Unfortunately one of items I ordered had a long lead time, and I had to cancel my order. However, the polite, friendly and professional way in which this handled needs to be applauded. Refund was i... Näytä lisää
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The delivery was prompt and efficient and product was fine once built and I am surprisingly happy with it, but the instructions were the worst I've ever seen. The quality of the wood is not good at a... Näytä lisää
Good quality product for the price…though slightly disappointing that the drawer bases are hardboard rather than a more solid base. Looks very good tho. First class delivery ordered on Saturday and de... Näytä lisää
Unfortunately one of the drawer fronts was slightly damaged on arrival. However, a quick phone call to the contact number resolved that and a replacement drawer front was dispatched, so the issue w... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Furniture Factor has grown in to a masive online furniture retailer from a small family run furniture shop that opened its doors in march 2002. Suppliers of bedroom furniture, lounge furniture and office furniture. furniturefactor.co.uk hold a huge range of furniture in the UK ready for quick delivery nationwide. We specialise in wardrobes, display cabinets and sideboards, White and Black gloss sideboards which are ready for immediate dispatch. Huge range of large Sliding Wardrobes and display cabinets also in stock.
Yhteystiedot
195 Gwendolen Rd, LE5 5FN, Leicester, Yhdistynyt kuningaskunta
- 01162730005
- sales@furniturefactor.co.uk
- furniturefactor.co.uk
4,2
Hyvä
6 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Ei ole vastannut huonoihin arvosteluihin
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
From ordering right through to…
From ordering right through to delivery!! I was informed of everything that was going to be happening!! I would definitely buy from this place again!! Without any doubt!!! Thankyou
5. syyskuuta 2025
Fast delivery with updates at each…
Fast delivery with updates at each stage, cupboard of good quality and assembly instructions easy to follow. Overall pleased with service and item. Fits well in kitchen where needed.
1. syyskuuta 2025
My delivery
They agreed to arrange a two person delivery as I am unable to move deliveries if they are left at the door as I live in a first floor flat with a lift. Very Kind of them.
10. syyskuuta 2025
Oma-aloitteinen arvostelu
Nice looking utility cupboard
Nice looking utility cupboard, Delivered on time, there was a slight chip on the edge of one of the panels.
8. syyskuuta 2025
Worst set of instructions ever
Worst set of instructions ever, parts were not labeled as needed and only a smeared QR code that was pointless. In the images shown on the website the table can have the drawers flush with the table or bent but instructions only show bend assembly.
Setting it as straight means there is a big gap at the back and the lower shelve poked out so the main worktop is not aligned with it.
Had it worked as it should we would have been happier and review would have been far better
1. syyskuuta 2025
Avoid at all costs, absolute disgrace
Avoid at all costs! I ordered a wardrobe two months ago, fully paid for it, and since then I’ve had zero contact from the company and no delivery. Absolute disgrace. I do not recommend going through this stress. They advertise wardrobes they don’t even have in stock, then scramble to source them from abroad, and by the time anything arrives in the UK, it’s likely to be damaged junk
13. elokuuta 2025
Oma-aloitteinen arvostelu
Great products and processed quickly
My order was processed quickly with good and helpful communication. The products are sturdy and were just what I needed for my storage chaos and as described/seen on website. Delivery was great too! I would definitely use this company again
3. syyskuuta 2025
I received updates with emails..all…
I received updates with emails..all went to plan.Thankyou
2. syyskuuta 2025
Instructions were very clear
Instructions were very clear and all pieces provided. Slightly lower in height than expected, but that was obviously my measuring.
4. syyskuuta 2025
Very disappointed
This wardrobe was exactly what we wanted. But nowhere in sales blurb is there anything about self assembly which is not a job for the average diy man definitely needs two capable men.
Would not have ordered had I realised. Just unfortunate that it is just the right size, or it would have been returned.
1. syyskuuta 2025
Customer service(email) is amazing.
Customer service(email) is amazing.
19. elokuuta 2025
Oma-aloitteinen arvostelu
Excellent customer service
I can only say a Big Thank You to the whole team, and a massive Well Done to the customer service, especially to Muddasir.
I had a issue with my delivery last week and Muddasir was the person who resolved it with excellent communication throughout.
He kept me updated 24/7 and made sure everything goes smoothly. He took a very good care of me and my item, arranging the perfect timing for both sides, me and the delivery company.
I am very grateful for everything Muddasir did for me, showing me respect, transparency, honesty and a fast solution to my issue in a very professional manner.
Thank you once again for the outstanding service!
