Fun Cases Arvostelua 3 191

The privacy screen protector doesn't work with fingerprint recognition. I emailed them to raise this complaint with them and they never responded.

ordered a personalised hoodie for a Christmas present. The order arrived late and when opened, the hoodie was a different colour to what had been ordered. I got sent a selection box by way of an apology? I have since tried to return the item for a full refund as promised, but they have now lost my return and no money has made it back to my account. Avoid at all costs

The flip phonecase half broke away from the hard back within a few weeks of use. Price paid $40.
Reached out to customer service and they offered me a 20% discount to buy another one. There is a 30 day refund policy but delivery to Australia took 2 weeks, I was just outside warranty period. There is a further 6 month UK product warranty for replacement for not meeting satifactory quality and Funcases.com is not following through with this.
Poor customer service. Don't waste your money with this company.
It was a Christmas present for my grandaughter. Very disappointing.

Dreadful experience with this company. Ordered daughter a case before Christmas, was sent the wrong one. Advised could exchange if not happy. Had to pay to return for exchange. Now customer services ignoring my emails and WhatsApp messages. Very disappointing and left hugely out of pocket. Avoid!!

I love my phone case. I had an issue with the delivery which wasn’t there fault but they send me a new case for free and gave me a gift voucher.

Awful - i ordered a personalised photo collage case but all the photos were cropped terribly (like chopped in half). I contacted customer service for a refund but zero response. Avoid!!!!!!

My case is really nicely printed. I designed and customised the case myself. The only issue I had was it took me 2 weeks for my case to arrive. According to customer service this is due to backlog from Christmas- I don't blame them but would have recommended signage on the website somewhere to advise of the delay. I ordered a screen protector and it wouldn't even let me use my biometrics or stick down properly. Otherwise, I will be using this company again

Will never recommend this company, I ordered a phone case on the 02-01 and it never arrived at MY door, contacted fun cases after a huge delay they said it was on its way, tracking was useless untill it was delivered, contacted them again to find out where it was delivered too but have not heard back from Helen, no replacement or refund offered just silence,
Fun cases if you see this get in touch I sent you photos of where it should have been delivered a bright red door with my name in big black letters, why ignore me.

This company needs to specify that their shipments can take weeks. Family company? OK. All hand printed? OK. I get that, but tell your customer it can take weeks for an order. As for made in GB! Your tracking number doesn't suggest that, unless of course it's a fake tracking number. Won't be using this company again.

I ordered a phone case and it arrived very quickly however after looking at it the shock absorbent upgrade I had paid extra for wasn’t there there wasn’t even a lining round the camera lens part ok the case. I then contacted them about it and got put through to customer service and was told to send a photo which I did the following morning. It has now been a week and they have not taken any action. I have email multiple other times to try get confirmation but they haven’t responded

Love the phone case, lovely design, and I like how it goes around the sides of the phone. Only thing is that Google pay doesn't work unless I take the case off.

I’d ordered a MagSafe phone case on the 11th and heard nothing for 5 days after my order was confirmed. I then received an email saying that the MagSafe components for the case were out of stock and that they would be happy to refund that part of the order and send me a regular case. I emailed back to request a refund and had to send several more emails just to get it confirmed and it’s taken 4 days to get my refund because by the time I’d been informed that the case I had ordered was not available my money had already been taken from my account. If you do not have the item in stock, do not put it on your website for sale and then email the customer AFTER YOU HAVE THEIR MONEY saying you don’t have it. Never even got to test the quality of their cases as I was a first time customer but I can say for certainty I will never be using FunCases ever again and I recommend that anyone who is reading this to do the same

Be careful ordering from this company. After I ordered I heard nothing for days and got in touch with customer service. They advised my order was marked as 'unfulfilled', and they could not give me an estimate on when that might change. They did say that being closed over Christmas meant there was a delay- however I was contacting them on the 17th January.

I requested my order be cancelled and refunded, which they declined, but said I should return it when/if I receive it- knowing full well, you can't return personalised items. This back and forth between customer service meant I had to go through PayPal to get a refund.
The cases are cheap and there's a lot of options but the customer service was dishonest and a bit sneaky, and the process is not streamlined enough for them to be able to make a valid offer to customers- if your Christmas closing hours means it takes months for some people to receive their orders, a lot needs reevaluating.

Bought it for my daughter for Christmas to go with her new phone and she loves it especially the personalised bits I got to add

So daughter wanted a phone case and as getting ones that she wanted for her phone is hard . This company delivered . As we ordered over xmas delivery was delayed but customer services was amazing

Fantastic company, I had a problem with the case I ordered and it was dealt with in a prompt efficient manner. Great customer service, friendly staff and very happy with the outcome . Would definitely purchase from them again in the future !

It arced the over day really good and amazing

They did not process the order for the two weeks pre Xmas and did not mention at time of order. Also the delivery had non existent , the mug I ordered was broken but the piece was missing in the box. Which means it was placed in box broken

UPDATE:Despite not replying to my customer service email they did resend the order after seeing my trust pilot review which given it was a postage issue was very kind. Ultimately though I ordered on the 1st or 2nd Dec and didn’t get items in time to give as gifts. When they did arrive the quality of the hoody and notebook were poor and although the design was fun and unique I wouldn’t order from them again.

ORIGINAL POST: Ordered a hoodie and notepad early Dec but didn’t arrive in time for Christmas, no response from customer service and tracking number not working. Possibly an issue with delivery but still poor customer service not to be responding. Very disappointed.

Extremely disapointed on how long it took, How the customer service is been, and overall everything in general.

Ordered a case back on the 5/12/25 and paid for the express option that said DELIVERY BY CHRISTMAS!

I recieved a email same day it had been sent.

it did not show up before or on Xmas eve like i thought, It showed up a Month LATE arriving on 6th January this year. (6.1.26)

The package even said "International Prioity Mail" which does not mean take as long as you want, it means delivery as fast as possible.

Upon collecting the parcel from my locker i had asked Australia Post staff to pull the tracking data for it, and they were able to work out it was sent via slow method (boat transport or other kind of method)

The fact Funcases now refuse to respond to my emails over this has now left me no choice but to leave this kind of feedback.

While my friend loved her belated xmas present and was happy, This experince was not a good experince, but rather a disapointing experince.

While i encourage others to shop at their own advisement. this is my genuine feedback for them.