1 Stern ist zu viel. Auf die Ware wochenlang gewartet, viel schlimmer ist nun die Post von FedEx, die 32,95 EUR Zollgebühren und Aufwendungspauschale beglichen haben wollen. Handmade in Italy ist di... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
I have been ordering gloves from Fratelli Orsini for several years and it has always been a good experience. My latest, olive hue cashmere lined gloves, are beautiful. Quality is exceptional. Great cu... Näytä lisää
I recently purchased a pair of leather gloves from Fratelli Orsini and I couldn’t be happier. The craftsmanship is immediately noticeable as soon as you take them out of the box: the stitching is fl... Näytä lisää
This company specializes in high-quality gloves of all types. I purchased a very high-quality pair of driving gloves from here in a gorgeous cognac color. I highly recommend this company for anyone se... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Fratelli Orsini celebrates the art of handmade Italian craftsmanship. Every pair of gloves and accessory is created by skilled artisans in Italy, using traditional techniques passed down through generations. Our collection of high-end leather gloves and accessories combines timeless elegance with exceptional quality. From the finest materials to the smallest details, each product is designed to last and to be treasured for years to come. We take pride in preserving true Italian craftsmanship, offering pieces that embody authenticity, style, and durability. With Fratelli Orsini, you don’t just wear an accessory - you experience the legacy of Italy’s finest artisans.
Yhteystiedot
Herengracht 420, 1017BZ, AMSTERDAM, Hollanti
- info@fratelli-orsini.com
- fratelli-orsini.com
3,8
Hyvä
79 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaaminen kestää yleensä yli kuukauden
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great customer service
Fratelli Orsini has great customer service they will reply to you by email. If an order is taking too long, they will apologize and credit you.
Great customer service very caring.
27. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fratelli Orsini
Dear Maria,
Thank you for reaching out. I am sorry to hear about what happened with your Christmas order — a failed delivery due to the signature requirement, the package being returned, and then no follow-up on your refund are all things that should have been handled better on our end.
Please contact me directly at j.zwart@fratelliorsini.com with your order details and I will personally ensure your case is investigated and resolved promptly.
Kind regards,
Jaap-Jan Zwart
Owner, Fratelli Orsini
j.zwart@fratelli-orsini.com
Horrible customer service
Horrible customer service. Incompetent. Ordered two pair of gloves for Christmas present. Has taken six weeks to do an exchange and one of them cannot be exchanged because they have no inventory or stock. Takes at least three or four days for them to return an email. Website says you can chat, but there’s no click on for chatting. They never answer the phone. When they do respond, they say things like well you can exchange it for another color in stock and then you look online and the model you wanted there are no other colors in stock. Would never order from again. Stay away.
4. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fratelli Orsini
Dear Alexander,
Thank you for taking the time to share your experience. I am sorry — a six-week exchange process, unavailable stock, slow email responses, and a chat function that does not work are all serious shortcomings, and I understand why this experience has left such a poor impression, particularly for Christmas gifts.
This is certainly not the experience we aim to provide. Situations like this should be handled much more proactively and clearly.
I would like to personally look into your case and see how we can properly resolve this for you. Please contact me directly at my private email address j.zwart@fratelliorsini.com so I can review your situation and provide a solution.
Looking forward to hearing from you.
Kind regards,
Jaap-Jan Zwart
Owner, Fratelli Orsini
j.zwart@fratelli-orsini.com
Scam website
Scam website. Once ordered, the order is never delivered and there is no customer support.
18. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fratelli Orsini
Dear Customer,
I am sorry to hear that your order did not arrive and that you were unable to reach us. I can assure you that we are a legitimate business and take every undelivered orders seriously.
Please contact me directly at j.zwart@fratelliorsini.com with your order details and I will personally look into this and make sure it is resolved.
I look forward to hearing from you.
Kind regards,
Jaap-Jan Zwart
Owner, Fratelli Orsini
j.zwart@fratelli-orsini.com
I placed a large order as Xmas gifts
I placed a large order as Xmas gifts. Somehow they were sent FEDEX with signature required for delivery. I could not be there to receive package and could not change method of delivery. Fratelli could not do anything to change this. As a result my order got sent back to Fratelli. I have not been able to get a response from Fratelli for a refund. Very frustrating , customer service is terrible.
15. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fratelli Orsini
Dear Customer,
Thank you for reaching out. I am sorry to hear about what happened with your Christmas order — a failed delivery due to the signature requirement, the package being returned, and then no follow-up on your refund are all things that should have been handled better on our end.
Please contact me directly at j.zwart@fratelli-orsini.com with your order details and I will personally ensure your case is investigated and refunded promptly.
I look forward to hearing from you.
