Unfortunately one of items I ordered had a long lead time, and I had to cancel my order. However, the polite, friendly and professional way in which this handled needs to be applauded. Refund was i... Näytä lisää
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The delivery was prompt and efficient and product was fine once built and I am surprisingly happy with it, but the instructions were the worst I've ever seen. The quality of the wood is not good at a... Näytä lisää
Good quality product for the price…though slightly disappointing that the drawer bases are hardboard rather than a more solid base. Looks very good tho. First class delivery ordered on Saturday and de... Näytä lisää
Unfortunately one of the drawer fronts was slightly damaged on arrival. However, a quick phone call to the contact number resolved that and a replacement drawer front was dispatched, so the issue w... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Furniture Factor has grown in to a masive online furniture retailer from a small family run furniture shop that opened its doors in march 2002. Suppliers of bedroom furniture, lounge furniture and office furniture. furniturefactor.co.uk hold a huge range of furniture in the UK ready for quick delivery nationwide. We specialise in wardrobes, display cabinets and sideboards, White and Black gloss sideboards which are ready for immediate dispatch. Huge range of large Sliding Wardrobes and display cabinets also in stock.
Yhteystiedot
195 Gwendolen Rd, LE5 5FN, Leicester, Yhdistynyt kuningaskunta
- 01162730005
- sales@furniturefactor.co.uk
- furniturefactor.co.uk
4,2
Hyvä
6 t. arvostelua
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Easy to order
Easy to order, good quality and easy to assemble. I have given only 4 stars as there is not much in the way of communication after the day you order (nothing for 8 working days) then an email to say the couriers had collected. The next email was the review. When I phoned they were very helpful and as promised I had a contact the following day from the courier. Apparently the courier contacts you in 3 days but I was unaware until I called.
8. heinäkuuta 2025
Vastaus yritykseltä Furniture Factor
Dear Customer,
Thank you for taking the time to leave your feedback.
We’re pleased to hear you were happy with the quality of the item, ease of ordering, and assembly process. Your comments regarding communication are appreciated, and we’re sorry for any confusion caused.
While we do aim to keep our customers updated, the final delivery contact is handled by the courier company, and unfortunately delays in their communication can sometimes reflect poorly on us. We’ll continue working closely with them to ensure a smoother experience in the future.
We truly appreciate your support and your helpful review.
Kind regards,
Furniture Factor
The tallboy i ordered was quite expensive and drawer broke on first day
Poor quality
3. heinäkuuta 2025
Vastaus yritykseltä Furniture Factor
Dear Customer,
Thank you for your review and for bringing your concerns to our attention.
We’re genuinely sorry to hear you were disappointed with your order. As mentioned during our phone conversation, and confirmed in our follow-up email, we’ve already posted out glue and clips to help resolve the issue with the drawer. We hope these parts have now arrived and been helpful.
We always strive to support our customers and ensure any problems are dealt with promptly. If there’s anything further we can assist you with, please do not hesitate to let us know.
If your experience has improved since our last contact, we would greatly appreciate it if you could consider updating your review to reflect the full service you’ve received.
Kind regards,
Furniture Factor
Definitely would not recommend
Would not recommend. Damaged item received and a lot of hassle.
I am not happy with outcome- its a lesson learned.
My advice is:
read all the reviews, including mine, what does your gut instinct say?
research the company you are buying from - look up the shop in street view.
Check the company policy - ensure it meets your requirements - do you feel easy about it or do you have reservations?
If you are purchasing a large heavy item reflect on my experience? Do you want to/can you move a large heavy parcel about and unpack and rewrap it several times if necessary. They say items get damaged in transit - they provide replacement parts specifically for the items. How frequently, Is it a regular occurrence? You've paid out your hard earned cash for a new item in good faith? Do you want a slightly damaged item - will you be happy accepting it with money off?
Personally I wouldn't recommend - I have accepted their resolution, replacement parts but it has been a lot of hassle already and I am still in the process of resolving.
From a business perspective I would have thought replacing the item that had been damaged through no fault of myself, the customer, would have been a better option. At least good customer service would have been reported.
A damaged item could have been collected and sold as imperfect or given to community services as positive advertising.
