I cant believe anyone would give than more than a zero star. This is a fraudulent company and I have started court proceedings to get my money from them. I ordered 2 coffee tables, only one was... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
This company have been appalling. I placed an order on 4th December but have heard nothing since. I don't know if they're incompetent or just plain dishonest. Don't waste your money ordering from them... Näytä lisää
DO NOT ORDER ANYTHING FROM THIS COMPANY!!!! I ordered and paid over £500 for a table which on order confirmation stated that it would be delivered within 7-10 days. DON'T BELIEVE THEM! 1 month, 3 e... Näytä lisää
I received a call today from Raymond in FURCO’s customer service team, and it was truly appreciated. While there had been a couple of minor issues with communication since my order, Raymond ensured th... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
FURCO has been Offering the UK's best furniture brands at great prices! FURCO - a UK based retailer offering & delivering quality furniture& designer home decor to customers based nationwide. Established long since 1998, FURCO started off as a small shop fitting company in London & since then has kept evolving every year with a mission to offer an unrivalled choice, excellent price & most important second to none customer service. Being a Family run business our business ethics revolve around care & commitment. A customer buying from FURCO by default becomes a part of our humongous FURCO family and enjoys dedicated support throughout.
Yhteystiedot
Three Colts Lane, Bethnal Green, E2 6JN, E26JN, London, Yhdistynyt kuningaskunta
- 03331883350
- sales@furco.co.uk
- furco.co.uk
2,1
Välttävä
387 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
IF THERE WAS NO STARS THATS WHAT ID…
IF THERE WAS NO STARS THATS WHAT ID PUT. DO NOT BUY FROM THIS SO CALLED COMPANY.
AN ABSOLUTE DISGRACE. I ORDERED A TABLE BACK IN AUGUST SAID IN STOCK ON WEBSITE SO OKAY PAID THE FEES AND SAT BACK TO AWAIT A DELIVERY DATE……. A FEW DAYS LATER GOT A CALL TO SAY OUT OF STOCK , BUT DELIVERY WOULD BE END NOVEMBER…… NOVEMBER PASSED NO CALL NO TABLE .REMEMBER THEY HAVE MY MONEY ACCUMULATING INTEREST IN THERE BANK?????
IVE TRIED CALLING ON ALL 3 NUMBERS,EMAILS,WHATSAPP MESSENGER,ABSOLUTELY NOTHING.
I GOT SO UPSET TO TAKE YOUR MONEY AND TO BE TREATED LIKE THIS IS A TOTAL DISGRACE.IM NOW LEFT WITHOUT A TABLE AND TO ADD INSULT TO INJURY IT STILL STATES IN STOCK ON WEBSITE.
HOW YOU CAN SLEEP AT NIGHT IS BEYOND ME.
LUCKILY I TOOK IT TO PAYPAL AND THEY DISPUTED IT FOR ME AND IVE JUST GOT A FULL REFUND BACK, THIS SHOCKING SO CALLED PLACE DID NOT EVEN REPLY TO PAY PAL .SO JUST BE WARNED DO NOT PART WITH YOU WELL EARNED MONEY TO FUND THERE BANK AS YOU WILL NOT RECEIVE YOUR GOODS.
15. joulukuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä FURCO
Dear Mrs. Diane Maile,
We are deeply sorry to hear about your disappointing experience with our company. Your frustration and distress are completely understandable, and we sincerely apologize for any inconvenience caused.
It is unacceptable that you received no communication regarding the status of your order and were left without a table for such an extended period. We are committed to investigating this issue thoroughly to understand what went wrong and to ensure that similar situations do not occur in the future.
Thank you for bringing this matter to our attention, and we deeply regret any inconvenience you experienced. If there is anything further we can do to assist you or if you have any additional concerns, please don't hesitate to contact us.
Best regards,
The FURCO Customer Service Team
Avoid
This company is dreadful at communicating with customers. Phone calls usually go to answerphone and messages are ignored. Emails are also usually ignored. Delays to promised delivery dates were not communicated to us, the dates just came and went. After waiting over three months for some chairs we had ordered and threatening them four times (two phone messages, two emails) with getting our bank to reverse the transaction, they finally popped up and promised us a refund. We'll see if it appears.