Kind regards,
Jaap-Jan Zwart
Owner, Fratelli Orsini
j.zwart@fratelli-orsini.com
No product received yet
No product received yet, two weeks later; no response to emails, no answering of phone - horrible customer service. Still waiting.
2. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fratelli Orsini
Dear Debby,
Thank you for sharing your feedback, and I sincerely apologize for the delay and frustration you’ve experienced.
I understand your disappointment, especially since the expected delivery timeframe was advertised as 3–5 days. Unfortunately, your order has taken longer than anticipated, and I’m sorry that you also did not receive a timely response to your emails.
I would like to personally look into the status of your shipment and ensure everything has been handled correctly. If your order has since arrived, I hope the gloves were worth the wait — but I would still like the opportunity to address your experience as these things are not something we take lightly.
Please contact me directly at j.zwart@fratelli-orsini.com with your order number, and I would like to personally look into this and resolve it as quickly as possible for you.
I look forward to hearing from you.
Kind regards,
Jaap-Jan Zwart
Owner, Fratelli Orsini
j.zwart@fratelli-orsini.com
Ich habe 2 Paar Handschuhe vor 2,5…
Ich habe 2 Paar Handschuhe vor 2,5 Wochen bestellt. Es wird mit der Lieferzeit von 3-5 Tagen beworben. Leider habe ich bis jetzt die bestellten Handschuhe nicht erhalten. Die E-Mails werden nicht persönlich bearbeitet oder beantwortet!
9. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fratelli Orsini
Dear Lev,
Thank you for sharing your feedback, and I sincerely apologize for the delay and frustration you’ve experienced.
I completely understand your disappointment, especially since the delivery timeframe was advertised as 3–5 days. Unfortunately, your order has taken longer than expected, and I am very sorry that your emails were not answered in a timely manner.
I would like to investigate what happened. Please contact me directly at j.zwart@fratelli-orsini.com with your order number, and I will personally look into this and work to resolve it as quickly as possible for you.
Thank you for your patience and understanding. We truly appreciate your support and the opportunity to make this right.
Kind regards,
Jaap-Jan Zwart
Owner, Fratelli Orsini
j.zwart@fratelli-orsini.com
I ordered gloves for my wife Dec 1
I ordered gloves for my wife Dec 1, 2025. Today is Jan 8th 2026 and I have received nothing. Support does not respond to emails. Do not buy a single thing from this site.
1. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fratelli Orsini
Dear Brent,
Thank you for sharing your feedback. I am very sorry to hear about the delay with your order and the lack of communication you experienced. I completely understand how frustrating this must be, especially since the gloves were intended as a gift for your wife.
Please accept my sincere apologies for both the shipping delay and for not receiving a timely response from our support team. This is not the level of service we aim to provide.
I would like to look into what happened. Could you please send me an email at j.zwart@fratelli-orsini.com with your order number? Once I receive it, I will immediately check the status of your shipment and also offer you appropriate compensation for the delay.
Thank you for bringing this to our attention. I hope we can still make this right for you.
Kind regards,
Jaap-Jan Zwart
Owner, Fratelli Orsini
j.zwart@fratelli-orsini.com
Purchased Alessandro lambskin leather…
Purchased Alessandro lambskin leather gloves with cashmere lining. In less than six months, holes appeared in the linings..Not with the money for such poor quality.
29. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fratelli Orsini
Dear Joseph,
Thank you for sharing your feedback. I am very sorry to hear that the cashmere lining of your Alessandro lambskin gloves developed holes within such a short period of time.
We understand your disappointment, especially given the expectations that come with a premium product. This is certainly not the experience we want our customers to have.
I would like to personally investigate what happened. Could you please send me an email at j.zwart@fratelli-orsini.com with your order number and, if possible, a few photos of the lining? Once received, I can review the issue immediately and I will ensure that we rectify this with appropriate compensation.
Thank you again for bringing this to our attention. I look forward to hearing from you so we can resolve this as quickly as possible.
Kind regards,
Jaap-Jan Zwart
Owner, Fratelli Orsini
j.zwart@fratelli-orsini.com
Dark Brown gloves of Fratelli Orsini…
I bought the gloves of Fratelli Orsini for my wife as a present and she is very happy with them.
=> The gloves are beautiful. The fit is perfect and the quality is outstanding.
The leather is really soft and also the cashmere lining that’s inside is smooth.
The gloves were neatly packaged and came with a bag and a leather gel.
(Though it took about 10 days from ordering to receiving them).
27. joulukuuta 2025
Oma-aloitteinen arvostelu
Hasn’t shipped
Ordered 9 days ago and they haven’t even shipped. Website says 2-5 days. I’m cancelling my order. Not sure if they are even in business still
17. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fratelli Orsini
Dear Bill,
Thank you for sharing your feedback, and I sincerely apologize for the delay and frustration with your order.