Shouldn't they take the damage in transit up with the delivery company? Why is the customer who is paying good money for an item that arrives damaged paying? (If not financially, in time and effort).
Here is my account of the transaction.
Item arrived damaged, sent email with photos of damaged item to evidence how item was received.
No response to my email to acknowledge receipt of the email or to confirm the action they would take. Emailed again.
17.07.25 Response received advised they had responded previously- it wasn't received.
Their email queried damage shown in photos - requested I inspect all items in parcel - reopened resealed heavy parcel and took more photos - response sent with photos - damage to multiple panels on parcel corner.
17.7.25 Response received - advised quickest way to resolve -partial discount or I reopen package and provide part numbers and they will send replacement parts. Response sent - not acceptable.
Replacement requested and collection of damaged item.
17.7.25 Further response - replacement parts will allow product to be restored to a brand-new condition. Will not accept claim for full replacement as they assess minimal damage and still usable.
But I purchased a new, whole, undamaged item?
They understand reopening and getting part numbers might be slightly inconvenient and take time.
Alternatively partial refund offered.
Not acceptable. Responded - purchased the item as a whole product not by parts. Weight of box heavy and difficult to keep moving and repacking. No guarantee new parts will fit undamaged parts received.
Replacement requested or refund and they collect damaged goods.
18.7.25 - Response - reiterated they will:
- only replace parts (state me refusing to identify the parts is preventing the matter being resolved) or
-Partial refund and I keep damaged item.
- will offer return reference for me to arrange for a courier myself but they wont be liable for any additional damage and refund will only be issued once they have inspected item when it is received.
Unacceptable.
18.7.25 further communication received quoting company terms and conditions and stating only action they have requested from me is to confirm the part numbers - a minimal and reasonable requirement that is neither burdersome or unreasonable. Stated some of their orders do arrive with transit damage - 99% of those provide part numbers and accept replacement parts designed specifically for the items??? Advised me my request for full unit replacement is not proportionate. Replacement parts are provided free of charge?? If customer wishes to return the item despite the service - it's done at buyers cost. They do not arrange collections. Reiterated I can return the item via my own courier. States me refusing to reopen (a large damaged heavy parcel) to obtain part numbers is uncooperative and unjustified. I can hardly move it - this is now the third time I've opened and moved it!!! This is their final position.
I will be getting help to move parcel this time.
I hope my review has helped
Don't loose heart - I've purchased other items of furniture for the room I've decorated - my experience with another company was amazing - totally different- I happily wrote them a review to tell others about my experience.
9. heinäkuuta 2025
Quick despatch and delivery - but product awful
Quick despatch and delivery, however the drawers started falling apart within the first week, and are not fit for purpose.
4. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Furniture Factor
Dear Joanne,
Thank you for your feedback. We’re really sorry to hear that you’ve had issues with the drawers and that the item hasn’t met your expectations.
At Furniture Factor, we always aim to provide both fast service and durable, reliable products, so it’s disappointing to hear about this experience. We’re also unable to locate your order with the information provided, but we’d really appreciate the opportunity to put things right.
Please could you contact us directly at sales@furniturefactor.co.uk with your order number and any details. We’re happy to help resolve the issue.
Kind regards,
Furniture Factor
Vastaus yritykseltä Furniture Factor
Dear Customer,
Thank you so much for your kind words!
We’re delighted to hear you’re pleased with both the prompt delivery and the quality of the product. At Furniture Factor, we always aim to provide a smooth and satisfying shopping experience.
Kind regards,
Furniture Factor
Great service
Haven't put it together yet but I'm sure I'll be happy with it. Quick delivery too
7. heinäkuuta 2025
Vastaus yritykseltä Furniture Factor
Dear Hilda,
Thank you for your lovely feedback!
We’re glad to hear your order arrived quickly. We hope you’ll be just as pleased once it’s all assembled — but if you need any help along the way, feel free to reach out.
Kind regards,
Furniture Factor
Very good outlook overall
Very good outlook overall , but the back board is too delicate and thin. However overall it looks classy.
7. heinäkuuta 2025
Vastaus yritykseltä Furniture Factor
Thank you for your feedback.
