Friskchocolates Arvostelua 98

Vastaus yritykseltä Friskchocolates

13. syysk. 2024

Hello Mohammad.

I apologise for this! Our customer service team does their best to reply timely to every email. And they have a good success rate of doing this!

Can I ask why the customer service was so bad? We're always looking to improve :)

Also, to touch on delivery. Once our parcels are in Evri's hands. It is a little out of our control to ensure a timely shipping. Some customers, like yourself, do get late deliveries due to unexpected circumstances. And for this I apologise on behalf of Evri.

I do wish you all the best,

Thanks!

Frisk Chocolates.

Vastaus yritykseltä Friskchocolates

30. heinäk. 2024

Hello Nicole,

I'm sorry to hear you had a bad experience.

It is uncommon that you did not receive anything from us. We reply within 24 hours to 99% of emails unless theres a unexpected event.

As for tracking, you should have received one once your label was created, which is within 24 hours of placing. You must be sure to check spam as we never know what setting you have on your account!

Once an order has been placed and shipped. It's within the hands of Evri. This means potential delays on their end are out of our control. But for most customers, we have no issues. I apologise on their behalf for the delays your experienced.

As for cancelling your order, again, once it is sent we cannot cancel. But we have our no hassle returns and refunds in place for this reason.

As long as you don't destroy the order, you're entitled to a free return label and refund upon it arriving back to us.

This can always be organised within our support@friskchocolates.com email support team. Who will give you an easy process!

I hope you have a great day nonetheless,

All the best,

Frisk Chocolates.

Vastaus yritykseltä Friskchocolates

30. heinäk. 2024

Hey Emily,

We hope you're doing great.

I want to firstly apologise for the slow delivery, and will copy below an explanation of why this could have possibly happened.

As for trying it, I hoped you would have before you left this! Happy Frisking, and please see more info below.


It is uncommon that you did not receive anything from us. We reply within 24 hours to 99% of emails unless theres a unexpected event.

As for tracking, you should have received one once your label was created, which is within 24 hours of placing. You must be sure to check spam as we never know what setting you have on your account!

Once an order has been placed and shipped. It's within the hands of Evri. This means potential delays on their end are out of our control. But for most customers, we have no issues. I apologise on their behalf for the delays your experienced.

As for cancelling your order, again, once it is sent we cannot cancel. But we have our no hassle returns and refunds in place for this reason.

As long as you don't destroy the order, you're entitled to a free return label and refund upon it arriving back to us.

This can always be organised within our support@friskchocolates.com email support team. Who will give you an easy process!

I hope you have a great day nonetheless,

All the best,

Frisk Chocolates

Vastaus yritykseltä Friskchocolates

30. heinäk. 2024

Hello!

Thanks for this feedback and review.

We do pride ourselves on a product that delivers. Enhancing your intimate moments!

Below are a few reasons to explain why this may have happened.

"

Theres always a reason as to why people don't feel the effects of Frisk Chocolates, but before we get into that I want to say that our 30 day guarantee is absolutely there to be used!

As for the desired effects, this very much varies between customers. Depending on many factors, such as your weight, height, metabolism, food intake, and hormone levels to name a few.

What you can be sure of, is Frisk working its magic in the background at all times. As mentioned on our website

- Enhancing and maintaining blood flow
- Boosting cognitive arousal
- Increasing sexual function
- Elevating libido
- Bringing you both closer
- And a great excuse for a date night!

Now some people like yourself may not experience the results to a massive extent. However, if we compare this to our returning and happy customers, you are unfortunately in the minority.

This is no bad thing, and the exact reason why we offer a 30 day guarantee for all customers as Frisk Chocolates.

All the best and stay Frisky!

Vastaus yritykseltä Friskchocolates

30. heinäk. 2024

Hey Fifi,

We hope you're well, and I thank you for the compliment on the packaging.

That alone should warrant a 3 star ;)

As for the effects, Frisk is always working in the background. Some people feel a lesser effect than others. Some people go into overdrive....

I will paste a previous reply below, so you can see the details of why you may not have felt the effects you desired.

"

Theres always a reason as to why people don't feel the effects of Frisk Chocolates, but before we get into that I want to say that our 30 day guarantee is absolutely there to be used!

