When I bought a Fusion5 from Amazon, it came with a USA plug, not a UK one. I contacted Fusion5 & they sent me the correct plug which I received the following morning. The Fusion5 is a great tablet/P... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
my purchase was from Amazon a Fusion5 Model name FWIN232 HELIOS12 Memory storage capacity 512 GB Screen size 12 Inches. there was a problem with the tablet , so i contacted the customer service team,... Näytä lisää
This Fusion5 Lapbook laptop is fast and smooth to handle all my needs. I use it for everything: Email, social media, organizing photos, conference calls, streaming my favorite shows, even simple games... Näytä lisää
Yritys on vastannut
Excellent Tablet and worked well for 3 years but after 3 years the battery died and NO ONE WORKS ON THESE IN THE USA. Like I say, for the money it was a nice little portable machine and did what I wan... Näytä lisää
Yrityksen tiedot
Tietoja yrityksestä Fusion5
Yrityksen kirjoittama
Welcome to Fusion5
Our success lies in the expertise of our in-house technicians, dedicated R&D staff, and a customer-oriented service team. This winning combination allows us to deliver unmatched quality and service, regardless of your budget.
At Fusion5, we take pride in offering a diverse range of products, specializing in Android and Windows devices. Our Android tablets, Windows tablets, 2-in-1 laptops, and traditional Windows laptops are designed to cater to your specific needs, whether it's for work, entertainment, or both.
We understand the importance of affordability without compromising on performance. That's why our products are thoughtfully designed to deliver an exceptional user experience while remaining cost-effective. We believe that technology should be accessible to all, and our commitment to competitive pricing reflects that vision.
With Fusion5, you not only get cutting-edge electronics but also a dedicated team ready to assist you throughout your journey with our products. From pre-sales inquiries to after-sales support, our friendly service team is here to ensure your complete satisfaction.
Join us on our mission to bring innovation, quality, and affordability together in the world of electronics. Experience the Fusion5 difference today!
SHOP TABLET PC's
SHOP LAPTOPS
SHOP ACCESSORIES
CONTACT US
Yhteystiedot
Unit 3, Evans Business Centre, Belmont Industrial Estate, DH11ST, Durham, Yhdistynyt kuningaskunta
- eve@fusion5store.com
- fusion5store.com
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448 arvostelua
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Great experience.....mostly
Prompt email responses, useful information, quick shipping of items.
On the down side...We purchased a Helios 10 and the info on their website and Amazon is incorrect as to which keyboard/docking station works with it. It takes a specialized one that is more expensive. Fusion 5 responded and shipped the correct one quickly, but the time it takes to return the wrong one and wait for the right one is annoying.
23. huhtikuuta 2026
Vastaus yritykseltä Fusion5
Hi Don,
Thank you for your kind words and for sharing your experience with us! We're delighted to hear that our communication and fast shipping made a great impression. We do apologise for the confusion surrounding the Helios 10 keyboard and docking station compatibility — we appreciate you bringing this to our attention and are taking steps to update our product listings on our website and Amazon to prevent this from happening again. While we're sorry for the inconvenience of the return process, we're glad our team was able to get the correct accessory out to you promptly. We truly value your feedback as it helps us continuously improve, and we hope to exceed your expectations on your next purchase with us!
— Team Fusion5
Excellent and powerful tablet!
I want to give a review of the 12" Fusion 5 table I got. I have been very pleasantly surprised at how well it performs. When you get something of this size you sometimes don't know how well it's going to perform. This device is actually quite fast and the screen looks fantastic! There is also plenty of storage with the 512 M.2 SSD. Another surprise was how well the pen works, and it comes with the device, you don't have to pay extra for it! I didn't get the keyboard cover because I wasn't sure how much I'd use it but I'm definitely buying one as I use this all the time. Oh and you can connect an external monitor, keyboard and mouse using a USB-C dock. It powered my 27" 2K display no problem. Definitely recommend it if you are looking for an affordable, Windows based tablet, you'll love it!
26. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fusion5
Hi Robert,
Thank you for taking the time to share your feedback
It is great to hear that the HELIOS12 has genuinely impressed you, particularly when it comes to performance and display quality. The 512GB M.2 SSD and included pen are features we are especially proud of, so it is always pleasing to hear they are making a real difference. The USB-C dock compatibility is one of those capabilities that truly sets this device apart, and powering a 27" 2K display is a great example of what it can do. We have a feeling the keyboard cover will be a great addition — Thank you again for the recommendation, and we hope the Fusion 5 continues to exceed your expectations
— Team Fusion5
Great big size pad by fusion 5 with…
Great big size pad by fusion 5 with stylus as a laptop, best
27. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fusion5
Hi Masha,
Thank you for your feedback! We are thrilled to hear that you're enjoying your new Fusion 5 HELIOS12 and that the included stylus has made it feel like a true laptop replacement for you. At Fusion 5, we design our devices to deliver a premium and versatile experience, and it is always great to hear when our customers feel we have achieved that. We hope you continue to enjoy your device, and we look forward to supporting you again in the future.
— Team Fusion5
Large Screen - Stylus - Power
I have been using the Helios12 tablet for about a month and love it. My favorite part is the large screen. I also love that it came with a stylus - it makes it easier to mark up documents and take notes. With Windows it feels more like a laptop than a tablet. I recommend the Helios12.
6. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fusion5
Hi Liz,
Thank you for taking the time to share your experience with our Helios12 Windows 11 Tablet. We are delighted to hear that you are enjoying it after a month of use. It's great to know that the large screen and included stylus have been particularly valuable for marking up documents and taking notes — exactly the kind of productivity the Helios12 is designed to support. We are also glad that the Windows experience has given you the flexibility of a laptop in a tablet form factor. Your recommendation means a great deal to us, and we hope the Helios12 continues to meet your needs for a long time to come
— Team Fusion5
Smooth purchase experience
Smooth purchase experience. The tablet arrived on time, was well packaged, and matched the description. Setup was easy and everything worked as expected. Overall very satisfied.
7. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fusion5
Hi Виктория,
Thank you for sharing your feedback with us! We're pleased to hear that your tablet arrived on time, was packaged to a high standard, and accurately matched it's description. It is great to know that the setup process was straightforward and that everything has been working as expected. Customer satisfaction is at the heart of everything we do, and reviews like yours remind us why that matters. We hope you continue to enjoy your new tablet, and we look forward to welcoming you back should you need anything in the future
— Team Fusion5
I love my tablet
I love my tablet! It runs all my same settings from my home computer due to windows 11. I’m able to use a high end program called Digital Factory to print DTF transfers that can be pressed onto any color shirt or fabric. I love it!
22. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fusion5
Hi Jenna,
Thank you for taking the time to leave your feedback. We’re delighted to hear that you’re enjoying your new tablet and that the Windows 11 environment allows you to seamlessly use your existing setup. It’s great to know the device is effectively supporting advanced applications like Digital Factory and meeting your needs for DTF printing. We truly appreciate your feedback and are pleased the tablet is performing so well for your workflow. If you ever need any assistance, our support team is always here to help
— Team Fusion5
Great portable Windows tablet
I’ve been using the Fusion5 HELIOS12 and it’s a really convenient device. It feels like a full Windows laptop but in a lightweight tablet form, which I love.
The display is sharp and bright, and it’s great for everyday tasks, content, and streaming. The stylus is a nice bonus — perfect for notes and quick edits.
It runs smoothly for daily use and is easy to carry around, so I take it with me often.
Overall, a great option if you want something portable but still functional 👍
21. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fusion5
Hi Anastasiya,
Thank you for taking the time to leave your thoughts. We’re delighted to hear that the HELIOS12 is providing the balance of portability and functionality you were looking for, and that you’re enjoying the display quality and overall performance for day-to-day use. It’s also great to know the stylus has been a useful addition for notes and quick edits. We truly appreciate your feedback and are pleased the device is supporting your needs. If you ever require any assistance, our support team is always here to help
— Team Fusion5
Love my tablet
Love my tablet - really easy to use and take with me on the go
21. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fusion5
Hi Olivia,
Thank you for taking the time to share your feedback. We’re delighted to hear that you’re finding your new device easy to use and convenient when on the go. It’s always encouraging to know our products are meeting our customers’ needs. Should you require any assistance in the future, please don’t hesitate to contact our support team
— Team Fusion5
The Fusion5 tablet is just awful
The Fusion5 tablet is just awful. It is not a functional device. Not based on modern age (i.e. its not the 1980s) standards anyway. Cumbersome, slow, non-responsive, a real pain to use. Sound is terrible. Heavy. I wrote to them to request a return but as it was after the 30 day return window they refused. Biggest waste of £250 I can think of. Having now to buy another device. Steer clear.
19. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fusion5
Hi Sinead,
Thank you for taking the time to leave us your feedback — we're sorry to hear that your experience hasn't met expectations.
We understand how frustrating it can be when a device doesn't perform as hoped, and we genuinely appreciate you bringing this to our attention. As a standard part of every purchase, we offer a 30-day returns period — if a device doesn't meet your expectations within that time, we're happy to arrange a hassle-free refund. Unfortunately, as your return request came in after this window had passed, we are unable to process a refund on this occasion in line with our returns policy.
That said, your device is covered under warranty and we would really like the opportunity to help resolve the issues you've experienced — whether that's performance, responsiveness, sound, or anything else you've raised. Our team is on hand to work through these with you, and in many cases issues like these can be addressed.
Please don't hesitate to reach out to us directly at eve@fusion5store.com and we'll do our best to make things right.
— Team Fusion5
I’m a teacher and I use my Fusion5…
I’m a teacher and I use my Fusion5 Windows tablet for work every day. It runs full Windows 11 so I can plan lessons, mark work, and run my teaching apps with no issues. The screen is clear for Zoom classes, and with a keyboard it works just like my laptop.
For the price, it’s been a lifesaver in the classroom and at home. Highly recommended.
31. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fusion5
Hi Daedreen,
Thank you for taking the time to share your experience. We’re pleased to hear that your new Fusion5 Windows tablet has been a reliable tool for both classroom and home use, and that it supports your day-to-day teaching needs. It’s especially great to know the performance and versatility, including use with a keyboard and for Zoom sessions, have made a positive difference. We truly appreciate your feedback and recommendation, and if there’s ever anything further we can assist with, please don’t hesitate to get in touch
— Team Fusion5
Good for photo
As a professional photographer, the Fusion Tablet has become an essential part of my kit. The 12-inch display is brilliant for reviewing high-res shots on location, offering the color accuracy and detail I need. Running full Windows is a massive advantage because I can use desktop versions of my editing software without any compromises. It’s incredibly convenient to tether my camera directly to a device this portable. It’s essentially a powerful workstation that fits in my camera bag, making my mobile workflow smoother than ever.
8. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fusion5
Hi Екатерина,
Thank you for taking the time to share your experience with us
It's fantastic to hear that your new Fusion5 Helios12 Tablet has become such a valuable part of your photography kit! Knowing that the 12-inch display is delivering the colour accuracy and detail you need on location, and that the full Windows experience is giving you access to your professional editing software without compromise, really means a lot to us.
The idea of it fitting seamlessly into a camera bag as a portable workstation is something we're really proud of, so it's brilliant to hear it's making such a difference to your mobile workflow.
Thank you again for taking the time to share your experience — we hope the Fusion Tablet continues to be a trusted companion on every shoot
— Team Fusion5
Its s great windows tablet
Its s great windows tablet. 12 inches screen super quality. And works very smoothly
14. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fusion5
Hi Fabiano,
Thank you for your feedback!
We’re delighted to hear that you’re enjoying your new Fusion5 Helios12 tablet and that you’re pleased with the screen quality and smooth performance. It’s great to know the device is meeting your expectations.
If you ever need any assistance or have any questions, please don’t hesitate to reach out — we’re always happy to help
— Team Fusion5
great item
quick shipping -product as promised -easy set up - did not expect to need to purchase sd card and i guess thats how they keep the price down - otherwise thats the only complaint !
23. maaliskuuta 2026
Vastaus yritykseltä Fusion5
Hi Colin,
Thank you so much for taking the time to leave us a review! We're really pleased to hear your order arrived quickly, that everything was as described, and that you found the setup nice and straightforward — that's exactly the experience we aim for. You make a fair point about the SD card, and we completely understand that it can catch customers off guard. You're right that keeping it separate helps us offer the best possible price on the device itself, but we'll certainly take your feedback on board as a reminder to make this clearer upfront. Thanks again for your support — we hope you're loving your new device, and please don't hesitate to get in touch if there's anything we can help with!
— Team Fusion5
There are too many hoops to sign up for…
There are too many hoops to sign up for the warranty. Once you sign up for the 2 year warranty, the site only gives you 1 year. Not a great start on setting up the tablet. We will see how the rest of the set up goes and performance once we have added to our inventory.