We’re glad to hear you’re happy with the overall look of the unit. The backboard is intentionally designed to be lightweight and flexible, as this is standard for most flat-pack furniture. It helps keep the unit balanced and functional without adding unnecessary weight or cost.
That said, we appreciate you taking the time to share your thoughts and hope you continue to enjoy your furniture. If you ever need anything, we’re here to help.
Kind regards,
Furniture Factor
Cellini 2 door mirror corner wardrobe
There was a long wait for this wardrobe to come back in stock, but once it was delivery was fast. It was well worth the wait and gives me loads of storage but takes up so little space. A perfect storage solution for my rather small bedroom.
30. kesäkuuta 2025
Vastaus yritykseltä Furniture Factor
Dear Customer,
Thank you so much for your kind words and patience!
We’re really glad to hear that the wardrobe was worth the wait and fits perfectly in your space. At Furniture Factor, we always aim to provide practical solutions without compromising on style or functionality — so it’s great to know this worked well for your bedroom.
Your support truly means a lot to us!
Kind regards,
Furniture Factor
Great service and Product
30. kesäkuuta 2025
Vastaus yritykseltä Furniture Factor
Dear Customer,
Thank you for your lovely feedback!
We’re so pleased to hear that you’re happy with both our service and the product. At Furniture Factor, we always aim to offer a smooth and reliable experience from start to finish.
We truly appreciate your support!
Kind regards,
Furniture Factor
Vastaus yritykseltä Furniture Factor
Dear Customer,
Thank you for your kind feedback!
We’re glad to hear your order arrived quickly and in good condition. At Furniture Factor, we always aim to ensure our products are well packaged for safe delivery.
If there’s anything else we can assist you with, please don’t hesitate to get in touch.
Kind regards,
Furniture Factor
Don’t buy
Delivery time delayed , quality of product rubbish . Definitely not worth . If they want pls take away , weak , thin and do refund
30. kesäkuuta 2025
Vastaus yritykseltä Furniture Factor
Dear Kamil,
We’re really sorry to hear that you’re disappointed with your recent order. This is not the experience we want any of our customers to have.
Please get in touch with us directly at sales@furniturefactor.co.uk so we can look into this further and do our best to resolve the matter for you. We truly appreciate your feedback and would welcome the opportunity to make things right.
Kind regards,
Furniture Factor
Brilliant company.
I ordered an overbed storage unit and they were brilliant with the problems we had,
The delivery company took 3 tries to deliver a complete unit and everytine I contacted Furniture Factor they were brilliant polite and apologetic everytime even though there wasn't any error on their part.
The unit is now together and looks so nice and really sturdy.
Would defiently recommend.
7. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Furniture Factor
Dear Chris,
Thank you so much for your lovely feedback!
We’re really pleased to hear that your overbed unit is now complete and looking great in your space. While the delivery process didn’t go as smoothly as we would’ve hoped, we truly appreciate your patience and understanding throughout.
At Furniture Factor, we always aim to support our customers even when issues arise beyond our control, so it’s great to know our team could make the experience more positive for you.
Thanks again for the recommendation!
Kind regards,
Furniture Factor
Shoe rack
Quick delivery compared to other companies. Easy to assemble.
You have to be very careful during the assembly as the wood can easily get damaged if using any hard tool. The screws got pierced through the sides when we assembled.
2. heinäkuuta 2025
Vastaus yritykseltä Furniture Factor
Dear Customer,
Thank you for your feedback. We’re pleased to hear you were happy with the quick delivery and ease of assembly.
At Furniture Factor, we always aim to offer quality and convenience, but we understand your concern regarding the assembly process. Our products are designed to be handled with care during assembly, and we recommend using only hand tools to avoid over-tightening or damage.
We appreciate you taking the time to share your experience, and we’re here if you need any assistance in the future.
Kind regards,
Furniture Factor
Vastaus yritykseltä Furniture Factor
Dear Fiona,
Thank you for your review.
We can confirm your order was successfully delivered on 4th July. We kindly ask that you update your review to reflect this, as it currently presents an inaccurate view of our service.
If there are any issues with the item received, please feel free to contact us directly at sales@furniturefactor.co.uk, and we will be happy to assist.