EDIT: the refund did appear as promised, so we are not out of pocket but the whole thing was a huge waste of time.
13. joulukuuta 2021
Vastaus yritykseltä FURCO
Dear David,
We deeply regret the frustration and inconvenience you experienced with our company. Your feedback highlights significant areas where we need to improve, especially in terms of communication and timely updates.
We apologize for the delays and lack of communication regarding your order. This is not the level of service we aim to provide, and we are committed to addressing these issues to prevent similar situations in the future.
While we are glad that your refund has been processed, we understand that this does not make up for the time and effort you spent trying to resolve the situation. Please accept our sincerest apologies for any distress this has caused.
Thank you for bringing this to our attention. If there is anything further we can do to assist you or if you have any additional concerns, please do not hesitate to contact us.
Best regards,
The FURCO Customer Service Team
Order cancelled by them, no refund!
Ordered chair on 12th October, got confirmation email and then nothing else. Ended up chasing and chasing them for a delivery date - was very difficult to get through to them on the phone and emails were ignored. I was promised a delivery date, then another and finally I was told nearly 2 months later that the item was "no longer being manufactured" - which I believe is untrue. I was offered a refund but did not receive it and have now had to do a chargeback via my credit card company. I believe this company is dishonest in its dealings and would advise you steer clear.
9. joulukuuta 2021
Vastaus yritykseltä FURCO
Dear J Patrick,
We sincerely apologize for the negative experience you had with our company. It is deeply concerning to hear about the difficulties you faced with your order and the subsequent lack of communication and refund.
We understand your frustration and regret that you had to go through the chargeback process to receive your money back. This is certainly not the level of service we aim to provide, and we take your feedback very seriously.
Our team is currently investigating what went wrong with your order and why your refund was not processed as promised. We are committed to addressing these issues and improving our processes to prevent similar situations from occurring in the future.
Thank you for bringing this matter to our attention, and we apologize for any distress this has caused. If there is anything further we can do to assist you or if you have any additional concerns, please do not hesitate to contact us.
Best regards,
The FURCO Customer Service Team
Avoid this dodgy furniture shop!
Avoid this dodgy furniture shop!
It took them 6 weeks to deliver the wrong colour bed. They gave the wrong amount of bolts, no feet on the bed, the actual picture of the bed was nothing compared to what we got. Customer service is so bad they will never answer calls. I emailed them 2 weeks ago the day after bed arrived to tell them the bed is the wrong colour they still have not replied back to my email. I told the delivery guys the bed is the wrong colour, he answers with it matches your house. Do not buy from here. I asked for assembly service and they said this wasn’t available but on the website it says it needs to be assembled by professionals. Best stick to Dreams next time!! I wish I had read the reviews before buying.
4. joulukuuta 2021
Vastaus yritykseltä FURCO
Dear tinayeasmin,
We sincerely apologize for the disappointing experience you had with our company. It is deeply concerning to hear about the issues you encountered with your bed order and the lack of adequate customer service.
We understand your frustration with receiving the wrong color bed, missing parts, and the poor communication regarding your concerns. This falls far below the standard of service we aim to provide, and we regret any inconvenience this has caused.
Our team is currently investigating your case to understand what went wrong and to ensure that these issues are addressed promptly. We are committed to rectifying this situation and making things right for you.
Please provide us with your order details so we can expedite the resolution process. Your feedback is crucial for us to improve our services and prevent similar situations from occurring in the future.
Once again, we apologize for the inconvenience and frustration you have experienced. Thank you for bringing this matter to our attention, and we appreciate your patience as we work to resolve it.
Best regards,
The FURCO Customer Service Team
Great sofa, great price.
