allow sideways movement. The USB-C does not allow charging or HDMI data transfer which I get from my laptop, so my home hub which runs multiple monitors doesn't work, but my LAN cable does. I wish I'd spent the extra on W11 Pro and not W11 Home. If I could give it back and go for a higher spec I would. I also got the keyboard which seems to work well, although it does disconnect easily and the folder doesn't support the screen well, it falls flat a lot!!. The touch screen is disappointing and as this was the primary reason for getting the tablet, not getting an iPad type of response was a let down. That may just be a windows thing. I tried a stylus, not much better, so have now gone back to a mouse. So really didn't need a touchscreen laptop at all.
16. lokakuuta 2025
Vastaus yritykseltä Fusion5
Hi Rich,
Thank you for taking the time to share your detailed feedback. We’re sorry to hear that your experience hasn’t fully met your expectations and appreciate you highlighting the specific issues with the charging connector, heat, touchscreen responsiveness, and connectivity limitations. We’d like to help improve your experience—our team can guide you through troubleshooting the charging port and touchscreen performance, and advise on optimising peripheral connections with your setup. While some features, such as USB-C limitations and Windows Home versus Pro, are inherent to the model, we want to ensure your tablet is functioning correctly and as comfortably as possible for your use. Please reach out to our support team at eve@fusion5store.com, so we can work with you to address these issues and provide any necessary solutions.
We look forward to speaking with you soon
-Team Fusion5
Vastaus yritykseltä Fusion5
Hi Mark!
Thank you so much for your feedback. We’re thrilled to hear that you’re happy with both our service and the quality of our products, as well as the pricing. It’s always great to know our efforts are making a positive difference, and we really appreciate you taking the time to share your experience. If you need any further assistance at any point, please don't hesitate to get in touch
-Team Fusion5
Vastaus yritykseltä Fusion5
Hi HDS,
Thank you for your feedback. We're very sorry to hear that you’ve experienced these issues. We’d like to help improve your experience—sometimes performance and battery can be affected by background apps or settings, and our team can guide you through troubleshooting steps to optimise both. If the issues persist, we can also assess your device to ensure it’s functioning correctly and provide any necessary support. Please contact us at eve@fusion5store.com, and we’ll work with you to get this resolved as quickly as possible.
We look forward to hearing from you soon
-Team Fusion5
Straightforward to set up and use!
Order was promptly delivered and straightforward to set up and start to use.
The laptop works well and has proved very easy to navigate and do what it was bought to do.
Thank you
12. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fusion5
Hi Sue,
Thank you for your feedback. We’re delighted to hear that your laptop was delivered promptly and that setup was quick and effortless. It’s great to know your device is performing well and meeting your expectations. We truly appreciate your support and are pleased that your Fusion5 experience has been such a positive one
If you ever need further assistance in the future, we're always here to help!
-Team Fusion5
Still waiting for the case to arrive
Still waiting for the case to arrive. Once it does I can change my score.
1. lokakuuta 2025
Vastaus yritykseltä Fusion5
Hi Kelly,
Please accept our sincere apologies for the error with your order and the inconvenience caused by this unusual experience.
A prepaid returns label has now been issued, and once the return is processed, your replacement will be dispatched promptly, along with a complimentary gift as a gesture of goodwill for the disappointment caused.
We greatly appreciate your patience and understanding and are confident that the replacement will meet your expectations.
We look forward to resolving this for you as soon as possible
-Team Fusion5
Fast, portable, and versatile
Switched to this tablet after my old device started lagging and was pleasantly surprised. The Intel 13th Gen processor and 8GB RAM handle multitasking and streaming effortlessly. The 10 inch display is bright and sharp, making it easy to work on documents or watch videos. The battery lasts all day, which is perfect for my busy schedule. The USB 3.0 port and micro HDMI connection add versatility for presentations and media sharing. It’s a reliable and affordable Windows tablet that I’d recommend to anyone needing a solid device on the go.
2. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fusion5
Hi Breck,
Thank you for your feedback. We’re delighted to hear that your Fusion5 tablet has exceeded your expectations, delivering smooth multitasking, vibrant visuals, and all-day battery life to support your busy schedule. It’s great to know that the USB 3.0 and micro HDMI connectivity are adding versatility for work and media sharing. We truly appreciate your recommendation and are pleased that our tablet is providing a reliable and high-value experience on the go
If you ever need further assistance in the future, we're always here to help!
-Team Fusion5
Better than a laptop in many ways
Six months in, and I still love using fusion 5 10 inch window 11 tablet. I originally bought it as a lightweight backup to my laptop, but now it’s what I reach for first. It does everything I need: browsing, document editing, Zoom calls, and media playback, without any hassle.
The Intel processor and 8GB RAM handle multitasking with ease. I’ve even used it for light gaming and photo editing, and it performs better than expected. The full HD 10-inch screen is a joy to use crisp visuals and excellent color accuracy for the price.
I also love the multiple connectivity options. The USB and HDMI ports give it a real edge over many other tablets. It’s a device that blends portability with productivity in the best way. Honestly, I couldn’t be happier with this purchase.
29. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fusion5
Hi Franco,
Thank you for sharing your feedback. We’re thrilled to hear that your tablet has become an essential part of your daily routine, handling everything from multitasking and media playback to light gaming and photo editing with ease. It’s wonderful to know that you’re enjoying the vibrant Full HD display and the versatile connectivity options, which are designed to enhance both productivity and portability. We truly appreciate your comments, and are delighted that your tablet is exceeding expectations
If you ever need further assistance in the future, we're always here to help!
-Team Fusion5
Was very happy with response & delivery!
Was able to order right away due to the quick response via email. Ordered & received in a very timely manner!
16. syyskuuta 2025
Vastaus yritykseltä Fusion5
Hi Cindy,
Thank you for your feedback. We’re delighted to hear that our prompt response and efficient ordering process made your experience seamless. It’s great to know that your order was received quickly, and we truly appreciate your support and trust in Fusion5
If you ever need further assistance in the future, we're always here to help!
-Team Fusion5
Compact and handy, minor downsides
The Fusion 5 tablet arrived quickly and worked straight out of the box. I bought it mainly to use while travelling, and it’s been excellent for that. Only slight complaint is the sound, it's okay with headphones, but internal speakers aren’t the strongest. Still, I’d definitely buy from this brand again.
1. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fusion5
Hi Santiago,
Thank you for your valuable feedback. We’re very pleased to hear that your Fusion5 tablet arrived promptly and has been performing well during your travels. We appreciate your comments regarding the speaker performance — your input helps us continue improving our products. It’s great to know that overall you’re satisfied with your purchase and would choose Fusion5 again
If you ever need further assistance in the future, we're always here to help!
-Team Fusion5
Great all-rounder windows tablet
After using this Fusion5 tablet for over a month, I can confidently say it offers great value. The Windows 11 OS runs smoothly, supported by the powerful Intel 13th Gen processor and ample 8GB RAM. The 10-inch Full HD screen is vibrant, and the touchscreen responds well to input. The device’s connectivity options are excellent the USB 3.0 port and micro HDMI are very handy for work and entertainment setups. Battery life comfortably lasts a full day, and the dual cameras work well for video calls. For anyone wanting a portable, powerful Windows tablet without breaking the bank, this is a fantastic choice.
13. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fusion5
Hi Dennis,
Thank you for sharing your feedback. We’re delighted to hear that your Fusion5 tablet is delivering the performance and versatility you expected. We appreciate your kind words and your trust in Fusion5
If you ever need further assistance in the future, we're always here to help!
-Team Fusion5
DO NOT USE THIS COMPANY!
DO NOT USE THIS COMPANY!
Issues using the Fusion5 tablet that was purchased. A factory reset it did not fix the issue therefore a clean install was done on the device which fixed the issue however the drivers are not on the microsoft site and some of the features like tablet mode did not work. I've reached out to support at the start about getting these drivers, support seemed very helpful and after providing receipt of purchase, pics of the device, and more. Communication has stopped. Last communication over 1 month ago and 8 emails sent since the last communication with Ella at support. and still nothing. Very Poor, would not recommend to anyone. Tablet still unusable
3. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fusion5
Hi Mark
Thank you for taking the time to share your feedback. We’re very sorry to hear about the difficulties you’ve experienced. What you’ve described is highly unusual and not reflective of the standards we aim to provide our customers.