Kind regards,
Furniture Factor
Vastaus yritykseltä Furniture Factor
Dear Customer,
Thank you so much for your kind words! We’re delighted to hear that your ordering process was smooth and that your delivery arrived quickly.
At Furniture Factor, we always aim to make the experience as simple and efficient as possible from checkout to doorstep.
We truly appreciate your support and hope to serve you again soon!
Kind regards,
Furniture Factor
Poor Quality
Delivery late, poor quality, literally cheapest materials you can get. All fixings came in 2 bags so you must spend an hour just checking each part, separating and numbering yourself.
Packed well, but looked like it had just came out the saw mill, everything covered in dust and chippings.
One of the doors were warped, I didn't bother to contact as since seen posts about replacements with replies from the company saying once built they do not replace parts.
Very disappointed and would not recommend to anyone. Avoid.
21. kesäkuuta 2025
Vastaus yritykseltä Furniture Factor
Dear Jason,
Thank you for your feedback.
We’re sorry to hear that you were disappointed with your experience. Please note, as per our policy, we can only assist with issues such as damage or warped panels if they are reported prior to assembly. This is to ensure we can verify any transit damage and provide free replacement parts where required.
We understand your frustration and regret that you didn’t get in touch at the time, we would have been more than happy to resolve the matter in line with our service standards if you had reported damages prior to assembly.
Once again I would like to apologise for any inconveniences caused and would like to reassure you that we are here to help. At Furniture Factor we value our customers and always try our best to resolve all issues.
If you require anything else, please do not hesitate to get in touch. We are more than happy to help.
Kind regards,
Hassan
Furniture Factor
Vastaus yritykseltä Furniture Factor
Dear Melissa,
Thank you so much for your lovely feedback! We’re delighted to hear that your delivery was prompt and handled professionally.
At Furniture Factor, we always aim to ensure a smooth and reliable service from start to finish, so your kind words mean a lot to us.
We truly appreciate your support!
Kind regards,
Furniture Factor
Initially disappointed but the issues were resolved quickly
The initial delivery arrived but was missing some parts. I spoke to the shop and they arranged for the missing parts to be sent out immediately.
It was disappointing that parts were missing and as such I had to wait before I could assemble the furniture however, this was resolved and the parts arrived a few days after
19. kesäkuuta 2025
Vastaus yritykseltä Furniture Factor
Dear Denis Murphy,
Thank you so much for your honest feedback! We’re really pleased to hear that although there was an issue with the initial delivery, the matter was resolved quickly and the missing parts arrived promptly.
At Furniture Factor, we always aim to provide smooth and complete service, and we’re sorry you experienced a delay before you could assemble your item. We truly appreciate your patience and understanding.
Thank you again for your support!
Kind regards,
Furniture Factor
Bathroom cabinet
Ordered a bathroom cabinet ,that come damaged.didnt know it was chipboard material and one side was all crushed,and parts was ordered and sent out with tracking code,stayed at the same point for 5 days when I try to find out where the package was,found out it got lost in transit. After a few calls,finally Zak was very helpful and sorted the matter with a refund.
30. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Furniture Factor
Dear Customer,
Thank you for taking the time to share your experience.
We’re genuinely sorry for the initial disappointment caused by the damaged item and the delay with the courier losing the replacement parts in transit. We understand how frustrating this must have been.
However, we’re glad to hear Zak was able to assist you and that the matter was eventually resolved with a refund. At Furniture Factor, we always aim to provide excellent service and support even when things don’t go to plan, and we appreciate your patience throughout the process.
If there’s anything else we can help with in the future, please don’t hesitate to get in touch.
Kind regards,
Furniture Factor
Fast delivery,competitive price
Fast delivery,competitive price, packaging very good, great product.
26. kesäkuuta 2025
Vastaus yritykseltä Furniture Factor
Dear Customer,
Thank you so much for your kind words! We’re thrilled to hear you were pleased with the fast delivery, competitive pricing, and the quality of the packaging and product.
At Furniture Factor, we always aim to provide great value and a smooth shopping experience — it’s wonderful to know we hit the mark for you.
We truly appreciate your support!
Kind regards,
Furniture Factor
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