I liked the look of the 3 seater Andalusia grey sofa and was drawn to it even more because it states that it’s 100% genuine leather and the reduced price that it was on offer for in their sale and also the further 10% discount for Black Friday. As I’m disabled I needed to have the premium delivery service and paid an extra £30 for this which I considered a reasonable delivery charge. Because I wanted the premium delivery I had to place the order over the phone and couldn’t do it online per the guidelines on their website. I ordered it on Monday just a few minutes before they closed but I wasn’t sure when they were going to end their Black Friday discount. Luckily my call was answered and the operator ended up still speaking to me after their closing time. The sofa was delivered on Friday and the men unpacked it and assembled it in front of me and they got me to sit on it and try the reclining function on it and made sure I was happy before they left. I used to buy my furniture from another company but if Furco keep this great service and prices I would always shop with them in the future and would recommend them to anyone.
3. joulukuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä FURCO
Hello,
Thank you for sharing such a detailed and positive experience with your purchase of the Andalusia grey sofa! We're thrilled to hear that you found our Black Friday offer appealing and that our premium delivery service met your needs so well. Ensuring that our furniture not only matches but exceeds our customers' expectations is our top priority, and we're glad that our team was able to demonstrate this by assisting you thoroughly upon delivery.
We appreciate your kind words and the time you took to acknowledge the effort of our staff. Your recommendation means a lot to us, and we look forward to providing you with great service and prices in the future. Thank you for choosing FURCO, and we hope you enjoy your new sofa for many years to come!
Best regards,
The FURCO Team
I wish I had read these reviews first
I wish I had read these reviews first. Unfortunately its the same old story. They take your money, they don't answer their whatsapp, they do not respond to emails and do not answer their phone lines.
Complete scam - avoid like the plague.
1. joulukuuta 2021
Vastaus yritykseltä FURCO
Dear Christine Ashworth,
We deeply regret to hear about your negative experience with our company. Your frustration and disappointment are completely understandable, and we sincerely apologize for any inconvenience caused.
We take these matters very seriously and are committed to improving our communication and customer service. It's clear that we have fallen short of your expectations, and for that, we are truly sorry.
Our team is actively investigating your case to understand what went wrong and to ensure that your concerns are addressed promptly. We want to rectify this situation and ensure that you receive the appropriate resolution.
Please provide us with your order details so we can expedite the resolution process. Your feedback is invaluable to us as we work to improve our services and prevent similar situations from occurring in the future.
Once again, we apologize for the inconvenience and frustration you have experienced. Thank you for bringing this matter to our attention, and we appreciate your patience as we work to resolve it.
Best regards,
The FURCO Customer Service Team
Dmaged sofa/Nobody seem to be helping.
I bought a leather corner sofa with cupholders. The purchase went smoothly. Within a month, the sofa started falling apart; I called the aftercare team no one picked up; after being persistent, I finally got through; I was instructed to use the email address and send photos after doing the same. I received an email stating,” Thank you for your email
I’m sorry that this has happened to you. I will contact the manufacturers and include these images. We will get back to you as soon as possible when we’ve received more information.
Regards
Aftercare”. Call again only to be told that manufacturers will get back to me. Trying calling again no respond. Please customer be aware buying is easy but if damages occur, you will waiting for them to rectify the problem or probably not. Still waiting will update further/ actions I will take.
25. marraskuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä FURCO
Dear Patricia Whittaker,
We are deeply sorry to hear about the issues you have encountered with your leather corner sofa and the subsequent lack of satisfactory aftercare. Your experience does not reflect the level of service we strive to provide, and we sincerely apologize for any inconvenience this has caused you.
We understand your frustration with the delays and lack of communication regarding your sofa's damage. We are committed to resolving this matter as swiftly as possible and ensuring that you receive the appropriate support.
To expedite the process, please provide us with your order details and any additional information you can. We will prioritize your case and follow up with the manufacturer to get a resolution for you promptly.
Thank you for bringing this matter to our attention. We value your patience and understanding and are committed to making things right for you.
Best regards,
The FURCO Customer Service Team
SCAM
Requested a refund back in October which they kept trying to avoid doing! No they saying they refunded it on nov 4th still no money tho..
19. marraskuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä FURCO
Hello Cameron,
We deeply regret the inconvenience and frustration you have experienced with your refund request. It is unacceptable that you have not received your refund despite being told it was processed.