11. elokuuta 2025
Oma-aloitteinen arvostelu
Fantastic service and beautiful furniture!
Our experience with this furniture company was very good.
We contacted them to request to hold our delivery back while we were on holiday and they happily agreed and delivered it all when we were home. Customer service was excellent, delivery service was excellent.
All the furniture was very well packed and protected and of lovely quality.
We are very happy with the whole experience and would definitely use Furniture Factor again!
5. elokuuta 2025
The shoe cabinet has been needed for a…
The shoe cabinet has been needed for a long time and it looks great in our hallway
6. elokuuta 2025
Vastaus yritykseltä Furniture Factor
Dear Customer,
Thank you for your kind words. We’re delighted to hear the shoe cabinet looks great in your hallway and is serving its purpose well. We always aim to provide furniture that’s both practical and stylish, so it’s lovely to know it’s made a difference for you.
Kind regards,
Furniture Factor
Great service from a company I hadn't…
Great service from a company I hadn't used before. Package arrived quickly and the delivery went smoothly. Kept up to date by tracking info. Would have been 5 stars but the cupboard doesn't hold 30 pairs of shoes, can only fit 21 (size 5) but still a great unit.
5. elokuuta 2025
Vastaus yritykseltä Furniture Factor
ear Carol,
Thank you for your feedback and for giving us the chance to serve you. We’re pleased to hear that delivery went smoothly and that you’re happy with the unit overall.
The shoe capacity shown is always an approximate figure, as it can vary depending on shoe type and size. We’re glad to know the cupboard is still working well for your needs, and we appreciate your honest comments.
Kind regards,
Furniture Factor
One of the worst shopping experiences
Promised delivery in 2–5 days turned into a two-week ordeal. The courier was 2 days late (tracking number showed 5.08.2025) and even their own depot had no idea where the parcel was. When it finally arrived (7.08.2025), the shoe cabinet had a broken main part, and all components were unlabelled. Small parts (screws, hinges, dowels) were thrown together in one bag – thankfully there weren’t many, otherwise assembly would have been a nightmare despite a clear manual.
Contact with the seller was appalling – phone calls (the same day the parcel arrived, 7/08/2025) led to “email us”. I did this straight after call but emails went unanswered till 11.08.2025, until I threatened legal action. Even after promising to send the replacement, dispatch was delayed, tracking didn’t work, and the courier finally arrived on 14.08.2025– a full week after my complaint problem. Absolutely unacceptable. Never again.
1. elokuuta 2025
Vastaus yritykseltä Furniture Factor
Dear Milena,
Thank you for your review. We are sorry to hear you were left disappointed, but we would like to clarify the timeline for accuracy.
Your order was placed on the 1st of August and delivered on the 7th, which is 4 working days and therefore within our stated delivery timeframe of 2–5 working days. You reported a damaged part on the 9th, and we arranged a free replacement, which was delivered to you on the 14th.
Transit damage can occasionally occur due to courier handling, but we replaced the part promptly and at no cost. We always aim to resolve such issues as quickly as possible to ensure customers can enjoy their furniture without delay.
Kind regards,
Furniture Factor
Vastaus yritykseltä Furniture Factor
Dear Customer,
Thank you for your feedback. We’re pleased to hear that you are happy with both the product and the fast delivery. At Furniture Factor, we always strive to make the whole process as smooth as possible.
Kind regards,
Furniture Factor
Still waiting for the delivery
Still waiting for the delivery - now delivered thank you.
4. elokuuta 2025
Vastaus yritykseltä Furniture Factor
Dear John,
Thank you for your feedback. We would like to clarify that your delivery was originally scheduled much earlier, however this was cancelled at your request and re-booked for a later date. The order has since been delivered successfully.
We always work hard to keep to our delivery schedules and ensure customers are kept updated throughout.
Kind regards,
Furniture Factor
Vastaus yritykseltä Furniture Factor
Dear Customer,
Thank you for your feedback. We’re delighted to hear you’re happy with your product.
Kind regards,
Furniture Factor
Very good and fast service
I found this site super easy to order from, communication was good and product arrived within the time frame stated, and very well packed, we haven’t put the wardrobe together yet as it’s not needed quite yet, but it all looks in good order
30. heinäkuuta 2025
Vastaus yritykseltä Furniture Factor
Dear Customer,
Thank you for your kind words. We’re pleased to hear you found ordering simple, communication clear, and your wardrobe well packed and on time. We’re confident you’ll be just as happy once it’s assembled and in use.
Kind regards,
Furniture Factor
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