As for the desired effects, this very much varies between customers. Depending on many factors, such as your weight, height, metabolism, food intake, and hormone levels to name a few.

What you can be sure of, is Frisk working its magic in the background at all times. As mentioned on our website

- Enhancing and maintaining blood flow
- Boosting cognitive arousal
- Increasing sexual function
- Elevating libido
- Bringing you both closer
- And a great excuse for a date night!

Now some people like yourself may not experience the results to a massive extent. However, if we compare this to our returning and happy customers, you are unfortunately in the minority.

This is no bad thing, and the exact reason why we offer a 30 day guarantee for all customers as Frisk Chocolates.

All the best and stay Frisky!

Vastaus yritykseltä Friskchocolates

30. heinäk. 2024

Hello Tia,

I'm sorry this happened.

In cases like this, it can be due to an item being lost in transit. EVRI sends up to 10x more than other postal services, so they get a bad wrap! But they do delivery 90%+ with no issues at all!

If the parcel never arrived, I hope you emailed our support team, where either a full refund, or a free replacement will be sent the next day!

We commit to this to benefit you, and I hope you could reconsider this review, as we would have sent either a replacement or refund if this was brought to our attention.

You can do this by emailing support@friskchocolates.com.

All the best Tia!

Frisk Chocolates

Vastaus yritykseltä Friskchocolates

17. kesäk. 2024

Hey Christine,

I hope you are doing well, and I'm sorry to hear you didn't enjoy the taste of the chocolates.

The effects can vary person to person, as stated in some previous reviews we have replied to. There are many factors involved.

As for you return, all of our return labels are purchased directly from Evri. Whether the scanner at the return location was not functioning or for some other reason it did not scan. It is hard to say for sure. What we do know is our policy is there and set, so they could have been returned for your refund if we had resolved this issue. We've had other returns and not had this issue arise, so it is a little strange.

We do apologise for your bad experience with us, as it is one in few.

Anyhow, we wish you well and hope you have a great day.

All the best!

Frisk Chocolates

Vastaus yritykseltä Friskchocolates

17. kesäk. 2024

Thank you Olivia!

We hope to see you again soon :)

Vastaus yritykseltä Friskchocolates

17. kesäk. 2024

We're glad to hear you had a great time Velena!

Hoping theres more date nights to come :)

Vastaus yritykseltä Friskchocolates

17. kesäk. 2024

Thanks Daniel!

Vastaus yritykseltä Friskchocolates

17. kesäk. 2024

We're glad to hear Frisk is becoming part of your date-night-life!

It really does make a difference.

Thank you for choosing us! :)

Vastaus yritykseltä Friskchocolates

13. toukok. 2024

Hello Damian!

I hope you're having an amazing day today.

Firstly it would be great to get some insight on what caused the 2 weeks delay. Was it stuck in transit? Lost by Evri? Damaged? Stolen?

Our shipping times are 3-5 days with processing as well. So I apologise for whatever external circumstance caused this delay!

I'm sure you were refunded no problem for the extra paid shipping, as we stick to our guns with claims we make, and if they're not met we hold ourselves accountable.

In terms of your distance, we do not offer collections. Most people prefer delivery these days, so unfortunately it is unlikely you can collect in the future. (for anyone reading)

It would also be great to see the emails you sent as our team is working everyday to answer questions, help customers, and provide an amazing service.

When I search your gmail we have had 0 emails from you?

It would be great if you could email us on our support line : support@friskchocolates.com

Here we can resolve any current or further problems :)

We unfortunately can't agree with the promotion of drinking, as many Frisk buyers are sober and use Frisk as a better alternative to spice things up!

There is no 'unknown rubbish' in Frisk Chocolates, our full ingredients list is available in the box and on our website. To further that, we have our full ingredients page linked here:

https://friskchocolates.com/products/product-page

As a further note:

Frisk Chocolates contains 0 elicit substances or drugs. we pride ourselves in the organic ingredients and supply chain we use.

I hope this clears everything up!

All the best,

Frisk Chocolates

Vastaus yritykseltä Friskchocolates

13. toukok. 2024

Hey Alexz,

I think you may have missed the trick of focusing on the outfit and not the performance. Frisk is always complimenting your style in the background.