Please contact us directly at sales@furco.co.uk with your order details and proof of your refund request so we can urgently investigate this matter and ensure your refund is processed without further delay.
We apologize for the distress this situation has caused and appreciate your patience. Thank you for bringing this to our attention, and we are committed to resolving this issue promptly.
Best regards,
The FURCO Team
I ordered my suite 10/10/21
I ordered my suite 10/10/21. They’ve taken my money but still no suite. You can’t get through at all. I’ve tried everyday since then, but I can’t get to speak to no one.
18. marraskuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä FURCO
Hello Mrs. Wilson,
We are deeply sorry to hear about the delay with your suite and the difficulties you’ve encountered in reaching us. This is certainly not the experience we want for our customers, and we sincerely apologize for any frustration and inconvenience caused.
Please contact us directly at sales@furco.co.uk with your order details so we can prioritize resolving this issue and provide you with an update on your delivery. We are committed to addressing your concerns and ensuring you receive your suite as soon as possible.
Thank you for bringing this to our attention. We are working to improve our communication and service to prevent such issues in the future.
Best regards,
The FURCO Team
Review
Website could be better, havent recieved anything yet as I've only just placed my order but I am looking forward to it & will place 2nd review upon order receival.
16. marraskuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä FURCO
Hello Luke,
Thank you for taking the time to provide your initial feedback. We're always looking for ways to improve our website, and we appreciate your input on this matter. If you have specific suggestions, please feel free to share them with us directly.
We're excited for you to receive your order and hope it meets all your expectations. Your satisfaction is very important to us, and we look forward to hearing your thoughts after you've had the chance to experience your purchase.
Thank you for choosing FURCO, and we hope you will be delighted with your order!
Best regards,
The FURCO Team
Poor response time
Poor response time, ordered some drawers only to find chipped corners!
Very sad. Won’t buy from here again.
15. marraskuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä FURCO
Hello Terry,
We are very sorry to hear about your disappointing experience with your order and our response time. It is unacceptable that your drawers arrived with chipped corners, and we sincerely apologize for any frustration and inconvenience this has caused.
Please contact us directly at sales@furco.co.uk with your order details so we can address this issue promptly and arrange for a replacement or a refund. Your satisfaction is important to us, and we are committed to resolving this matter to your satisfaction.
Thank you for bringing this to our attention, and we apologize once again for the inconvenience.
Best regards,
The FURCO Team
Easy to use website
Easy to use website. But hard to get in touch over phone
15. marraskuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä FURCO
Hello Yvonne,
Thank you for your feedback regarding our website's usability. We're glad to hear that you found it easy to navigate. However, we apologize for the difficulties you've experienced in reaching us by phone. We are currently working to improve our phone support to ensure that all customer inquiries are handled promptly and efficiently.
If you need immediate assistance or have any specific concerns, please feel free to reach out through our email or chat services, which might provide a quicker response. Your satisfaction is very important to us, and we're committed to enhancing all aspects of our customer service.
Thank you for bringing this to our attention, and we appreciate your patience as we work on these improvements.
Best regards,
The FURCO Team
Avoid
So far so good , can't wait for my wardrobes to arrive. Unfortunately after a month no wardrobes and no refund!!! So upset with this company
15. marraskuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä FURCO
Hello Kamile,
We sincerely apologize for the delay in delivering your wardrobes and the frustration it has caused. This is certainly not the experience we want any of our customers to have. We understand how disappointing it can be to face such delays, and we are here to resolve this issue promptly.
Please contact us directly at sales@furco.co.uk so we can prioritise your order and discuss the refund process, if that remains your preference. We are committed to ensuring your satisfaction and would appreciate the opportunity to rectify this situation.
Thank you for your patience, and again, we apologize for the inconvenience.
Best regards,
The FURCO Team
AWFUL
Sofa is poor quality, poor comfort and not as big as was listed. I opened one box and put it straight back in. Says hassle free returns but I’ve been trying to contact Furco via phone and email for 2 weeks and they don’t reply or answer. DO NOT WASTE YOUR MONEY.
