My first experience with Frodeli wasn't good at all, but I gave them another chance and I'm soooo glad I did. The order and delivery was seamless and the mini cheesecakes blew us away. We ordered a mi... Näytä lisää
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Very professional looking and tasty desserts. I ordered from here because I needed some vegan desserts for the Christmas period. The ones I received were delicious. Unfortunately the base had disinte... Näytä lisää
Yritys on vastannut
Great cakes, arrived right on time, in splendid condition. I do like torts more than cheese cakes so a wider selection there would definitely make me come back more often. My husband already sent... Näytä lisää
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Great idea. Definitely was like having a resturant wuslity dessert. Delivery and packaging extremely good. A clearer use by date would be helpful. Pastry excellent chocolate great just a bit too much... Näytä lisää
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Yrityksen tiedot
Tietoja yrityksestä Frodeli
Yrityksen kirjoittama
We provide our customers a luxury experience with a quick turnaround. We haven’t met a sweet tooth yet that we couldn’t satisfy! We give our customers quality products and flexibility. You can order on a dime and receive your cakes the next day or, if you’re more organised, you can order in advance and receive your delivery in perfect time for your celebrations.
Frodeli offers you the ultimate indulgence with no guilt whatsoever. By ordering from us, you can enjoy making a responsible purchase that actually helps the planet, not harms it. In a post-lockdown world, eating in is the new dining out and with our decadent desserts, you’re always guaranteed the best seat in the house.
Whether you’re craving a creamy, dreamy cheesecake, indulgent chocolate brownie or comforting jam roly poly we’ve got you covered! After all, there’s nothing a good dessert (or three) can’t fix!
Frodeli offers you the ultimate indulgence with no guilt whatsoever. By ordering from us, you can enjoy making a responsible purchase that actually helps the planet, not harms it. In a post-lockdown world, eating in is the new dining out and with our decadent desserts, you’re always guaranteed the best seat in the house.
Whether you’re craving a creamy, dreamy cheesecake, indulgent chocolate brownie or comforting jam roly poly we’ve got you covered! After all, there’s nothing a good dessert (or three) can’t fix!
Yhteystiedot
Unit 9 Strafford Industrial Park, Dodworth, S75 3EJ, Barnsley, Yhdistynyt kuningaskunta
- 01226 691691
- hello@frodeli.com
- frodeli.com
4,2
Hyvä
181 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Arrived on time as a thank you gift for…
Arrived on time as a thank you gift for a colleague. They have confirmed the cheesecakes were probably as good as 'that cheesecake from Friends'! High praise indeed.
16. joulukuuta 2022
Vastaus yritykseltä Frodeli
Hi,
Thank you for taking the time to leave such a brilliant review! It's great to see our desserts being gifted and even better to hear that they're as good as 'that cheesecake from Friends'! Thank you again.
Take care,
Georgia
Frodeli
Well I should be sat here with rest of…
Well I should be sat here with rest of the family waiting to enjoy these. Cakes
I spent £60 on three cakes and postage
You would have thought delivery would not be offered if couriers were not reliable
Yes it's near Christmas but it was offered as a delivery slot
I'm afraid we all feel very let down
If they had been any good they would have been our first go to for birthdays and celebrations
Great pictures. Great hype shame no great cake to eat
24. joulukuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Frodeli
Hello,
Thank you for your review.
Unfortunately, the recent Royal Mail strikes have created a strong impact during a peak time for couriers; parcels that would normally be sent with Royal Mail are being sent with DPD instead and this has caused some of their depots to become overwhelmed with parcel volumes. Please accept our sincere apologies on behalf of the courier - we feel deeply disappointed and upset that we are unable to deliver the Frodeli experience to you at this time. We're so sorry that your order has been impacted in this way.
Many thanks,
Georgia
Frodeli
Lovely Desserts really tasty
Lovely Desserts really tasty
Easy to order well packed can't find any negatives.
Thankyou
16. joulukuuta 2022
Vastaus yritykseltä Frodeli
Hi,
Thank you for taking the time to leave such a brilliant review This is great to see and your comments are so wonderful to read!
Take care,
Georgia
Frodeli
Highly recommend well done team Frodeli!
