Had the worst experience in my life in the Chester Le Street branch.. “Manager” was so obnoxious.. wouldn’t let me speak.. very condescending.. after telling him I new what I wanted he said I don’t th... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Had the worst experience in my life in the Chester Le Street branch.. “Manager” was so obnoxious.. wouldn’t let me speak.. very condescending.. after telling him I new what I wanted he said I don’t th... Näytä lisää
Yritys on vastannut
We had a good sevice from the staff in store, the carpet was fitted by Dan & Rory at the Darlington store on Thursday, they were very knowledgeable, helpful advise, polite & cheerful, great work guys... Näytä lisää
Yritys on vastannut
Went in on a Saturday to look at what options I had. This was the Guisbrough store. The two gentleman who I dealt with were superb (sorry, I can't recall names). Showed me what was the best options fo... Näytä lisää
Yritys on vastannut
Myself & husband, visited franks a few weeks ago to take a look at the LVT herringbone style floor. We were spoilt for choice, soo many different colours etc. Colin kindly offered to help us find the... Näytä lisää
Yritys on vastannut
From the far north of Northumberland, down to North Yorkshire, across County Durham, Tyneside and Teesside, Frank's The Flooring Store is the Northeast's most famous flooring retailer! With stores in Alnwick, Ashington, Bishop, Blyth, Chester Le Street, Consett, Coulby Newham, Cramlington, Crook, Darlington, Framwellgate Moor, Gilesgate, Guisborough, Hartlepool, Jarrow, Middlesborough, Newcastle Benton Rd & Stamfordham Road, North Shields, Peterlee, Redcar, Shildon, Shiremoor, South Shields, Spennymoor, Stockton, Roker, Ryhope and Washington, There's a Frank's The Flooring Store on just about every high street across the Northeast. Here at Frank's we save you money by buying better and passing the savings on to you. And Frank's ALWAYS makes sure it's impossible to buy flooring for less: Like for like, if you can find the same flooring for less, we'll give you the flooring free! See website for details of our price promise. I LOVE Carpets, Me!
49 Russell Street, DL1 1PT, Darlington, Yhdistynyt kuningaskunta
Ei ole aiemmin pyytänyt arvosteluja
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 84 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Beth was friendly and extremely helpful, she needs a pay rise in my opinion.
Thus was at tge stockton store on portrack.
Helpful staff, reasonable price and a free rug.
Visited Stockton store today and had a great service delivered by Steve.
Great service from Steve, from entering the store to leaving. Steve was very helpful and friendly, found me exactly what I was looking for and gave good advise. Everything sorted quickly and efficiently 👍
Steve helped my grandma with choosing her carpets. Very helpful thank you!!
Served by Steve, very polite and helpful.
Helped me pick the right carpet very pleased with the service.
Went into Portrack store and was greeted by Liam …who was very friendly and helpful ..Ian answered any queries we had and finalised the delivery and fitting of the carpet …Everything was efficient and friendly ..Will certainly recommend the store
Fantastic service from Ian at Franks. Highly recommend. He was very helpful in assisting with the carpet we were looking for. We will certainly be back in the near future.
Many thanks Ian.
Great customer experience, well supported by Steve at Franks Portrack Lane.
Carpet nice but don't use Frank's fitters...had all the room re decorated and they have scraped all the paint fron skirt boards...we had him back and he said its normal......really so I paid for decorating to be told it's normal to have paint scraped off....they also left shoes on....
After being told our order was ready for collection, we attended the store Newcastle St James to find that it wasn't there. We decided to go and pick it up the following day at the Benfield Road branch. This is where we met a man with the worst customer service skills both myself and the wife have ever come across. He was rude, arrogant, unhelpful and should not be employed in any customer facing role, in fact he should not be employed at all.
I had to laugh at the advert playing in the back ground stating Franks offer exceptional customer service, left me tell you that your customer service is utterly appalling. You also need to change your " We love carpets, and we hate customers, if I could have given you a minus 10 rating I would have done, never again will we use this sham of a company.
Terrible customer service!! Purchased LVT flooring along with carpets and vinyl. Not cheap. Carpets and vinyl fitted no problem however did not finish the job properly, I have to finish the job myself by applying on silicone around the toilet myself!! The LVT fitting was a terrible experience, they came round completed the preparation as discussed. However they did not turn up to fit the flooring after numerous calls, failed attendance, lies etc they finally turned a week later at 1700 hrs to fit my flooring when the said they would be there at 10 in the morning! They finished at 2100 hrs that night. I have a small child so this was not idea. I contacted Frank’s numerous times but they were useless the only person that admitted they had a problem was Rachel who said that they had numerous complaints about the LVT fitter. Disgusting customer service even the manager was useless saying that he was just covering and the sales man that sold me the flooring kept reiterating that it was nothing to do with him. Will never use again and will tell everybody not to buy from Franks!!!
10* out of 5* 🤩 2nd visit yesterday at Bishop Auckland, great service, great carpet, great lads, Len what can I say apart from great guy, sort of guy you could have a beer with.
Cheers Len, I owe you one🍻Jem
Had LVT fitted paid over 2K for materials and fitting for the job to be finished and once fitting was done the fitter advised he wasn’t given the door bars to finish the fitting but he would come back the next day to fit them, it’s now been over 2 weeks 6/7 phone calls to the store numerous promises of call backs and saying the fitter would come and no one does, blatant lying then told the door bar isn’t in stock although I was told the 2 days prior they had one and would fit it the next morning, spoke to multiple people who were nice on the phone however I didn’t pay 2 grand for the job to not be finished, offered to give me the door bar to fit it myself which is a joke as I’ve paid for a finished job if I wanted to fit it myself I would have saved myself the money and done it, wouldn’t recommend they lie and can’t deliver what they sell, they say their fitters clean up their mess but on both occasions all the rubbish was left for us to deal with, wish I’d read reviews before going with them.
great selection , reasonable price and the carpet fitters were spot on , good job .
Chester le Street Store - problem after problem and called me a liar in not so many words!! Only bothered about his commission and arrogant!! Never going there again and my opinion!! DONT BUY FROM THIS STORE! Fuming!!
Tony at the Bishop Auckland branch is a Top Man who gave us Top Quality Service
Sadly had a bad experience at a previous Franks store, went into Bishop store thinking it would be the same kind of experience and i couldn't be more wrong, Len was so helpful, couldn't fault the place at all. Absolutely fantastic customer service skills. I'd go back every time now x
Fitters from Newcastle sent to my home by Benfield branch on 26th January 2024, I would never have in my home again. Needless to say the remaining rooms in my home will not have floor coverings purchased from Franks. I will be seeking floor fitters who are recommended by people I know.
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Yritykset voivat pyytää arvosteluja automaattisten kutsujen kautta. Varmennetuksi merkityt arvostelut kertovat aidoista kokemuksista.
Lue lisää muunlaisista arvosteluista.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.