*Update* I wrote this review in 2021 and they have just replied to resolve my issue in 2024. I had to go through my bank in 2021 to get a refund. Don’t waste your time and money.
14. marraskuuta 2021
Vastaus yritykseltä FURCO
Hello Toni,
We are truly sorry to hear about your dissatisfaction with the sofa and the difficulties you've encountered with our customer service. This is certainly not the level of quality and service we strive to provide. We sincerely apologize for any inconvenience and frustration this has caused.
We want to ensure that your issue is addressed immediately. Could you please contact us at sales@furco.co.uk so that we can prioritize your return and discuss how we can make this right for you? We are committed to providing a hassle-free return process and improving our response times.
Thank you for bringing this to our attention, and we look forward to resolving this matter to your satisfaction.
Best regards,
The FURCO Team
Been waiting for two weeks past the…
Been waiting for two weeks past the order date and when finally delivered we get the wrong parts for our sofa. They don’t answer the phones or respond to emails we now have a sofa that is no use to us.
12. marraskuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä FURCO
Hello Mrs. Berg,
We apologize profoundly for the inconvenience and frustration you have experienced with your order and our customer service response. Delivering the wrong parts and the lack of prompt communication is not acceptable, and we are truly sorry for the difficulties this has caused.
Please contact us directly at sales@furco.co.uk so that we can address this matter immediately. We want to ensure that the correct parts are sent to you as soon as possible and that any further concerns you have are promptly handled.
Thank you for your patience, and we sincerely apologize for the trouble this has caused. We are dedicated to making this right.
Best regards,
The FURCO Team
No good no answer call try contact…
No good no answer call try contact about delivery but nothing
12. marraskuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä FURCO
Hello Lee,
We are very sorry to hear about your difficulties in reaching us regarding your delivery. This is not the level of service we aim to provide, and we sincerely apologize for the inconvenience caused.
Please contact us directly at sales@furco.co.uk with your order details so we can provide you with an update on your delivery and address any concerns you may have. We are committed to improving our communication and ensuring you receive the assistance you need.
Thank you for bringing this to our attention, and we apologize once again for the inconvenience.
Best regards,
The FURCO Team
Easy internet to use
8. marraskuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä FURCO
Hello Michelle,
Thank you for your positive feedback! We're glad to hear that you found our website easy to use. Providing a seamless online experience is important to us, and we're pleased to know we met your expectations.
If you have any further questions or need assistance, please don't hesitate to reach out. We look forward to serving you again in the future.
Best regards,
The FURCO Team
Great Company!!
The site is very easy to navigate around and the products are classy and elegant. The company are very responsive on email and are helpful with queries. Really recommend this company.
8. marraskuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä FURCO
Hello Krissy,
Thank you for your wonderful feedback! We're thrilled to hear that you found our site easy to navigate and our products classy and elegant. It's great to know that our team has been responsive and helpful with your queries.
We appreciate your recommendation and are delighted to have you as a satisfied customer. If you have any further questions or need assistance, please don't hesitate to reach out. We look forward to serving you again in the future.
Best regards,
The FURCO Team
poor response from furco
Never received item cancelled had to go through paypal to get refund furco does not reply poor after service another company to avoid
7. marraskuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä FURCO
Hello Dennis,
We sincerely apologize for the negative experience you had with our service and the issues with your order and refund. It is unacceptable that you had to go through PayPal to receive your refund due to our lack of response.
Please know that we take your feedback seriously and are committed to improving our customer service and communication. If there is anything further we can do to address your concerns or if you have any additional details to share, please contact us directly at sales@furco.co.uk.
Thank you for bringing this to our attention. We regret any inconvenience caused and appreciate your patience as we work to improve our processes.
Best regards,
The FURCO Team
Great website
Great website. Will update about the product when it arrives
6. marraskuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä FURCO
Hello Sean,
Thank you for your positive feedback! We're glad to hear that you found our website great and easy to use. We look forward to hearing your thoughts on the product once it arrives.
If you have any further questions or need assistance in the meantime, please don't hesitate to reach out. We appreciate your support and look forward to serving you again.
Best regards,
The FURCO Team
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