Wonderful experience from start to finish Thank you !! this is my second time ordering and wasn’t disappointed yet again, the desserts are delicious I went for the white chocolate pyramid they are so tasty. They’re for Christmas but I couldn’t help myself I had to try one. The packaging is beautiful love that it’s all 100% recyclable. Love all the small details that’s gone into everything 10/10 definitely be ordering again after Christmas. Highly recommend!!!
23. joulukuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Frodeli
Hi Sarah,
Thank you so much for your kind words - we really appreciate all your lovely comments and it's brilliant to see the five star rating for Frodeli! It's amazing to see that you appreciate all our sustainability efforts regarding our packaging. We look forward to welcoming you back in the future!
Take care,
Georgia
Frodeli
Wonderful desserts yet again
Wonderful desserts yet again, just in time for Christmas. Thanks Frodeli team I will be ordering again in the future
22. joulukuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Frodeli
Hi Matt,
Thank you for taking the time to leave such a brilliant review This is great to see and we look forward to welcoming you back again.
Take care,
Georgia
Frodeli
Avoid this company
Ordered my cake weeks before Christmas. Only to be told on day of delivery it isn't arriving and its going to be destroyed by dpd well thats if you believe that? I bet someone from dpd is take my £26 cake home for their family. My grievance is i dont have the option of an alternative as i do not drive and live in a village miles from anywhere where i could buy a decent cake. So it has really spoilt my Families Christmas. I explained this to them thinking if they refund me and possibly offer me a cake on the 29th as they could deliver as a goodwill gesture. They where not interested at all. They could of tried to make me feel better about the situation and not feel so let down by them. I just do not have an alternative option to get a cake!!!! Negative review from me i would say avoid this company they will let you down!!!
23. joulukuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Frodeli
Hello,
Thank you for your review.
Unfortunately, the recent Royal Mail strikes have created a strong impact during a peak time for couriers; parcels that would normally be sent with Royal Mail are being sent with DPD instead and this has caused some of their depots to become overwhelmed with parcel volumes. Please accept our sincere apologies on behalf of the courier - we feel deeply disappointed and upset that we are unable to deliver the Frodeli experience to you at this time. We're so sorry that your order has been impacted in this way.
I've looked in to your particular case and can see that you were offered a refund or a replacement, but that you were looking for a full refund and a replacement too. Unfortunately, this is not something we would be able to do; we simply cannot issue full refunds on top of full replacements and if we offered this to you, we would have to offer this to every customer who experienced a delivery issue which is simply not feasible.
Many thanks,
Georgia
Frodeli
Brought a box of 6 cheesecakes for my…
Brought a box of 6 cheesecakes for my brother for his birthday. Was delivered on time, frozen & packaged brilliantly and my brother told everyone of them was delicious.
Would highly recommend as a gift which is a bit different, especially cheesecake lovers
12. joulukuuta 2022
Vastaus yritykseltä Frodeli
Hi,
Thank you for taking the time to leave such a brilliant review! This is great to see and we're so glad to hear the desserts were enjoyed!
Take care,
Georgia
Frodeli
No order confirmation
No order confirmation, no customer service contact, no order!
I want a refund immediately.
Highly disappointed and let down 2 days before Xmas!!!
23. joulukuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Frodeli
Hi Nicola,
Thanks for your message. This was issued on 23rd December as per your request.
Many thanks,
Georgia
Frodeli
Feel very let down
Well it's the 23rd Dec, and I've literally just been advised that myborder will not be here for Christmas. So I'll now have to go and find an alternative. Not acceptable service. Will not be using again, very disappointing.
23. joulukuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Frodeli
Hi Debbie,
Thank you for your review. I'm really sorry to hear about this.
Unfortunately, you've not left your full name, order number or email, so I'm unable to comment on your specific circumstances however, I do offer our sincere apologies for any inconvenience you may have encountered.
Many thanks,
Georgia
Frodeli
No order, no communication
Why is this company sending out marketing emails before Christmas when it cannot fulfil them and is clearly overwhelmed.
Order not dispatched, no response by email, phone just cut-off …… customer service is laughable.
23. joulukuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Frodeli
Hi Graham,
Thank you for your review. I can assure you that our team have been working through both emails and phone calls as quickly as possible. Christmas is an extremely busy time for us and we do ask you to be patient whilst we are dealing with your request.
Many thanks for your patience and understanding.