27. maaliskuuta 2026
Vastaus yritykseltä Fusion5
Hi Matt,
Thank you for taking the time to leave us a review — we really appreciate all feedback received, and we're very sorry to hear that the warranty registration process was too time consuming
Just to clarify: depending on the model you've purchased, your device is covered by either a standard 1-year or 2-year warranty (Please see your sales invoice for confirmation) No registration is needed for this coverage.
However, if you register your purchase with us within 14 days of buying, we're happy to add a complimentary 90-day extension on top of your standard warranty at no extra cost. It's our way of saying thank you and giving you a little extra peace of mind.
We hope you're enjoying getting set up, and please don't hesitate to reach out to us directly if there's anything else we can help with!
- Team Fusion5
Absolutely loving this tablet
Absolutely loving this tablet, very strong and powerful!
9. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fusion5
Hi Larisa,
Thank you for taking the time to leave your feedback. We’re thrilled to hear that you’re enjoying your tablet and that it’s meeting your expectations in terms of performance. Your satisfaction is exactly what we aim for, and it’s always encouraging to hear that our devices are making a positive difference for our customers. We truly appreciate you taking the time to share your experience
We hope you continue to enjoy your device, and should you ever need us, we are always here and happy to help!
- Team Fusion5
Great communication
Great communication. Easy to follow instructions. Friendly people.
12. maaliskuuta 2026
Vastaus yritykseltä Fusion5
Hi Dominick,
Thank you so much for taking the time to leave us your feedback — it really does mean a lot to the team here at Fusion5! We always strive to ensure our customers receive clear, helpful communication and a friendly experience at every touchpoint, so it is absolutely brilliant to hear that we have delivered on that for you. We hope you continue to enjoy your product, and should you ever need us, we are always here and happy to help!
- Team Fusion5
Vastaus yritykseltä Fusion5
Hi Kevin,
Thank you for taking the time to leave your feedback — we are happy to hear that you're pleased with both delivery, and your new device. Ensuring our customers receive their orders promptly and to a high standard is something we take great pride in, so it is wonderful to know we have delivered on that. We hope that you continue to enjoy your purchase, and should you ever need any assistance, please don't hesitate to get in touch.
- Team Fusion5
Good first impression, especially for families
Good first impression, especially for families
One thing I liked straight away is the rugged design. I have a young child at home, so having something that feels more protected and durable makes a big difference.
Setup was simple and everything ran smoothly. The 12GB RAM and 512GB storage also stand out for the price.
Battery life seems good so far, although I haven’t used it long enough to comment on long-term performance.
Overall, it feels like a solid, practical device, especially for everyday use or for households with kids.
17. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fusion5
Hi Beta,
Thank you for taking the time to share your experience with us — we are delighted to hear that your Fusion5 tablet has made such a positive first impression. It is particularly pleasing to know that the rugged design has provided the peace of mind you were looking for in a household with young children, as durability and practicality are key considerations in the development of this product. We are also glad to hear that the setup process was straightforward and that the 12GB RAM and 512GB storage have stood out as excellent value. We are confident that as you continue to use the device, the battery life and overall performance will continue to impress. Should you have any questions or require any assistance at any point, please do not hesitate to contact us — we are always happy to help
- Team Fusion5
Vastaus yritykseltä Fusion5
Hi Sharmila,
Thank you for taking the time to leave us your review — we are pleased to hear that you experienced both prompt service and excellent customer support. Ensuring our customers receive a timely and professional experience is something we are committed to delivering consistently, and it is always rewarding to know when we've achieved this. Your feedback is greatly appreciated and will be shared with the team. Should you require any assistance in the future, please do not hesitate to contact us
- Team Fusion5
I am loving me helios10 windows 11…
I am loving me helios10 windows 11 tablet! It’s literally a whole windows computer into a portable tablet! It’s faster than my actual computer! 10000/10 reccomend!
20. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fusion5
Hi Ashley,
Thank you so much for the review — we are thrilled to hear that you are enjoying your Helios 10 Windows 11 Tablet! It's wonderful to know that the device has exceeded your expectations and is delivering the full Windows 11 experience you would expect from a desktop or laptop computer, in a convenient and portable form factor. The fact that it has surpassed the performance of your existing computer is a true testament to the power and capability we have packed into this device. Your enthusiasm and recommendation are greatly appreciated, and we hope your Helios 10 continues to impress. Should you ever need any assistance, please do not hesitate to contact us — we are always happy to help
- Team Fusion5
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