I completely understand your concern, especially since our website stated a delivery timeframe of 2–5 days. I am very sorry that your order was delayed and that this has caused you to lose confidence in us.
Please be assured that we are still fully operational, and I would appreciate the opportunity to personally investigate what happened with your order. Could you please send me a personal email to j.zwart@fratelli-orsini.com with your order number? I'll make sure to resolve the issue for you immediately.
My sincere apologies again for the inconvenience.
Kind regards,
Jaap-Jan Zwart
Owner, Fratelli Orsini
j.zwart@fratelli-orsini.com
Express shipping has not shipped
I ordered express shipping a couple days ago and the status of my order shows it has not been fulfilled. I'm sad because this is a Christmas gift and I have no idea when the item will be shipped and/or received.
20. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fratelli Orsini
Dear Suzie,
Thank you for your feedback. I am sorry that the uncertainty around your order created a frustrating experience, particularly during the holiday season.
We hope the gloves arrived in time and were well received. That said, I would still like to look into this personally and ensure everything was handled to your satisfaction. Please send me your order number at j.zwart@fratelli-orsini.com so I can immediately check the status of your order and also offer you appropriate compensation for the delay.
I look forward to hearing from you so that we can resolve this as soon as possible.
Kind regards,
Jaap-Jan Zwart
Owner, Fratelli Orsini
j.zwart@fratelli-orsini.com
Are you folks still in business
Are folks still in business. I’ve been waiting for days for 2 orders to ship and your Support team has gone silent.
15. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fratelli Orsini
Dear Albert,
Thank you for leaving your feedback.
Yes, we are open and fully operational. I am sorry for the delay with your order and for the lack of response from our support team — this is not the standard we hold ourselves to.
Please contact me directly at j.zwart@fratelli-orsini.com with your order details and I will personally look into what happened and make sure it is properly resolved.
I look forward to hearing from you.
Kind regards,
Jaap-Jan Zwart
Owner, Fratelli Orsini
j.zwart@fratelli-orsini.com
Best leather gloves out there.
Ordered woman’s sheep skin black and used their sizing chart. The gloves are very beautiful, thick warm fit. Very true to size. They shipped relatively fast. Double packed and was given a nice sleeve to keep them packed in while not wearing.
I am truly impressed with the leather quality and will definitely be buying from this company again.
Well worth the money.
I will only buy my leather gloves from this company going forward. I was very reluctant at first but I am very happy with this company. Very easy to order too.
13. joulukuuta 2025
Oma-aloitteinen arvostelu
Product ordered delivered on time.
5. joulukuuta 2025
Oma-aloitteinen arvostelu
Great gloves
The shipping was fast and the gloves are great quality and packaged well.
10. marraskuuta 2025
Oma-aloitteinen arvostelu
Leather Gloves to Love
I had the good fortune to purchase a pair of black, cashmere lined leather gloves from Fratelli Orsini and couldn’t be happier with them. I needed new gloves to
Pair with a new leather jacket and they worked out super great. Do not hesitate.
12. marraskuuta 2025
Oma-aloitteinen arvostelu
TRUELY, REAL REAL!
It was always my dream to have long red gloves, and they must be pure leather. Well, Fratelli Orsini made my dream come true! They are simply PERFECT. The smell of the leather, the fit was perfect, and the craftsmanship was first class. These gloves are like for "rich and famous". Thank you Fratelli Orsini. Hopefully, I will be able to buy a second pair!
22. lokakuuta 2025
Oma-aloitteinen arvostelu
Fratelli Orsini proves that true craftsmanship is still very much alive.
I recently purchased a pair of leather gloves from Fratelli Orsini and I couldn’t be happier. The craftsmanship is immediately noticeable as soon as you take them out of the box: the stitching is flawless and the leather feels both soft and durable. They fit perfectly, offering a refined look without compromising comfort.
What impressed me most is how warm they are, despite their sleek and elegant design. Perfect for cold days, yet stylish enough to pair with a formal coat.
3. lokakuuta 2025
Oma-aloitteinen arvostelu
When you live in the Netherlands and…
When you live in the Netherlands and you have to deal with autumn and winter it's a no-brainer to invest in good gloves.
Can recommend it heavily!
3. lokakuuta 2025
Oma-aloitteinen arvostelu
Fluweel zachte handschoentjes
Fluweel zachte handschoentjes, voor mn vrouw en voor mij. Krijgen er zelfs complimenten over.
Mooie cadeauverpakking ook.
Erg tevreden, kan dit merk absoluut aanraden.
25. syyskuuta 2025
Oma-aloitteinen arvostelu
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