It's all about being enthralled in the moment, and Frisk giving that extra something to make every level BETTER!

Leaving you thinking..... wow......

I'll again copy in a few further details you will find insightful, for you and the others reading.

''

Theres always a reason as to why people don't feel the effects of Frisk Chocolates, but before we get into that I want to say that our 30 day guarantee is absolutely there to be used!

As for the desired effects, this very much varies between customers. Depending on many factors, such as your weight, height, metabolism, food intake, and hormone levels to name a few.

What you can be sure of, is Frisk working its magic in the background at all times. As mentioned on our website

- Enhancing and maintaining blood flow
- Boosting cognitive arousal
- Increasing sexual function
- Elevating libido
- Bringing you both closer
- And a great excuse for a date night!

Now some people like yourself may not experience the results to a massive extent. However, if we compare this to our returning and happy customers, you are unfortunately in the minority.

This is no bad thing, and the exact reason why we offer a 30 day guarantee for all customers as Frisk Chocolates.

All the best and stay Frisky!

Vastaus yritykseltä Friskchocolates

13. toukok. 2024

Hey Emixyb!

We hope you are doing much better now?!

I would imagine it would be very hard for Frisk to make you poorly, however depending on how much you ate, it could give you an unsettled stomach. Which is why our recommended dose is 1/2 a square at a time!

It seems you are not a fan of Dark Chocolate which is understandable. Be rest assured we're working on making Frisk better in all avenues for the future.

See you soon ;)

Vastaus yritykseltä Friskchocolates

13. toukok. 2024

Hey Waasi!

I hope all is well with you. And we'd like to comment on your review here, as it seems you didn't have the best experience.

Theres always a reason as to why people don't feel the effects of Frisk Chocolates, but before we get into that I want to say that our 30 day guarantee is absolutely there to be used!

As for the desired effects, this very much varies between customers. Depending on many factors, such as your weight, height, metabolism, food intake, and hormone levels to name a few.

What you can be sure of, is Frisk working its magic in the background at all times. As mentioned on our website

- Enhancing and maintaining blood flow
- Boosting cognitive arousal
- Increasing sexual function
- Elevating libido
- Bringing you both closer
- And a great excuse for a date night!

Now some people like yourself may not experience the results to a massive extent. However, if we compare this to our returning and happy customers, you are unfortunately in the minority.

This is no bad thing, and the exact reason why we offer a 30 day guarantee for all customers as Frisk Chocolates.

All the best and stay Frisky!

Vastaus yritykseltä Friskchocolates

13. toukok. 2024

Hey K.G!

We hope you are well!

Firstly let me thank you for the kind words, as we mentioned in a previous review, we have been working on perfecting the taste of Frisk Chocolates!

As for the desired effects, this very much varies between customers. Depending on many factors, such as your weight, height, metabolism, food intake, and hormone levels to name a few.

What you can be sure of, is Frisk working its magic in the background at all times. As mentioned on our website

- Enhancing and maintaining blood flow
- Boosting cognitive arousal
- Increasing sexual function
- Elevating libido
- Bringing you both closer
- And a great excuse for a date night!

Now some people like yourself may not experience the results to a massive extent. However, if we compare this to our returning and happy customers, you are unfortunately in the minority.

This is no bad thing, and the exact reason why we offer a 30 day guarantee for all customers as Frisk Chocolates.

Vastaus yritykseltä Friskchocolates

13. toukok. 2024

Hey Alice. We have since resolved this issue over email, but we thought it best to clear things up for others on Trustpilot. As we know reputation and transparency with you as a customer is key.

Firstly we were also incredibly frustrated that our support email account was bouncing emails due to a software issue. This is no excuse but unfortunately you were caught up in this error with us, to which we apologise.

Like I mentioned, we have since resolved this and your order has been refunded in full, as you are aware.

This was a black swan event in which we did not hear from our customers, and we do apologise as it took more than too long to resolve your order and provide you with the refund.

We also apologise for the chocolate taste, which has since been vastly changed tested, upgraded and loved by many customers.

Also, we had recalled the batch you received and contacted many customers to give us their opinion, and offer refunds if not satisfied.

We again apologise here at Frisk Chocolates but hope to see if you would try us again. Feel free to reach out if you do, and we'd more than happily provide a discount directly to you.