Georgia
Frodeli
No response to any emails
No response to any emails, wont answer the phone. No confirmed delivery date. Really disappointed with this company
23. joulukuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Frodeli
Hi Susan,
Thank you for your review. I can assure you that our team have been working through both emails and phone calls as quickly as possible. Christmas is an extremely busy time for us and we do ask you to be patient whilst we are dealing with your request.
Many thanks for your patience and understanding.
Georgia
Frodeli
Highly Recommend
Cant rate this company high enough. Definitely recommend these puddings. Great size puddings put in microwave from frozen, they come out of pots very easy. Will definitely order again.
23. joulukuuta 2022
Vastaus yritykseltä Frodeli
Hi,
Thank you for taking the time to leave such a brilliant review This is great to see! Glad you found the serving process nice and easy!
Take care,
Georgia
Frodeli
Fantastic value but you could reduce…
Fantastic value but you could reduce the amount of packaging!
7. joulukuuta 2022
Vastaus yritykseltä Frodeli
Hi,
Thank you for taking the time to leave a review This is great to see! We will definitely take your comments regarding packaging on board. We try to be as sustainable as possible by making all our packaging 100% recyclable, whilst still keeping the desserts stable during transit. I have passed your comments on to the relevant department for them to make a note of.
Take care,
Georgia
Frodeli
I ordered white chocolate cheesecake
I ordered white chocolate cheesecake, and it was delicious, only 2 complaints need my white chocolate variety(white chocolate brownies??)
And more variety for gluten free or vegan, other than that I highly recommend this for people who love desserts
8. joulukuuta 2022
Vastaus yritykseltä Frodeli
Hi,
Thank you for taking the time to leave such a brilliant review! This is great to see and we're so glad to hear you enjoyed! We will definitely take all your suggestions on board.
Take care,
Georgia
Frodeli
Exactly as advertised and very well…
Exactly as advertised and very well presented when delivered also and most important enjoyed by all with comments galore it even kept the young ones quiet for a while which is more than I can do!!!
18. joulukuuta 2022
Vastaus yritykseltä Frodeli
Hi,
Thank you for taking the time to leave such a brilliant review This is great to see and if it keeps the children quiet, then even better!
Take care,
Georgia
Frodeli
Excellent service
Excellent service. Delicious cheesecakes and great variety. Enjoyed by all. Thank you.
16. joulukuuta 2022
Vastaus yritykseltä Frodeli
Hi Elaine,
Thank you for taking the time to leave such a brilliant review! This is great to see and we're so glad to hear you enjoyed!
Take care,
Georgia
Frodeli
Best cheesecake from the #1 cheesecake lover
Thank you so much for such an efficiently timed delivery, well packaged and tasty product. The cheesecakes were purchased to celebrate a special birthday, and cake didn't suffice for a particular cheesecake lover! Friends and family especially loved the Grand Ambassador (Ferrero Rocher) cheesecake and asked where we'd purchased it from. Overall, a 10 out of 10 and will recommend to friends and family.
15. joulukuuta 2022
Vastaus yritykseltä Frodeli
Hi,
Thank you for taking the time to leave such a brilliant review! This is great to see and we're so glad to hear you enjoyed! Thank you for all your recommendations.
Take care,
Georgia
Frodeli
Not all products turn up nor did the…
Not all products turn up nor did the garnish
16. joulukuuta 2022
Vastaus yritykseltä Frodeli
Hello,
Thank you for your review. I'm sorry to see that you felt the need to leave a one star rating.
I have looked into this for you and can see that there was an issue with part of your order being delivered due to the couriers being overwhelmed with parcels. Apologies once again for this. I can also see that this was quickly resolved by our Customer Care department who offered you a refund or a replacement for the missing items. I can see that you selected a refund and this was actioned for you.
Many thanks,
Georgia
Frodeli
Really delicious and extremely well packed
Not only were my S'mores cheesecakes absolutely delicious, I've never had a frozen product arrive so well packed!
14. joulukuuta 2022
Vastaus yritykseltä Frodeli
Hi Doug,
Thank you for taking the time to leave such a brilliant review This is great to see and we're so glad you appreciate the packaging!
Take care,
Georgia
Frodeli
Ease of ordering and prompt delivery
21. joulukuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Frodeli
Hi Pauline,
Thank you so much for taking the time to leave us a five star review - we really appreciate it.
Hope you enjoy digging in to your desserts!
Take care,
Georgia
Frodeli
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