We would like the opportunity to resolve this for you. Please contact us directly at our centralised support email: Eve@fusion5store.com and a member of our team will be happy to provide full technical support, including the correct drivers for your device and assistance with any features that are not working as expected.
We appreciate your patience and hope to get your tablet fully operational as quickly as possible
-Team Fusion5
Tablet missing uk adapter
Can't fault Fusions customer service.
Tablet arrived with american adapter instead of english. One email and new one put in post - unfortunately RM seemed to have lost it so one more email replacement adapter posted and recieved next.
Would definitely buy from here again.
6. syyskuuta 2025
Vastaus yritykseltä Fusion5
Hi CJ!
Thank you for your feedback
We’re really pleased to hear that you were happy with the way our team handled your issue, even though Royal Mail caused a slight delay along the way. It’s great to know your replacement adapter arrived safely in the end, and we truly appreciate your patience throughout the process. We’re delighted you would choose to buy from us again and look forward to serving you in the future
-Team Fusion5
Vastaus yritykseltä Fusion5
Hi Susan!
Thank you so much for your feedback. We’re thrilled to hear that you’re enjoying your new tablet and that our customer service met your expectations. Your support means a lot to us, and we look forward to continuing to provide you with great products and service
If you ever need further assistance in the future, we're always here to help!
-Team Fusion5
I wouldn't bother
I wouldn't bother, spend a little extra and get a good brand. I had to re-install some drivers. Went to the manufacturers website, download center. And there was no drivers. just a form to fill in as if i was reporting a fault. Opened the live chat. nothing for hours. gave up in the end. This is what you get when you cheap out on tech. 20 years in IT, and i class this as barely useable. works out of the box. but if you need to fix anything (which you will at some point) you will regret buying this. On a positive note.. it looks nice i guess..
23. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fusion5
Hi j.j,
Thank you for your feedback!
We’re very sorry to hear about the frustration you’ve experienced and we truly appreciate you taking the time to let us know about this. To get this resolved quickly, please contact us directly at our centralised support email Eve@fusion5store.com
with an image of the rear (back) panel of your device, clearly showing any model / serial numbers printed. With this information, we’ll be able to provide you with the full driver pack for your model, or alternatively a driver repair tool to reinstall any missing drivers
We look forward to hearing from you soon!
-Team Fusion5
Fast reliable Service
I had tried to.order correct charger from 3 different places. All were wrong size. Fusion5 is the only 1 that sent me the correct one.
9. syyskuuta 2025
Vastaus yritykseltä Fusion5
Hi Maria,
Thank you for your feedback! We’re delighted to hear that you finally received the correct charger and that we could provide the right solution after your previous difficulties. Your satisfaction means a lot to us, and we’re always here if you need any further assistance
-Team Fusion5
Great Tablet & Service!
Really happy with my Fusion5 tablet! Easy ordering, fast delivery, and the tablet works perfectly. Fusion5 does a great job with both product quality and customer service. Highly recommend!
18. elokuuta 2025
Vastaus yritykseltä Fusion5
Hi VLAD,
Thank you so much for your feedback! We’re thrilled to hear that your new tablet is working perfectly and that you had a smooth ordering experience with fast delivery.
If you ever need further assistance, we're always here to help!
-Team Fusion5
Excellent product at a great price
Easy to navigate website, great price for the laptop I chose and super fast delivery (next day)!
Very happy with my purchase.
9. syyskuuta 2025
Vastaus yritykseltä Fusion5
Hi Graham,
Thank you for your feedback! We’re so pleased to hear that you found our website easy to navigate and great value. It’s awesome to know you’re happy with your purchase, and we truly appreciate you taking the time to share your experience.
If you ever need further assistance, we're always here to help!
-Team Fusion5
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